Toys R Us

Please be advised we have processed a credit back to the consumers original form of payment on 10/Could the consumer please confirm a credit has been received for the double charge? Thanks, VanesaExecutive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please be advised we will be contacting the consumer directly to further address the complaintThanks, Suomara Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. However, it should not have come to this point. The address was updated and 3 out of 4 items were delivered. I was given a refund on the 4th item, then they rescinded the refund two days later and refused to let me speak with a supervisor. I ordered the item from another business and it was easily delivered in two days, not the 20 days it took from Babies R Us for the other items, and without the poor customer service. Regards, [redacted]

Please be advised we processed a credit back to the consumers original form of paymentPlease see the email we sent to the consumer belowWe will consider this matter resolved Thanks, [redacted] Executive Customer Service Dear [redacted] ***Thank you for shopping at Toysrus.com and Babiesrus.com.We have issued credit to your original form of payment for the following item(s) from order # [redacted] Item #: [redacted] Description: Nintendo Wii U Mario Kart Deluxe Set One SizeQuantity/Price: @ $299.99Status: Price Adjusted/Credit ReturnedCredit for returned item(s):Subtotal: $299.99Sales Tax: $18.00Total Credit: $317.99Please note[redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-business daysIf you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at [redacted] Thank you again and hurry back soon to see what's new at Toysrus.com and Babiesrus.com!Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com PS: This is a notification-only email, please don't respond to itFor answers to most questions about orders, payment, shopping on our website and more, please visit the online Help section of our website at [redacted]

[A default letter is provided here which indicates... your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Please be advised,We have handled these concerns with the consumer directly.Thank you,Gaurav S*Executive Customer Service

Complaint: ***
I am rejecting this response because:
sent screen shots
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,In around September I placed a order in babies r us for baby furniture, a crib,dresser double dresser and topper and glider, to be delivered on once at the store well the delivery order was misplaced and had to be reordered from a mistake in the storeWhen the order was remade the order was once again forgot about from the delivery side of babies r usAfter it was corrected for the 2nd time the delivery drivers finally showed up, they were sloppy, out of uniform and sloppy and careless and reckless and ghetto to say the leastThey came with no padding,or drop cloths to protect the floor.while they bounced the furniture off of the truck (I have cameras and recordings with my camera system if needed to back up all of this entire letter) they scratched my hardwood floor, banged up my hallway going up and down the stairs.they admitted to the damage (on video) and a damage form filled out (enclosed) the driver apologized and after inspection we noticed the furniture was also damagedDresser, double dresser, crib,the list goes onThe driver then requested to send out his wife's friend who was a painter and could conduct the proper repairs to make my house repaired and babies r us gave me back percent off of the purchase price of which is not enoughThe dresser has major damageThe lady came out a day late as like the delivery drivers and in additional instead of doing the proper repairs in my home destroyed my home even more causing thousands of dollars in damages and actually stealing merchandise that did not belong to her or the delivery driver at the timeOnly coat of paint on the walls instead of 2,paint on my newly installed carpet,paint on the hardwood floor,kitchen sink,bathroom sink,stood on and broke my kitchen table chair and instead of doing coats stole a gallon of paint to her car!!!! (Video If needed) I contacted the police and filed a report, in additional babies r us stepped in after there delivery team wanted to argue and negotiations of a settlement priceAfter over almost weeks of back and forth and me getting several estimates I agreed on 2,settlement and it does not include any outstanding discounts,complaints or disputes(Settlement copy enclosed) in additional one of my terms was to also have payment to me by///////// of which as you can see they are late on alsoHowever by contract signed and agreement on form I'm exercising my right to dispute this charge as the dispute was filed days before the signed agreement of which falls under the exclusions of the bottom amendment of the finial form approved and agreed on by babies r us and myselfpercent discount on the furniture is not sufficient enough for the damage caused and the reason why I did not let the delivery team remove the furniture that day is because I was afraid they would cause more damage on the way back down the stairs and also I offered to attempt to work the damage out with babies r us, however percent discount is not appropriate for these types of damages and I'm not satisfied.the only options that we currently have is 1: they order new furniture and deliver the new furniture and haul away the old furniture that was damaged, keeping in mind that they will be under camera systems, recordings and witnesses for any type of damage that they will cause on the next go around, or 2: I will agree to pay something for this furniture but it will not be a discount of percent onlyI will be asking for another percent off the furniture of the price that I currently have paidOf which would be around another 350.00-offOr I wish to dispute the entire amount.and have the furniture picked up of which is available for the store to pick up with a drop off of the new furniture at the same time that they arriveAnd somebody else besides the same team will be allowed to conduct the furniture exchange NOT the same team that arrived and destroyed and conspired to steal my property out of my home In additional if at anytime anybody reviewing this claim would like to see live videos of this entire ordeal of damage,admittance, stealing, pictures,forms etc feel free to email me at *** this is news worthy and a book worthy
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised we are unable to accommodate the consumer's requestOur Free Shipping indicate No minimum purchase required, Limited Time Only! below states surcharged may apply on Heavy/Large items
Thanks,
Executive Customer Service

Please be advised our policy states no two offers may be combinedIn this case if the item was price matched we would not offer a $gift cardAs a one-time courtesy we will send the consumer a $e-gift card to the email on fileWe will consider this matter closed(Please have the consumer
check their spam folder)Thanks, Vanesa V***Coordinator, Executive Guest Services ***

Complaint: ***
I am rejecting this response because: the Toys R Us response was that they were working on this
issue and would have a customer care specialist contact meAs of now, March 22nd, I have received no calls or communication from anyone at Toys R UsAs detailed in my original complaint, I have been trying to get this resolved since last December, 2015, and have spoken to and chatted with MANY customer service employeesI know these communications have been documented under my account and rewards numberOnce again I'm hearing they are working on it - but also once again I have received no follow up from anyoneI cannot accept their response as this issue is not only unresolved, but they once again have failed on their promise to at least follas they have not been in contact with meGetting my earned Rewards points wouldn't seem like such an arduous task but it seems that Toys R Us doesn't have an effective process in place to address this issue by someone within their company with some authority to finally resolve thisI have never experienced such poor customer service and folland have spent so much time in having to contact them over and over to fight for hard earned rewards pointsNot only do I not accept their response but I think other consumers should be aware of how they treat their customers.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised the Ergobaby carrier the Consumer purchased is out of stock and is no longer offered on our websiteAs a gesture of good will we have included the maximum discount, 50%, we can offer towards their next online purchaseWe will consider this matter resolvedWe will
consider this matter resolved***Thanks, VanesaExecutive Customer Service

Complaint: ***
I am rejecting this response because: the prices were not the same and still waiting for itemsSome where not in stock so I couldn't even get those.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please Be advised,
On November 18th, several promo codes intended only for our credit cardholders were improperly shared online and quickly went viralThis resulted in an overall deal that was simply too good to be true - as many noted on social mediaOrders that should not have qualified for the
deal were subsequently cancelledWe will be unable to honor the pricing of your order received when stacking these promotional codes
Thank You,
Gaurav S*** Executive Customer Service

Many of HR managers are quitting, because they doing two jobs nowThey are supervisor for front-in-Service desk and not get increase the pay
To get on full-time with Toys R Us you would have be a Manager or supervisorThey don't want to pay Obama care so you can only work part-timeSo Quality goes down customer service

Please be advised our records indicate the consumer paid for regular shipping and the items arrived before ChristmasThe item cancelled off the order was not charged to the consumer and was out of stock at that timeWe will consider this matter closed
Thanks,
***
Executive Customer Service