Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her registration information has been updated, but the issue with her computer is customer induced damage which is not covered by the warranty. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the
computer was purchased from a third party during so a return to Dell for a refund would not be an optionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail to assist with the issues however, to date, there has been no response to the representatives’ contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I fullfilled Dells request and contacted sonySony stated, in writing that the code provided by dell was not validDell should provide me with an exchange for a valid product key per sony's statement or the funds necessary, $,for another vendor to provide me with my purchase I made from Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because my issue has only been partially resolvedDell still owes me $for a full refund, and I have yet to hear from *** *** at Dell about this $refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The headphone jack was never an issue. I received the speakers from dell who advised they would function fine with the computer I ordered. I've had problems with these speakers from the day I received them. The speakers color coated connecting wires do not match the color coated connections on the rear of the computer. The dell tech should have instructed me to return them during the 1st, of six or seven, hour support calsl in an attempt to get them to function correctly
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and conditions of sale and limited hardware warranty
which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative provided technical assistanceHer request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at ***@DELL.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has been in contact with Ms***The Ms*** indicated assistance was no longer needed the system has been given awayWe suggest that Ms*** transfer the ownership online*** If the
customer would like to work with the representative assigned he can be reached directly by emailing *** ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified system configuration on order# *** and confirmed that he received
what was orderedOur representative also sent the packing slip by e-mail and followwith Mr*** to confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative contacted *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at
***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer regarding their concerns, and let the customer know that the software manufacturer will not authorize the refund because the software has been downloaded to the customer’s computer. *** has offered to assist the customer with the install of the software by using the software product key instead of the locker. But the customer has expressed they would prefer a refund. *** has reiterated, Dell is unable to provide a refund because the software program has been downloaded to the customer’s computerWe certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show that a Dell representative has contacted the customer several times attempting to arrange the depot serviceWe ask that the customer follow up with *** if he would like to move forward with the serviceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer verified he has received a refund from Microcenter and requests
no further contact from DellWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer to further assist her under the terms of her warrantyMs*** stated she did not want any further contact by DellWe do remain available to assist the customer under the terms of her warrantyShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, the customer confirmed receipt of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I feel this is a lost cause, I feel I have been treated badly in this matter. I hope some day they will bring back their call center to the USA
Regards,
*** ***
Monday, June 08, Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and was advised the issue was resolved through the retailer where the system was originally purchasedWe regret any dissatisfaction which may
have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear RevDex.com,Our representative contacted Mr*** *** and he confirmed that the system is working fine compare to before and he will contact us in case if he needs helpTherefore, our representative close this case but will remain available should Mr*** require assistance on issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants reimbursement for data retrieval expenses We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell is not responsible for lost data or software as indicated in the terms and conditions of Dell’s Limited Hardware Warranty It is the customer’s responsibility to safeguard any data or software through periodic backups as Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative provided clarification of the warranty coverage and denied the customer’s request for compensation We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her registration information has been updated, but the issue with her computer is customer induced damage which is not covered by the warranty. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the
computer was purchased from a third party during so a return to Dell for a refund would not be an optionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail to assist with the issues however, to date, there has been no response to the representatives’ contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I fullfilled Dells request and contacted sonySony stated, in writing that the code provided by dell was not validDell should provide me with an exchange for a valid product key per sony's statement or the funds necessary, $,for another vendor to provide me with my purchase I made from Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because my issue has only been partially resolvedDell still owes me $for a full refund, and I have yet to hear from *** *** at Dell about this $refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The headphone jack was never an issue. I received the speakers from dell who advised they would function fine with the computer I ordered. I've had problems with these speakers from the day I received them. The speakers color coated connecting wires do not match the color coated connections on the rear of the computer. The dell tech should have instructed me to return them during the 1st, of six or seven, hour support calsl in an attempt to get them to function correctly
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and conditions of sale and limited hardware warranty
which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative provided technical assistanceHer request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at ***@DELL.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has been in contact with Ms***The Ms*** indicated assistance was no longer needed the system has been given awayWe suggest that Ms*** transfer the ownership online*** If the
customer would like to work with the representative assigned he can be reached directly by emailing *** ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative verified system configuration on order# *** and confirmed that he received
what was orderedOur representative also sent the packing slip by e-mail and followwith Mr*** to confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative contacted *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at
***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer regarding their concerns, and let the customer know that the software manufacturer will not authorize the refund because the software has been downloaded to the customer’s computer. *** has offered to assist the customer with the install of the software by using the software product key instead of the locker. But the customer has expressed they would prefer a refund. *** has reiterated, Dell is unable to provide a refund because the software program has been downloaded to the customer’s computerWe certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show that a Dell representative has contacted the customer several times attempting to arrange the depot serviceWe ask that the customer follow up with *** if he would like to move forward with the serviceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer verified he has received a refund from Microcenter and requests
no further contact from DellWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer to further assist her under the terms of her warrantyMs*** stated she did not want any further contact by DellWe do remain available to assist the customer under the terms of her warrantyShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, the customer confirmed receipt of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I feel this is a lost cause, I feel I have been treated badly in this matter. I hope some day they will bring back their call center to the USA
Regards,
*** ***
Monday, June 08, Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted the customer and was advised the issue was resolved through the retailer where the system was originally purchasedWe regret any dissatisfaction which may
have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear RevDex.com,Our representative contacted Mr*** *** and he confirmed that the system is working fine compare to before and he will contact us in case if he needs helpTherefore, our representative close this case but will remain available should Mr*** require assistance on issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants reimbursement for data retrieval expenses We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell is not responsible for lost data or software as indicated in the terms and conditions of Dell’s Limited Hardware Warranty It is the customer’s responsibility to safeguard any data or software through periodic backups as Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative provided clarification of the warranty coverage and denied the customer’s request for compensation We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative followed up that the credit has posted and will reflect on the next billing statementPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc