Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a return for order# [redacted] has been issuedPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although the resolution specialist actually did nothing to resolve my problemI wrote to the Revdex.com in hopes to get my Dell order actually fulfilledTurns out it was shipped a day before the Dell resolution specialist called me, which leads me to believe that had I not written to the Revdex.com, my order would have still been shippedThe only other thing that bothers me about the resolution specialist, is that she could not compensate me for the months of frustration I was given, talking to Dell customer service reps, who knew nothing of what was going on and only ended up transferring me around to different departmentsThe poor experience I had, over all, is enough for me to still leave a bad review on Revdex.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have made several previous attempts to resolve the issues I was having with dell system prior to making this complaint to the Revdex.comI am not usually one to complain or return products, however the system I received from Dell has not worked properly from the day I received itI have spent the past couple of weeks gathering call records as I had tried to contact them from the second week of owning the system onI had to be willing and able to set aside at least one hour for each of these calls and I was transfered to a different department several times each time I calledA lot of times I called I had to end up ending the call and calling back at a different time in order to get through to someone that was able to help me solve my issuesI have a chat log saved from Feb9, 2016, only two weeks into owning my system where I explained that I would like to return my system and possibly exchange for something elseThe dell team member said that this would be ok, but I never received a shipping label to return my productThe last time I spoke with dell I waited for over an hour to speak to a superviser who told me that I could "stay on the phone with him however long that I liked but he was not going to change his answer" about returning my systemBasically, what it boils down to is that dell was just buying time to get me past the day mark to return my systemI am so disappointed with this company that I have supported for 15+ yearsThe other times I contact dell over the phone they told me that my account was on hold and that I need to verify itThey even told me that I had not reveived my system yet, when I had had it for almost a monthThere has been no solution offered after making this complaint to the Revdex.com other than verifying that it is too late to return my systemI have met with an attorney who has been viewing the call records I have with dell over the past couple of monthsI have tried to resolve this issue easily and efficiently but dell has refused to cooperateThe poor customer service is unbelievableNo one should have to pay $for a computer thay was sent to you with a scratch and that crashes at random Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a replacement unit was delivered to the customer on June 2, According to the customer, the replacement unit also had the incorrect drivePlease note, due to product availability issues, the requested drive could not be processedTherefore, as a gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit or a return for a full refundHowever, customer elected not to accept the offer and demanded an additional amount in creditCustomer’s request was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www [redacted] or for online assistance at www [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:After several depo service requests my laptop and all subsequent replacements have come back with more damage inflicted upon them than when I sent them in addition to the original problem I would have sent them in forRequesting for myself to send in the system and be without it for a month-agaunacceptable particularly with the Dell's marketed "premium" product line especially when product replacement I was sent was defective upon receiving it form the box of which I have evidence in pictures and video Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expected, Dell has declined the customer requests for additional compensation or productThe representative has offered a refurbished system with an upgraded processor, which would be the same resolution had the system been in warrantyA refund is also being processed for the depot repair chargeOnce the credit has posted the representative will update the customerWe ask that the customer continue to work with the representative and review the specifications of the system being offeredPlease understand no further offers/changes will be made to the resolutionPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund for a keyboard We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative requested the Dell order or cr so that he could look into this matter and, to date: the customer has not responded with any information regarding the order or to messages left during the follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding returning the printerThe representative followed up with the customer who stated he had already arranged a pick upIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It seems we have come full circle on this issueMy original arguement was that Dell had used fraudulent advertising to sell me the computer I boughtNo where on the advertised promotion does it says that outlet items are excludedFurthermore, the promotion says that ALL NEW ALIENWARE computers qualify for the month special financingI do not understand why I have to explain all of this againMaybe Dell is hoping to just keep spinning this arguement in a circle in hopes I give upUnfortunately for Dell, I'm not going to give upI came to the Revdex.com in hopes of a resolution to this issueDell fraudulently advertised that ALL new Alienware computers over $received the month special financing promotionI carefully read the promotion details and no where does it say outlet items are excludedThrough Dell's various customer service reps, the explanation I received as to why I did not receive the financing was because my computer was not new This brings us to the second issue Dell's outlet page allows users to filter the results to show products by conditionThe options were "Refurbished, Scratched and Dented, and New." I filter the results to only show new products At the time of my order, there was only one new product availbile and it was the computer I purchasedDue to the advertising of the promotion, my wife and I decided to apply for the Dell credit in order to receive the month financingAnd that is the third issueDell used fraudulent advertising to entice customers to son up for their in house creditIf not for the financing promotion, I would have found a alternative way to pay for the purchaseSo in closing, I'm going to AGAIN clearly lay out my disputes with DellDell used fraudulent advertising by saying all Alienware computers over the price of $received months special financingDell intentionally misrepresented the computer I purchased as New, when in fact it was an opened box item that was usedDell used a fraudulent advertisement to entice customers to apply for their in house credit card Regards, [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created [redacted] and the Dell staff employee ID [redacted] At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID [redacted] .In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support Sanjay says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace itIf they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue has been resolved, yet I am very dissatisfied with the experience I will never purchase from them again, and it's a shame that their customers have to endure such frustration and dishonesty from a large corporation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe appreciate Mr [redacted] for the additional informationAt this time Dell is conducting additional research on the accountOnce the investigation is complete we will follow up with Mr [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have made the effort to be available to discuss my complaint with DELLI even tried to return the phone call, but the receptionist informed me the extension number was not validBut it was the one provided by the DELL representativeI am anxious to have my complaint resolved.Attached to this message are scanned copies of the [redacted] shipping documents and tracking numbers of the merchandise I returned in MarchThe only information I could obtain from [redacted] was both items were lost Regards, [redacted] DELL Incident Number [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the interest charges the customer states they incurredThe representative [redacted] has followed up and requested a copy of the bank statement or credit card statement showing these feesAt this time due to the time allotted by the Revdex.com providing an updateThe representative remains available to assist the customerWe ask the customer to contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and verified the last onsite service corrected the issue Technical assistance was provided to reinstall the audio drivers and she reports all issues are now resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:This response does not deal with the real issueThis is not about the motherboard I purchased from Dell, which is not defectiveIt works perfectlyIt recognizes all the peripherals of the computer according to the BIOSMoreover, it passes the test that Dell installed to verify all the components of the systemTo say that the "motherboard may be defective" is speculating without knowledge." I am not claiming any warranty with respect to the motherboardI do not know why they bring this up in this discussion.The real issue is that they sold me a software which supposedly was going to make my computer bootIn our conversations during the software purchase, Dell sold me this product saying that my computer needed it to boot because I changed the motherboardMy complain is that they did not deliver what they promisedIf they knew exactly, as they are explaining now, that the software they sold me was not going to work, why did they sell it to me? Why didn't they say all they are saying now at that time?They misled me during the purchase of the software and made me buy a useless thingThat is my point.I do not trust Dell Customer Service people because in their emails and in our conversations, they give contradictory explanationsThe explanation of the motherboard being defective is the latest one, which is absurdMoreover, using the argument of the motherboard warranty is also senseless.My computer needs only the activation key that must come with the software that Dell sold me, but they did not deliver it on purpose Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has reached out to the customer to assist him with his possible software issue; but has respectfully denied the customer’s request for a return and refund for software he had purchased over two (2) years ago The customer has not responded back to the representativeSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative [redacted] will continue to be the customer point of contactThe representative is waiting to discuss the current issue with the replacementPlease have the customer contact the agent by email [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a return for order# [redacted] has been issuedPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although the resolution specialist actually did nothing to resolve my problemI wrote to the Revdex.com in hopes to get my Dell order actually fulfilledTurns out it was shipped a day before the Dell resolution specialist called me, which leads me to believe that had I not written to the Revdex.com, my order would have still been shippedThe only other thing that bothers me about the resolution specialist, is that she could not compensate me for the months of frustration I was given, talking to Dell customer service reps, who knew nothing of what was going on and only ended up transferring me around to different departmentsThe poor experience I had, over all, is enough for me to still leave a bad review on Revdex.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have made several previous attempts to resolve the issues I was having with dell system prior to making this complaint to the Revdex.comI am not usually one to complain or return products, however the system I received from Dell has not worked properly from the day I received itI have spent the past couple of weeks gathering call records as I had tried to contact them from the second week of owning the system onI had to be willing and able to set aside at least one hour for each of these calls and I was transfered to a different department several times each time I calledA lot of times I called I had to end up ending the call and calling back at a different time in order to get through to someone that was able to help me solve my issuesI have a chat log saved from Feb9, 2016, only two weeks into owning my system where I explained that I would like to return my system and possibly exchange for something elseThe dell team member said that this would be ok, but I never received a shipping label to return my productThe last time I spoke with dell I waited for over an hour to speak to a superviser who told me that I could "stay on the phone with him however long that I liked but he was not going to change his answer" about returning my systemBasically, what it boils down to is that dell was just buying time to get me past the day mark to return my systemI am so disappointed with this company that I have supported for 15+ yearsThe other times I contact dell over the phone they told me that my account was on hold and that I need to verify itThey even told me that I had not reveived my system yet, when I had had it for almost a monthThere has been no solution offered after making this complaint to the Revdex.com other than verifying that it is too late to return my systemI have met with an attorney who has been viewing the call records I have with dell over the past couple of monthsI have tried to resolve this issue easily and efficiently but dell has refused to cooperateThe poor customer service is unbelievableNo one should have to pay $for a computer thay was sent to you with a scratch and that crashes at random Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a replacement unit was delivered to the customer on June 2, According to the customer, the replacement unit also had the incorrect drivePlease note, due to product availability issues, the requested drive could not be processedTherefore, as a gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit or a return for a full refundHowever, customer elected not to accept the offer and demanded an additional amount in creditCustomer’s request was respectfully deniedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www [redacted] or for online assistance at www [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:After several depo service requests my laptop and all subsequent replacements have come back with more damage inflicted upon them than when I sent them in addition to the original problem I would have sent them in forRequesting for myself to send in the system and be without it for a month-agaunacceptable particularly with the Dell's marketed "premium" product line especially when product replacement I was sent was defective upon receiving it form the box of which I have evidence in pictures and video Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expected, Dell has declined the customer requests for additional compensation or productThe representative has offered a refurbished system with an upgraded processor, which would be the same resolution had the system been in warrantyA refund is also being processed for the depot repair chargeOnce the credit has posted the representative will update the customerWe ask that the customer continue to work with the representative and review the specifications of the system being offeredPlease understand no further offers/changes will be made to the resolutionPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund for a keyboard We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative requested the Dell order or c
r so that he could look into this matter and, to date: the customer has not responded with any information regarding the order or to messages left during the follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding returning the printerThe representative followed up with the customer who stated he had already arranged a pick upIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It seems we have come full circle on this issueMy original arguement was that Dell had used fraudulent advertising to sell me the computer I boughtNo where on the advertised promotion does it says that outlet items are excludedFurthermore, the promotion says that ALL NEW ALIENWARE computers qualify for the month special financingI do not understand why I have to explain all of this againMaybe Dell is hoping to just keep spinning this arguement in a circle in hopes I give upUnfortunately for Dell, I'm not going to give upI came to the Revdex.com in hopes of a resolution to this issueDell fraudulently advertised that ALL new Alienware computers over $received the month special financing promotionI carefully read the promotion details and no where does it say outlet items are excludedThrough Dell's various customer service reps, the explanation I received as to why I did not receive the financing was because my computer was not new This brings us to the second issue Dell's outlet page allows users to filter the results to show products by conditionThe options were "Refurbished, Scratched and Dented, and New." I filter the results to only show new products At the time of my order, there was only one new product availbile and it was the computer I purchasedDue to the advertising of the promotion, my wife and I decided to apply for the Dell credit in order to receive the month financingAnd that is the third issueDell used fraudulent advertising to entice customers to son up for their in house creditIf not for the financing promotion, I would have found a alternative way to pay for the purchaseSo in closing, I'm going to AGAIN clearly lay out my disputes with DellDell used fraudulent advertising by saying all Alienware computers over the price of $received months special financingDell intentionally misrepresented the computer I purchased as New, when in fact it was an opened box item that was usedDell used a fraudulent advertisement to entice customers to apply for their in house credit card Regards, [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created [redacted] and the Dell staff employee ID [redacted] At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID [redacted] .In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support Sanjay says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace itIf they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue has been resolved, yet I am very dissatisfied with the experience I will never purchase from them again, and it's a shame that their customers have to endure such frustration and dishonesty from a large corporation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe appreciate Mr [redacted] for the additional informationAt this time Dell is conducting additional research on the accountOnce the investigation is complete we will follow up with Mr [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have made the effort to be available to discuss my complaint with DELLI even tried to return the phone call, but the receptionist informed me the extension number was not validBut it was the one provided by the DELL representativeI am anxious to have my complaint resolved.Attached to this message are scanned copies of the [redacted] shipping documents and tracking numbers of the merchandise I returned in MarchThe only information I could obtain from [redacted] was both items were lost Regards, [redacted] DELL Incident Number [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the interest charges the customer states they incurredThe representative [redacted] has followed up and requested a copy of the bank statement or credit card statement showing these feesAt this time due to the time allotted by the Revdex.com providing an updateThe representative remains available to assist the customerWe ask the customer to contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and verified the last onsite service corrected the issue Technical assistance was provided to reinstall the audio drivers and she reports all issues are now resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:This response does not deal with the real issueThis is not about the motherboard I purchased from Dell, which is not defectiveIt works perfectlyIt recognizes all the peripherals of the computer according to the BIOSMoreover, it passes the test that Dell installed to verify all the components of the systemTo say that the "motherboard may be defective" is speculating without knowledge." I am not claiming any warranty with respect to the motherboardI do not know why they bring this up in this discussion.The real issue is that they sold me a software which supposedly was going to make my computer bootIn our conversations during the software purchase, Dell sold me this product saying that my computer needed it to boot because I changed the motherboardMy complain is that they did not deliver what they promisedIf they knew exactly, as they are explaining now, that the software they sold me was not going to work, why did they sell it to me? Why didn't they say all they are saying now at that time?They misled me during the purchase of the software and made me buy a useless thingThat is my point.I do not trust Dell Customer Service people because in their emails and in our conversations, they give contradictory explanationsThe explanation of the motherboard being defective is the latest one, which is absurdMoreover, using the argument of the motherboard warranty is also senseless.My computer needs only the activation key that must come with the software that Dell sold me, but they did not deliver it on purpose Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has reached out to the customer to assist him with his possible software issue; but has respectfully denied the customer’s request for a return and refund for software he had purchased over two (2) years ago The customer has not responded back to the representativeSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative [redacted] will continue to be the customer point of contactThe representative is waiting to discuss the current issue with the replacementPlease have the customer contact the agent by email [redacted] @Dell.com