Trans World Entertainment Corporation

The whole FYE company scammed me with some VIP card that I never signed up for amd the last time I shopped there was more than a year ago and since then I have been getting charged a month and they will only give me back months worth of it backThey said I agreed to the terms which I never didTheir employees take your info and do it themselves while you are not looking and then you end up getting charged for a service you will never use

This is the email I got from them:
"Unfortunately the following item is no longer available from our distributor and therefore has been cancelled from your order:
EXCLUSIVE *** *** *** *** *** *** * ***"
They cancelled the order on me, and then in the email it said, "If you paid using PayPal or a gift card, please forward this email to *** and request either a refund to the payment method used or a credit to your *** account."
I haven't gotten an email back from them yet but why should I have to email them to request a refund if they cancelled the order? They cancelled the whole order and yet I only received a refund for the shipping, not the whole itemAs per the email, you cancelled the order and if you're not sending me the product, I want my money backI don't think that's too much to ask for
Can you please either reopen the order and send me the item that I bought or just refund me for the full amount I paid (20.65) please? I ca

Thank you for letting us follon this issue.Our online team was consulted on this issue. The order showed as delivered but the customer said that it was never received. The customer was told that the corporate manager was being consulted. She was this week and the
customer was given the option to reship or be refunded. The customer chose to be refunded. The customers Gift Cards were refunded and the customer was notified today, 12-20-

To Whom It May Concern:At the time of purchase customers paying with a credit card are offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of
purchase. There is a phone number within the pamphlet that allows them to cancel via phone. Mr*** signed up for the membership on 11-14-2011. At this time he signed a receipt in acknowledgement of the membership program. The customer also received a discount at this time.Mr***’s membership, under card # *** has been cancelled. At this time a refund for all charges is also being processed. Thank you for allowing us to respond to this concern.Tell us why here

This is about the FYE.com businessDO NOT USE THIS COMPANYThey always have promos online, so they have the best prices on the internetHowever, they make so many mistakes on orders that it's not worth itI've made about orders with this companyI've received exactly order that was mistake freeThey shrink wrap cds/dvds that look like they have been used as coasters and sell them as newThey mislabel movies and will send you the completely wrong itemThe biggest problem here is when you return things to them, they will NOT ever refund your purchaseThey have no customer service phone number, and they will ignore your emails or just flat out act obliviousI've returned orders, it's been about a month since they have received bothI've received no refund and they have just stopped replying to my emailsI've had to file bank charge backs, which I absolutely hate to do, to get my money backBUYER BEWAREThey have the best prices, but when they mess up your order, be prepared for a fight to get your money back

Fye runs a rewards service called F.Y.E Backstage Pass VIP which save you a total of 10% off your order plus some mail in rebates that aren't worth the time to go throughLike some Companies like *** they charge for the card, but unlike *** who charges only around $for a one time annually fee that can only be payed for in store and comes with a years subscription to there magazine include, FYE charges $every month with nothing but cheap mail in rebateBut the worst part is how they sell it to youThey will ask you if you want to sign up for a free 30-day trial and if you say yes they ask to use a credit or debit card to be used for it saying it helps with verification (which is what the employee says to me when I asked) and they added it to you cart and when you finally ring out they say the only way you can cancel it by phone, which I didn't care because I thought it was a one time dealAs time when on I forgot about it only using the card twice since purchase

I ordered an item online that was "in stock." A few days later I received an email indicating my order was delayed and will arrive in 2-days I reached out to customer service about one week later as no item was received Customer service shifted blame and said I "pre-ordered" the item that was subject to delivery change when I did not I was given a new delivery date about one month later I let another week pass after the new date and still no item I had to reach out to customer service who again gave me another delivery date in another month The item was available through other retailers at that point and was also available when I made the original purchase Funds were taken from my account when the order was first made and my money was basically being held hostage while I had no product Little to no effort to communicate about the delays was made on the retailers end and and I had to initiate everything Customer service was rude throughout the experience and took little responsibility I cancelled the order and gratefully my money was refunded with no issues

During my sale transaction, the clerk offered me a rewards card He did not mention they would charge me $monthly and automatically from the card I paid with during my sale transaction I never received a statement from FYE, I simply discovered these charges on my account for the past several months This is very dishonest business practice Furrher inquiry online, I see this has happened to many people

I am writing to make a formal customer service complaint in regard to my resent visits to FYE Music Store #in *** ** on June 16, I am outraged at the unprofessional, unethical, and poor customer service from sales associate FYE Music Store toward meI feel grossly aggrieved and dissatisfied from this entire incidentThis was extremely poor customer serviceI am also embarrassed and insulted from the incident happen in front of other customers in the storePlease not Cody (FYE Music Store Sales Associate) aggressively yelled out no to me in front of all the other customers in the storeOn June 16, on or around 1:PM I entered into FYE Music StoreUpon selecting my purchase I checked out on or around 2:PMI informed Cody (FYE Music Store Salesperson) that my shopping bag had ripped and I would like another shopping bagHowever in his rush and poor customer service to complete the sale he refused and denied to give me another shopping bag to put my purchas

I bought a Christmas gift from FYE in the Viewmont mall for a gift exchange two years ago and was unknowingly signed up for their 'FYE Backstage Pass' program without my consentThe cashier never mentioned the terms of this program nor that I was being signed up for itThis is very much fraud and I never consented to sign up, the cashier had me sign my receipt in a very rushed crowd and did not say a word about the fact that I was being put into this obvious scam of a program

This store has refused busuiness with a customer for no reason at all To be fair its the *** location in *** Utah with properly giving a valid reasonMr *** is seeking an explantionIts a known fact that location is raciast

I have only been to this store onceI bought a couple postersThe guy asked me if I wanted to be a VIP I said no I don't come here enoughHe asked if I wanted to save money I said sureI dont really look at statements but I just did and I see money being pulled out of my account from them after I said no I did not want itI called and they said that when the guy put the discount on it automatically enrolled me into the vipI did not want this serviceI do not go to this store

To Whom It May Concern: We apologize that no pamphlet was distributed to the customer at the time of purchase. The store associates are instructed to give out the materials and explain the programs to customers. This concern is being addressed with the store personnel by their supervisor. The reimbursement to Ms*** took place on 11-6-2017, for two credits of $11.99. It can take 3-business days and approximately 1-billing cycles before the customer may see the refund in their account (depending on their bank or credit card company’s billing cycle). Thank you for allowing us to respond to this concern.Tell us why here

I remember that I was still going to *** *** and this happened during the summer I was home so it must of happened in 2011-My mother was helping me pay bills so she didn't think anything of it when the FYE charges started happening, as she knew I shopped thereI know that they
have been charging me more than a yearI would like the money they have been charging me, $each month since they signed me up.Thank you for any help and advise you can provide for me.*** ***

FYE (For Your Entertainment) offered me a 30-day trial for their Backstage Pass programThey never notified me that I would be automatically enrolled in it unless I told them I wanted to opt outThey took $from my checking account without my permission

At the time of purchase a customer paying with a credit card is offered olir membershipprogramThere is a pamphlet for our membership program which explains all the termsand conditions of the programThe customer is given this pamphlet at the time ofpurchasedThere is a phone number within the
pamphlet that allows them to cancel viaphone.***'s membership was cancelled on 8/9/with a call to our membershipdepartmentThe cancellation number is ZNine credits of$(a total of$23.98) was processed back to the customers cardOne charge of$was refundedto the customer on 8/25/to make a full credit of billings.Thank you for allowing us to respond to this concern.Sincerely,Kristen ***Customer Care AgentTrans World Entertainment

This is not the worst scam in the world but it still sucksLiterally bought ONE dvd for nostalgia purposes and the kid at the register said hey, why don't you sign up for this & get 10% off, no fees mostly just emails letting you know about specials - harmless right? He didn't make me fill out anything except to give him my email and I figured whatever they have my email, no biggieFast forward a month later, FYE has taken $out of my bank account - how did they get this information unless they took the secure card info I used at their store and charged it without my consent? So I call, cancel, receive a cancellation email, and am refunded my moneyCrappy to have to waste my time for something I did not expect but it's done and over withNow here we are today, two months after literally just giving my email and I have officially been charged $20.00, this time to a Magazine Service for a subscription I never signed up for! I call the company who 'does not see an account for me' but then mysteriously the guy on the line has my address and is asking me to verify it so I can get my money backAfter I ask him how they got this information he says "well ma'am looks like you signed up through FYE." At this point, regardless of the amount of money, I am terribly annoyed that I even have to deal with this and monitor my bank account because you can't simply cancel something you'd promised to cancel months agoFYE / Trans World / whatever you want to call yourself, you are scamming sm and I am disgusted at the tactics you use to sucker your poor employees to manipulate people like me who never shopped in your store before minus the one time and definitely won't nowI understand that one person in the scheme of things means nothing but seriously, I hope you go out of businessThe way you obtain people's information is fraudulent and unlawfulThis review may also not matter but I hope it contributes in the fight to keep you an unaccredited business and keep potential customers aware of the dangers of shopping at your store, even if it is only for dvd

I signed up for some VIP thing to buy *** for cheaper But I tried to cancel it and never could I tried to log in online a few months ago to get out of it However, the site did not recognize my email address I feel it was inputted incorrectly so I'd keep having to pay the monthly fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While it may be true no charges were made to my card, the fact remains that the business perpetrated fraud in promotion of it's rewards programming representing it was "free" only to discuss the membership costs AFTER signature This business practice is wholly unacceptable I request that this complaint remain on file against this business so that other consumers can be aware of their practices
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***