Complaint: [redacted] I am rejecting this response because:After several depo service requests my laptop and all subsequent replacements have come back with more damage inflicted upon them than when I sent them in addition to the original problem I would have sent them in forRequesting for myself to send in the system and be without it for a month-agaunacceptable particularly with the Dell's marketed "premium" product line especially when product replacement I was sent was defective upon receiving it form the box of which I have evidence in pictures and video Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on February 4th, Our representative also explained the terms and conditions of sale, limited hardware warranty, and return policy [redacted] [redacted] [redacted] Our representative offered fee based out of warranty service; however, Mr [redacted] wanted a replacement unit or a full refundHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: It seems we have come full circle on this issueMy original arguement was that Dell had used fraudulent advertising to sell me the computer I boughtNo where on the advertised promotion does it says that outlet items are excludedFurthermore, the promotion says that ALL NEW ALIENWARE computers qualify for the month special financingI do not understand why I have to explain all of this againMaybe Dell is hoping to just keep spinning this arguement in a circle in hopes I give upUnfortunately for Dell, I'm not going to give upI came to the Revdex.com in hopes of a resolution to this issueDell fraudulently advertised that ALL new Alienware computers over $received the month special financing promotionI carefully read the promotion details and no where does it say outlet items are excludedThrough Dell's various customer service reps, the explanation I received as to why I did not receive the financing was because my computer was not new This brings us to the second issue Dell's outlet page allows users to filter the results to show products by conditionThe options were "Refurbished, Scratched and Dented, and New." I filter the results to only show new products At the time of my order, there was only one new product availbile and it was the computer I purchasedDue to the advertising of the promotion, my wife and I decided to apply for the Dell credit in order to receive the month financingAnd that is the third issueDell used fraudulent advertising to entice customers to son up for their in house creditIf not for the financing promotion, I would have found a alternative way to pay for the purchaseSo in closing, I'm going to AGAIN clearly lay out my disputes with DellDell used fraudulent advertising by saying all Alienware computers over the price of $received months special financingDell intentionally misrepresented the computer I purchased as New, when in fact it was an opened box item that was usedDell used a fraudulent advertisement to entice customers to apply for their in house credit card Regards, [redacted] Regards, [redacted]
Dear Revdex.com,This case has been assigned to Global Escalation Management (GEM) for resolutionA Dell representative will contact Mr [redacted] and work with him to resolve his issues as reported in the complaintSincerely, Dell Advanced Resolution Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although the resolution specialist actually did nothing to resolve my problemI wrote to the Revdex.com in hopes to get my Dell order actually fulfilledTurns out it was shipped a day before the Dell resolution specialist called me, which leads me to believe that had I not written to the Revdex.com, my order would have still been shippedThe only other thing that bothers me about the resolution specialist, is that she could not compensate me for the months of frustration I was given, talking to Dell customer service reps, who knew nothing of what was going on and only ended up transferring me around to different departmentsThe poor experience I had, over all, is enough for me to still leave a bad review on Revdex.com Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a return for order# [redacted] has been issuedPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund or n upgraded new system exchange; however, per the terms and conditions of the limited warranty, our representative offered the customer onsite service, depot service or a refurbished exchangeThe customer has not responded to subsequent contact attemptsOur representative remains available and may be contacted directly via email at [redacted] We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As per the previous complaint, which was closed without allowing my comment, I still have a device that is not functioning properlyI was offered an exchange, and after much back and forth I was sent a "new" refurbished device of a different model numberUnfortunately, they insisted I have a 2-in-1, a device which clearly has issuesNow, less than weeks after receiving this new device, it is demonstrating the same display issues the first device began withI cannot switch from tablet to desktop mode without the screen either having lines all over it, or going blackThe only way to resolve it is to then close the device and restart itThis is for obvious reasons, unacceptableI called in, and while they graciously agreed to exchange it, I was told that I have to receive an identical exchange to the model they forced on me, totally different from the one I originally purchasedI spent nearly hours on the phone, and was told several different stories, none of which came to fruitionI am now also being told that the original device was never returned, per their UPS tracking id, but they sent me a new label and it was returned via FEDEX, and received over days agoAt this point, I want nothing but a refundPeriodIt's unacceptable to pay for a device, and have it not work for more than days in a row for monthsIt's a lemon, and they all have beenI really wanted to be satisfied with this replacement, but if it's already not working after days, the solution cannot possibly be to go without again, for solid weeks or more, to allow them to "repair" itOr to replace it with another 2-in-1, which at this point seems mootThere is a good reason they have so many refurbished ones in stock, they are faultyEven the repair facility told me they "can't isolate why but the motherboards all keep going bad"Inexcusable.I would like a full refundI'm done bargaining with Dell and my $ Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding returning the printerThe representative followed up with the customer who stated he had already arranged a pick upIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like to note this first order went in June 1st Thanks to Revdex.com this only took from June to August to solve This was way better results than I was getting, but it does seem like a disconnect is happening at Dell This Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have made the effort to be available to discuss my complaint with DELLI even tried to return the phone call, but the receptionist informed me the extension number was not validBut it was the one provided by the DELL representativeI am anxious to have my complaint resolved.Attached to this message are scanned copies of the [redacted] shipping documents and tracking numbers of the merchandise I returned in MarchThe only information I could obtain from [redacted] was both items were lost Regards, [redacted] DELL Incident Number [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the interest charges the customer states they incurredThe representative [redacted] has followed up and requested a copy of the bank statement or credit card statement showing these feesAt this time due to the time allotted by the Revdex.com providing an updateThe representative remains available to assist the customerWe ask the customer to contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and verified the last onsite service corrected the issue Technical assistance was provided to reinstall the audio drivers and she reports all issues are now resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dell representative [redacted] will continue to be the customer point of contactThe representative is waiting to discuss the current issue with the replacementPlease have the customer contact the agent by email [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has reached out to the customer to assist him with his possible software issue; but has respectfully denied the customer’s request for a return and refund for software he had purchased over two (2) years ago The customer has not responded back to the representativeSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue has been resolved, yet I am very dissatisfied with the experience I will never purchase from them again, and it's a shame that their customers have to endure such frustration and dishonesty from a large corporation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe appreciate Mr [redacted] for the additional informationAt this time Dell is conducting additional research on the accountOnce the investigation is complete we will follow up with Mr [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative verified that the refund has been processed and confirmed with Dell Financial Services that the associated late fee has been waived The customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:After several depo service requests my laptop and all subsequent replacements have come back with more damage inflicted upon them than when I sent them in addition to the original problem I would have sent them in forRequesting for myself to send in the system and be without it for a month-agaunacceptable particularly with the Dell's marketed "premium" product line especially when product replacement I was sent was defective upon receiving it form the box of which I have evidence in pictures and video Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on February 4th, Our representative also explained the terms and conditions of sale, limited hardware warranty, and return policy [redacted] [redacted] [redacted] Our representative offered fee based out of warranty service; however, Mr [redacted] wanted a replacement unit or a full refundHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: It seems we have come full circle on this issueMy original arguement was that Dell had used fraudulent advertising to sell me the computer I boughtNo where on the advertised promotion does it says that outlet items are excludedFurthermore, the promotion says that ALL NEW ALIENWARE computers qualify for the month special financingI do not understand why I have to explain all of this againMaybe Dell is hoping to just keep spinning this arguement in a circle in hopes I give upUnfortunately for Dell, I'm not going to give upI came to the Revdex.com in hopes of a resolution to this issueDell fraudulently advertised that ALL new Alienware computers over $received the month special financing promotionI carefully read the promotion details and no where does it say outlet items are excludedThrough Dell's various customer service reps, the explanation I received as to why I did not receive the financing was because my computer was not new This brings us to the second issue Dell's outlet page allows users to filter the results to show products by conditionThe options were "Refurbished, Scratched and Dented, and New." I filter the results to only show new products At the time of my order, there was only one new product availbile and it was the computer I purchasedDue to the advertising of the promotion, my wife and I decided to apply for the Dell credit in order to receive the month financingAnd that is the third issueDell used fraudulent advertising to entice customers to son up for their in house creditIf not for the financing promotion, I would have found a alternative way to pay for the purchaseSo in closing, I'm going to AGAIN clearly lay out my disputes with DellDell used fraudulent advertising by saying all Alienware computers over the price of $received months special financingDell intentionally misrepresented the computer I purchased as New, when in fact it was an opened box item that was usedDell used a fraudulent advertisement to entice customers to apply for their in house credit card Regards, [redacted] Regards, [redacted]
Dear Revdex.com,This case has been assigned to Global Escalation Management (GEM) for resolutionA Dell representative will contact Mr [redacted] and work with him to resolve his issues as reported in the complaintSincerely, Dell Advanced Resolution Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although the resolution specialist actually did nothing to resolve my problemI wrote to the Revdex.com in hopes to get my Dell order actually fulfilledTurns out it was shipped a day before the Dell resolution specialist called me, which leads me to believe that had I not written to the Revdex.com, my order would have still been shippedThe only other thing that bothers me about the resolution specialist, is that she could not compensate me for the months of frustration I was given, talking to Dell customer service reps, who knew nothing of what was going on and only ended up transferring me around to different departmentsThe poor experience I had, over all, is enough for me to still leave a bad review on Revdex.com Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a return for order# [redacted] has been issuedPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a refund or n upgraded new system exchange; however, per the terms and conditions of the limited warranty, our representative offered the customer onsite service, depot service or a refurbished exchangeThe customer has not responded to subsequent contact attemptsOur representative remains available and may be contacted directly via email at [redacted] We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As per the previous complaint, which was closed without allowing my comment, I still have a device that is not functioning properlyI was offered an exchange, and after much back and forth I was sent a "new" refurbished device of a different model numberUnfortunately, they insisted I have a 2-in-1, a device which clearly has issuesNow, less than weeks after receiving this new device, it is demonstrating the same display issues the first device began withI cannot switch from tablet to desktop mode without the screen either having lines all over it, or going blackThe only way to resolve it is to then close the device and restart itThis is for obvious reasons, unacceptableI called in, and while they graciously agreed to exchange it, I was told that I have to receive an identical exchange to the model they forced on me, totally different from the one I originally purchasedI spent nearly hours on the phone, and was told several different stories, none of which came to fruitionI am now also being told that the original device was never returned, per their UPS tracking id, but they sent me a new label and it was returned via FEDEX, and received over days agoAt this point, I want nothing but a refundPeriodIt's unacceptable to pay for a device, and have it not work for more than days in a row for monthsIt's a lemon, and they all have beenI really wanted to be satisfied with this replacement, but if it's already not working after days, the solution cannot possibly be to go without again, for solid weeks or more, to allow them to "repair" itOr to replace it with another 2-in-1, which at this point seems mootThere is a good reason they have so many refurbished ones in stock, they are faultyEven the repair facility told me they "can't isolate why but the motherboards all keep going bad"Inexcusable.I would like a full refundI'm done bargaining with Dell and my $ Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding returning the printerThe representative followed up with the customer who stated he had already arranged a pick upIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like to note this first order went in June 1st Thanks to Revdex.com this only took from June to August to solve This was way better results than I was getting, but it does seem like a disconnect is happening at Dell This Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have made the effort to be available to discuss my complaint with DELLI even tried to return the phone call, but the receptionist informed me the extension number was not validBut it was the one provided by the DELL representativeI am anxious to have my complaint resolved.Attached to this message are scanned copies of the [redacted] shipping documents and tracking numbers of the merchandise I returned in MarchThe only information I could obtain from [redacted] was both items were lost Regards, [redacted] DELL Incident Number [redacted]
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the interest charges the customer states they incurredThe representative [redacted] has followed up and requested a copy of the bank statement or credit card statement showing these feesAt this time due to the time allotted by the Revdex.com providing an updateThe representative remains available to assist the customerWe ask the customer to contact the representative by email at [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and verified the last onsite service corrected the issue Technical assistance was provided to reinstall the audio drivers and she reports all issues are now resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dell representative [redacted] will continue to be the customer point of contactThe representative is waiting to discuss the current issue with the replacementPlease have the customer contact the agent by email [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has reached out to the customer to assist him with his possible software issue; but has respectfully denied the customer’s request for a return and refund for software he had purchased over two (2) years ago The customer has not responded back to the representativeSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this issue has been resolved, yet I am very dissatisfied with the experience I will never purchase from them again, and it's a shame that their customers have to endure such frustration and dishonesty from a large corporation Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe appreciate Mr [redacted] for the additional informationAt this time Dell is conducting additional research on the accountOnce the investigation is complete we will follow up with Mr [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative verified that the refund has been processed and confirmed with Dell Financial Services that the associated late fee has been waived The customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc