Complaint: [redacted] I am rejecting this response because:The comments made by Dell are not true For days Dell tried to fix my laptops problems and they repeatedly failed I want my money back for this year old "Lemon" and do not want to waste another day working with Dell's technical support Please leave this complaint as unresolved and I reject Dell's proposal I will pursue this through the courts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am pleased with Dell Inccomputer support and service that fixed my Dell XPS Desk top computer within days of my complaintI have spoken to several Dell representatives and told them I was satisfied with my computer repair very muchAgain Thanks! Sincerely, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his rebuttalThe representative explained that a receiving error caused the credit shortageAt this time the representative is processing an additional credits and will update once postedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke with [redacted] at Dell via phone + [redacted] She refused to honor the price shown on Dell.com at $for the backpack at the time I attempted to order on 3/No alternatives to resolving the issue were offeredI am attaching as evidence of my complaint, screenshot of the item on Dell.com showing price of $at the time I’d attempted to orderDell should honor the price shown on their website like any reputable company would doThey are clearly not removing "promotional prices" with sufficient lead time to prevent this issue from happening in the first place Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative confirmed delivery and worked to expedite the creditThe representative has confirmed credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Our records indicate a request for a chargeback was issued by Mr***’ financial institutionThe chargeback was accepted and our records indicate it was applied to the original form of paymentMr [redacted] will need to contact his financial institution, which is in possession of the returned funds
Complaint: [redacted] I am rejecting this response because:A manager a my local Costco was made aware of my story and felt so bad that she gave me a refundUnfortunately, there were three other people there the same day having the same kinds of issues as meI hope that Dell can learn from this and make it so that future customers will not go through this unfortunately terrible situation Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Benjamin C [redacted] Our representative assisted the customer in updating his account and dispatched the AC adaptorOur records indicate the adaptor has been delivered, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and condition of the sale and the Dell Limited Warranty, our representative respectfully denied the customer’s request for a refundOnsite service was offered and accepted, however; Ms [redacted] has not responded to contact attempts from our service provider or our representativeShould she decide to proceed with the onsite service, our representative remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative dispatched a system exchange and our records indicate it has been deliveredWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I did my research regarding my hard drive that stopped worked months after paying close to $to be repaired [redacted] *** offers a 2-year warranty on all their hard drives bought through a distributorThe date listed on my hard drive is 4/23/2016, which means it would qualify for the warrantyHowever, Dell does not recognize that warrantyThey offered me a 10% discount for a product that should be replaced for freeThe computer has already been diagnosed, the new part identified, and if I have to, I will format the new hard driveI refuse to accept this poor excuse of an offerOnly people who had zero knowledge of computers would accept this poor business practice designed to charge the customer twice for the same repair Regards, William Ogburn
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new exchange systemOur records indicate it has been delivered but no response to our follow up contactPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative Gerard contacted the customer and the customer stated that he needed to back up his data before proceeding further with troubleshootingThe representative followed up several times by phone and email but with no responseWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I would just like to thank you for your help in the dispute against DellThey have since contacted me and representative Sanjay took care of this matter with urgency and professional courtesy and as of 02/16/we have been credited for the return of $No further action is neededAgain thank for the quick response from Revdex.com Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants to return his computer for credit We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during May, 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our records indicate a service dispatch was processed to repair the computer and, upon follow up, our representative verified the computer has been returned to Mr*** We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems but explained that confirmation notice was sentThe customer also invoiced on 5/22/so a return is respectfully denied due to being outside the return period of daysThe representative did suggest a resolution for the customer to purchase an external hard drive to store information on so that updates can be completedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The representative has confirmed the gift card has been issued and will follow up to make sure of receiptThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe contract between Dell and the carrier does not apply to the situationThe system is covered under the warranty which is why Ms [redacted] has been offered a replacementThe customer may contact our frontline technical support once she is ready to move forward with the resolution offeredAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me, although I was charged a $fee for not paying for the TV on time Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The comments made by Dell are not true For days Dell tried to fix my laptops problems and they repeatedly failed I want my money back for this year old "Lemon" and do not want to waste another day working with Dell's technical support Please leave this complaint as unresolved and I reject Dell's proposal I will pursue this through the courts Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am pleased with Dell Inccomputer support and service that fixed my Dell XPS Desk top computer within days of my complaintI have spoken to several Dell representatives and told them I was satisfied with my computer repair very muchAgain Thanks! Sincerely, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to his rebuttalThe representative explained that a receiving error caused the credit shortageAt this time the representative is processing an additional credits and will update once postedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke with [redacted] at Dell via phone + [redacted] She refused to honor the price shown on Dell.com at $for the backpack at the time I attempted to order on 3/No alternatives to resolving the issue were offeredI am attaching as evidence of my complaint, screenshot of the item on Dell.com showing price of $at the time I’d attempted to orderDell should honor the price shown on their website like any reputable company would doThey are clearly not removing "promotional prices" with sufficient lead time to prevent this issue from happening in the first place Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative confirmed delivery and worked to expedite the creditThe representative has confirmed credit has postedAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Our records indicate a request for a chargeback was issued by Mr***’ financial institutionThe chargeback was accepted and our records indicate it was applied to the original form of paymentMr [redacted] will need to contact his financial institution, which is in possession of the returned funds
Complaint: [redacted] I am rejecting this response because:A manager a my local Costco was made aware of my story and felt so bad that she gave me a refundUnfortunately, there were three other people there the same day having the same kinds of issues as meI hope that Dell can learn from this and make it so that future customers will not go through this unfortunately terrible situation Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Benjamin C [redacted] Our representative assisted the customer in updating his account and dispatched the AC adaptorOur records indicate the adaptor has been delivered, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Per the terms and condition of the sale and the Dell Limited Warranty, our representative respectfully denied the customer’s request for a refundOnsite service was offered and accepted, however; Ms [redacted] has not responded to contact attempts from our service provider or our representativeShould she decide to proceed with the onsite service, our representative remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative dispatched a system exchange and our records indicate it has been deliveredWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I did my research regarding my hard drive that stopped worked months after paying close to $to be repaired [redacted] *** offers a 2-year warranty on all their hard drives bought through a distributorThe date listed on my hard drive is 4/23/2016, which means it would qualify for the warrantyHowever, Dell does not recognize that warrantyThey offered me a 10% discount for a product that should be replaced for freeThe computer has already been diagnosed, the new part identified, and if I have to, I will format the new hard driveI refuse to accept this poor excuse of an offerOnly people who had zero knowledge of computers would accept this poor business practice designed to charge the customer twice for the same repair Regards, William Ogburn
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new exchange systemOur records indicate it has been delivered but no response to our follow up contactPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative Gerard contacted the customer and the customer stated that he needed to back up his data before proceeding further with troubleshootingThe representative followed up several times by phone and email but with no responseWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I would just like to thank you for your help in the dispute against DellThey have since contacted me and representative Sanjay took care of this matter with urgency and professional courtesy and as of 02/16/we have been credited for the return of $No further action is neededAgain thank for the quick response from Revdex.com Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants to return his computer for credit We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during May, 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our records indicate a service dispatch was processed to repair the computer and, upon follow up, our representative verified the computer has been returned to Mr*** We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems but explained that confirmation notice was sentThe customer also invoiced on 5/22/so a return is respectfully denied due to being outside the return period of daysThe representative did suggest a resolution for the customer to purchase an external hard drive to store information on so that updates can be completedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The representative has confirmed the gift card has been issued and will follow up to make sure of receiptThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe contract between Dell and the carrier does not apply to the situationThe system is covered under the warranty which is why Ms [redacted] has been offered a replacementThe customer may contact our frontline technical support once she is ready to move forward with the resolution offeredAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me, although I was charged a $fee for not paying for the TV on time Regards, [redacted]