Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am disappointed that it took a Revdex.com complaint to reach a resolution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Over a week has passed since the refund was allegedly processed, but in logging into my credit card account, no such refund has occurred Regards, [redacted]
Revdex.com: I have received follfrom Mr [redacted] as promised; per our telephone, email communications, and upon reviewof the response made by the business in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the representative was rude he would not listen to anything I had to say Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the computer repaired at Dell’s Depot On 09/19/the customer confirmed receipt of the repaired computer and reports it is working well We certainly do apologize for any frustration this matter may have caused our customerPlease have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she is working with someone else on the order [redacted] has taken her feedback and will share it with the appropriate team Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records show that the customer filed a chargeback with the credit card and received refund on 4/9/We also show the coupon had been emailed to the customer and the representative remains in contact with him to confirmThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The below email that was provided just states that they closed it in there end I am in no way closing it in the Revdex.com end this will go back and forth bc I have proof that they stated they would be providing me with a replacement battery and now they are taking it back I have an online chat proof that states it so there is really no take backs on this I am beyond frustrated and insulted that they feel that they can just close this issue when it has definitely not been resolved Please let me know what you need from me in order to investigate this further Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have received a full refund of items returned after months of taking no less than hours of my personal time where there should have been zero hours It was a simple return for credit transaction that turned into hell on earth I am a pilot for a major airline that makes $245/hour of flying As we all know in business time is money Therefore, Dell would theoretically owe me $to extract my own money form them At the very least I feel I am owed the interest on $which was the amount they owed me I realize this will not happen but I want the worst rating you, the Revdex.com, can give to Dell Regards, [redacted]
Revdex.comMy hope is to add the replacement computer ($419.00) quoted by Dell to my Dell Preferred account where I am making monthly payments on the malfunctioning one I threw awayMr [redacted] had a representative call me a couple of weeks back who was going to create an Order # that I might contact Dell Financial Services with to get the $added on to my balance owedI have still not heard back from someone with an order # so as to phone Dell Financial ServicesMr [redacted] does call weekly to check on any progressNot sure how much more can be done-this has been going on since the end of August- since their services do not appear to be centrally connectedStill in the loop! Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Dell will not be held responsible for any pricing, typographical, or other errors in such communicationsOrders are subject to cancellation by Dell, in Dell's sole discretion Since the date of the submission, a Dell representative contacted the customer to inform him that our order verification team was unable to verify the account information and cancelled the order The customer requested reinstatement of the cancelled order which our representative denied as Dell policy would prevent our representatives from providing a promotion once it has ended Our representative offered to assist the customer in placing an order under the current promotions which the customer declined We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
The credit in the amount of $was credited to the customer’s Master CardTherefore, our representative closed the case as resolved and completeOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on September 11th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If you talk with Dell, this laptop issue has been dealt with timesI have shipped it back to them numerous times leaving me without a computer for my home businessAlso I did not say it was Office and Mcaffee only, I had mentioned that was of many pre installed factory apps and programs that appealed to me when I purchased the computer, that was not re-installed on receipt of productBy the way I did not want Mcaffee even if it was an example I had given himThat software is available on their "My Dell Downloads" page for my specific laptop so that ws a blatant lie on his partI did not demand a new computer I simply asked why wasnt it ever fixed properly times or returned with my programs downloaded on themI DID say if that cant be a possibility why cant they send a new unit of equal or LESSER value than the one I had been sending inAll they tell keep telling me is I must pay for support to resolve this and in my opinion is completely unacceptableI can see where this apparently going, getting a lawyer and goto small claims courtI will however have to do that or they will continue to offer very lackluster support to everyone else because by looking at the complaints I am far from the only one to have this issueThank you for the help in this matter , Regards, [redacted] ***
We regret that there has been a delay in the processing of the customer’s refund Our representative is still working to process the refund and reach final resolution We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative Susan recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe customer requested communication only by email stating he was out of the country for monthsThe representative has attempted to communicate but is not receiving any responseOur records indicate the order has been left at the customer’s doorThe customer will need to make arrangements to have the package returned in order to receive a refundPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a depot repair it has been confirmed system was returned backOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative Rajesh has confirmed the customer received the replacement orderAny monetary compensation for the experience is against Dell’s written policies, including as part of Ms***s Terms and Conditions of Sale, dictate that Dell is not responsible for such compensationWe have noted the feedback Ms [redacted] has expressed in her complaint at this time Dell considers the issue resolved We request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] politely declined the request for refund since the computer is outside the return period but did offer to troubleshoot and resolve any issues per the terms and conditions of Dell’s limited hardware warranty Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am disappointed that it took a Revdex.com complaint to reach a resolution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Over a week has passed since the refund was allegedly processed, but in logging into my credit card account, no such refund has occurred Regards, [redacted]
Revdex.com: I have received follfrom Mr [redacted] as promised; per our telephone, email communications, and upon reviewof the response made by the business in reference to complaint ID [redacted] , I find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the representative was rude he would not listen to anything I had to say Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the computer repaired at Dell’s Depot On 09/19/the customer confirmed receipt of the repaired computer and reports it is working well We certainly do apologize for any frustration this matter may have caused our customerPlease have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she is working with someone else on the order [redacted] has taken her feedback and will share it with the appropriate team Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records show that the customer filed a chargeback with the credit card and received refund on 4/9/We also show the coupon had been emailed to the customer and the representative remains in contact with him to confirmThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The below email that was provided just states that they closed it in there end I am in no way closing it in the Revdex.com end this will go back and forth bc I have proof that they stated they would be providing me with a replacement battery and now they are taking it back I have an online chat proof that states it so there is really no take backs on this I am beyond frustrated and insulted that they feel that they can just close this issue when it has definitely not been resolved Please let me know what you need from me in order to investigate this further Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have received a full refund of items returned after months of taking no less than hours of my personal time where there should have been zero hours It was a simple return for credit transaction that turned into hell on earth I am a pilot for a major airline that makes $245/hour of flying As we all know in business time is money Therefore, Dell would theoretically owe me $to extract my own money form them At the very least I feel I am owed the interest on $which was the amount they owed me I realize this will not happen but I want the worst rating you, the Revdex.com, can give to Dell Regards, [redacted]
Revdex.comMy hope is to add the replacement computer ($419.00) quoted by Dell to my Dell Preferred account where I am making monthly payments on the malfunctioning one I threw awayMr [redacted] had a representative call me a couple of weeks back who was going to create an Order # that I might contact Dell Financial Services with to get the $added on to my balance owedI have still not heard back from someone with an order # so as to phone Dell Financial ServicesMr [redacted] does call weekly to check on any progressNot sure how much more can be done-this has been going on since the end of August- since their services do not appear to be centrally connectedStill in the loop! Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Dell will not be held responsible for any pricing, typographical, or other errors in such communicationsOrders are subject to cancellation by Dell, in Dell's sole discretion Since the date of the submission, a Dell representative contacted the customer to inform him that our order verification team was unable to verify the account information and cancelled the order The customer requested reinstatement of the cancelled order which our representative denied as Dell policy would prevent our representatives from providing a promotion once it has ended Our representative offered to assist the customer in placing an order under the current promotions which the customer declined We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
The credit in the amount of $was credited to the customer’s Master CardTherefore, our representative closed the case as resolved and completeOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on September 11th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If you talk with Dell, this laptop issue has been dealt with timesI have shipped it back to them numerous times leaving me without a computer for my home businessAlso I did not say it was Office and Mcaffee only, I had mentioned that was of many pre installed factory apps and programs that appealed to me when I purchased the computer, that was not re-installed on receipt of productBy the way I did not want Mcaffee even if it was an example I had given himThat software is available on their "My Dell Downloads" page for my specific laptop so that ws a blatant lie on his partI did not demand a new computer I simply asked why wasnt it ever fixed properly times or returned with my programs downloaded on themI DID say if that cant be a possibility why cant they send a new unit of equal or LESSER value than the one I had been sending inAll they tell keep telling me is I must pay for support to resolve this and in my opinion is completely unacceptableI can see where this apparently going, getting a lawyer and goto small claims courtI will however have to do that or they will continue to offer very lackluster support to everyone else because by looking at the complaints I am far from the only one to have this issueThank you for the help in this matter , Regards, [redacted] ***
We regret that there has been a delay in the processing of the customer’s refund Our representative is still working to process the refund and reach final resolution We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative Susan recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe customer requested communication only by email stating he was out of the country for monthsThe representative has attempted to communicate but is not receiving any responseOur records indicate the order has been left at the customer’s doorThe customer will need to make arrangements to have the package returned in order to receive a refundPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a depot repair it has been confirmed system was returned backOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative Rajesh has confirmed the customer received the replacement orderAny monetary compensation for the experience is against Dell’s written policies, including as part of Ms***s Terms and Conditions of Sale, dictate that Dell is not responsible for such compensationWe have noted the feedback Ms [redacted] has expressed in her complaint at this time Dell considers the issue resolved We request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] politely declined the request for refund since the computer is outside the return period but did offer to troubleshoot and resolve any issues per the terms and conditions of Dell’s limited hardware warranty Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc