Toys R Us

Please be advised consumer can find all the details regarding our return policy right here, www.Toysrus.com/ReturnsWithout a receipt or proof of purchase Refund will be processed as a non-receipt refund at the discretion of the Store Manager or a ManagerRefund will be issued in the form of merchandise creditThe customer will receive the lowest price listed in the last daysThanks, Executive Customer Service

Please be advised we processed a credit back to the consumers original form payment, a gift card, for $We have sent an e-gift card to the email address on file for $We ask that the consumer please check their spam folder and promotional folderThe consumer did not have to return the diapering organizerAt this time we will consider this matter resolved Thanks, Vanesa Executive Customer Service

Please be advised we need more information from the consumer to better assistPlease have the consumer provide the following informationWas the item purchased in store or online? aIf online, please provide the order number associated with the purchase bIf in-store, please have the consumer provide the receipt for the purchase Pictures of the damaged item Thanks, VanesaExecutive Customer Service

I visited Toys R Us Edmonton-north store (Street, TOYS R US #3535) on July 13thI purchased two big toys and a couple of small items and paid $ While at the till, I was served by an employee who tried to sell me an insurance for the toysI listened to her pitch and then politely refused the insuranceShe rolled her eyes, rang in my purchase, and said "That would be $straight into the garbage"I asked her to repeat what she said (because I wanted to record it), and she refused rolling her eyes again!!?? Is that how Toys R Us trains your staff to treat the customers who spend, on average, $500-$a year in your store? I can shop anywhere for the same merchandisesI was choosing the Toys R Us because it was convenientHowever, I REFUSE to be pushed into a purchase I don't want and to be judged and insulted by your so-called "customer service" for the choices that I make about spending MY money I hope that this is something that the store is going address on their endThank you!

Most horrific online ordering expierence ever! First time placing an order, I had to call and get help because the website was not working properlyWhen I was emailed my confirmation info, my name, and address was completely messed up They didn't spell my name right, after spelling it out for them, and they also botched my address.(but they were able to spell my name right to charge my debit card) So I called them back immediately after I saw the mistakes, asked them to please spell my name right, and to also spell my address right, and I was told that they can't help me, I would have to completely cancel my order and start overAfter I just spent about an hour on the phone trying to place this order So, we cancelled and I had to wait days for my refund So, when I went to re place my order that they had messed up, I went ahead and tried to place it online so I could make sure everything was spelt correctlyBut I had called before placing my order to ask who would be shipping this order: so I I knew to use my po or my physicalThey told me that fedex was the shipper and to use a physical address I did that, and just had the most awful time trying to pick my packages up at the POST OFFICEhad I known the usps was delivering my things I would have used my po boxBut I was told to use my street addressSo the post office was about to send my things back And in order to get my packages from usps I had to pay them postage because this company can't do their jobs right I will never order from this place ever again; and I will also tell fellow friends about these issues I had so they don't go through what my husband and I had to

Please be advise we processed a refund for order [redacted] in the amount of $returning back to the [redacted] Consumer was sent an operational email regarding the credit of this order, please allow 5-business days to reflect to the account We also contacted the consumer to validate if she was still interested in receiving the item Thanks, Suomara Executive Customer Service

I placed a web order on 11/24/for item which item shipped but was held up in another state called fed ex for reason behind hold up was told toys r us had affixed to many shipping label's on package and too many bar codes to read fed ex explained they had several call outs to toys r us to fix and to give the correct address (they needed it from shipper) I called toys r us which was beyond horrible to get thru and after over an hour and a transfer to a supervisor was put on hold for another mins to be told she called fed ex upgraded the shipping I would get package next day all was fixed Next day nothing waited another day nothing 3rd day I wake up to a return email for the orderI call another run around transferred again to a supervisor placed on hold for another half hour am told we are going to reship overnight so sorry for mistake you'll get it immediatelyWell guess what days no package you once again got my money and I got nothing so I call well this time I get a rude man who informs me the item is its not the end of world it hasn't even shipped I must of misheard the supervisor and he hopes the order will ship on Monday if not Tuesday and if im UN happy with his response I can wait for a supervisor, but will be a long wait due to high call volumeUm yeah what happen to customer service and what am I to do now if 4th mess up and getting the run around

Consumer was contacted on 12/4/to place new order and price match the items from the original orderWe will consider this matter closedThanks, [redacted] V [redacted] Executive Customer Service

Please have the consumer provide their registry number and Rewards number to better assist Thanks, Vanesa Executive Customer Service

Please be advised we have sent this to the appropriate store team for resolutionSomeone from the store team will reach out to the consumer directly Thanks, VanesaExecutive Customer Service

Please be advised we will be contacting the consumer directly to further address the complaintThanks, Executive Customer Service

Complaint: [redacted] I am rejecting this response because: This is NOT a web based transactionI made the purchase in the store and as you can see by the original photo there is no disclaimer anywhere in the store to say we only match the followingThe Store says " PRICE MATCH GUARANTEE" It does not say we only match XY and ZThis is a classic bait and switch and the AJ office in NJ has said I should contact Passaic County for consumer fraudThe stores do not say what the price match isIt does not say newspaper, internet, or sales are excludedIt just says price match which I providedConsumer fraud in the stores where I purchased thisNOT an internet sale on your web siteYour Web site may have a disclaimer but your stores do not have anything postedThis is clearly consumer fraud Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: We have not received a call from anyone in regards to delivering a new dresserThe only call received was for a pickup of the damaged dresserI need the new dresser delivered ASAPThis has dragged on long enough Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Please be advised we will have one of our customer care specialists reach out to the consumer directly to assist Thanks, [redacted] Executive Customer Service

Please be advised we have credited the consumer 20% off the order plus an additional $74.99. Please see the emails sent to the consumer below for reference. We have also had our third party carrier attempt to contact the consumer on 8/30 and 9/1. We see a reshipment was processed on 8/30/16 for a... new crib. We will consider this matter closed. Thanks, Vanesa Executive Customer Service Dear [redacted] Thank you for shopping at Toysrus.com and Babiesrus.com. We have issued credit to your original form of payment for the following item(s) from order # [redacted] Credit for returned item(s): Subtotal: $0.00 Total Credit: $75.00 Please note... [redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-7 business days If you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com! Sincerely, The Guest Service Team Toysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to it. For answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at http://link.toysrus.com/r/58T14M/1OE2B8/IK2E4C/UGTCKQE/ORTSGZ/CW/t?a=943226471&a...⇄ [redacted] Dear Napoleon Mendoza, Thank you for shopping at Toysrus.com and Babiesrus.com. We have issued credit to your original form of payment for the following item(s) from order # [redacted] Credit for returned item(s): Subtotal: $0.00 Total Credit: $74.99 Please note... [redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-7 business days If you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com! Sincerely, The Guest Service Team Toysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to it. For answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at http://link.toysrus.com/r/DZCOQI/SUM8LY/QJX3Q4/2ACR1ZY/ORTSGZ/HI/t?a=943226471&a...⇄ [redacted] Dear [redacted] Thank you for shopping at Toysrus.com and Babiesrus.com. We have issued credit to your original form of payment for the following item(s) from order # [redacted] Item #: [redacted] Description: Oxford Baby Dallas 4-in1- Convertible Crib - Slate One Size Quantity/Price: 1 @ $84.00 Status: Price Adjusted/Credit Returned Credit for returned item(s): Subtotal: $84.00 Sales Tax: $5.04 Total Credit: $89.04 Please note... [redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-7 business days If you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com! Sincerely, The Guest Service Team Toysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to it. For answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at http://link.toysrus.com/r/OEKWLU/WHXA1K/E5OKZ8/W6GL154/YB2GL1/HI/t?a=954725821&a...⇄ [redacted]

Please be advised,We have handled this concern with the consumer directlyThanks,Gaurav S*Executive Customer Service

Please have the consumer provide the store they visited to better assist Thanks, Vanesa Executive Customer Service

Complaint: [redacted] I am rejecting this response because:sent screen shots Regards, [redacted]