Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite
service was completed on July 6th, Our representative also followed up with Mr*** to confirm resolutionHis request for a new replacement system or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware WarrantyOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 06/08/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has informed the customer that there are no matching system exchanges available at this timeAs a result the customer was credited back fullyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations to stop receiving marketing materials from Dell addressed to a previous recipient We regret that the customer was
unable to stop unwanted mailings from Dell through processes and appreciate them taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed The customer may contact our representative at *** for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***[email protected], in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and offered an express service to the depot due to the unresolved issuesThe representative explained that the warranty that was purchased is depot so the express
service which was offered is the only optionThe representative further explained that he would maintain ownership and follow up but the customer declined the serviceWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer reconsider, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Complaint: ***
I am rejecting this response because: I fullfilled Dells request and contacted sonySony stated, in writing that the code provided by dell was not validDell should provide me with an exchange for a valid product key per sony's statement or the funds necessary, $,for another vendor to provide me with my purchase I made from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and his refund request We regret any miscommunication which may have occurred and appreciate the feedback Dell has a thirty (30) day Return Period and, as the computer order invoiced during May, 2015, a refund would not be an option The customer ordered the computer on-line via the Dell Outlet which offers refurbished computers at a discount, and refurbished, “scratch and dent” computers at a greater discount Dell did not send a “wrong” computer and if the customer was unhappy with the purchase, it would have been necessary to return the computer within days of invoice, as outlined in the Terms of Sale available on Dell’s web site at the time the customer ordered the computer Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding her concernsOur representative worked with our account verification team to resolve this matterOur representative confirmed that the credit has been provided by her Bank via chargeback; therefore, her request for a refund from Dell Incwas respectfully deniedOur representative also followwith *** *** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was treated poorly and asked for a different Representative, issue has persisted with no resolutionI am tired of jumping through hoops for dell and complying with their demandsI AM THE CUSTOMER AND I PURCHASED AN EXTENDED WARRANTYI was lied to by the Rep and none of the things promised were performed the way they were communicatedThis has gone on for months and years and still no resolution. They have misrepresented what they communicated and I want a refund or a new replacement
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Paul ** J***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been provided with a replacement system, which was received this week. Should the customer have any additional concerns they can reach out to Dell support for assistance: *** Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the
computer was purchased from a third party during so a return to Dell for a refund would not be an optionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail to assist with the issues however, to date, there has been no response to the representatives’ contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because there are only giving half of the storyI initially accepted an on-site appointment until I learned I would have to sit around at home all day waiting for a technician and then I declinedThat was communicated to them and they are unfortunately leaving that out I have already lost 10+ hours of work time for this issue.I also told them that I expect a refund because they sold me defective equipmentA computer that stops working in weeks with use has little hope of lasting several yearsAgain, I requested a refund since they did not send me what I purchasedI purchased a desktop computer that should last several yearsNot weeks.Their proposed solutions of reinstalling the OS, replacing a "part" and whatever else comes next is not a solutionIf adding band-aids and randomly trying fixes was a solution, I would have built the computer myself.Since they are unwilling to do the right thing by issuing a refund for defective equipment, I am willing to consider an exchange with a totally new computer That is a fair option for both of us and I am more than happy to send this piece of junk back to them or put it on the curbThey did not deliver what I purchased.Regards,
*** ***
Hello, Regarding Complaint #***I'm rejecting becauseDell offered me some discount but still I have to pay for repair almost same price I bought the computerI already fixed software problem by getting help online from a strangerOn our phone conversation Dell mention that it's impossible to fixed this kind of problem without changing the mother board that make fixing expensive but I able to fix it. Keyboard still have problem and it's not the first timeFirst one happen in first months and we was barely using itWe sended to Dell they fixed and send it back but in same week it wasn't working againWe send it to Dell one more time and they fixed it again and in couple months we have the same problem but this time warranty was finishedIt's so obvious this computer born defected. I don't think that Dell really want to help because they offered me a discount price at Friday(which is too high) and give me a dead end time until Monday. Dell need to change this keyboard for no charge and this computer falling apartThis is weakest computer I ever buy from DellI bought it one of the president day deal and it was much cheaper than original price and I'm thinking they make this one cheaper quality because made with special deal for president day. Best Regards
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer and customer stated decided to upgrade to Windows He found he did not like the new operating system and wanted to restore back to the original configurationAs a goodwill gesture replacement disc were provide with the understanding any product key codes would not be replaced this information would have been provided at the time of purchaseThe customer may check on the back of the system or in his original paperworkPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that since the $credit he received was already processed, per the customer’s consent, no other compensation would be available. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that he received the $gift card and considers this matter
resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the warranty extended and the technical issued resolvedWe
regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a gesture of goodwill and in the interest of customer satisfaction, warranty has been extended until July 20, Mr*** stated that he’s traveling and will contact our support for technical assistance at a later dateShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms***, and respectfully denied her request for a system exchange*** offered her service per the terms and conditions of
the Dell Limited Warranty, however; Ms*** declined ***’s offer for technical assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, respectfully denied Ms***’s request for a return, however; as a one-time goodwill gesture, he offered her onsite service, which
she acceptedOur records indicate the service is complete and Ms*** has not responded to subsequent contact attempts*** remains available and may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite
service was completed on July 6th, Our representative also followed up with Mr*** to confirm resolutionHis request for a new replacement system or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware WarrantyOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 06/08/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has informed the customer that there are no matching system exchanges available at this timeAs a result the customer was credited back fullyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations to stop receiving marketing materials from Dell addressed to a previous recipient We regret that the customer was
unable to stop unwanted mailings from Dell through processes and appreciate them taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed The customer may contact our representative at *** for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the
correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***[email protected], in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and offered an express service to the depot due to the unresolved issuesThe representative explained that the warranty that was purchased is depot so the express
service which was offered is the only optionThe representative further explained that he would maintain ownership and follow up but the customer declined the serviceWe remain available to assist the customer under the terms of Dell’s Limited Hardware WarrantyShould the customer reconsider, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: *** Dell
Complaint: ***
I am rejecting this response because: I fullfilled Dells request and contacted sonySony stated, in writing that the code provided by dell was not validDell should provide me with an exchange for a valid product key per sony's statement or the funds necessary, $,for another vendor to provide me with my purchase I made from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and his refund request We regret any miscommunication which may have occurred and appreciate the feedback Dell has a thirty (30) day Return Period and, as the computer order invoiced during May, 2015, a refund would not be an option The customer ordered the computer on-line via the Dell Outlet which offers refurbished computers at a discount, and refurbished, “scratch and dent” computers at a greater discount Dell did not send a “wrong” computer and if the customer was unhappy with the purchase, it would have been necessary to return the computer within days of invoice, as outlined in the Terms of Sale available on Dell’s web site at the time the customer ordered the computer Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding her concernsOur representative worked with our account verification team to resolve this matterOur representative confirmed that the credit has been provided by her Bank via chargeback; therefore, her request for a refund from Dell Incwas respectfully deniedOur representative also followwith *** *** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was treated poorly and asked for a different Representative, issue has persisted with no resolutionI am tired of jumping through hoops for dell and complying with their demandsI AM THE CUSTOMER AND I PURCHASED AN EXTENDED WARRANTYI was lied to by the Rep and none of the things promised were performed the way they were communicatedThis has gone on for months and years and still no resolution. They have misrepresented what they communicated and I want a refund or a new replacement
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Paul ** J***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been provided with a replacement system, which was received this week. Should the customer have any additional concerns they can reach out to Dell support for assistance: *** Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the
computer was purchased from a third party during so a return to Dell for a refund would not be an optionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail to assist with the issues however, to date, there has been no response to the representatives’ contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because there are only giving half of the storyI initially accepted an on-site appointment until I learned I would have to sit around at home all day waiting for a technician and then I declinedThat was communicated to them and they are unfortunately leaving that out I have already lost 10+ hours of work time for this issue.I also told them that I expect a refund because they sold me defective equipmentA computer that stops working in weeks with use has little hope of lasting several yearsAgain, I requested a refund since they did not send me what I purchasedI purchased a desktop computer that should last several yearsNot weeks.Their proposed solutions of reinstalling the OS, replacing a "part" and whatever else comes next is not a solutionIf adding band-aids and randomly trying fixes was a solution, I would have built the computer myself.Since they are unwilling to do the right thing by issuing a refund for defective equipment, I am willing to consider an exchange with a totally new computer That is a fair option for both of us and I am more than happy to send this piece of junk back to them or put it on the curbThey did not deliver what I purchased.Regards,
*** ***
Hello, Regarding Complaint #***I'm rejecting becauseDell offered me some discount but still I have to pay for repair almost same price I bought the computerI already fixed software problem by getting help online from a strangerOn our phone conversation Dell mention that it's impossible to fixed this kind of problem without changing the mother board that make fixing expensive but I able to fix it. Keyboard still have problem and it's not the first timeFirst one happen in first months and we was barely using itWe sended to Dell they fixed and send it back but in same week it wasn't working againWe send it to Dell one more time and they fixed it again and in couple months we have the same problem but this time warranty was finishedIt's so obvious this computer born defected. I don't think that Dell really want to help because they offered me a discount price at Friday(which is too high) and give me a dead end time until Monday. Dell need to change this keyboard for no charge and this computer falling apartThis is weakest computer I ever buy from DellI bought it one of the president day deal and it was much cheaper than original price and I'm thinking they make this one cheaper quality because made with special deal for president day. Best Regards
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer and customer stated decided to upgrade to Windows He found he did not like the new operating system and wanted to restore back to the original configurationAs a goodwill gesture replacement disc were provide with the understanding any product key codes would not be replaced this information would have been provided at the time of purchaseThe customer may check on the back of the system or in his original paperworkPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that since the $credit he received was already processed, per the customer’s consent, no other compensation would be available. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that he received the $gift card and considers this matter
resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the warranty extended and the technical issued resolvedWe
regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs a gesture of goodwill and in the interest of customer satisfaction, warranty has been extended until July 20, Mr*** stated that he’s traveling and will contact our support for technical assistance at a later dateShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms***, and respectfully denied her request for a system exchange*** offered her service per the terms and conditions of
the Dell Limited Warranty, however; Ms*** declined ***’s offer for technical assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, respectfully denied Ms***’s request for a return, however; as a one-time goodwill gesture, he offered her onsite service, which
she acceptedOur records indicate the service is complete and Ms*** has not responded to subsequent contact attempts*** remains available and may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc