Complaint: ***
I am rejecting this response because: the retailer will not accept it since Dell has already taken it back and fixed it once. Once Dell assumed responsibility for the item the retailer no longer will stand behind it. Also, Dell told me both verbally and in the email they would return it for a refund. If that was a mistake it is not my responsibility to find a resolution. They need to stand behind their word and forward me the "way bill" and proceed with a refund. What they do internally is not my concern, but they must stand behind what their representative put in writing.
Regards,
*** ***
Dear Revdex.com, Our records indicate that the original system was returned to the customer it was not functioning as expectedThe customer was offered the replacement system as an exception and they were provided the opportunity to review that configuration before it was sentOur records indicate the customer has the original system and the replacement system at this timeOne of the systems will need to be returned in order for continued assistance to be providedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 09/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states they were unable to place an order that bundled Adobe software at a discountAt this time the agent advised the customer the order did not include the Adobe software but offered a 10% discount towards the software should they opt to purchase itThe customer has not responded to the agentWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell product, service, and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records show, the unit was sent to depot for evaluation, where damage was discoveredOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, the customer declined the offer; therefore, the unit was sent back unrepairedCustomer’s request for free repair, or refund was respectfully deniedThe customer is most welcome to take advantage of the fee based service and support by calling ###-###-####We remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:When I placed the first order, it was indeed within the promotion period so qualify for the gift cardIt was dell who canceled my order without my knowledge, and that is the only reason why I have to place a second order a few days laterIn the call, I was clearly informed that all the condition and promotion of the first order will be horneredA "partial" compensation was offered, and again when I was on the phone with Dell, the rep said that $was purely for the inconvenience caused, for the days of time that I had to wait on telephoneI was told it has nothing to do with the gift card I was after. Now Dell acts like I am trying to get something that should not be mineI am not happy to be considered as a greedy customer. I told the rep that I would accept the return providing Dell pay for the cost of unmounting the TV from my wall and also the packaging and shippingHowever this was declined
Regards,
** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concerns and offered technical assistance; however, Ms*** stated that she is out of the country and
will contact the agent upon her returnWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAfter further review, our
representative processed depot serviceOur records show that the unit has been serviced at the depot and delivered to Mr*** on December 9th, Our representative also followto confirm resolutionWe regret any dissatisfaction he have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited depot service of the customer’s computer which has been returned to the customer and they report it is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Their records show a refund but doesn't show where it went toHow can they refund more to the card than it was originally worth? Why wouldn't I bother to spend it if its been refunded? The gift card expired over a month ago with a balance of $My credit card was never negatively impacted but the gift card was never refundedIf it was refunded than I want to know the card number so I can use itBecause the promotional gift card number I had originally received expired with a zero balanceZeroThey should have given me a replacement card since they obviously can't refund a gift card.Dell would rather lose a customer forever than refund meI am still in contact with the original agent who was handling my caseHe's still promising me a refund however Advanced Resolutions refuses to do their jobHere is a copy of the email I received yesterdayI can forward this to anyone interestedI've been getting this same runaround for monthsI bring my case to the Revdex.com and Advanced Resolutions would rather argue with me than make it rightThey're treating me like a scam artist over an $gift card that is really costing them a saleI returned an item, never got refunded so I can't buy another item that hopefully isn't falsely advertisedStill to this day the item I bought is listed as having capabilities it simply does notThey lost a sale and would rather lose all future business from me than make a saleI want what's right, if I had already gotten a refund I would have spent itI'm not going away until they honor their own policies. *** *** ***Mar (day ago)tome Hello ***,Thank you for your response.This is with reference to your Service Request Number ***.I would like to apologize for the delayed response on this issue, we are facing some huge volumes due to which there is a delay.I have documented the request and have escalated the issue to our gift card team, please allow me some more time so that I can get this resolved for you, regret for the inconvenience caused to you due to the delay in processing this request.If there is anything else that we may help you with the please contact us at ###-###-#### and we would be glad to assist you.Your satisfaction is very important to us. Thank you for choosing Dell.Thanks & Regards,*** *** ***Case Specialist.North America Consumer Care - Making it easier to do business at Dell
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince
the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants calls from Dell to stop We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate a Dell representative has been in contact with the customer and removed their contact telephone numbers from Dell’s database, per their request Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative noted that the calls may be coming from collections due to non-return of the part replaced by Dell however the service dispatches have been closed The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the gift card reissued and shipped to the customer which they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has reached out to the customer by phone and email
offering their technical support for the customer’s tablet. Currently the customer has declined the offer
of help and *** documents they have not heard back from the customer. Since there is a specific
time period in which Dell is allotted to officially respond to the RevDex.com, Dell has no other option than to close our case due to lack of
response by the customer. Please have
the customer contact our representative directly by email at ***@Dell.com if they should
change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and
address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Although I strongly disagree that a part that failed after months should not be covered under warranty, I have no other recourse other than to not purchase things from a company that feels this reflects on their quality of product and close this complaint
Regards,
*** And ***
Complaint: ***
I am rejecting this response because: I have received unsatisfactory serverI was in constant communication with them for the past months with very minimal response and commitments that were never done.Attached was a screenshot of my correspondence with their liaison officer ***Also, *** from their *** support promised a call back that never transpiredIt was even rude of *** to message after knowing that the issue has been fixed yet, when I was following it up with him, there were no replies (2nd attachment)I also received an email from someone for their company ask for a system exchange but when I replied and follow his instructions, it seems that they don't have any idea what I was talking about (3rd attachment).It caused me a lot of grief and inconvenience chasing them up.To actually see the duration of the issue here are some of the posts I've created just to get their attention (please note the time of posts and replies):***
***And, here is the original thread: ***These was all created last January (because of frustration) and I had the issue since December 2014.This is not an acceptable service for their company.I ask your humble office to assist me in getting just compensation for all of the things that happened and the kind of service that they have given.Thank you
Regards,
*** ***
Today’s Date: 01/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order delay issues with games orderedAt this time the agent has processed the customer refund to the original form of paymentDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer regarding his concerns. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer. Please observe the following link for a better understanding of Dell’s TraProgram: *** The website does indicate “Earn Dell gift cards by trading in your electronics.” The Terms and Conditions are there as well. Additionally, just for future reference, customers are allowed to consolidate their valid Dell Gift Cards (certain conditions apply) to make a purchase with Dell. Our representative, *** asked the customer about his Gift Cards, in order to see if she could assist him, but Mr*** has already redeemed them on other purchases. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have attempted to follow up with the customer in with no responseThe customer’s order in question was shipped ground when the customer contacted Dell we were unable to upgrade the shipping since it had already been picked up from the carrierWe have noted the customers’ feedback and do acknowledge his dissatisfactionDell does not provide compensation for down time, time spent resolving an issue, lost businessShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative remained in contact with the customer during the beginning of this processThe representative on 2/7/confirmed the onsite tech replaced the parts and the system is working as designedThe representative maybe reached by emailing ***Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Today’s Date: 11/03/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer refund has been processed and will appear on their next billing cycle. We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: 33206862Dell Inc
Complaint: ***
I am rejecting this response because: the retailer will not accept it since Dell has already taken it back and fixed it once. Once Dell assumed responsibility for the item the retailer no longer will stand behind it. Also, Dell told me both verbally and in the email they would return it for a refund. If that was a mistake it is not my responsibility to find a resolution. They need to stand behind their word and forward me the "way bill" and proceed with a refund. What they do internally is not my concern, but they must stand behind what their representative put in writing.
Regards,
*** ***
Dear Revdex.com, Our records indicate that the original system was returned to the customer it was not functioning as expectedThe customer was offered the replacement system as an exception and they were provided the opportunity to review that configuration before it was sentOur records indicate the customer has the original system and the replacement system at this timeOne of the systems will need to be returned in order for continued assistance to be providedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 09/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states they were unable to place an order that bundled Adobe software at a discountAt this time the agent advised the customer the order did not include the Adobe software but offered a 10% discount towards the software should they opt to purchase itThe customer has not responded to the agentWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell product, service, and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records show, the unit was sent to depot for evaluation, where damage was discoveredOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/Warranty, which does not cover accidental damageFurthermore, our representative offered fee-based repair at a discounted rate; however, the customer declined the offer; therefore, the unit was sent back unrepairedCustomer’s request for free repair, or refund was respectfully deniedThe customer is most welcome to take advantage of the fee based service and support by calling ###-###-####We remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:When I placed the first order, it was indeed within the promotion period so qualify for the gift cardIt was dell who canceled my order without my knowledge, and that is the only reason why I have to place a second order a few days laterIn the call, I was clearly informed that all the condition and promotion of the first order will be horneredA "partial" compensation was offered, and again when I was on the phone with Dell, the rep said that $was purely for the inconvenience caused, for the days of time that I had to wait on telephoneI was told it has nothing to do with the gift card I was after. Now Dell acts like I am trying to get something that should not be mineI am not happy to be considered as a greedy customer. I told the rep that I would accept the return providing Dell pay for the cost of unmounting the TV from my wall and also the packaging and shippingHowever this was declined
Regards,
** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concerns and offered technical assistance; however, Ms*** stated that she is out of the country and
will contact the agent upon her returnWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAfter further review, our
representative processed depot serviceOur records show that the unit has been serviced at the depot and delivered to Mr*** on December 9th, Our representative also followto confirm resolutionWe regret any dissatisfaction he have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has expedited depot service of the customer’s computer which has been returned to the customer and they report it is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Their records show a refund but doesn't show where it went toHow can they refund more to the card than it was originally worth? Why wouldn't I bother to spend it if its been refunded? The gift card expired over a month ago with a balance of $My credit card was never negatively impacted but the gift card was never refundedIf it was refunded than I want to know the card number so I can use itBecause the promotional gift card number I had originally received expired with a zero balanceZeroThey should have given me a replacement card since they obviously can't refund a gift card.Dell would rather lose a customer forever than refund meI am still in contact with the original agent who was handling my caseHe's still promising me a refund however Advanced Resolutions refuses to do their jobHere is a copy of the email I received yesterdayI can forward this to anyone interestedI've been getting this same runaround for monthsI bring my case to the Revdex.com and Advanced Resolutions would rather argue with me than make it rightThey're treating me like a scam artist over an $gift card that is really costing them a saleI returned an item, never got refunded so I can't buy another item that hopefully isn't falsely advertisedStill to this day the item I bought is listed as having capabilities it simply does notThey lost a sale and would rather lose all future business from me than make a saleI want what's right, if I had already gotten a refund I would have spent itI'm not going away until they honor their own policies. *** *** ***Mar (day ago)tome Hello ***,Thank you for your response.This is with reference to your Service Request Number ***.I would like to apologize for the delayed response on this issue, we are facing some huge volumes due to which there is a delay.I have documented the request and have escalated the issue to our gift card team, please allow me some more time so that I can get this resolved for you, regret for the inconvenience caused to you due to the delay in processing this request.If there is anything else that we may help you with the please contact us at ###-###-#### and we would be glad to assist you.Your satisfaction is very important to us. Thank you for choosing Dell.Thanks & Regards,*** *** ***Case Specialist.North America Consumer Care - Making it easier to do business at Dell
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince
the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants calls from Dell to stop We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Dell records indicate a Dell representative has been in contact with the customer and removed their contact telephone numbers from Dell’s database, per their request Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative noted that the calls may be coming from collections due to non-return of the part replaced by Dell however the service dispatches have been closed The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the gift card reissued and shipped to the customer which they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has reached out to the customer by phone and email
offering their technical support for the customer’s tablet. Currently the customer has declined the offer
of help and *** documents they have not heard back from the customer. Since there is a specific
time period in which Dell is allotted to officially respond to the RevDex.com, Dell has no other option than to close our case due to lack of
response by the customer. Please have
the customer contact our representative directly by email at ***@Dell.com if they should
change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and
address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Although I strongly disagree that a part that failed after months should not be covered under warranty, I have no other recourse other than to not purchase things from a company that feels this reflects on their quality of product and close this complaint
Regards,
*** And ***
Complaint: ***
I am rejecting this response because: I have received unsatisfactory serverI was in constant communication with them for the past months with very minimal response and commitments that were never done.Attached was a screenshot of my correspondence with their liaison officer ***Also, *** from their *** support promised a call back that never transpiredIt was even rude of *** to message after knowing that the issue has been fixed yet, when I was following it up with him, there were no replies (2nd attachment)I also received an email from someone for their company ask for a system exchange but when I replied and follow his instructions, it seems that they don't have any idea what I was talking about (3rd attachment).It caused me a lot of grief and inconvenience chasing them up.To actually see the duration of the issue here are some of the posts I've created just to get their attention (please note the time of posts and replies):***
***And, here is the original thread: ***These was all created last January (because of frustration) and I had the issue since December 2014.This is not an acceptable service for their company.I ask your humble office to assist me in getting just compensation for all of the things that happened and the kind of service that they have given.Thank you
Regards,
*** ***
Today’s Date: 01/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order delay issues with games orderedAt this time the agent has processed the customer refund to the original form of paymentDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer regarding his concerns. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer. Please observe the following link for a better understanding of Dell’s TraProgram: *** The website does indicate “Earn Dell gift cards by trading in your electronics.” The Terms and Conditions are there as well. Additionally, just for future reference, customers are allowed to consolidate their valid Dell Gift Cards (certain conditions apply) to make a purchase with Dell. Our representative, *** asked the customer about his Gift Cards, in order to see if she could assist him, but Mr*** has already redeemed them on other purchases. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have attempted to follow up with the customer in with no responseThe customer’s order in question was shipped ground when the customer contacted Dell we were unable to upgrade the shipping since it had already been picked up from the carrierWe have noted the customers’ feedback and do acknowledge his dissatisfactionDell does not provide compensation for down time, time spent resolving an issue, lost businessShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative remained in contact with the customer during the beginning of this processThe representative on 2/7/confirmed the onsite tech replaced the parts and the system is working as designedThe representative maybe reached by emailing ***Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Today’s Date: 11/03/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer refund has been processed and will appear on their next billing cycle. We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: 33206862Dell Inc