Revdex.com:I have received three calls from DellAll of which I returned and asked to speak to the person at the extension that was provided to me on my voicemail Each voicemail provided a number to call back, which was ###-###-####And ask for ext# [redacted] Each time I called back, I was told there was no one using that extension number I was asked to spell the name of the person who called me The message left for me did not spell the name, and the broken English accent sounded like the person said their name was [redacted] When I told the operator who answered the call, I was told each time there wasn't anyone there by that name I have reviewed the response made by the business in reference to complaint ID [redacted] , and DO NOT find that this resolution to be satisfactory to me I have not been able to get ahold of anyoneI have not received any emails concerning this matter eitherJust the three phone calls Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This response does not deal with the real issueThis is not about the motherboard I purchased from Dell, which is not defectiveIt works perfectlyIt recognizes all the peripherals of the computer according to the BIOSMoreover, it passes the test that Dell installed to verify all the components of the systemTo say that the "motherboard may be defective" is speculating without knowledge." I am not claiming any warranty with respect to the motherboardI do not know why they bring this up in this discussion.The real issue is that they sold me a software which supposedly was going to make my computer bootIn our conversations during the software purchase, Dell sold me this product saying that my computer needed it to boot because I changed the motherboardMy complain is that they did not deliver what they promisedIf they knew exactly, as they are explaining now, that the software they sold me was not going to work, why did they sell it to me? Why didn't they say all they are saying now at that time?They misled me during the purchase of the software and made me buy a useless thingThat is my point.I do not trust Dell Customer Service people because in their emails and in our conversations, they give contradictory explanationsThe explanation of the motherboard being defective is the latest one, which is absurdMoreover, using the argument of the motherboard warranty is also senseless.My computer needs only the activation key that must come with the software that Dell sold me, but they did not deliver it on purpose Regards, [redacted]
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: The Dell computer --which this complaint has dealt with--was received by my son, [redacted] , on Friday, Nov4thYesterday, Nov6th, I spoke with [redacted] who told me that there is still a flickering problem with the screen! I am NOT satisfied, and I certainly would like to have a refund of this computer Dell has had opportunities to repair this computer, and they have not been able to do so The first problem (end of August-beginning of Sept.) was that the computer crashed and needed a new "logic board" The computer was sent to Dell, they made the repair and sent it back The next day after [redacted] began using his computer, the screen started flickeringI submitted my complaint to the Revdex.com because Dell wanted us to send it back to them for another repair, and I wanted to have a refundSince Dell would not give a refund, I was forced to go along with their 2nd repair request to send someone from Dell to repair the computer However, the service technician was unable to make the repair because Dell had tightened the screws so tightly on the computer that the technician "stripped" the screws trying to access and repair the computer The 3rd repair opportunity occurred in the last week when we had to send the computer back to Dell for a repair of the "flickering screen" [redacted] (my son) received the computer, and it is STILL flickering! I am NOT willing to send this back to Dell again for a repair They have had opportunities to make the repairs, and they haven't I simply would like a refund, please Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that all the necessary credits have been posted to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative [redacted] is in contact with the customerAt this time the customer requested additional time due to him movingWe ask that the customer follow up as soon as possible with the representative so we can determine a resolutionThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer it was determined that a hard drive and motherboard will need to be replacedThe representative will follow up once parts replaced to confirm resolutionIf the customer chooses to move forward with the resolution we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an account creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Dell representative [redacted] attempted to contact Mr [redacted] to assist in resolving the issues reported in his complaintHowever, our representative was not successful but he was able to leave a voice mail messageOur representative will continue in efforts to reach Mr [redacted] and may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that his Dell account related issues have been resolvedAs a onetime gesture of goodwill, a credit for the late fee has been processed and his Dell Preferred Account balance is zero, ($0.00)Furthermore, his credit history is not affected by this transactionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or while supplies last, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionAs a goodwill gesture a 10% discount has been provided which has been posted back to the original form of paymentWe are sorry, but we are unable to honor promotional pricing and must respectfully deny the requestSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** The problem is this is a gaming laptop They are saying that this laptop is designed to only function when plugged into the power That is not how a laptop should work That is just like buying a mobile phone and then finding out that you can only make calls while it is plugged into the wall No, it has a battery and it is supposed to be able to run off of the battery If they are designing this laptop, to not function as a laptop, then they should give you that info when you are making the purchase, that should be an upfront warning No other laptop I have ever used had to be plugged in to function correctly Also if this is their design, why wouldn't they just tell me that the very first call? Instead of spending 3+ months of trouble shooting, of sending a tech out to my house to replace the battery to fix this issue? This is not how a laptop is supposed to function and they just do not want to honor their warranty to fix it Or they honestly could not figure out how to make this small laptop run off a battery to fit in the size they wanted the laptop, so instead of making it bigger, they just made it only function correctly when plugged in, but again that is not how a laptop should work and they should give you that warning when making the purchase so you can make the decision if you want to buy it or go with another brand and get a laptop that is able to function as a laptop on batteryTheir response that they just don't care and are unwilling to do anything at all is unacceptable, I spent $2,on a GAMING LAPTOP, it should be able to play games when using it as a laptop Any $regular laptop can accomplish this, so spending the extra money on a special gaming one should be able to do it as wellI would really like assistance in pursuing this issue further until they accept they are selling a device that is not function properly and will replace it with one that does, or just refund my money so I can purchase one that does work 100% how it shouldThank you
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe pictures taken at the depot clearly show water damageDell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Company is seeking an easy way out which will not work This company fails to understand my issue The company is trying to repair my new computer parts with used parts And try and satisfy me I've had this issue before with a previous laptop due to defective parts This company is trying to fix working parts with defective refurbished parts They can't promise these parts 100% working with no issues The company came out with a new RVersion because of the faulty computer case design on my model which causes high temperatures and very hot keyboard issues I asked this company for an easy resolution to swap all my parts of this model to the new RChassis design to solve the faulty laptop design This company refused an easy method I was not seeking a new computer I was politely asking for my parts from this current model to be swapped to a newer case design to solve my heat issues It has nothing to do with hardware as my computer is working well just getting to very high temperatures due to the crap computer design If you look at the new alienware offered you can clearly see they stated they remastered the cooling option as a main new feature to the laptop design This business is being complicated and im not accepting this as a resolution and this will just give me problems Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: In response to your complaint, I acknowledge the terms of the warranty During the period when the computer was under warranty and in reference to your specific point "We will assist you in replacing the defective part with the replacement part over the phone if you call Customer Service" I called customer service and specifically asked for the original part number of the current motherboard I needed to order so I could determine the price and place an order I repeatedly asked during my warranty period for that information and after getting no answers to my question, I filed the complaint to try and extend my warranty period until we get to resolution on this matter Since we are still at the point where DFS customer service has not given me a part number or proof of market value, I am still rejecting this responsePictures of any motherboard that is compatible with the case is not an acceptable response I would need to verify the current processor and memory are compatible with the new board which is why I have repeatedly asked for the exact part number you diagnosed as the problem during the original warranty period and got no resolution I was also reminded that once the warranty period is over, there will be no support and currently my warranty is expired so asking me to call customer service is not an acceptable response unless you are authorizing them to communicate with me to get to a resolution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: no reasonable reply was given to meAgain, in all term the rep showed me just said gift card can't be used to buy gift card; but no evidence to show the consumer lost money if buying gift card by gift cardSo I believe DELL should refund me the money Regards, [redacted] ***
Today’s Date: 06/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states continued technical concernsAt this time the agent has processed a system exchange for the customerUnfortunately the agent has been unable to reach the customer to verify the unit was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: As I have said over and over again, I DID send the laptop (MY ONLY ONE) that I had bought from [redacted] with the service tag# [redacted] to themI couldn't take a picture of MY laptop Because THEY HAVE IT! There was never any pictures taken that I know of or that was mentioned so once again they are lying to cover their mistake of losing my laptop and sending me an older one and trying to pass it off as the one I sentAs I said, HOW would I be able to match up a service tag # with a model had I not had owned it to begin with??? Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support and wants on-site service to repair her computer We regret any miscommunication which may have occurred and appreciate the feedback Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty serviceDell records indicate the computer was purchased from a third party and included a Retail Return to Depot warranty Previously, as a on-time concession for customer satisfaction reasons, the customer was provided on-site service however Dell will not be providing ongoing on-site support as the customer requests Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues per the terms of her warranty The customer declined this assistance Should the customer reconsider and agree to troubleshoot with our representative, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have received three calls from DellAll of which I returned and asked to speak to the person at the extension that was provided to me on my voicemail Each voicemail provided a number to call back, which was ###-###-####And ask for ext# [redacted] Each time I called back, I was told there was no one using that extension number I was asked to spell the name of the person who called me The message left for me did not spell the name, and the broken English accent sounded like the person said their name was [redacted] When I told the operator who answered the call, I was told each time there wasn't anyone there by that name I have reviewed the response made by the business in reference to complaint ID [redacted] , and DO NOT find that this resolution to be satisfactory to me I have not been able to get ahold of anyoneI have not received any emails concerning this matter eitherJust the three phone calls Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This response does not deal with the real issueThis is not about the motherboard I purchased from Dell, which is not defectiveIt works perfectlyIt recognizes all the peripherals of the computer according to the BIOSMoreover, it passes the test that Dell installed to verify all the components of the systemTo say that the "motherboard may be defective" is speculating without knowledge." I am not claiming any warranty with respect to the motherboardI do not know why they bring this up in this discussion.The real issue is that they sold me a software which supposedly was going to make my computer bootIn our conversations during the software purchase, Dell sold me this product saying that my computer needed it to boot because I changed the motherboardMy complain is that they did not deliver what they promisedIf they knew exactly, as they are explaining now, that the software they sold me was not going to work, why did they sell it to me? Why didn't they say all they are saying now at that time?They misled me during the purchase of the software and made me buy a useless thingThat is my point.I do not trust Dell Customer Service people because in their emails and in our conversations, they give contradictory explanationsThe explanation of the motherboard being defective is the latest one, which is absurdMoreover, using the argument of the motherboard warranty is also senseless.My computer needs only the activation key that must come with the software that Dell sold me, but they did not deliver it on purpose Regards, [redacted]
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: The Dell computer --which this complaint has dealt with--was received by my son, [redacted] , on Friday, Nov4thYesterday, Nov6th, I spoke with [redacted] who told me that there is still a flickering problem with the screen! I am NOT satisfied, and I certainly would like to have a refund of this computer Dell has had opportunities to repair this computer, and they have not been able to do so The first problem (end of August-beginning of Sept.) was that the computer crashed and needed a new "logic board" The computer was sent to Dell, they made the repair and sent it back The next day after [redacted] began using his computer, the screen started flickeringI submitted my complaint to the Revdex.com because Dell wanted us to send it back to them for another repair, and I wanted to have a refundSince Dell would not give a refund, I was forced to go along with their 2nd repair request to send someone from Dell to repair the computer However, the service technician was unable to make the repair because Dell had tightened the screws so tightly on the computer that the technician "stripped" the screws trying to access and repair the computer The 3rd repair opportunity occurred in the last week when we had to send the computer back to Dell for a repair of the "flickering screen" [redacted] (my son) received the computer, and it is STILL flickering! I am NOT willing to send this back to Dell again for a repair They have had opportunities to make the repairs, and they haven't I simply would like a refund, please Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that all the necessary credits have been posted to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative [redacted] is in contact with the customerAt this time the customer requested additional time due to him movingWe ask that the customer follow up as soon as possible with the representative so we can determine a resolutionThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer it was determined that a hard drive and motherboard will need to be replacedThe representative will follow up once parts replaced to confirm resolutionIf the customer chooses to move forward with the resolution we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants an account creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Dell representative [redacted] attempted to contact Mr [redacted] to assist in resolving the issues reported in his complaintHowever, our representative was not successful but he was able to leave a voice mail messageOur representative will continue in efforts to reach Mr [redacted] and may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that his Dell account related issues have been resolvedAs a onetime gesture of goodwill, a credit for the late fee has been processed and his Dell Preferred Account balance is zero, ($0.00)Furthermore, his credit history is not affected by this transactionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or while supplies last, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionAs a goodwill gesture a 10% discount has been provided which has been posted back to the original form of paymentWe are sorry, but we are unable to honor promotional pricing and must respectfully deny the requestSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** The problem is this is a gaming laptop They are saying that this laptop is designed to only function when plugged into the power That is not how a laptop should work That is just like buying a mobile phone and then finding out that you can only make calls while it is plugged into the wall No, it has a battery and it is supposed to be able to run off of the battery If they are designing this laptop, to not function as a laptop, then they should give you that info when you are making the purchase, that should be an upfront warning No other laptop I have ever used had to be plugged in to function correctly Also if this is their design, why wouldn't they just tell me that the very first call? Instead of spending 3+ months of trouble shooting, of sending a tech out to my house to replace the battery to fix this issue? This is not how a laptop is supposed to function and they just do not want to honor their warranty to fix it Or they honestly could not figure out how to make this small laptop run off a battery to fit in the size they wanted the laptop, so instead of making it bigger, they just made it only function correctly when plugged in, but again that is not how a laptop should work and they should give you that warning when making the purchase so you can make the decision if you want to buy it or go with another brand and get a laptop that is able to function as a laptop on batteryTheir response that they just don't care and are unwilling to do anything at all is unacceptable, I spent $2,on a GAMING LAPTOP, it should be able to play games when using it as a laptop Any $regular laptop can accomplish this, so spending the extra money on a special gaming one should be able to do it as wellI would really like assistance in pursuing this issue further until they accept they are selling a device that is not function properly and will replace it with one that does, or just refund my money so I can purchase one that does work 100% how it shouldThank you
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe pictures taken at the depot clearly show water damageDell has closed this complaintAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Company is seeking an easy way out which will not work This company fails to understand my issue The company is trying to repair my new computer parts with used parts And try and satisfy me I've had this issue before with a previous laptop due to defective parts This company is trying to fix working parts with defective refurbished parts They can't promise these parts 100% working with no issues The company came out with a new RVersion because of the faulty computer case design on my model which causes high temperatures and very hot keyboard issues I asked this company for an easy resolution to swap all my parts of this model to the new RChassis design to solve the faulty laptop design This company refused an easy method I was not seeking a new computer I was politely asking for my parts from this current model to be swapped to a newer case design to solve my heat issues It has nothing to do with hardware as my computer is working well just getting to very high temperatures due to the crap computer design If you look at the new alienware offered you can clearly see they stated they remastered the cooling option as a main new feature to the laptop design This business is being complicated and im not accepting this as a resolution and this will just give me problems Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: In response to your complaint, I acknowledge the terms of the warranty During the period when the computer was under warranty and in reference to your specific point "We will assist you in replacing the defective part with the replacement part over the phone if you call Customer Service" I called customer service and specifically asked for the original part number of the current motherboard I needed to order so I could determine the price and place an order I repeatedly asked during my warranty period for that information and after getting no answers to my question, I filed the complaint to try and extend my warranty period until we get to resolution on this matter Since we are still at the point where DFS customer service has not given me a part number or proof of market value, I am still rejecting this responsePictures of any motherboard that is compatible with the case is not an acceptable response I would need to verify the current processor and memory are compatible with the new board which is why I have repeatedly asked for the exact part number you diagnosed as the problem during the original warranty period and got no resolution I was also reminded that once the warranty period is over, there will be no support and currently my warranty is expired so asking me to call customer service is not an acceptable response unless you are authorizing them to communicate with me to get to a resolution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: no reasonable reply was given to meAgain, in all term the rep showed me just said gift card can't be used to buy gift card; but no evidence to show the consumer lost money if buying gift card by gift cardSo I believe DELL should refund me the money Regards, [redacted] ***
Today’s Date: 06/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states continued technical concernsAt this time the agent has processed a system exchange for the customerUnfortunately the agent has been unable to reach the customer to verify the unit was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: As I have said over and over again, I DID send the laptop (MY ONLY ONE) that I had bought from [redacted] with the service tag# [redacted] to themI couldn't take a picture of MY laptop Because THEY HAVE IT! There was never any pictures taken that I know of or that was mentioned so once again they are lying to cover their mistake of losing my laptop and sending me an older one and trying to pass it off as the one I sentAs I said, HOW would I be able to match up a service tag # with a model had I not had owned it to begin with??? Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support and wants on-site service to repair her computer We regret any miscommunication which may have occurred and appreciate the feedback Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty serviceDell records indicate the computer was purchased from a third party and included a Retail Return to Depot warranty Previously, as a on-time concession for customer satisfaction reasons, the customer was provided on-site service however Dell will not be providing ongoing on-site support as the customer requests Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues per the terms of her warranty The customer declined this assistance Should the customer reconsider and agree to troubleshoot with our representative, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc