Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the promotion for the product in question had expiredOur representative also informed him of the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price or billing adjustment was respectfully deniedPlease note, Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during February, 2017, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and offer assistance Our representative subsequently processed a service dispatch to process a new system exchange and a new computer is being shipped to Mr [redacted] Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by Dell in reference to complaint ID [redacted] , and find that this resolution is a way to ignore the aggravation that I endured while trying to resolve my lengthy repair process with DellI choose not to deal with the company any longer as this would only further my annoyance with their serviceI feel that a multi-billion dollar/worldwide industry could admit their service was less than acceptable and pay back the measly $as a show of their extended apologyThree months of waiting for a resolution is not acceptable; Shame on Dell for sticking it to the little people who depend on their equipment for daily life [redacted]
Complaint: [redacted] I am rejecting this response because: the narrative provided by Dell is false The 10% discount offered is based on current pricing, not the price of the unit which I paid for on March and was duly invoiced If Dell wishes to offer me that same computer at $PLUS an additional 10% off, I will accept that offer If their offer is 10% off of current pricing, that is unacceptable The original invoiced price should be honored with an additional discount acknowledging that I have been misled and that this case has been mishandled Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative authorized an onsite service to be completedThe representative followed up and confirmed with the customer system performanceThe customer requested time to get with 3rd party in regards to sound and agreed to contact the representative if he has any further questions or concernsThe representative can be reached by emailing ***_ [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am contacting [redacted] since FebruaryNo use [redacted] sends me e-mail what is he best time to call and I gave him but he is not calling me the time and days given it to meHe is ignoring my request and he calls me other than the time and days given it to meI do not think I am going to get any help from [redacted] I gave up hope on himIf Dell thinks I have to deal with only [redacted] my problem will never resolveI am disappointed with Dell managementThe Management does not even know what [redacted] is doingI know he does not want replace my system that's what Dell wants and their expectation from [redacted] also to save money for the companyI got Lemon system I wasted my hard earned money trusting Dell laptop if it is $or so it is ok but I spent more than $ Dell service was good in the past now it is horribleIn the future, we will not buy their product Regards, [redacted] ***
Complaint [redacted] I am rejecting this response because:They can refuse to accept correspondence on the matter all they wantIt does not change that they are violating the terms of their warrantyDell is asserting the defect is physical damage, simply because they say it is Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative confirmed delivery and worked to expedite the creditThe representative has confirmed credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke with [redacted] at Dell via phone + [redacted] She refused to honor the price shown on Dell.com at $for the backpack at the time I attempted to order on 3/No alternatives to resolving the issue were offeredI am attaching as evidence of my complaint, screenshot of the item on Dell.com showing price of $at the time I’d attempted to orderDell should honor the price shown on their website like any reputable company would doThey are clearly not removing "promotional prices" with sufficient lead time to prevent this issue from happening in the first place Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am pleased with Dell Inccomputer support and service that fixed my Dell XPS Desk top computer within days of my complaintI have spoken to several Dell representatives and told them I was satisfied with my computer repair very muchAgain Thanks! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The comments made by Dell are not true For days Dell tried to fix my laptops problems and they repeatedly failed I want my money back for this year old "Lemon" and do not want to waste another day working with Dell's technical support Please leave this complaint as unresolved and I reject Dell's proposal I will pursue this through the courts Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] contacted Mr [redacted] and discussed the contents of his letter, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer respectfully denied his return requestThe representative offered to authorize a refurbished exchange under the terms of the hardware warrantyWe have included the link for the customer to review the hardware warranty terms and conditions which we strongly suggest he review [redacted] We remain available to assist the customer if he would like to proceedWe ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] , and, as a onetime goodwill gesture, dispatched a return for credit and provided instructions to return the systemThe credit will be applied to the original form of payment upon receipt of the system [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience, however; the credit cannot be processed until receipt of the system Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] _ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell Representative, [redacted] , sent an email to [redacted] to confirm that the replacement TV shipped via Pilot and was delivered on 9/21/Our records indicate that the TV was delivered and, [redacted] remains available to resolve [redacted] ’s issues as reported in his complaint should further need arise Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his rebuttalThe representative explained that a receiving error caused the credit shortageAt this time the representative is processing an additional credits and will update once postedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Incorrect information I was charged for both ordersThe canceled order and the valid orderDell refuses to investigate payment on the canceled orderDell just doesn't know what it is doing Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the promotion for the product in question had expiredOur representative also informed him of the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price or billing adjustment was respectfully deniedPlease note, Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during February, 2017, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and offer assistance Our representative subsequently processed a service dispatch to process a new system exchange and a new computer is being shipped to Mr [redacted] Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by Dell in reference to complaint ID [redacted] , and find that this resolution is a way to ignore the aggravation that I endured while trying to resolve my lengthy repair process with DellI choose not to deal with the company any longer as this would only further my annoyance with their serviceI feel that a multi-billion dollar/worldwide industry could admit their service was less than acceptable and pay back the measly $as a show of their extended apologyThree months of waiting for a resolution is not acceptable; Shame on Dell for sticking it to the little people who depend on their equipment for daily life [redacted]
Complaint: [redacted] I am rejecting this response because: the narrative provided by Dell is false The 10% discount offered is based on current pricing, not the price of the unit which I paid for on March and was duly invoiced If Dell wishes to offer me that same computer at $PLUS an additional 10% off, I will accept that offer If their offer is 10% off of current pricing, that is unacceptable The original invoiced price should be honored with an additional discount acknowledging that I have been misled and that this case has been mishandled Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the computer is not yet fixed I am waiting for dell to send me a box Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative authorized an onsite service to be completedThe representative followed up and confirmed with the customer system performanceThe customer requested time to get with 3rd party in regards to sound and agreed to contact the representative if he has any further questions or concernsThe representative can be reached by emailing ***_ [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am contacting [redacted] since FebruaryNo use [redacted] sends me e-mail what is he best time to call and I gave him but he is not calling me the time and days given it to meHe is ignoring my request and he calls me other than the time and days given it to meI do not think I am going to get any help from [redacted] I gave up hope on himIf Dell thinks I have to deal with only [redacted] my problem will never resolveI am disappointed with Dell managementThe Management does not even know what [redacted] is doingI know he does not want replace my system that's what Dell wants and their expectation from [redacted] also to save money for the companyI got Lemon system I wasted my hard earned money trusting Dell laptop if it is $or so it is ok but I spent more than $ Dell service was good in the past now it is horribleIn the future, we will not buy their product Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am not satisfied Regards, [redacted]
Complaint [redacted] I am rejecting this response because:They can refuse to accept correspondence on the matter all they wantIt does not change that they are violating the terms of their warrantyDell is asserting the defect is physical damage, simply because they say it is Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative confirmed delivery and worked to expedite the creditThe representative has confirmed credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke with [redacted] at Dell via phone + [redacted] She refused to honor the price shown on Dell.com at $for the backpack at the time I attempted to order on 3/No alternatives to resolving the issue were offeredI am attaching as evidence of my complaint, screenshot of the item on Dell.com showing price of $at the time I’d attempted to orderDell should honor the price shown on their website like any reputable company would doThey are clearly not removing "promotional prices" with sufficient lead time to prevent this issue from happening in the first place Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am pleased with Dell Inccomputer support and service that fixed my Dell XPS Desk top computer within days of my complaintI have spoken to several Dell representatives and told them I was satisfied with my computer repair very muchAgain Thanks! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The comments made by Dell are not true For days Dell tried to fix my laptops problems and they repeatedly failed I want my money back for this year old "Lemon" and do not want to waste another day working with Dell's technical support Please leave this complaint as unresolved and I reject Dell's proposal I will pursue this through the courts Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] contacted Mr [redacted] and discussed the contents of his letter, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer respectfully denied his return requestThe representative offered to authorize a refurbished exchange under the terms of the hardware warrantyWe have included the link for the customer to review the hardware warranty terms and conditions which we strongly suggest he review [redacted] We remain available to assist the customer if he would like to proceedWe ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] , and, as a onetime goodwill gesture, dispatched a return for credit and provided instructions to return the systemThe credit will be applied to the original form of payment upon receipt of the system [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience, however; the credit cannot be processed until receipt of the system Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] _ [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell Representative, [redacted] , sent an email to [redacted] to confirm that the replacement TV shipped via Pilot and was delivered on 9/21/Our records indicate that the TV was delivered and, [redacted] remains available to resolve [redacted] ’s issues as reported in his complaint should further need arise Sincerely, Dell Advanced Resolution Team
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his rebuttalThe representative explained that a receiving error caused the credit shortageAt this time the representative is processing an additional credits and will update once postedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Incorrect information I was charged for both ordersThe canceled order and the valid orderDell refuses to investigate payment on the canceled orderDell just doesn't know what it is doing Regards, [redacted]