Toys R Us

Regarding the complaint below, Matel Property Management requires all adults to complete an application with a credit report reviewDuring the processing of the application it was discovered that the applicant had pets that hadn’t been disclosed to the ownerThe owner directed us to relay to the applicant that an additional pet deposit would be requiredThe applicant declined the requirement of the additional said pet depositUpon notification that the additional pet deposit wasn’t acceptable , we exposed the property to the open market and acquired another tenantMatel Property Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The local store called me and did supply the item at the cost listed in the add so at this point I am satisfied Regards, [redacted]

Please be advised we have processed a credit in full for both orders, [redacted] and [redacted] We will consider this matter closed Thanks, Vanesa V***Executive Customer Service [redacted]

Please be advised the consumers order was cancelled and they were not chargedPlease see email below sent to consumerThanks, Vanesa V*** Thank you for shopping at Toysrus.com and Babiesrus.comUnfortunately, some or all of the items from your order # [redacted] are currently unavailableAs a result, these item(s) have been removed from your order.Here is a review of the item(s) that have been cancelled: Item#: [redacted] Please note, you will not be charged for the above item(s).We apologize for any inconvenience and appreciate your understandingThank you again for shopping at Toysrus.com and Babiesrus.comSincerely, The Guest Service Team Toysrus.com and Babiesrus.com [redacted]

Please be advised the consumer was issued a $appeasement code to use on 12/16/We will consider this matter closed Thanks, [redacted] Executive Customer Service

Please be advised Risk Management has been handling the damages made to the customers homeWe also processed a 25% off at the store levelWe also offered to replace the items and the customer declinedWe will consider this matter closedThanks, Vanesa VExecutive Customer Service

Please be advised the Consumer will need to contact [redacted] directly as this was the vendor the Consumer transacted withAt this time we are unable to assist Thanks, Vanesa Executive Customer Service

Please be advised we have forwarded the consumers information to their local store to attempt to accommodate the consumers requestPlease keep in mind this is a very popular item that was sold as supplies last Thanks, Vanesa V***Executive Customer Service

I placed an order on Cyber Monday, it is now 12/and I have had to call for the third time because they are still having an issue getting my order to meTimeline Cyber Monday I ordered items, by Dec I had on item, one week goes by I email because only one piece has shipped and I received no other shipment emails They have no record of my order, I called, apparently there was a glitch in there system they are going to re ship, a week goes by...no movement on the tracking numberI call again...very sorry we will ship because that order never shipped....Ok....next day items ship....email comes item has been cancelled....WHAT?..I call AGAIN....not sure why that happened we will re ship....that was today December Probably won't get anything this company is awful!!!!!!

Initial Business Response / [redacted] (1000, 5, 2017/08/18) */ RE: Case # [redacted] : [redacted] James [redacted] ***'s Auto Repair Inc is contracted by the Uptown Arts District of Michigan City and the manager of the Warren Building [redacted] Indiana XXXXX to remove any vehicle that does not have a parking permit from their building parking lotThe parking lot has our towing signs visible to whoever parks there warning them of such The lease for the apartments at the Warren Building states that off-street parking in their parking lot is for residents onlyMr [redacted] is not on the lease and was just staying with a friendHe should have not parked in the restricted parking lot [redacted] * [redacted] President Moore's Auto Repair Inc

Please be advised we have resolved this complaint directly with the consumer Refund will be posted to consumer's account within 5-business days to the American Express card ending in 1006.Thanks, Executive Customer Service

Please Be advised,We are handling this concern with the consumer directly and will update accordinglyWe have contacted the consumer at the number listed and left a voicemail with our direct contact information.Thank You,Gaurav S*Executive Customer Service

Complaint: [redacted] I am rejecting this response because while the information is available, it's not clear when the item is advertised as FREE shippingIn addition, I was unable to cancel the order even though it had not shippedI would have canceled and had shipped to store to avoid this chargeCustomers should be notified before this charge is added and given the option of shipping to a local storeThey should also be able to cancel the order if it has not yet shipped Regards, [redacted] ***

Please be advised we sent the items to the address registered on the consumers registryOnce the order has been placed we are unable to make any modificationsAs a one-time courtesy we have credited the consumer back to their original form of paymentThanks, Vanesa V*** Coordinator, Executive Guest Services

Please be advised the Consumer will need to contact [redacted] directly as this was the vendor the Consumer transacted withAt this time we are unable to assist Thanks, VanesaExecutive Customer Service

Please be advised we have the address the consumer entered at the time of her order [redacted] ** [redacted] We are unable to credit any shipping costs at this time as the consumer entered that addressWe will consider this matter resolved Thanks, [redacted] Executive Customer Service

Please be advised the consumer spoke with one of our customer care specialists and we replaced the gift card with, Order Number: ***, to her email addressWe will consider this issue resolved Thanks, [redacted] Executive Customer Service [redacted]

Please Be Advised,We assisted the consumer in placing a new order on 1/2/for the same price.Thank You,Gaurav S*Executive Customer Service

Complaint: [redacted] I am rejecting this response because: I was suppose to get a call back on Monday July on an Executive escelation case and nothing! Toys are us is going to continue to sell an item and ship another which is not legal to doI am not letting them get away with it I am exposing this "too big to fail" scam company I already purchsed a Sonic at [redacted] for $instead it wasn't the cost it's the principleToys R Us has lost ALL my mother and grandmother shopping.They have shown me they cannot be trustedimage is what I received and image is what I orderednotice there is no plastic push button no plastic pegasus wing and the main and tail does not have enhanced glitter Regards, [redacted] ***

Please have the consumer contact [redacted] our third party vendor, who handles our credit card services [redacted] ***We will consider this matter resolved Thanks, [redacted] Executive Customer Service