Complaint: ***
I am rejecting this response because:The business took over two months to sincerely respond to a warranty repair that ended up being replaced with a computer of significant value less than the computer originally returned, an error that was within their controlA replacement computer was purchased due to professional deadlines, I am continuing to request a refund for the value of the computer.
Regards,
*** ***
Today’s Date: 11/12/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell The popularity of the product selected by the customer generated a greater amount of orders than anticipated and has caused an unforeseen shortage of components necessary to fulfill orders Since the date of the submission, a Dell representative contacted the customer to discuss her concerns For customer satisfaction reasons, our representative offered to assist the customer in placing an order for an alternative computer however the customer declined The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I thought this was settled but now Dell is requesting that I return my original laptop The problem from day one is that my original laptop was sent for repairs and Dell sold it I have nothing to send them This is harassment/retaliation for my complaint to you Please help
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the order number *** was delivered by Purolator under tracking number *** on July 18, As a onetime gesture of good and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe tech rep that came to our house was polite, professional, and most appreciated
Regards,
*** ***
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the
customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for
the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully denied the customer’s request for a refundService has been performed per the terms and conditions of the Dell limited warranty and the customer reports the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31526234Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The Dell team confirmed that they cannot able to resolve this issue further anymore and the quality of the DELL third party system repair team is not good and the quality cannot be maintained good for the system repair of laptop in comparison with the brand new system.I don't want to still waste my time as they have clearly stated about the quality of the system and also DELL confirmed that my case will no longer escalate any further and their decision was final. Feedback to DELL - I am still finding many complaints on DELL forum about the ghost touch issue in in systemI think this particular model is a lemon better in future dont try to sell something which will spoil your reputationKindly consider my advice as my association with DELL as a customer date backs from 2008. Thanks Revdex.com for taking up my issue and getting it resolved
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction our representative
processed a partial account credit for order# ***Our records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and the customer reports it is the
correct driveWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Our records indicate that credit has posted back to Mr***’s
original form of payment and willreflect on his next billing statementThe representative provided for
his records his credit ***$The customer may reach the representative by emailing at ***@Dell.com.SincerelyAdvanced Resolution GroupIncident***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsOur records show, her Dell system limited hardware warranty expired on November 29, Our
representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Ms*** elected not to accept our offer of assistanceHer request for free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell, in addition to engaging in questionable business practices, has been and continues to be unresponsive to customer complaints. However, as I do not foresee any attempt on their part to mitigate the situation, I do not foresee any benefit to continuing.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The issue took months to be resolved, over call phones to Dell & over emails trying to get this resolved! I personally think Dell is an awful company to work with & will not use my account or purchase anything from Dell again!
Regards,
*** ***
Dell representative, ***, is working with the customer to achieve an amicable resolution for his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, a product replacement is being processedShould the customer have any additional concerns regarding this case,
they can reach out to our representative directly by e-mail at ***
Dear Revdex.com, Our records the representative requested a new gift card be issued with the $with a new expiration dateThe representative will confirm receipt with the customerThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has indicated he will be out of the country for the next daysWe ask that the customer contact the representative once he has returned so that we can address his concernsWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been working with *** ***, who states they are Assistant to Attorney *** ***; Dell’s customer. ***, in the interest of customer satisfaction, has authorized a return of the customer’s Dell Inspiron computer for a full refund to the customer’s original form of payment. The refund was completed in two credits; Order# *** for $and Order# *** for $for a full total amount of $540.17. *** has asked Mr*** to confirm with his employer the funds have been received and the case is considered resolved. Mr*** says he has been waiting for confirmation from the Office Manager. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the refund that was originally promised to me by the business Thank you for your assistance in getting this resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The business took over two months to sincerely respond to a warranty repair that ended up being replaced with a computer of significant value less than the computer originally returned, an error that was within their controlA replacement computer was purchased due to professional deadlines, I am continuing to request a refund for the value of the computer.
Regards,
*** ***
Today’s Date: 11/12/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell The popularity of the product selected by the customer generated a greater amount of orders than anticipated and has caused an unforeseen shortage of components necessary to fulfill orders Since the date of the submission, a Dell representative contacted the customer to discuss her concerns For customer satisfaction reasons, our representative offered to assist the customer in placing an order for an alternative computer however the customer declined The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I thought this was settled but now Dell is requesting that I return my original laptop The problem from day one is that my original laptop was sent for repairs and Dell sold it I have nothing to send them This is harassment/retaliation for my complaint to you Please help
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the order number *** was delivered by Purolator under tracking number *** on July 18, As a onetime gesture of good and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe tech rep that came to our house was polite, professional, and most appreciated
Regards,
*** ***
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherOur records do reflect that the item has been received in and full credit applied back to the customer credit cardPlease have the
customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for
the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale, our representative respectfully denied the customer’s request for a refundService has been performed per the terms and conditions of the Dell limited warranty and the customer reports the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: 31526234Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The Dell team confirmed that they cannot able to resolve this issue further anymore and the quality of the DELL third party system repair team is not good and the quality cannot be maintained good for the system repair of laptop in comparison with the brand new system.I don't want to still waste my time as they have clearly stated about the quality of the system and also DELL confirmed that my case will no longer escalate any further and their decision was final. Feedback to DELL - I am still finding many complaints on DELL forum about the ghost touch issue in in systemI think this particular model is a lemon better in future dont try to sell something which will spoil your reputationKindly consider my advice as my association with DELL as a customer date backs from 2008. Thanks Revdex.com for taking up my issue and getting it resolved
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction our representative
processed a partial account credit for order# ***Our records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and the customer reports it is the
correct driveWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Our records indicate that credit has posted back to Mr***’s
original form of payment and willreflect on his next billing statementThe representative provided for
his records his credit ***$The customer may reach the representative by emailing at ***@Dell.com.SincerelyAdvanced Resolution GroupIncident***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsOur records show, her Dell system limited hardware warranty expired on November 29, Our
representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Ms*** elected not to accept our offer of assistanceHer request for free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell, in addition to engaging in questionable business practices, has been and continues to be unresponsive to customer complaints. However, as I do not foresee any attempt on their part to mitigate the situation, I do not foresee any benefit to continuing.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The issue took months to be resolved, over call phones to Dell & over emails trying to get this resolved! I personally think Dell is an awful company to work with & will not use my account or purchase anything from Dell again!
Regards,
*** ***
Dell representative, ***, is working with the customer to achieve an amicable resolution for his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, a product replacement is being processedShould the customer have any additional concerns regarding this case,
they can reach out to our representative directly by e-mail at ***
Dear Revdex.com, Our records the representative requested a new gift card be issued with the $with a new expiration dateThe representative will confirm receipt with the customerThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customer in regards to his rebuttalThe customer has indicated he will be out of the country for the next daysWe ask that the customer contact the representative once he has returned so that we can address his concernsWe ask that the customer please follow up with the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been working with *** ***, who states they are Assistant to Attorney *** ***; Dell’s customer. ***, in the interest of customer satisfaction, has authorized a return of the customer’s Dell Inspiron computer for a full refund to the customer’s original form of payment. The refund was completed in two credits; Order# *** for $and Order# *** for $for a full total amount of $540.17. *** has asked Mr*** to confirm with his employer the funds have been received and the case is considered resolved. Mr*** says he has been waiting for confirmation from the Office Manager. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the refund that was originally promised to me by the business Thank you for your assistance in getting this resolved
Regards,
*** ***