Transworld Systems, Inc

November 15, 2017Dear [redacted]:Transworld Systems Inc. (TSI) has received your November 7, 2017 letter relating to [redacted]’s complaint filed with the Revdex.com serving Metro Washington DC and Eastern Pennsylvania. TSI has researched this matter and the findings are set forth...

below:On December 31, 2010, [redacted] Community College placed account [redacted]-TSI with TSI for collections. On October 6, 2016, TSI spoke with the consumer who agreed to pay $100 down and $50.00 per month for 14 payments. On December 27, 2016 account [redacted]-TSI became tied to account [redacted]-TSI and payments started being applied to both accounts. TSI has corrected the application of [redacted]’s payments, please refer to the attached payment history. TSI shows a remaining balance of $24.33 for account [redacted]-TSI, please advise the consumer to contact Scott M[redacted] at ###-###-#### for inquiries regarding the above accounts.Please be advised that the account balance for [redacted]-TSI may be periodically increased due to the addition of accrued interest or other charges as provided in the agreement with the original creditor or as otherwise provided by state law.Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,TSI Consumer Affairs

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. 
Regards,
[redacted]

October 8, 2015Dear [redacted]:I acknowledge receipt of the September 16, 2015 complaint for the referenced consumer. Please be advised that Transworld Systems Inc. has closed the above account in our office. It is TSI's intent not to have any further communication with [redacted] in...

reference to the above account.Further inquiries regarding the above account may be directed to ** [redacted], Loudonville, NY [redacted].Please note that TSI is investigating the issue with the phones.Federal and state law prohibits certain methods of debt collection, and requires that we treat you fairly. If you have a complaint about the way we are collecting your debt, please visit our website at https://www.transworldpayments.com or contact the FTC online at www.ftc.gov; by phone at 1-877-FTC-HELP; or by mail at 600 Pennsylvania Ave., NW, Washington, DC 20580. If you want information about your rights when you are contacted by a debt collector, please contact the FTC online at www.ftc.gov.Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very Truly Yours,Cathy
BConsumer
Affairs Team Lead

February 6, 2017Dear [redacted]:Transworld Systems Inc. (TSI) has received your February 2, 2016 letter relating to [redacted]'s complaint.Please be advised that TSI has closed accounts [redacted]-[redacted] and [redacted]-[redacted] in its system.TSI has closed accounts [redacted]-[redacted], [redacted]-[redacted]...

[redacted]-[redacted], [redacted], [redacted]-[redacted], and [redacted]-[redacted] in its system as paid.TSI has not reported [redacted]-[redacted] on [redacted]'s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the account on [redacted]'s credit profile.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of the accounts [redacted]-[redacted], [redacted]-[redacted], [redacted]-[redacted], [redacted]-[redacted], [redacted]-[redacted]), and [redacted]-[redacted] from [redacted]’s credit report for the social security number listed in TSI's records. TSI cannot affect a change to how the creditor or any other company may have listed theses accounts on [redacted]'s credit profile.[redacted] may contact [redacted] Medical Center at [redacted], Albuquerque NM [redacted] for any further questions regarding account [redacted]-[redacted].[redacted] may contact [redacted] Hospital at [redacted], Albuquerque NM [redacted] for any further questions regarding accounts [redacted]-[redacted]-[redacted], [redacted]-[redacted]-[redacted], [redacted]-[redacted], [redacted]-[redacted], and [redacted].It is TSI's intent to have no further communication with [redacted] relating to this matter.Should not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Thanking you for your cooperation, I remain,Very Truly
Yours,Cathy
BConsumer
Affairs Team Lead

January 5, 2016Dear [redacted]:I acknowledge receipt of the December 16, 2015 complaint for the above matter. Since the account validation materials relate to medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or state privacy laws. These...

materials have been forwarded to the consumer.TSI has contacted the credit bureaus with which it does business with its request to delete TSI's listing of accounts [redacted]-Dalias and [redacted]-Dallas from [redacted]'s credit report for the social security number listed in TSI's records. In addition, TSI has not reported the account [redacted]-DALLAS on [redacted]'s credit report. TSI cannot affect a change to how the creditor or any other company may have listed the above accounts on [redacted]'s credit profile.Please advise [redacted] to contact Lita H[redacted] at ###-###-#### for any further questions regarding the above accounts.With the supplied information being forwarded to the consumer, I consider this matter concluded. Please call me with any questions.Very truly yours,Cathy B.Consumer Affairs Team Lead

September 8, 2016Dear [redacted]:Transworld Systems Inc. (TSI) has received your August 26, 2016 complaint for [redacted] on the above-referenced account. TSI has researched this matter and the findings are set forth below:By way of background, the above-referenced account was initially...

placed for collection with [redacted]. ([redacted]). Effective October 31, 2014, the above account was transferred to TSI. As such, TSI is responding to this complaint.TSI has closed the referenced account as paid in its system. It is TSI's intent to have no further communication with [redacted] relating to this matter.As a courtesy, TSI has contacted the credit bureaus with which it does business with its request to delete TSI’s listing of the above-referenced account from the consumer's credit report for the social security number listed in TSI's records. TSI cannot affect a change to how the creditor or any other company may have listed the above account on the consumer’s credit profile.Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy B.Consumer Affairs Team Lead

September 20, 2016Dear [redacted]:Transworld Systems Inc. (TSI) has received your September 15, 2016 follow-up complaint for [redacted] on the above-referenced accounts. TSI has researched this matter and the findings are set forth below:In addition, TSI has closed the referenced account [redacted]-TSI in its system. [redacted] may contact the creditor at P.O. Box. [redacted], Dallas, TX [redacted] for any further questions regarding this account.TSI has closed account [redacted]-TSI as paid in its system. It is TSI's intent to have no further communication with [redacted] relating to this matter.Should I not hear from you within 30 days, I will assume you have all information necessary to complete your investigation and close this matter.Very truly yours,Cathy BConsumer Affairs Team Lead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I acknowledge receipt of the August 17, 2015 complaint for the referenced consumer. TSI has searched its databases using the information supplied by the consumer and was unable to identify the specific account that is the subject of the consumer's complaint. In order for us to move forward, we need...

specific identifying information including, but not limited to: the creditor's account number or reference number and the phone number that TSI may be calling; so that a full search can be completed. A copy of any correspondence the consumer may have received from TSI would also be of assistance.Federal and state law prohibit certain methods of debt collection, and require that we treat you fairly. If you have a complaint about the way we are collecting your debt, please visit our website at www.transworldpayments.com or contact the [redacted] online at https://www.[redacted]; by phone at [redacted]; or by mail at [redacted]., NW, Washington, DC 20580. If you want information about your rights when you are contacted by a debt collector, please contact the [redacted] online at www.[redacted]. Until such information is received, as noted, we cannot proceed with the research regarding this complaint. Please forward the requested information to the attention of the undersigned at: Transworld Systems, [redacted], Wilmington, DE 19850.Very truly yours, Cathy B[redacted]Consumer Affairs Team Lead

I spoke with Steffany S[redacted], and I have never experienced such rude and unprofessional behavior in my life. She was disrespectful and really didn't need to treat me the way that she did.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I spoke with this company starting on SEPT/19/2015
they sent three accounts to my Transunion,Equifax,Experian without billing my health insurance or reaching out to me. I called them spoke to about 6 different people. they will place you on hold and transfer you without you knowing. finally got to speak with a person who help me. took all information down and stated she will take care of this. they will have these accounts removed from each one of the creditors. yes! this did happen they were removed ....just to be put back in two weeks ! which dropped my score 30 points each time they are placed on. called back to speak with
ERIK P[redacted] who sent me a letter stating these accounts wont be sent to TransUnion,Experian,Equifax until response from health insurance. I WAS TOLD HE DOESN'T TAKE PHONE CALLS!!!

Today I received my first collection call in my lifetime related to a debt I find out that I owed from a surgical procedure I had in fall of 2014. It is August 12 and I received a telephone call from representative at Transworld Systems Inc who stated that he was calling to collect a debt. I inquired about the debt and advised in a recorded statement that I was unaware of the debt and that I would contact the doctor's office or surgical center to square up. The debt collector continued to harass me asking questions of me as follows: "Are you saying you are not going to pay this debt?" "Are you saying you do not owe this debt?" "Are you saying you forgot you had this procedure done?" I simply advised that I would pay any amounts owed to the company I owed it to directly. I had to find out what amounts were still owed. I would never offer up a payment over the phone to someone so disrespectful to me. I was horrified. It was the most unpleasant phone experience I've ever had and my first with a debt collector. The agent should be reviewed. The call is recorded. The doctor's office and surgical center has been notified of the harassment and disrespectful nature of the debt collection agency. And by the way, the debt is paid.