Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and condition of the sale and the Dell Limited Warranty, our representative respectfully denied the customer’s request for a refundOnsite service was offered and accepted, however; Ms [redacted] has not responded to contact attempts from our service provider or our representativeShould she decide to proceed with the onsite service, our representative remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory (bare minimum) to meI would like it noted that it took yet another full week for Dell to respond and a FULL DAYS to issue the full refund I requested for being overchargedThis refund only came after dozens of phone calls, emails and chat sessions with a documented history of unacceptable customer serviceI continue to believe Dell does not care for its customers and in no way deserves its current Revdex.com ratingI hope the Revdex.com reconsiders its current rating, lowers it to reflect a more accurate view to spur Dell into making the necessary future changes, and works with Dell to improve their practicesI also hope Dell takes this, along with all other complaints, as a sign to vastly overhaul their current systemThis is not a simple, isolated or minor issueIt took over two months for what should have taken one dayIn my opinion it is a systemic issue that has to be addressed from the ground upDell will not be getting my business at any point in the futureThat well has been irreparably poisoned; however, I hope they truly take my comments to heart and not treat future customers as poorly as I was treated Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be reached directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If they have “limited quantities on hand” (in actuality selling computers they don’t have the power supply for) that all take the same power supply why are they still advertising all those computers?Dell needs to held accountable Regards, [redacted]
Complaint: I am rejecting this response because:DELL IS NOT SENDING ANY NOTIFICATION FROM DELL TO CLOSE CASE, THERE IS NO RETURN POSTAL AUTHORIZATION , ALSO NO BOX TO RETURN LAPTOP IN, CAN YOU HELP Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for delivery of a large TV order We regret any miscommunication which may have occurred and appreciate the feedback Dell will not instruct a carrier to leave a package at an address without a customer signature, as the carrier should have a “signature on file” from the recipient at the delivery address prior to leaving a shipment from Dell on a front porch or elsewhere without obtaining a signature from the customer or a neighbor Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative has requested that the customer contact him once she returns from vacation and provides an incident report which will be necessary for processing a refund We remain available to assist the customer and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and conditions of sale and the limited hardware warranty After further review, our representative sent her documentation and software media for her Dell printerOur representative also explained to her that the PaperPort software does not come with her printer purchaseHer request for free PaperPort software was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records reflect that the gift card was refunded but follow up calls have not been returned to confirmWe also have escalated the credit refund which we will update once a resolution is in placeWe understand the customers frustration we are working diligently to resolve thisThe representative can be reached by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative assisted in getting the disputed amount resolved and a check has been issuedThe customer should receive the check in business days or lessPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 12/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the refund has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for fees associated with out of warranty repairs We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate Mr [redacted] purchased his computer during and the warranty has expired Although it may be possible to reinstate warranty through Dell after it has expired, it would be a violation of Dell policy to provide warranty coverage for any technical issues which occurred while the warranty was expired Fee-based out of warranty support may be available depending on the age of the computer Since the date of the submission, a Dell representative contacted Mr*** Subsequently, Mr***’s account was refunded in full for the warranty extension which would not cover the out of warranty issue Our representative provided his contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and provided assistance in processing the refund back to the promotional gift card The expiration date for the gift card cannot be adjusted due to a cancelled order and will remain the same as the expiration date that was originally communicated Our representative remains available to assist the customer and we ask that he contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I will accept this response after the refund process is actually completeOn Jan I received the following in an email from Dell rep: Thank you for your email and Please accept my sincere apologies for the delay causedYes we will go ahead and setup a refund for the tablets and I will keep you informed once its being processed.I have no level of comfort that this will be done timely therefore I will continue to keep this complaint openI have not seen or heard of anything else regarding the refund at this time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First I would like to thank the Revdex.com for providing me a copy of the response from dellSecondly, I purchased the product AFTER I STARTED MY CONTRACT AND THE CONDITIONS OF THE CONTRACT WAS NOT EXPLAINED!!! Did not receive a copy there ofThirdly, I like how dell is not SIGNING a NAME JUST A NUMBERWHAT ARE THEY AFRAID OF?? I HAVE BEEN MORE THAN PATIENT WITH DELL HAVE OFFERED OTHER OPTIONS, NOW IT IS HARD BALL TIME! YOU ASKED FOR IT NOW YOU GOT IT!! THIS IS NOT RESOLVED Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created [redacted] and the Dell staff employee ID [redacted] At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID [redacted] .In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support Sanjay says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace itIf they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively Regards,
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expected, Dell has declined the customer requests for additional compensation or productThe representative has offered a refurbished system with an upgraded processor, which would be the same resolution had the system been in warrantyA refund is also being processed for the depot repair chargeOnce the credit has posted the representative will update the customerWe ask that the customer continue to work with the representative and review the specifications of the system being offeredPlease understand no further offers/changes will be made to the resolutionPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing that was left unresolved which may fall outside this complaint was the poor customer service provided over the phoneAside from that I am happy with the laptop being fixed albeit after the original promise date agreed Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a replacement unit was delivered to the customer on June 2, According to the customer, the replacement unit also had the incorrect drivePlease note, due to product availability issues, the requested drive could not be processedTherefore, as a gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit or a return for a full refundHowever, customer elected not to accept the offer and demanded an additional amount in creditCustomer’s request was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www [redacted] or for online assistance at www [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have made several previous attempts to resolve the issues I was having with dell system prior to making this complaint to the Revdex.comI am not usually one to complain or return products, however the system I received from Dell has not worked properly from the day I received itI have spent the past couple of weeks gathering call records as I had tried to contact them from the second week of owning the system onI had to be willing and able to set aside at least one hour for each of these calls and I was transfered to a different department several times each time I calledA lot of times I called I had to end up ending the call and calling back at a different time in order to get through to someone that was able to help me solve my issuesI have a chat log saved from Feb9, 2016, only two weeks into owning my system where I explained that I would like to return my system and possibly exchange for something elseThe dell team member said that this would be ok, but I never received a shipping label to return my productThe last time I spoke with dell I waited for over an hour to speak to a superviser who told me that I could "stay on the phone with him however long that I liked but he was not going to change his answer" about returning my systemBasically, what it boils down to is that dell was just buying time to get me past the day mark to return my systemI am so disappointed with this company that I have supported for 15+ yearsThe other times I contact dell over the phone they told me that my account was on hold and that I need to verify itThey even told me that I had not reveived my system yet, when I had had it for almost a monthThere has been no solution offered after making this complaint to the Revdex.com other than verifying that it is too late to return my systemI have met with an attorney who has been viewing the call records I have with dell over the past couple of monthsI have tried to resolve this issue easily and efficiently but dell has refused to cooperateThe poor customer service is unbelievableNo one should have to pay $for a computer thay was sent to you with a scratch and that crashes at random Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund for a keyboard We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative requested the Dell order or cr so that he could look into this matter and, to date: the customer has not responded with any information regarding the order or to messages left during the follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and condition of the sale and the Dell Limited Warranty, our representative respectfully denied the customer’s request for a refundOnsite service was offered and accepted, however; Ms [redacted] has not responded to contact attempts from our service provider or our representativeShould she decide to proceed with the onsite service, our representative remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory (bare minimum) to meI would like it noted that it took yet another full week for Dell to respond and a FULL DAYS to issue the full refund I requested for being overchargedThis refund only came after dozens of phone calls, emails and chat sessions with a documented history of unacceptable customer serviceI continue to believe Dell does not care for its customers and in no way deserves its current Revdex.com ratingI hope the Revdex.com reconsiders its current rating, lowers it to reflect a more accurate view to spur Dell into making the necessary future changes, and works with Dell to improve their practicesI also hope Dell takes this, along with all other complaints, as a sign to vastly overhaul their current systemThis is not a simple, isolated or minor issueIt took over two months for what should have taken one dayIn my opinion it is a systemic issue that has to be addressed from the ground upDell will not be getting my business at any point in the futureThat well has been irreparably poisoned; however, I hope they truly take my comments to heart and not treat future customers as poorly as I was treated Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be reached directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If they have “limited quantities on hand” (in actuality selling computers they don’t have the power supply for) that all take the same power supply why are they still advertising all those computers?Dell needs to held accountable Regards, [redacted]
Complaint: I am rejecting this response because:DELL IS NOT SENDING ANY NOTIFICATION FROM DELL TO CLOSE CASE, THERE IS NO RETURN POSTAL AUTHORIZATION , ALSO NO BOX TO RETURN LAPTOP IN, CAN YOU HELP Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for delivery of a large TV order We regret any miscommunication which may have occurred and appreciate the feedback Dell will not instruct a carrier to leave a package at an address without a customer signature, as the carrier should have a “signature on file” from the recipient at the delivery address prior to leaving a shipment from Dell on a front porch or elsewhere without obtaining a signature from the customer or a neighbor Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative has requested that the customer contact him once she returns from vacation and provides an incident report which will be necessary for processing a refund We remain available to assist the customer and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms and conditions of sale and the limited hardware warranty After further review, our representative sent her documentation and software media for her Dell printerOur representative also explained to her that the PaperPort software does not come with her printer purchaseHer request for free PaperPort software was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records reflect that the gift card was refunded but follow up calls have not been returned to confirmWe also have escalated the credit refund which we will update once a resolution is in placeWe understand the customers frustration we are working diligently to resolve thisThe representative can be reached by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative assisted in getting the disputed amount resolved and a check has been issuedThe customer should receive the check in business days or lessPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 12/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed the refund has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with communication and processing expectations for fees associated with out of warranty repairs We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate Mr [redacted] purchased his computer during and the warranty has expired Although it may be possible to reinstate warranty through Dell after it has expired, it would be a violation of Dell policy to provide warranty coverage for any technical issues which occurred while the warranty was expired Fee-based out of warranty support may be available depending on the age of the computer Since the date of the submission, a Dell representative contacted Mr*** Subsequently, Mr***’s account was refunded in full for the warranty extension which would not cover the out of warranty issue Our representative provided his contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and provided assistance in processing the refund back to the promotional gift card The expiration date for the gift card cannot be adjusted due to a cancelled order and will remain the same as the expiration date that was originally communicated Our representative remains available to assist the customer and we ask that he contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I will accept this response after the refund process is actually completeOn Jan I received the following in an email from Dell rep: Thank you for your email and Please accept my sincere apologies for the delay causedYes we will go ahead and setup a refund for the tablets and I will keep you informed once its being processed.I have no level of comfort that this will be done timely therefore I will continue to keep this complaint openI have not seen or heard of anything else regarding the refund at this time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: First I would like to thank the Revdex.com for providing me a copy of the response from dellSecondly, I purchased the product AFTER I STARTED MY CONTRACT AND THE CONDITIONS OF THE CONTRACT WAS NOT EXPLAINED!!! Did not receive a copy there ofThirdly, I like how dell is not SIGNING a NAME JUST A NUMBERWHAT ARE THEY AFRAID OF?? I HAVE BEEN MORE THAN PATIENT WITH DELL HAVE OFFERED OTHER OPTIONS, NOW IT IS HARD BALL TIME! YOU ASKED FOR IT NOW YOU GOT IT!! THIS IS NOT RESOLVED Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created [redacted] and the Dell staff employee ID [redacted] At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID [redacted] .In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support Sanjay says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace itIf they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively Regards,
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expected, Dell has declined the customer requests for additional compensation or productThe representative has offered a refurbished system with an upgraded processor, which would be the same resolution had the system been in warrantyA refund is also being processed for the depot repair chargeOnce the credit has posted the representative will update the customerWe ask that the customer continue to work with the representative and review the specifications of the system being offeredPlease understand no further offers/changes will be made to the resolutionPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing that was left unresolved which may fall outside this complaint was the poor customer service provided over the phoneAside from that I am happy with the laptop being fixed albeit after the original promise date agreed Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a replacement unit was delivered to the customer on June 2, According to the customer, the replacement unit also had the incorrect drivePlease note, due to product availability issues, the requested drive could not be processedTherefore, as a gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit or a return for a full refundHowever, customer elected not to accept the offer and demanded an additional amount in creditCustomer’s request was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www [redacted] or for online assistance at www [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have made several previous attempts to resolve the issues I was having with dell system prior to making this complaint to the Revdex.comI am not usually one to complain or return products, however the system I received from Dell has not worked properly from the day I received itI have spent the past couple of weeks gathering call records as I had tried to contact them from the second week of owning the system onI had to be willing and able to set aside at least one hour for each of these calls and I was transfered to a different department several times each time I calledA lot of times I called I had to end up ending the call and calling back at a different time in order to get through to someone that was able to help me solve my issuesI have a chat log saved from Feb9, 2016, only two weeks into owning my system where I explained that I would like to return my system and possibly exchange for something elseThe dell team member said that this would be ok, but I never received a shipping label to return my productThe last time I spoke with dell I waited for over an hour to speak to a superviser who told me that I could "stay on the phone with him however long that I liked but he was not going to change his answer" about returning my systemBasically, what it boils down to is that dell was just buying time to get me past the day mark to return my systemI am so disappointed with this company that I have supported for 15+ yearsThe other times I contact dell over the phone they told me that my account was on hold and that I need to verify itThey even told me that I had not reveived my system yet, when I had had it for almost a monthThere has been no solution offered after making this complaint to the Revdex.com other than verifying that it is too late to return my systemI have met with an attorney who has been viewing the call records I have with dell over the past couple of monthsI have tried to resolve this issue easily and efficiently but dell has refused to cooperateThe poor customer service is unbelievableNo one should have to pay $for a computer thay was sent to you with a scratch and that crashes at random Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund for a keyboard We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative requested the Dell order or c
r so that he could look into this matter and, to date: the customer has not responded with any information regarding the order or to messages left during the follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc