Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unit or a refundWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return Policy ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note, the customer declined our offer of assistanceFurthermore, the original system purchase is beyond the return periodTheir request for a new replacement or refund was respectfully deniedWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our
representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on August 10, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: A full settlement has not been completed as I am still waiting on reimbursement of the Overdraft and Interest charges
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has stated he is not available to troubleshootPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesA refund outside the day return period has been respectfully deniedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a promotionally priced item is included at no additional charge with a computer order, an amount is deducted from the computer order and assigned to the promotional item, in this case, gaming headphones The headphone order was fulfilled by a third party vendor and the computer order was sent to manufacturing Due to unforeseen delays in building the computer, the customer opted to cancel the computer order after the headphones shipped, thus the customer was only charged $for the headphones and the computer order for $was never invoiced Since the date of the submission, a Dell representative set up a Return Authorization for a full refund once the headphones are returned to Dell To date, the headphones have not been shipped back to Dell and the customer has not responded to our representative’s follcontact attempts If the customer would like a refund, he would need to return the headphones within the next ten days before the Return Authorization expires We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer and customer stated decided to upgrade to Windows He found he did not like the new operating system and wanted to restore back to the original configurationAs a goodwill gesture replacement disc were provide with the understanding any product key codes would not be replaced this information would have been provided at the time of purchaseThe customer may check on the back of the system or in his original paperworkPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite
service was completed on July 6th, Our representative also followed up with Mr*** to confirm resolutionHis request for a new replacement system or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware WarrantyOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not yet received the refund check but the representative *** confirmed it has been sent. Additionally, I checked online and it appears it has been sent as well
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative has requested Dell centric information, such as, Service Tag#, or Express Service CodePlease have him contact our representative directly via e-mail at ***@Dell.com with requested information to avoid further delays in this matter
Complaint: ***
I am rejecting this response because: If Dell advised me that Dell software support was required to complete the installation of Windows (no product key included with disk), why did Dell send a second disk when I called Dell and spoke with customer support and Tech support about not receiving a product key with the first disk?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my replacement gift card and consider this issue to be resolved
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and offered an express service to the depot due to the unresolved issuesThe representative explained that the warranty that was purchased is depot so the express
service which was offered is the only optionThe representative further explained that he would maintain ownership and follow up but the customer declined the serviceWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer reconsider, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order/account verification team to resolve the issues related
to warranty entitlementThe representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative also offered a replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification department to resolve this matter
Please note that Mr*** purchased the unit from 3rd party retailer; therefore, transfer of ownership was requiredOur records show that his credentials have been updated under the customer# ***, as well as, the service tag# ***Our representative also confirmed warranty entitlementSince the unit was not purchased directly from Dell, his request for an invoice from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***_***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that her full refund has been posted. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I spoke with a representative from my credit card company last week and was told that there was NO refund from Dell that was either processed or had been processed to my accountI was also told that as of that date, they had not received a response from Dell
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell remains in contact with Ms***In order for Ms*** to cancel her subscription she will need to log into her Digital LockerWe have included the link for Ms*** convenience***The representative *** will follow up with Ms*** to confirm she was able to log in and cancel successfullySincerely Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:It would be more trouble than it was worth to dissassemble and repack a $keyboard I waited weeks for I let them and The Revdex.com know my decision ahead in writingThey then offered me a coupon for Dell products in the amount of $Have yet to receive it This offer was via email sent 6/9/I will let you know if and when I receive the coupon Ridiculous 'resolution.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unit or a refundWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return Policy ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note, the customer declined our offer of assistanceFurthermore, the original system purchase is beyond the return periodTheir request for a new replacement or refund was respectfully deniedWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our
representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on August 10, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: A full settlement has not been completed as I am still waiting on reimbursement of the Overdraft and Interest charges
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has stated he is not available to troubleshootPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesA refund outside the day return period has been respectfully deniedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a promotionally priced item is included at no additional charge with a computer order, an amount is deducted from the computer order and assigned to the promotional item, in this case, gaming headphones The headphone order was fulfilled by a third party vendor and the computer order was sent to manufacturing Due to unforeseen delays in building the computer, the customer opted to cancel the computer order after the headphones shipped, thus the customer was only charged $for the headphones and the computer order for $was never invoiced Since the date of the submission, a Dell representative set up a Return Authorization for a full refund once the headphones are returned to Dell To date, the headphones have not been shipped back to Dell and the customer has not responded to our representative’s follcontact attempts If the customer would like a refund, he would need to return the headphones within the next ten days before the Return Authorization expires We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer and customer stated decided to upgrade to Windows He found he did not like the new operating system and wanted to restore back to the original configurationAs a goodwill gesture replacement disc were provide with the understanding any product key codes would not be replaced this information would have been provided at the time of purchaseThe customer may check on the back of the system or in his original paperworkPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite
service was completed on July 6th, Our representative also followed up with Mr*** to confirm resolutionHis request for a new replacement system or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware WarrantyOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have not yet received the refund check but the representative *** confirmed it has been sent. Additionally, I checked online and it appears it has been sent as well
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative has requested Dell centric information, such as, Service Tag#, or Express Service CodePlease have him contact our representative directly via e-mail at ***@Dell.com with requested information to avoid further delays in this matter
Complaint: ***
I am rejecting this response because: If Dell advised me that Dell software support was required to complete the installation of Windows (no product key included with disk), why did Dell send a second disk when I called Dell and spoke with customer support and Tech support about not receiving a product key with the first disk?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my replacement gift card and consider this issue to be resolved
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and offered an express service to the depot due to the unresolved issuesThe representative explained that the warranty that was purchased is depot so the express
service which was offered is the only optionThe representative further explained that he would maintain ownership and follow up but the customer declined the serviceWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer reconsider, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order/account verification team to resolve the issues related
to warranty entitlementThe representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative also offered a replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification department to resolve this matter
Please note that Mr*** purchased the unit from 3rd party retailer; therefore, transfer of ownership was requiredOur records show that his credentials have been updated under the customer# ***, as well as, the service tag# ***Our representative also confirmed warranty entitlementSince the unit was not purchased directly from Dell, his request for an invoice from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***_***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that her full refund has been posted. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I spoke with a representative from my credit card company last week and was told that there was NO refund from Dell that was either processed or had been processed to my accountI was also told that as of that date, they had not received a response from Dell
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell remains in contact with Ms***In order for Ms*** to cancel her subscription she will need to log into her Digital LockerWe have included the link for Ms*** convenience***The representative *** will follow up with Ms*** to confirm she was able to log in and cancel successfullySincerely Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:It would be more trouble than it was worth to dissassemble and repack a $keyboard I waited weeks for I let them and The Revdex.com know my decision ahead in writingThey then offered me a coupon for Dell products in the amount of $Have yet to receive it This offer was via email sent 6/9/I will let you know if and when I receive the coupon Ridiculous 'resolution.
Regards,
*** ***