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Toys R Us

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Toys R Us Reviews (697)

ToysRUs service is HORRIBLE Spent over an hour on the phone trying to reconcile issues with shipping and honoring prices Finally thought I had it resolved, only to have that order cancelled the next day These people have no way of tracking inventory accurately and will make you miss out on deals at other places that will ACTUALLY FOLLOW THRU AND HONOR THE DEAL Shop somewhere else

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Please be advised we sent the consumer a $e-gift card as a refund and for the inconvenience she faced, on 10/23/We sent the e-gift card to email address [redacted] (order ***) We will consider this case closed Thanks, Vanesa V***Executive Customer Service

Please be advised we have placed the consumers email address on our mailing list removalWe will consider this matter closed Thanks, [redacted] Executive Customer Service

Please be advised our website features the following, We will match prices from selected online competitor websites, including [redacted] [redacted] The website the consumer visited is not part of the list of competitors we price matchWe will consider this matter resolved Thanks, Vanesa Executive Customer Service

Please be advised our records indicate the consumer spoke to an agent who replaced their Rewards code on 9/13, a day after this complaint was submittedCan the consumer confirm if that Rewards code was valid for use in order to better assist? Thanks, Vanesa Executive Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted] at BabiesRUs was wonderful Regards, [redacted]

Please be advised the credit was processed 7/27/and the below email was sent to the consumerWe consider this matter closedThanks, Vanesa VargasCoordinator, Executive Guest Services Dear HONGZHE WANG,Thank you for shopping at Toysrus.com and Babiesrus.com.We have successfully processed the following returned item(s) from order # 3650830166, and a credit in the amount of the purchase price has been issued to your original form of payment:Item #: 19357276Description: Disney Big Hero Deluxe Flying Baymax One SizeQuantity/Price: @ $29.99Credit for returned item(s):Subtotal: $59.98Total Credit: $59.98Please note[redacted] The reference number for this credit is [redacted] Your credit should appear on the original method of payment used to make the purchase within 5-business daysIf you would like to replace your returned item(s), simply visit our website or contact our Guest Service Team at 1-800-TOYSRUS (869-7787)We apologize for any inconvenience and appreciate your understandingThank you again for shopping at Toysrus.com and Babiesrus.com.Sincerely,The Guest Service TeamToysrus.com and Babiesrus.com [[KK573F-KQRKW0-3C5B35-H9SO07-MNRIT75-M-M2-20150727-728547df628006]]Tell us why here

Please be advised we are unable to accommodate the consumer's request as the item is currently out of stockwe offered to credit the consumer back to their original form of payment in the amount she was charged $card ending in ***Thanks, Suomara Executive Customer Service

Please be advised our records indicate the consumer spoke to an agent who replaced their Rewards code on 9/13, a day after this complaint was submittedCan the consumer confirm if that Rewards code was valid for use in order to better assist? Thanks, VanesaExecutive Customer Service

Please be advised we see that a refund of $was already processed back onto the consumers original form of paymentWe spoke directly with the consumerWe will consider this matter closed Thanks, [redacted] V***

Please be advise, the 15% (one regular-price baby item) promotional code ( [redacted] is valid on June 11,- June 18, the customer wanted to purchase a Peg Perego John Deere Gator XUV Volt Ride On - Camo itemOur terms and conditions indicate any of the following brand such as Peg Perego is exclude from the offer please see the link provided, [redacted] *he promotional code also specifies on one regular priced baby item; item is on sale for $(org $399.99) and the item doesn’t qualify as a baby itemAt this time, the code can not be applied to this transaction and will consider this matter closed

Please be advised we reissued a new gift card for $on 7/(Order #: [redacted] The consumer was contacted and was satisfied with the outcomeWe will take no further actionThanks, Vanesa V [redacted] Coordinator, Executive Guest Services [redacted]

Please be advised we have resolved this complaint directly with the consumer Refund will be posted to consumer's account within 5-business days to the American Express card ending in Thanks,> Executive Customer Service

Complaint: [redacted] I am rejecting this response because:This is NOT a web based transactionI made the purchase in the store and as you can see by the original photo there is no disclaimer anywhere in the store to say we only match the followingThe Store says " PRICE MATCH GUARANTEE" It does not say we only match XY and ZThis is a classic bait and switch and the AJ office in NJ has said I should contact Passaic County for consumer fraudThe stores do not say what the price match isIt does not say newspaper, internet, or sales are excludedIt just says price match which I providedConsumer fraud in the stores where I purchased thisNOT an internet sale on your web siteYour Web site may have a disclaimer but your stores do not have anything postedThis is clearly consumer fraud Regards, [redacted]

Please be advised we are unable to accommodate the consumer's request as the item is currently out of stockwe offered to credit the consumer back to their original form of payment in the amount she was charged $card ending in [redacted] Thanks, Suomara Executive Customer Service

Complaint: [redacted] 6-weeks is absurdToys R Us management has failed for several years; they are incompetent and will not comply with this customer request once again

Please be advised the consumer mentioned his debit card was compromised and states there were fraudulent transactionsWe are unable to remove these charges as the consumer must file a police report and the police will deal directly with the store involvedI spoke to the consumer on 8/26/an informed him of suchWe will consider this matter closed.Thanks, Vanesa V***Coordinator, Executive Guest Services [redacted]

Please be advised we mailed out a physical gift card to the recipient on 5/via [redacted] which shows delivery on 5/18/We will consider this matter resolved Thanks, [redacted] Executive Customer Service

Complaint: [redacted] I am rejecting this response because:I am expecting a more than "just refund"As I said in my complaint, I would like toysrus to issue me a gift card too.What Toysrus did is a total cheating of a customer's faith in the sellerWhy would a customer expect a recharge of something that's already been refundedIf I did not check my emails or bank statement then toyrsus would have taken my money without my consentSee the snap shot of the emails attached and also the call log attached showing how much time I spent to sort this outMy time spent was of no use as Toysrus ended up charging me twiceRegards, [redacted] Regards, [redacted]

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Address: 660 Market Place Dr, Ellicott City, Maryland, United States, 21041

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