Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Natalie N***Our representative has been in contact with the customer and our records indicate the chargeback requested through her financial institution was acceptedThe customer can verify the refund through their financial institutionWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has apologized to the customer and informed them the TV promotional order was based on limited stock and Dell can no longer send one at the same price Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and was able to determine that the order did qualifyThe representative had the gift card issued and confirmed receiptPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has explained to the customer there is no known manufacturing defect with this model Inspiron Computer; therefore, [redacted] has respectfully denied the customer’s request for a free out-of-warranty repair, including a system exchange The customer’s computer hardware warranty expired 08/26/2015, therefore if the customer wishes, he may pay Dell for the repair At this time, the customer has refused any assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they would welcome assistance; [redacted] will be happy to assist our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Exchange computers used to replace failed computers covered under Dell’s Limited Hardware Warranty remain the property of Dell until such time as the replaced computer is returned to Dell To date, Dell records do not reflect that the computer replaced by Dell via exchange has been returned to Dell and the customer’s one year warranty expired during March, Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s second exchange request as the exchange computer was sent four months ago and any dissatisfaction with the configuration of the replacement computer should have been reported to Dell within thirty days of receipt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was backing up my system weekly but obviously if a person purchases a Dell product it needs to be done even more than dailyAll Dell is doing is hiding behind their crappie warrantyTheir products are obviously faulty and unreliableIt is absolutely ridiculous to be required to purchase a new computer every year because the manufacturer produces faulty equipmentIf Dell is incapable of standing behind the products they produce then they shouldn't be allowed to produce themIn my opinion all Dell is, is a theif with a license to get away with itDell Incshould do the right thing but apparently they don't know the difference between right and wrongWell, I can honestly tell them what they are doing to consumers are wrong and unfortunately, I found out to little to lateThey should be ashamed of themselvesThey should put themselves in my shoes and get their heads out of the corporate cloudSince my issue with my Dell computer, I have spoken with several people who have had similar issues with DellMaybe we can find a good attorney to speak with because this goes beyond just meI pray that no one else has to go through what I haveUnfortunately, I will have to purchase another computer because Dell products are too unreliable and I can't afford to fail my classesAt this point, I would have rather got my money back, especially now I have found out how Dell operates and with the additional complaints I have heard from other people
Complaint: [redacted] I am rejecting this response because: Although [redacted] was very considerate and took the time to try to resolve my problem, my problem was not resolved I am thankful for the Revdex.com as I could not get Dell's assistance without them Still, I have a one year old Dell computer that cannot be maintained We looked at the internal ID and it matched the marked ID, and still Dell says they have no record of this computer leaving their factory This is clearly not a product that can be counterfeited The only explanation is that it was stolen directly out of the Dell factory But Dell says this computer is not from them and there is nothing they can do for me.This is obviously disturbing that I could pay so much for a computer but not have the support I expected to have by buying a Dell MPrecision Workstation Very disappointed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this was not what was offeredCustomer requests to have ***'s manager or Joel contact him directly ASAP Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off, I do not want to send computer back to dell after the first incident which caused my computer not to workSecondly, I've spoken to [redacted] too many times without any progressCustomer ask that Dell provide better options! [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained, per the terms and conditions of the Dell limited warranty, that technical support is provided over the phone to determine which parts need to be replaced and then onsite technicians are dispatched to replace faulty partsOur representative offered technical support; however the customer insisted on an onsite technician to provided troubleshooting, which our representative deniedOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Even for items under warranty coverage, Dell’s terms dictate that parts and whole units may be repaired or replaced with refurbished product Since the computer was not purchased from Dell a refund is not an option [redacted] has offered the customer a refurbished exchange computer If the customer wishes to pursue this option they may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:The situation is not resolvedI received an email that stated they would attempt again in hours, which was on 8/24/2016, I called before the hours "expired" in order to change the payment from PayPal (because I could not resolve the issues on their end in time) to my debit card in order to finish processing the order in accordance with Dell's emailThere is zero mention in the email about Dell cancelling my order immediately as the customer service agent expressed over the phoneDell needs to grant the $gift card for Dell since I was forced to purchase the TV elsewhereI have already purchased the TV elsewhere from a more reputable and professional business Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is terribly disappointing that of all the possible people at Dell we end up with a response from Mr [redacted] This is the same terrible customer service service that responded to the email that we sent to the presidents office at [email protected] He was never able to expand the exact problem with the configuration and never returned any of the five voicemail messages that were left upon his request upon initial contact Further he responds to multiple emails with completely useless statements and never doing anything to help resolve the matter Ultimately he stopped responding to emails including the email sent last Friday which despite him not other it to say so was probably a result of Revdex.com contacting dellSince filing this complaints dell apparently took it upon themselves to place a new order without bothering to ask usThey selected a foolish configurtion that include the ivy performance drives we originally selected (about $4,with) and downgraded the controller to the lowest performance one the sell Completely illogical When this system arrived we had no idea what it was and refused delivery accordingly The shipper has successfully returned the system to dell and American Express was contacted about dell charging us for a system that we did not order We were last told by mr k that purifier was canceled and we never ordered a replacement because he never could tell us what the problem was with our order If Revdex.com or dell really wants to help please have an American speaking customer service person contact us There is clearly a communication problem with mr *, and he either appears to read messages sent to him nor respond to them nor respond to phone messages The only skill mr k appears to have us wasting dell customer's time and making a bad situation worse If that is his job then he is great at it If dell wants to sell servers or fix their website that is supposed to prevent ordering systems with configuration conflicts then someone else at dell will need to respond Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative is currently working to have the service contract attached to the systemOnce this process has been completed the representative will follow up with the customerIf the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s external hard disk drive Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Dell records indicate that Dell representative [redacted] will remain the point of contact on this accountWe will support the system under the terms of the warranty which do require troubleshootingWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methank you very much for your intervention , otherwise this would not have happen Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer shipped to the repair depot where it has been fixed and returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customers refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Natalie N***Our representative has been in contact with the customer and our records indicate the chargeback requested through her financial institution was acceptedThe customer can verify the refund through their financial institutionWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has apologized to the customer and informed them the TV promotional order was based on limited stock and Dell can no longer send one at the same price Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and was able to determine that the order did qualifyThe representative had the gift card issued and confirmed receiptPlease have the customer contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has explained to the customer there is no known manufacturing defect with this model Inspiron Computer; therefore, [redacted] has respectfully denied the customer’s request for a free out-of-warranty repair, including a system exchange The customer’s computer hardware warranty expired 08/26/2015, therefore if the customer wishes, he may pay Dell for the repair At this time, the customer has refused any assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they would welcome assistance; [redacted] will be happy to assist our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Exchange computers used to replace failed computers covered under Dell’s Limited Hardware Warranty remain the property of Dell until such time as the replaced computer is returned to Dell To date, Dell records do not reflect that the computer replaced by Dell via exchange has been returned to Dell and the customer’s one year warranty expired during March, Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s second exchange request as the exchange computer was sent four months ago and any dissatisfaction with the configuration of the replacement computer should have been reported to Dell within thirty days of receipt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was backing up my system weekly but obviously if a person purchases a Dell product it needs to be done even more than dailyAll Dell is doing is hiding behind their crappie warrantyTheir products are obviously faulty and unreliableIt is absolutely ridiculous to be required to purchase a new computer every year because the manufacturer produces faulty equipmentIf Dell is incapable of standing behind the products they produce then they shouldn't be allowed to produce themIn my opinion all Dell is, is a theif with a license to get away with itDell Incshould do the right thing but apparently they don't know the difference between right and wrongWell, I can honestly tell them what they are doing to consumers are wrong and unfortunately, I found out to little to lateThey should be ashamed of themselvesThey should put themselves in my shoes and get their heads out of the corporate cloudSince my issue with my Dell computer, I have spoken with several people who have had similar issues with DellMaybe we can find a good attorney to speak with because this goes beyond just meI pray that no one else has to go through what I haveUnfortunately, I will have to purchase another computer because Dell products are too unreliable and I can't afford to fail my classesAt this point, I would have rather got my money back, especially now I have found out how Dell operates and with the additional complaints I have heard from other people
Complaint: [redacted] I am rejecting this response because: Although [redacted] was very considerate and took the time to try to resolve my problem, my problem was not resolved I am thankful for the Revdex.com as I could not get Dell's assistance without them Still, I have a one year old Dell computer that cannot be maintained We looked at the internal ID and it matched the marked ID, and still Dell says they have no record of this computer leaving their factory This is clearly not a product that can be counterfeited The only explanation is that it was stolen directly out of the Dell factory But Dell says this computer is not from them and there is nothing they can do for me.This is obviously disturbing that I could pay so much for a computer but not have the support I expected to have by buying a Dell MPrecision Workstation Very disappointed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this was not what was offeredCustomer requests to have ***'s manager or Joel contact him directly ASAP Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First off, I do not want to send computer back to dell after the first incident which caused my computer not to workSecondly, I've spoken to [redacted] too many times without any progressCustomer ask that Dell provide better options! [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained, per the terms and conditions of the Dell limited warranty, that technical support is provided over the phone to determine which parts need to be replaced and then onsite technicians are dispatched to replace faulty partsOur representative offered technical support; however the customer insisted on an onsite technician to provided troubleshooting, which our representative deniedOur representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Even for items under warranty coverage, Dell’s terms dictate that parts and whole units may be repaired or replaced with refurbished product Since the computer was not purchased from Dell a refund is not an option [redacted] has offered the customer a refurbished exchange computer If the customer wishes to pursue this option they may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:The situation is not resolvedI received an email that stated they would attempt again in hours, which was on 8/24/2016, I called before the hours "expired" in order to change the payment from PayPal (because I could not resolve the issues on their end in time) to my debit card in order to finish processing the order in accordance with Dell's emailThere is zero mention in the email about Dell cancelling my order immediately as the customer service agent expressed over the phoneDell needs to grant the $gift card for Dell since I was forced to purchase the TV elsewhereI have already purchased the TV elsewhere from a more reputable and professional business Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is terribly disappointing that of all the possible people at Dell we end up with a response from Mr [redacted] This is the same terrible customer service service that responded to the email that we sent to the presidents office at [email protected] He was never able to expand the exact problem with the configuration and never returned any of the five voicemail messages that were left upon his request upon initial contact Further he responds to multiple emails with completely useless statements and never doing anything to help resolve the matter Ultimately he stopped responding to emails including the email sent last Friday which despite him not other it to say so was probably a result of Revdex.com contacting dellSince filing this complaints dell apparently took it upon themselves to place a new order without bothering to ask usThey selected a foolish configurtion that include the ivy performance drives we originally selected (about $4,with) and downgraded the controller to the lowest performance one the sell Completely illogical When this system arrived we had no idea what it was and refused delivery accordingly The shipper has successfully returned the system to dell and American Express was contacted about dell charging us for a system that we did not order We were last told by mr k that purifier was canceled and we never ordered a replacement because he never could tell us what the problem was with our order If Revdex.com or dell really wants to help please have an American speaking customer service person contact us There is clearly a communication problem with mr *, and he either appears to read messages sent to him nor respond to them nor respond to phone messages The only skill mr k appears to have us wasting dell customer's time and making a bad situation worse If that is his job then he is great at it If dell wants to sell servers or fix their website that is supposed to prevent ordering systems with configuration conflicts then someone else at dell will need to respond Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative is currently working to have the service contract attached to the systemOnce this process has been completed the representative will follow up with the customerIf the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s external hard disk drive Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Dell records indicate that Dell representative [redacted] will remain the point of contact on this accountWe will support the system under the terms of the warranty which do require troubleshootingWe ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methank you very much for your intervention , otherwise this would not have happen Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer shipped to the repair depot where it has been fixed and returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customers refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc