Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the
replacement order# *** was delivered to Ms*** on April 15, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our repair depot examined the system and, due to the physical damage and liquid spillage, determined the system could not be repairedThe customer was notified the system would be
returned unrepairedAs a one-time good-will gesture, the customer was credited for the shipping charges and our records indicate it has been applied to the original form of paymentA discount was offered on a system replacement, however; the customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
A Dell representative has remained in contact with the customer to address these issues and is working on processing another system exchange to replace the customer’s computer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed Ms*** of the terms and conditions of sale, which dictate
that Dell will have no liability for loss or recovery of data, programs or loss of use of system(s)Our records show that a replacement unit order# *** was delivered to Ms*** on March 4th, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative has explained that the hardware is working as designed and that Dell is not responsible for adult websites and 3rd party software workDell considers this matter closed
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representatives have made multiple attempts to reach the customer by phone and e-mail To date, the customer has not provided requested information regarding the computer such as the Dell service tag, order or cr so we have been unable to address the customer’s concerns There has been no response by the customer to recent follmessages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate there is still an open depot service and shipping material were sent for the systemIf the customer wishes to ship the system in for diagnosis and repair, she has that abilityDell is supporting the system under the terms and conditions of the warrantyA replacement system is not an option or a term of the warranty but at the discretion of Dell if not about to repairableWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantySincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the
customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and the customer reports it is the
correct driveWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate a system exchange dispatch is being processed and a replacement system was sent to the customer Since the date of the submission, a Dell representative contacted the customer to confirm receipt of the replacement computer We ask that the customer contact our representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concerns and offered technical assistance; however, Ms*** stated that she is out of the country and
will contact the agent upon her returnWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience
The representative *** contacted the customer explaining a full review has been completed on the account. We appreciate the customer’s feedback some of the delay in reviewing his system was due to the customer sending the wrong system to the depot. Once we received the correct system it was determined it had water damage. The customer may work with our out of warranty department if he would like to have the systems brought in for repair. Please contact the Out of Warranty department by calling ###-###-####Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s monitor which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has reached out to the customer by phone and email
offering their technical support for the customer’s tablet. Currently the customer has declined the offer
of help and *** documents they have not heard back from the customer. Since there is a specific
time period in which Dell is allotted to officially respond to the RevDex.com, Dell has no other option than to close our case due to lack of
response by the customer. Please have
the customer contact our representative directly by email at ***@Dell.com if they should
change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and
address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince
the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants calls from Dell to stop We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate a Dell representative has been in contact with the customer and removed their contact telephone numbers from Dell’s database, per their request Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative noted that the calls may be coming from collections due to non-return of the part replaced by Dell however the service dispatches have been closed The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because I was not offered a comparable priced item since I will lose the discounts I had on this orderI have purchased computers, printers, camera and other items for years and I'm a preferred memberThere is evidence I have tried to contact them and if there was none I would accept the fact I had to reorderHaving a customer return over and over should be the main goal to any business and if it means giving a discount or courtesy credit towards a purchase shouldn't be a big deal.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the rebuttal filed with your office by the customer, *** ***. Our records indicate, the customer has chosen to wait on the order. While it is certainly his prerogative, Dell wants the customer to understand, there is no guarantee the order will ship. This is one reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without notice. Obviously, Dell has an interest in the order shipping, too, so we do hope the manufacturer has stock soon. If the order is canceled, either by Dell or Mr***, the customer will have his funds released. The current estimated ship date from the manufacturer is 11/07/2017. Dell representative; *** has been in contact with the customer making certain Mr*** understands, this order delay is something out of Dell’s control. Hence, Dell will not be providing any recompense for this delay; Dell’s final resolution will remain unchanged. Mr*** may continue to wait on the order, or if he prefers, he may cancel the order. The customer has ***’s contact information should he need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matter. In
the interest of customer satisfaction, our representative processed product returnsOur records show that all the necessary credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***OMG I ASK THOSE PEOPLE OR days after purchase to return my money! I have PLENTY OF MORE PHONE RECORDS!I PURCHASED LAPTOPS WITHIN WEEKS AND AFTER THAT STUPID RESPONSE I WILL NEVER EVER FOOL WITH DELL AGAIN!
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the
replacement order# *** was delivered to Ms*** on April 15, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our repair depot examined the system and, due to the physical damage and liquid spillage, determined the system could not be repairedThe customer was notified the system would be
returned unrepairedAs a one-time good-will gesture, the customer was credited for the shipping charges and our records indicate it has been applied to the original form of paymentA discount was offered on a system replacement, however; the customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
A Dell representative has remained in contact with the customer to address these issues and is working on processing another system exchange to replace the customer’s computer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed Ms*** of the terms and conditions of sale, which dictate
that Dell will have no liability for loss or recovery of data, programs or loss of use of system(s)Our records show that a replacement unit order# *** was delivered to Ms*** on March 4th, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative has explained that the hardware is working as designed and that Dell is not responsible for adult websites and 3rd party software workDell considers this matter closed
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
r so we have been unable to address the customer’s concerns There has been no response by the customer to recent follmessages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Since the date of the submission, our representatives have made multiple attempts to reach the customer by phone and e-mail To date, the customer has not provided requested information regarding the computer such as the Dell service tag, order or c
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate there is still an open depot service and shipping material were sent for the systemIf the customer wishes to ship the system in for diagnosis and repair, she has that abilityDell is supporting the system under the terms and conditions of the warrantyA replacement system is not an option or a term of the warranty but at the discretion of Dell if not about to repairableWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantySincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the
customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and the customer reports it is the
correct driveWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate a system exchange dispatch is being processed and a replacement system was sent to the customer Since the date of the submission, a Dell representative contacted the customer to confirm receipt of the replacement computer We ask that the customer contact our representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concerns and offered technical assistance; however, Ms*** stated that she is out of the country and
will contact the agent upon her returnWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience
The representative *** contacted the customer explaining a full review has been completed on the account. We appreciate the customer’s feedback some of the delay in reviewing his system was due to the customer sending the wrong system to the depot. Once we received the correct system it was determined it had water damage. The customer may work with our out of warranty department if he would like to have the systems brought in for repair. Please contact the Out of Warranty department by calling ###-###-####Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s monitor which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has reached out to the customer by phone and email
offering their technical support for the customer’s tablet. Currently the customer has declined the offer
of help and *** documents they have not heard back from the customer. Since there is a specific
time period in which Dell is allotted to officially respond to the RevDex.com, Dell has no other option than to close our case due to lack of
response by the customer. Please have
the customer contact our representative directly by email at ***@Dell.com if they should
change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and
address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince
the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants calls from Dell to stop We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate a Dell representative has been in contact with the customer and removed their contact telephone numbers from Dell’s database, per their request Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative noted that the calls may be coming from collections due to non-return of the part replaced by Dell however the service dispatches have been closed The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because I was not offered a comparable priced item since I will lose the discounts I had on this orderI have purchased computers, printers, camera and other items for years and I'm a preferred memberThere is evidence I have tried to contact them and if there was none I would accept the fact I had to reorderHaving a customer return over and over should be the main goal to any business and if it means giving a discount or courtesy credit towards a purchase shouldn't be a big deal.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the rebuttal filed with your office by the customer, *** ***. Our records indicate, the customer has chosen to wait on the order. While it is certainly his prerogative, Dell wants the customer to understand, there is no guarantee the order will ship. This is one reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without notice. Obviously, Dell has an interest in the order shipping, too, so we do hope the manufacturer has stock soon. If the order is canceled, either by Dell or Mr***, the customer will have his funds released. The current estimated ship date from the manufacturer is 11/07/2017. Dell representative; *** has been in contact with the customer making certain Mr*** understands, this order delay is something out of Dell’s control. Hence, Dell will not be providing any recompense for this delay; Dell’s final resolution will remain unchanged. Mr*** may continue to wait on the order, or if he prefers, he may cancel the order. The customer has ***’s contact information should he need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matter. In
the interest of customer satisfaction, our representative processed product returnsOur records show that all the necessary credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***OMG I ASK THOSE PEOPLE OR days after purchase to return my money! I have PLENTY OF MORE PHONE RECORDS!I PURCHASED LAPTOPS WITHIN WEEKS AND AFTER THAT STUPID RESPONSE I WILL NEVER EVER FOOL WITH DELL AGAIN!