Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and respectfully denied his request for a refund or a system replacement since the system is out of warrantyOur representative offered technical support and discounted out of warranty depot service, however; the customer declined Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] - [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has communicated the following to the customer He has apologized to the customer if the order she placed is different from what she was expecting or hoping to purchase [redacted] went on to explain that this is the very reason Dell provides all our customers with an order confirmation so they can review the order content and confirm the order is correct and meeting their needs The customer has expressed disappointment that Dell is unwilling to provide her with the software free of charge [redacted] apologized again to the customer for any frustration or disappointment this matter may have caused her; but he did learn from the customer that she has used the $coupon Dell had given her as a goodwill gesture, towards the purchase of some needed software; so we are glad to know this Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:My complaint stands: Dell's repair only lasted six months Conclusion: Lousy product, lousy repair service, lousy customer service Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the device has not been repaired , key board still does not work properlyrequesting refund Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative *** apologized for the problemsThe representative authorized the return and confirmed credit has now postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and per the terms and conditions of the Dell Limited Warranty and the age of the battery, respectfully denied his request for a replacementWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has provided the customer with a new system exchange to address the tech issues the customer was having with their system The customer reported there was an issue with the new system hard drive so our technicians replaced this part It seems the problems have all been addressed and resolved for the customer The customer has our technician’s contact information should they need further assistance in this matter; if this should occur we ask that you please have the customer contact our representative directly Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by email as that is the only contact information providedHowever to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell has replaced the customer’s faulty computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that a credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] [redacted] Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for pricing and compatibility for Dell docking stations We regret any miscommunication which may have occurred and appreciate the feedback The docking station the customer wants to purchase is priced at $and the customer wants to purchase it for $based on pricing he saw on the internet Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that the docking station is not currently priced at $and a promotion may have ended which, by policy, would prevent our representative from processing the order at the incorrect price Our representative, for customer satisfaction reasons, offered a $refund if the customer purchases the docking station The customer declined the offer Should he reconsider and want to accept the offer, we ask that the customer contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they sent me a recovery DVD for my laptopI don't have a DVD on my laptop I contacted B.Manjunath by email stating that they need to send me recovery flash drive with windows on it Also I need the windows key for the laptop they just sent me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased in September is currently an item that is still being sold through Dell today as a stand-alone itemThe customer contacted Dell in July needing help because the card was not working properlyThe customer then requested a refund, this request was declined, not eligible for a refund based on the return policy [redacted] www.Dell.com/ReturnPolicy Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues Our representative advised that physical damage would not be covered and offered Dell’s Depot Repair for any covered technical issues and fee-based out of warranty repair for any physical damage The customer subsequently provided feedback regarding his issues and reported that he was able to resolve the problems with the computer We remain available to assist the customer under the terms and conditions of the warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms***, and per the terms of the sale, respectfully denied her request for a refund [redacted] offered a credit to Ms***, however; she declined and has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative confirmed Dell hardware functionalityFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance for creating recovery mediaHowever, for future related support, we ask that Mr [redacted] contact our Technical support department at ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a price match for a recent promotion which the customer requested We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance with the refund the customer requested Subsequently, the refunds have been credited to the customer’s Dell account and he should see it reflected during the next billing cycle We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had a $coupon emailed to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative respectfully denied the return request explaining about retail purchaseThe representative did authorize a refurbished exchange per terms and conditions of the warrantyHardware warranty terms and conditions link: [redacted] The representative will follow up with shipping information once availableWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and respectfully denied his request for a refund or a system replacement since the system is out of warrantyOur representative offered technical support and discounted out of warranty depot service, however; the customer declined Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] - [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has communicated the following to the customer He has apologized to the customer if the order she placed is different from what she was expecting or hoping to purchase [redacted] went on to explain that this is the very reason Dell provides all our customers with an order confirmation so they can review the order content and confirm the order is correct and meeting their needs The customer has expressed disappointment that Dell is unwilling to provide her with the software free of charge [redacted] apologized again to the customer for any frustration or disappointment this matter may have caused her; but he did learn from the customer that she has used the $coupon Dell had given her as a goodwill gesture, towards the purchase of some needed software; so we are glad to know this Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:My complaint stands: Dell's repair only lasted six months Conclusion: Lousy product, lousy repair service, lousy customer service Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the device has not been repaired , key board still does not work properlyrequesting refund Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative *** apologized for the problemsThe representative authorized the return and confirmed credit has now postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and per the terms and conditions of the Dell Limited Warranty and the age of the battery, respectfully denied his request for a replacementWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has provided the customer with a new system exchange to address the tech issues the customer was having with their system The customer reported there was an issue with the new system hard drive so our technicians replaced this part It seems the problems have all been addressed and resolved for the customer The customer has our technician’s contact information should they need further assistance in this matter; if this should occur we ask that you please have the customer contact our representative directly Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by email as that is the only contact information providedHowever to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell has replaced the customer’s faulty computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that a credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] [redacted] Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for pricing and compatibility for Dell docking stations We regret any miscommunication which may have occurred and appreciate the feedback The docking station the customer wants to purchase is priced at $and the customer wants to purchase it for $based on pricing he saw on the internet Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that the docking station is not currently priced at $and a promotion may have ended which, by policy, would prevent our representative from processing the order at the incorrect price Our representative, for customer satisfaction reasons, offered a $refund if the customer purchases the docking station The customer declined the offer Should he reconsider and want to accept the offer, we ask that the customer contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they sent me a recovery DVD for my laptopI don't have a DVD on my laptop I contacted B.Manjunath by email stating that they need to send me recovery flash drive with windows on it Also I need the windows key for the laptop they just sent me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased in September is currently an item that is still being sold through Dell today as a stand-alone itemThe customer contacted Dell in July needing help because the card was not working properlyThe customer then requested a refund, this request was declined, not eligible for a refund based on the return policy [redacted] www.Dell.com/ReturnPolicy Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues Our representative advised that physical damage would not be covered and offered Dell’s Depot Repair for any covered technical issues and fee-based out of warranty repair for any physical damage The customer subsequently provided feedback regarding his issues and reported that he was able to resolve the problems with the computer We remain available to assist the customer under the terms and conditions of the warranty and ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms***, and per the terms of the sale, respectfully denied her request for a refund [redacted] offered a credit to Ms***, however; she declined and has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative confirmed Dell hardware functionalityFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance for creating recovery mediaHowever, for future related support, we ask that Mr [redacted] contact our Technical support department at ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a price match for a recent promotion which the customer requested We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance with the refund the customer requested Subsequently, the refunds have been credited to the customer’s Dell account and he should see it reflected during the next billing cycle We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had a $coupon emailed to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative respectfully denied the return request explaining about retail purchaseThe representative did authorize a refurbished exchange per terms and conditions of the warrantyHardware warranty terms and conditions link: [redacted] The representative will follow up with shipping information once availableWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc