Trans World Entertainment Corporation

I signed up for some VIP thing to buy *** for cheaper But I tried to cancel it and never could I tried to log in online a few months ago to get out of it However, the site did not recognize my email address I feel it was inputted incorrectly so I'd keep having to pay the monthly fee

My wife had made a purchase at this store back in May for our sons friend At the time of checkout she was asked if she wished to join the backstage pass program She had advised the checkout person that she was not interested and declined After recently performing a review of our credit cards, we have been charged $each month since June After contacting customer care to complain that we have been charged for this program without our consent and wish to have all previous charges credited, the person tried to lower the monthly fee to $ I explained I want this cancelled immediately and the unauthorized charges credited back I had asked to speak with someone in corporate to advise them of these unethical business practices I was denied that request Only after I mentioned that I would file a complaint with consumer affairs was an offer extended to me for a one time month courtesy credit Two days later a one month credit posted to my credit card I am requesting a credit of the remaining monthly unauthorized charges

Last summer, my fiance and I each bought an FYE Backstage pass for $apiece ($total) at a rock festivalThe receipt claims the *** location, the festival was in WIWhen we mentioned that there are no FYE stores near us, we were informed that we could activate and use them onlineThis proved to be untrueAfter being unable to activate either of our cards online, we called and emailed FYE/TWECI don't have the date of the first call, but the first email was on 1/18/Their response was that they needed to be activated in storeI responded back that there are no stores anywhere near us, and we have never heard back since
Our card numbers are *** and ***

Website stated that item would ship within business daysI ordered it and paid $for rush shippingbusiness days go by and the order is still processing and I needed the order by a specific dateI email customer service to cancel the order because I will no longer need itThey instead let the vendor ship it anywayAt this point I have already told them twice to not ship it at allNow they expect me to pay to ship the item back to them for a refund of the product, but not the shipping, or keep this product that I no longer needI paid for rush shipping that didn't ship before I needed it, and refusal of the company to cancel an order that did not ship before the advertised time periodThe product itself is advertised as a one size blanket, but is just a thin piece of cloth with its ends seamed and is not even big enough for a childI do not feel that I should be responsible for finding a new package, paying to ship the item back, and waiting for them to refund one or the

In June 2015, my daughter bought something at FYE in *** *** *** **She used her debit card and then began getting magazines and being chargedThe card company was notified of the fraudulent activity and tracked it to FYE selling her debit card info to the magazine companies
Today, June 22, 2016, my son came home from the mall complaining that he bought something at FYE and they said the would sign him up for a free backstage pass vip cardAfter proceeding his purchase with my credit card, he was informed it was a free month trial and then $per monthBut he could go on line and cancel anytimeWe tried canceling on line but it said we had to call to cancelSo we called the 1-877-351-numberI spoke to a man who barely spoke English - I'm thinking I was talking to a call center in IndiaI informed him that I wanted to cancelHe said the order hadn't been processed yetI asked when I could cancel and he said 3-weeks, then weeks, then 3-days, and t

I ordered a shirt online from FYE.comI paid almost $for rush shipping, which is supposed to be2/business daysThe product didn’t come for business days, and I was therefore unable to use it for what it was intended forIf I had known the product would not arrive in time I would never have placed the orderWhen asking for my shipping g to be refunded I was told they would only downgrade me and not give me a full refundI asked the customer service representative more than four times for the contact info of her supervisor because she was not listening to what I was saying, and every single time she ignored my requestTheir policy states that shipping will be fully refunded if an item is misshippedMy item was two days lateI wanted to talk to someone with the power to help me directly and she refused to even acknowledge my request several times

I had went the fye store in novembver I think and they asked me if I wanted a free magazine,which I didnt recieve, so I said yes and without them telling me fye and tme have both been taking money with out my consent from my bank accounti had never gave them my debit card information but when I check my statments I have both fye and tme both taking money monthly since novembver of I didnt really realize they were doing it ungtil my card almost got over drafted

There is no store information associated with this concern. Please have the customer follwith what store they visited and we will assist further.Thank you for allowing us to respond

Subscribed to membership for discount, and was told it could be canceled before the billing periodAfter four phone calls in June, was told all charges and memberships were canceledCanceled service still charged in August for backstage pass

Mr*** membership (# ***) was cancelled on 5-19- He was credited back $and $on 5-19-15.Thank you

At the time of purchase customer paying with a credit card are offered our membershipprogramThere is a pamphlet for our membership program which explains all the termsand conditions of the programThe customer is given this pamphlet at the time ofpurchasedThere is a phone number within the
pamphlet that allows them to cancel viaphone.Mr*** stated that this was not the case at the store location, though our associates aretrained to explain the program to all customersMr*** does not have a membershipwith us at this timeOur membership team called to speak with him and also emailedhim a follwith a contact phone number in case he had any further questions orconcerns.Thank you for allowing us to respond to this concern.Sincerely,Kristen ***Customer Care AgentTrans World Entertainment

My grandson ordered DVDs online from FYE The package never arrived However USPS says it was delivered We never received the package I have sent numerous emails to the customer service deptat FYE (there is no phone # to contact)The cost is approximately $ I have requested for FYE to either ship out the merchandise or refund Customer service suggested filling out a USPS complaint FYE had not sent out the package insured so we cannot file a complaint This was a gift for my grandson for ChanukahChanukah ends tonight I feel that I am hitting my head against a brick wall I have tried reaching FYE by phone but everything must be done by email I have an email thread going back to Nov I am not receiving any satisfaction and my grandson is out $ Please help This is no way to run a business

This FYE BACKSTAGE illegally took $out of my bank account without my authorization from me I called them up and they said they would put up a block on my account to freeze the money from coming in to their accountNow the supervisor that I talked to he would put a code on the account from taking my money out now the money is out of my account and it went to FYE backstage companyI want my money back asap

I brought power bank with c/o and when I receive it did'it work I reach out and told em

We purchased a pair of headphones and it turned out that the product did not work as intendedWhen we went to return the item, we were told that since it was opened that we could not return themHow were we supposed to know that an item was defective unless we tried it? The employee stated that if we didn't tear the packaging then maybe we could have taped it and no one would have known it was ever openedThe box was designed and sealed in a way that it would have been impossible to open it without a single tear
As someone who works in customer service and has worked in several retail chains, I find this appallingI understand that policies are made to try and prevent people from taking advantage, but why are we being punished and out $because the company can't be bothered to care about their good customersWe have the receipt,the product is in the same condition it left the store in A refund should not be an issue

On Monday (Dec 3, 2018) I was billed for a “FYE Backstage Pass”Fraudulent behavior seemed to raise concerns and I phoned my bankLady on the phone looked up the history, she said the charges from the subscription trailer back monthsThe only ever time I have visited this store was on March 30th earlier this yearUpon desiring to purchase one of their shirts, I recall being told that I had to verify the card I was using, my debit cardSeemed a bit odd at first but the cashier mentioned they like to “make sure it is the right person”Well to my knowledge I purchased the shirt and was even given a receiptAt no point was I told that I had been signed up for any sort of “rewards program” or even a discount that took place at that point in timeI firmly believe the cashier did so without my consent
Before coming across this page, I decided to phone the businessI was greeted by a clerk and asked to speak to the managerThey said they were limited, but one of the three manag

Fraud - I have called my Credit Card Company and issued a Fraud on these payments that have started since 12/ I was in an FYE store, and bought some items My card was then charged 1/months later into their card services for $ I was charged $each month for a service illegally They 1) Never asked me to join and I wouldn't have since it cost money, 2) They illegally entered me into this contract, 3) When you are signed up, you should receive a VIP Card, which I did not get because they signed me up illegally (thus, there is no Card # to reference, so you cannot contact Customer Service of FYE for help), 4) They stored my Credit Card for 1/months just so they could charge it to look good for their boss/business/etc (it doesn't matter why they did it, it was still illegal) They charged me as Fye Fye Bsp, Fye, Fye Bsp Vip, Fye (again), Fye Bsp Vip (again), and finally as Tig Fye Vip for $for over years, for Fraudulent Charges
Due to these Fra

When shopping for Christmas last November, we purchased an item or two, and evidently, the sales clerk used or debit card number to enroll us in FYE Backstage Pass without our knowledge or authorization We have been charged $a month ever since then for a service we did not wish to enroll in, or had any knowledge that we were enrolled in We have no account number for this service, so we are unable to cancel We have since canceled our debit card, but I think this practice is terrible if not criminal

F.Y.Eoffers a subscription based service to give customs discountsThe subscription based service is free the first two months and then charges your credit card or debit card when you make your first purchase, saving you 10%The cashier instructs that you have two months to cancel the subscription via a phone number or websiteI tried to cancel the subscription with no luck via phone due to the fact that it is all automated, Additionally, the website will not create a login so I can cancel the subscriptionMy second visit I was told to wait until I was in the systemIt has now been a month and I am not in the systemThe website still will not allow me to create a loginThere are no other options to cancel the subscription and I have one month before I am chargedThe subscription is fine but unfortunately the cancellation is not as was promisedThey are unable to do anything in store and the burden is all placed on meEven some of the cashiers at the store have mentioned tha

FYE receipt prints a link for a survey at the bottom of it to get 20% off your next purchaseWhen you take the survey it gives you the wrong coupon and discount, instead offering 25% off music & video, limiting to what you can use the discount for which is not what the receipt listsWhen I showed the receipt to a manager at FYE in *** ** Mall she said there was nothing she could do as they needed a codeProceeded to tell me that no one takes those surveys and that there was nothing she could do to honor it even though I had it in writing on the receipt that it says 20% of purchase, ANY purchase, not just music & video itemsI emailed the company itself several times with no legitimate response