Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I reserve the right to withdraw my acceptance if Dell chooses not to do the right thing when the review is complete Regards, [redacted]
Revdex.com:I was asked to cancel my first order after my initial delivery date has been pushed backed on three occasions without a valid reasonI then reordered the hard drive and the delivery date was also pushed back on two occasions without a valid reasonI even hard a customer service rep lie to me on a delivery dateI had to pull up my emails from DELL to peove the delivery date that was promised to meAfter I sent my complaint to Revdex.com, DELL canceled my order again without my consentAgain, no reason for the cancellationBy now you should get my grievances, all I want is my hard drive to get my laptop up and runningI am tired and fed up with the running around and bitting on the bushesFor whatever reasons, your customer service reps that I spoke with aren't transparentGlad to know my a/c's havent been chargedOn the days of my purchase with two different cards, I did see the charges on my a/c [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while I will accept resolution it is not clear to me that a $coupon has same value as what I was owed, $Perhaps the coupon value cannot be taxed? The steps I had to take to reach this resolution are well beyond comprehensionIf I were to consider further action who is the agency that oversees company behavior? Is it the Department of Justice? It is not about the money anymore, it is about the time and incredible incompetence of DellIf this happened to me, a retired engineer, this is happening to many Regards, [redacted]
Our records indicate a request for a chargeback was issued by Mr***’ financial institutionThe chargeback was accepted and our records indicate it was applied to the original form of paymentMr [redacted] will need to contact his financial institution, which is in possession of the returned funds
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an apologized for the problemsPlease note, while DFS reports to credit agencies, the credit report is the sole property of the agency generating the reportCurrently, DFS submits account information to Experian, Equifax, Trans Union and InnovisPlease allow - days for the bureaus to reflect this change on your credit reportIf you should have any questions regarding your credit report in this interim, please contact Experian at ###-###-####, Equifax at ###-###-####, Trans Union at ###-###-#### or at Innovis ###-###-####Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his desired configuration for Precision does not qualify for the promotional priceOur representative also informed him of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount for desired Precision configuration was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative dispatched a system exchange and our records indicate it has been deliveredWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I did my research regarding my hard drive that stopped worked months after paying close to $to be repaired [redacted] *** offers a 2-year warranty on all their hard drives bought through a distributorThe date listed on my hard drive is 4/23/2016, which means it would qualify for the warrantyHowever, Dell does not recognize that warrantyThey offered me a 10% discount for a product that should be replaced for freeThe computer has already been diagnosed, the new part identified, and if I have to, I will format the new hard driveI refuse to accept this poor excuse of an offerOnly people who had zero knowledge of computers would accept this poor business practice designed to charge the customer twice for the same repair Regards, William Ogburn
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me, although I was charged a $fee for not paying for the TV on time Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of the limited hardware warranty [redacted] As per the terms of the warranty, our representative issued a Depot service, which was completed on February 13, and the unit was delivered to Mr [redacted] on February 17, under FedEx Tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new exchange systemOur records indicate it has been delivered but no response to our follow up contactPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I would just like to thank you for your help in the dispute against DellThey have since contacted me and representative Sanjay took care of this matter with urgency and professional courtesy and as of 02/16/we have been credited for the return of $No further action is neededAgain thank for the quick response from Revdex.com Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants to return his computer for credit We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during May, 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our records indicate a service dispatch was processed to repair the computer and, upon follow up, our representative verified the computer has been returned to Mr*** We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems but explained that confirmation notice was sentThe customer also invoiced on 5/22/so a return is respectfully denied due to being outside the return period of daysThe representative did suggest a resolution for the customer to purchase an external hard drive to store information on so that updates can be completedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The representative has confirmed the gift card has been issued and will follow up to make sure of receiptThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Benjamin C [redacted] Our representative assisted the customer in updating his account and dispatched the AC adaptorOur records indicate the adaptor has been delivered, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative Gerard contacted the customer and the customer stated that he needed to back up his data before proceeding further with troubleshootingThe representative followed up several times by phone and email but with no responseWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe contract between Dell and the carrier does not apply to the situationThe system is covered under the warranty which is why Ms [redacted] has been offered a replacementThe customer may contact our frontline technical support once she is ready to move forward with the resolution offeredAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:A manager a my local Costco was made aware of my story and felt so bad that she gave me a refundUnfortunately, there were three other people there the same day having the same kinds of issues as meI hope that Dell can learn from this and make it so that future customers will not go through this unfortunately terrible situation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I reserve the right to withdraw my acceptance if Dell chooses not to do the right thing when the review is complete Regards, [redacted]
Revdex.com:I was asked to cancel my first order after my initial delivery date has been pushed backed on three occasions without a valid reasonI then reordered the hard drive and the delivery date was also pushed back on two occasions without a valid reasonI even hard a customer service rep lie to me on a delivery dateI had to pull up my emails from DELL to peove the delivery date that was promised to meAfter I sent my complaint to Revdex.com, DELL canceled my order again without my consentAgain, no reason for the cancellationBy now you should get my grievances, all I want is my hard drive to get my laptop up and runningI am tired and fed up with the running around and bitting on the bushesFor whatever reasons, your customer service reps that I spoke with aren't transparentGlad to know my a/c's havent been chargedOn the days of my purchase with two different cards, I did see the charges on my a/c [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while I will accept resolution it is not clear to me that a $coupon has same value as what I was owed, $Perhaps the coupon value cannot be taxed? The steps I had to take to reach this resolution are well beyond comprehensionIf I were to consider further action who is the agency that oversees company behavior? Is it the Department of Justice? It is not about the money anymore, it is about the time and incredible incompetence of DellIf this happened to me, a retired engineer, this is happening to many Regards, [redacted]
Our records indicate a request for a chargeback was issued by Mr***’ financial institutionThe chargeback was accepted and our records indicate it was applied to the original form of paymentMr [redacted] will need to contact his financial institution, which is in possession of the returned funds
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceA Dell representative [redacted] has been in contact with the customer an apologized for the problemsPlease note, while DFS reports to credit agencies, the credit report is the sole property of the agency generating the reportCurrently, DFS submits account information to Experian, Equifax, Trans Union and InnovisPlease allow - days for the bureaus to reflect this change on your credit reportIf you should have any questions regarding your credit report in this interim, please contact Experian at ###-###-####, Equifax at ###-###-####, Trans Union at ###-###-#### or at Innovis ###-###-####Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his desired configuration for Precision does not qualify for the promotional priceOur representative also informed him of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount for desired Precision configuration was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has attempted to contact Mr***, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative dispatched a system exchange and our records indicate it has been deliveredWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I did my research regarding my hard drive that stopped worked months after paying close to $to be repaired [redacted] *** offers a 2-year warranty on all their hard drives bought through a distributorThe date listed on my hard drive is 4/23/2016, which means it would qualify for the warrantyHowever, Dell does not recognize that warrantyThey offered me a 10% discount for a product that should be replaced for freeThe computer has already been diagnosed, the new part identified, and if I have to, I will format the new hard driveI refuse to accept this poor excuse of an offerOnly people who had zero knowledge of computers would accept this poor business practice designed to charge the customer twice for the same repair Regards, William Ogburn
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me, although I was charged a $fee for not paying for the TV on time Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of the limited hardware warranty [redacted] As per the terms of the warranty, our representative issued a Depot service, which was completed on February 13, and the unit was delivered to Mr [redacted] on February 17, under FedEx Tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new exchange systemOur records indicate it has been delivered but no response to our follow up contactPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello, I would just like to thank you for your help in the dispute against DellThey have since contacted me and representative Sanjay took care of this matter with urgency and professional courtesy and as of 02/16/we have been credited for the return of $No further action is neededAgain thank for the quick response from Revdex.com Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants to return his computer for credit We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during May, 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our records indicate a service dispatch was processed to repair the computer and, upon follow up, our representative verified the computer has been returned to Mr*** We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] apologized for the problems but explained that confirmation notice was sentThe customer also invoiced on 5/22/so a return is respectfully denied due to being outside the return period of daysThe representative did suggest a resolution for the customer to purchase an external hard drive to store information on so that updates can be completedPlease have the customer contact the representative by email [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The representative has confirmed the gift card has been issued and will follow up to make sure of receiptThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Benjamin C [redacted] Our representative assisted the customer in updating his account and dispatched the AC adaptorOur records indicate the adaptor has been delivered, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative Gerard contacted the customer and the customer stated that he needed to back up his data before proceeding further with troubleshootingThe representative followed up several times by phone and email but with no responseWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe contract between Dell and the carrier does not apply to the situationThe system is covered under the warranty which is why Ms [redacted] has been offered a replacementThe customer may contact our frontline technical support once she is ready to move forward with the resolution offeredAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:A manager a my local Costco was made aware of my story and felt so bad that she gave me a refundUnfortunately, there were three other people there the same day having the same kinds of issues as meI hope that Dell can learn from this and make it so that future customers will not go through this unfortunately terrible situation Regards, [redacted]