Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience
The representative *** contacted the customer explaining a full review has been completed on the account. We appreciate the customer’s feedback some of the delay in reviewing his system was due to the customer sending the wrong system to the depot. Once we received the correct system it was determined it had water damage. The customer may work with our out of warranty department if he would like to have the systems brought in for repair. Please contact the Out of Warranty department by calling ###-###-####Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear RevDex.com, Dell representative, *** worked with Mr*** *** to resolve his issues as reported in his complaintOur representative was able to connect Mr*** with Dell Technical Support whom in turn will assist in resolving the issuesFurther, our reporesentative closed the case as complete since the customer is working directly with Technical SupportOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:Dell did not address the issue at handThe replacement arrived damaged and not in "new" condition like I had paid forThe box was severely damaged, which caused damage to the collectible game bookIf I had only wanted a working disc, then I would have bought it used*** was dismissive and did not understand that it is the responsibility of Dell to provide the product that they described on their website.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified system configuration on order# *** and confirmed that he received
what was orderedOur representative also sent the packing slip by e-mail and followwith Mr*** to confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order/account verification team to resolve the issues related
to warranty entitlementThe representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative also offered a replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I feel this is a lost cause, I feel I have been treated badly in this matter. I hope some day they will bring back their call center to the USA
Regards,
*** ***
Revdex.com Complaint ID:
***
*
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued a system exchange to replace the customer’s computer which has been delivered. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that her full refund has been posted. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Monday, June 08, Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and was advised the issue was resolved through the retailer where the system was originally purchasedWe regret any dissatisfaction which may
have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because my issue has only been partially resolvedDell still owes me $for a full refund, and I have yet to hear from *** *** at Dell about this $refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because Dell Inc will not honor the original price as advertised on dell.comThis website is the official domain therefore their prices are also official and reliableI reject this offer from Dell Inc, and vow to never do business with Dell Inc every again so help me God! I will tell all my friends, family, colleagues and fellow U.SVeterans how Dell Inc is a dirty and customer unfriendly business not willing to honor their set prices on products they sellI will be forwarding this complaint to *** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund that should show in the customer’s next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because:There are issues here - one of the issues is in the realm of electronics and the other issue is in the realm of service. You say that batteries are considered consumables and deteriorate over timeThe time I am talking about is monthsAny battery that I receive should have at least a month lifespanI ran the battery through Dell's own Diagnostics Tool and it said it was at the end of lifespanIs months really the standard for Dell batteries?Furthermore, you did not comment on the conversation I had with the representative from Dell's Advanced Support TeamI would to reiterate that the representative said if I had reported the battery issue within months, then Dell could do something about itI then informed the representative that it is indeed still within monthsThe representative then lied to me and said that he did not say months, but instead said monthsPlease listen to the recording of our conversationDo you have any response to this conversation we had? I await your response
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has supplied the customer with a replacement gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: If Dell advised me that Dell software support was required to complete the installation of Windows (no product key included with disk), why did Dell send a second disk when I called Dell and spoke with customer support and Tech support about not receiving a product key with the first disk?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I spoke with a representative from my credit card company last week and was told that there was NO refund from Dell that was either processed or had been processed to my accountI was also told that as of that date, they had not received a response from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a promotionally priced item is included at no additional charge with a computer order, an amount is deducted from the computer order and assigned to the promotional item, in this case, gaming headphones The headphone order was fulfilled by a third party vendor and the computer order was sent to manufacturing Due to unforeseen delays in building the computer, the customer opted to cancel the computer order after the headphones shipped, thus the customer was only charged $for the headphones and the computer order for $was never invoiced Since the date of the submission, a Dell representative set up a Return Authorization for a full refund once the headphones are returned to Dell To date, the headphones have not been shipped back to Dell and the customer has not responded to our representative’s follcontact attempts If the customer would like a refund, he would need to return the headphones within the next ten days before the Return Authorization expires We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification department to resolve this matter
Please note that Mr*** purchased the unit from 3rd party retailer; therefore, transfer of ownership was requiredOur records show that his credentials have been updated under the customer# ***, as well as, the service tag# ***Our representative also confirmed warranty entitlementSince the unit was not purchased directly from Dell, his request for an invoice from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***_***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided regarding this experience
The representative *** contacted the customer explaining a full review has been completed on the account. We appreciate the customer’s feedback some of the delay in reviewing his system was due to the customer sending the wrong system to the depot. Once we received the correct system it was determined it had water damage. The customer may work with our out of warranty department if he would like to have the systems brought in for repair. Please contact the Out of Warranty department by calling ###-###-####Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear RevDex.com, Dell representative, *** worked with Mr*** *** to resolve his issues as reported in his complaintOur representative was able to connect Mr*** with Dell Technical Support whom in turn will assist in resolving the issuesFurther, our reporesentative closed the case as complete since the customer is working directly with Technical SupportOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:Dell did not address the issue at handThe replacement arrived damaged and not in "new" condition like I had paid forThe box was severely damaged, which caused damage to the collectible game bookIf I had only wanted a working disc, then I would have bought it used*** was dismissive and did not understand that it is the responsibility of Dell to provide the product that they described on their website.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified system configuration on order# *** and confirmed that he received
what was orderedOur representative also sent the packing slip by e-mail and followwith Mr*** to confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our order/account verification team to resolve the issues related
to warranty entitlementThe representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative also offered a replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I feel this is a lost cause, I feel I have been treated badly in this matter. I hope some day they will bring back their call center to the USA
Regards,
*** ***
Revdex.com Complaint ID:
***
*
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued a system exchange to replace the customer’s computer which has been delivered. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***@Dell.com
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that her full refund has been posted. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Monday, June 08, Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and was advised the issue was resolved through the retailer where the system was originally purchasedWe regret any dissatisfaction which may
have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because my issue has only been partially resolvedDell still owes me $for a full refund, and I have yet to hear from *** *** at Dell about this $refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because Dell Inc will not honor the original price as advertised on dell.comThis website is the official domain therefore their prices are also official and reliableI reject this offer from Dell Inc, and vow to never do business with Dell Inc every again so help me God! I will tell all my friends, family, colleagues and fellow U.SVeterans how Dell Inc is a dirty and customer unfriendly business not willing to honor their set prices on products they sellI will be forwarding this complaint to *** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund that should show in the customer’s next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because:There are issues here - one of the issues is in the realm of electronics and the other issue is in the realm of service. You say that batteries are considered consumables and deteriorate over timeThe time I am talking about is monthsAny battery that I receive should have at least a month lifespanI ran the battery through Dell's own Diagnostics Tool and it said it was at the end of lifespanIs months really the standard for Dell batteries?Furthermore, you did not comment on the conversation I had with the representative from Dell's Advanced Support TeamI would to reiterate that the representative said if I had reported the battery issue within months, then Dell could do something about itI then informed the representative that it is indeed still within monthsThe representative then lied to me and said that he did not say months, but instead said monthsPlease listen to the recording of our conversationDo you have any response to this conversation we had? I await your response
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has supplied the customer with a replacement gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: If Dell advised me that Dell software support was required to complete the installation of Windows (no product key included with disk), why did Dell send a second disk when I called Dell and spoke with customer support and Tech support about not receiving a product key with the first disk?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I spoke with a representative from my credit card company last week and was told that there was NO refund from Dell that was either processed or had been processed to my accountI was also told that as of that date, they had not received a response from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided When a promotionally priced item is included at no additional charge with a computer order, an amount is deducted from the computer order and assigned to the promotional item, in this case, gaming headphones The headphone order was fulfilled by a third party vendor and the computer order was sent to manufacturing Due to unforeseen delays in building the computer, the customer opted to cancel the computer order after the headphones shipped, thus the customer was only charged $for the headphones and the computer order for $was never invoiced Since the date of the submission, a Dell representative set up a Return Authorization for a full refund once the headphones are returned to Dell To date, the headphones have not been shipped back to Dell and the customer has not responded to our representative’s follcontact attempts If the customer would like a refund, he would need to return the headphones within the next ten days before the Return Authorization expires We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification department to resolve this matter
Please note that Mr*** purchased the unit from 3rd party retailer; therefore, transfer of ownership was requiredOur records show that his credentials have been updated under the customer# ***, as well as, the service tag# ***Our representative also confirmed warranty entitlementSince the unit was not purchased directly from Dell, his request for an invoice from Dell was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***_***_***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc