Trans World Entertainment Corporation

I went to shop at FYE during the weekend before Christmas on Sunday, 12/18/At the checkout line, the cashier asked in her exact words, "Would you like to save $dollars today by taking a brief SURVEY?" I said yes, where she proceeded to ask me to circle magazinesAfter I did this she proceeded to tell me she had already signed me up for these magazines through a company called [redacted] and I would need to cancel the next day within business days or I would be charged for the magazinesAll of this while a huge line was forming behind me so it made it difficult for me to back out after she had already signed me upThe cashier was completely misleading by asking me to fill out a survey and then just signing me up for magazinesThis process is ridiculously hard to cancel and I was even charged on my debit card within just days of attempting to cancel the serviceBEWARE OF ANYTHING THEY TRY TO OFFER YOU AT THIS STORETHEY ARE SNAKES

I was fraudulently signed up for a subscription that cost $per monthI never signed up for any such thing, and the customer service reps at FYE have been unable to explain how or where I supposedly signed up and authorized paymentsWeeks ago I was promised a full refund of $479.60, but I have yet to receive itI have called times, spoken with different people, and emailed with another peopleThat is a total of people, and each person gives me the run-aroundI get a different excuse from each person I talk toThey all promise the refund is coming, if I only just keep waitingAnn Baker in particular refuses to take my calls, and she transfers me to voicemails where she assures me that someone will get back to me in about business daysToday I was finally transferred to Trisha [redacted] , who actually seems to know what she's doingShe said that no one on their end entered the refund, meaning that the last people I spoke to lied to me when they said that it was

I was looking for a trade in for some items I didn't need anymoreI input the bar code in the comparison site and second spin was offering more for the itemsSo okay, I never heard of this site before and I would give them a tryI placed the order on November 15, and here's the order details: Order: [redacted]  Items sold: Greys anatomy: complete seventh season {discs} DVD credit ($ 5.25) Linkin park - minute to midnight CD credit ($ 1.00) Ingrid Michaelson - be OK CD credit ( $ 2.25) Adele - CD credit ( $ 3.50) The all American rejects - move along CD credit ($ 1.00) I send this on the 30th of November with tracking information and it was delivered on December 4th, I have emailed them on the 8th with a screenshot of my package being delivered, they said they would contact me and get back to me regarding my orderIts now the 18th and there's no new information about my trade in, I'm getting tired of contacting them and getting the same replyI need to be pa

From our membership team Customer [redacted] Her FYE Membership was activated on 02/15/and then cancelled on 08/06/We billed five times at $on 03/18, 04/18, 05/18, 06/18, & 07/18/for a total $in charges Then four (4) credits were issued on 08/06/2015, $11.99, $and $ for a total of $59.95, full credit The credits were issued only for what was billed, seems like the last three items Ms [redacted] listed are credits and not debits.Thank you for allowing us to respond

Our online team was working with the customer on this issue Here are the options the customer has with their USED purchase, she has the option of getting a credit of $for the damaged case, a reshipment of a new case or return insructions, if they want to return the entire item because of the damaged case The online team had emailed the customer back and had not heard back from the customer The customer can feel free to contact the website back and select one of the above metioned ways to fix this issue.Thank you for allowing us to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for what you doNow I know where to turn in the case where something like this happens again in the future with another companyI was pleased with the progress that you madeAgain, thank you very much Regards, [redacted]

To whom it may concern; I am taking the time out of my business schedule to report unlawful business practices being conducted at this location by an employee while being watched by who it seem like the store manager As I regular customer of F.Y.Eand also after have visited many other locations in the USThis behavior not only sickens me but it is unlawfulAfter picking up a couple of items to purchase and beginning to cash out, the employee James ( [redacted] ) proceeded to tell me that he was going to enroll me into the "VIP program" Immediately I asked him if it was free, to which be answered, "Oh! absolutely free!" and then moved on on how he was going to give me a discount on my purchase and how I can get money back by just dining outI asked him again if it was free and if there was any commitments attached to it, which he responded quickly: "No, absolutely not, its free" and then requested for my I.Dto finish up my enrollment The manager then interjected to tell

In response to Complaint ID # [redacted] Customer [redacted] Ms [redacted] enrolled on July 14, She paid $in monthly fees for the program Her membership was cancelled on January 15, As of February 22, refunds for all previous charges have been initiated.Thank you for allowing us to respond.'We Are Entertainment'Kristen [redacted] Customer Care/Store Services Trans World Entertainment [redacted] ***

After shopping for Christmas presents in the store on 11/7/and offered a store rewards card I've been charged $for the month of December and January for a program I never agreed to Called customer service and was told they do not refund for this even though I never agreed or sign up for this My debit card was charged $on 12/7/ My debit card was charged $on 1//

I shopped at the store in [redacted] in JanuaryI purchased some [redacted] *** dollsI rarely shop in the mallThe gal at the register stated that I could save a little with a rewards card that cost a one time per year While I am only in there a couple times per year, I thought it would be good to save on *** PopToday, I see a charge for this month from FYEI go and look at Feb and sure enough another chargeNobody ever told me it was monthlyThat would be a wasteI told her I am rarely in thereI am so mad at either her lack of training or deliberate misrepresentation

On Monday (Dec 3, 2018) I was billed for a “FYE Backstage Pass”Fraudulent behavior seemed to raise concerns and I phoned my bankLady on the phone looked up the history, she said the charges from the subscription trailer back monthsThe only ever time I have visited this store was on March 30th earlier this yearUpon desiring to purchase one of their shirts, I recall being told that I had to verify the card I was using, my debit cardSeemed a bit odd at first but the cashier mentioned they like to “make sure it is the right person”Well to my knowledge I purchased the shirt and was even given a receiptAt no point was I told that I had been signed up for any sort of “rewards program” or even a discount that took place at that point in timeI firmly believe the cashier did so without my consent Before coming across this page, I decided to phone the businessI was greeted by a clerk and asked to speak to the managerThey said they were limited, but one of the three manag

I visited FYE in Florida while on vacation on Aug The lady asked me to sign twice on the pin pad but assured me the first transaction didn’t takeShe did also say I would get a 10% discount on the discount cardI asked her is it would cost me anything and she said noFast forward months& I am noticing charges on my card and received a magazine in the mailI called the bank and spoke with rep stating I didn’t make those chargesThe rep provided phone numbers for the places chargedI calledFood network magazine had charged me $but I didn’t orderI asked how they got my infoThey said fye promotion signed me up and charged me without my permissionThe guy was very nice and offered a refund easilyI then called FYEThe lady was rude and said I signed up for the program while in the storeI told her I didn’tShe said the lady gave me a card with terms and conditions and wasn’t there fault if I didn’t readI told her I didn’t get a card nor did the lady te

I am writing to make a formal customer service complaint in regard to my resent visits to FYE Music Store #in [redacted] on June 16, I am outraged at the unprofessional, unethical, and poor customer service from sales associate FYE Music Store toward meI feel grossly aggrieved and dissatisfied from this entire incidentThis was extremely poor customer serviceI am also embarrassed and insulted from the incident happen in front of other customers in the storePlease not Cody (FYE Music Store Sales Associate) aggressively yelled out no to me in front of all the other customers in the storeOn June 16, on or around 1:PM I entered into FYE Music StoreUpon selecting my purchase I checked out on or around 2:PMI informed Cody (FYE Music Store Salesperson) that my shopping bag had ripped and I would like another shopping bagHowever in his rush and poor customer service to complete the sale he refused and denied to give me another shopping bag to put my purchas

FYE receipt prints a link for a survey at the bottom of it to get 20% off your next purchaseWhen you take the survey it gives you the wrong coupon and discount, instead offering 25% off music & video, limiting to what you can use the discount for which is not what the receipt listsWhen I showed the receipt to a manager at FYE in [redacted] Mall she said there was nothing she could do as they needed a codeProceeded to tell me that no one takes those surveys and that there was nothing she could do to honor it even though I had it in writing on the receipt that it says 20% of purchase, ANY purchase, not just music & video itemsI emailed the company itself several times with no legitimate response

In June 2015, my daughter bought something at FYE in [redacted] **She used her debit card and then began getting magazines and being chargedThe card company was notified of the fraudulent activity and tracked it to FYE selling her debit card info to the magazine companies Today, June 22, 2016, my son came home from the mall complaining that he bought something at FYE and they said the would sign him up for a free backstage pass vip cardAfter proceeding his purchase with my credit card, he was informed it was a free month trial and then $per monthBut he could go on line and cancel anytimeWe tried canceling on line but it said we had to call to cancelSo we called the 1-877-351-numberI spoke to a man who barely spoke English - I'm thinking I was talking to a call center in IndiaI informed him that I wanted to cancelHe said the order hadn't been processed yetI asked when I could cancel and he said 3-weeks, then weeks, then 3-days, and t

FYE ManagementOur daughter made a purchase in an F.Y.Estore and unbeknownst to her a magazine subscription for [redacted] which she does not read was attached to her purchase as a trialWe were then surprised to see magazines begin to arrive and we tried to figure out why they were coming to us and if it was a holiday gift from someoneIn May we finally traced it to F.Y.Eand a purchase she had made in their store some [redacted] before the holidays I called and could only access an automated complaintcancel system I opted out of the subscription Unfortunately we continue to see a charge of being applied to her account and most recently it seemed to be associated with another subscription[redacted] magazine The subscriptions seem to begin as a trial but F.Y.Edoes not call with the trial end date info or to get permission to use the credit card for the subscription This is an extremely questionable practice which should be stopped It is very difficult to stop the subsc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This customer did not have a magazine offer through us. The system was searched by Name and Address. There are no... orders in the system with this last name or address. Could there be another name that this is under? Also there are no charges for this customer because there was never an order processed. If the customer is questioning charges, is he/she enrolled in our membership program? Thank you for allowing us to respond.

On 11/7/I purchased CD's from this storeI have since been getting billed $per month for some service called "Bakstage Pass Vip" that I never intentionally .signed up forAt the least this is a deceptive practice as there was never any discussion of this service as I would have never accepted this offer if it was ever presentedAt worst it is an intentional scam to get additional profit I would expect to receive a refund of all these fraudulent charges aginst my Visa accountNormally I would have caught this earlier but this has been an exceptually busy year for me> Can you help? Also I would ultimately like to see a stop to this practice so others will not scammed like me Sincerely, [redacted]

Mr [redacted] signed up for the membership in one of our stores WE have cancelled his membership as of February 8th, and he will be refunded two charges of $to his credit/debit card Thank you for allowing us to respond