Complaint: ***
I am rejecting this response because:Dell did not make it rightAs I have stated to them several times, I will consider the matter resolved and treated properly when I am reimbursed for the purchase I had to make for the Corel Paint Shop Pro X-bit program, through Corel's websiteWhy do I believe I deserve this? Because I spent so much time on the phone with various Dell departments being given the runaround, and because I had to purchase the program at full retail price, when Dell promised me a discounted priceI think Dell should pay -monetarily- for their mistakeDell needs to send me a check in an amount matching the full retail price of the program to satisy me
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is willing to service her computer per the entitlement of the warranty included with the system which is mail in to depot repair service. Dell does not provide loaner systems. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Today’s Date: 03/17/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states a Dell unit purchased through a retailer is not honoring the warrantyAt this time the agent reached out to the retailer and they have advised the agent the proof of purchase was received and a replacement will be processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Subsequently the customer placed another computer order which has now been delivered We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, All collection efforts have ceased and this case is closedOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, as a onetime goodwill gesture, offered the customer a
discounted rate on depot repairs and the customer agreedOur records indicate the service has been completed, the system returned to the customer and the customer confirms the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 08/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent has confirmed the customer received the unit in proper order and the customers feedback has been recorded accordinglyWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should there be additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerAt this time the representative is working with our receiving/credit department to resolve the issueThe representative will be following up with the customer this week with a resolutionWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has denied the customer’s request for a battery replacement due to the customer’s warranty has now expired. *** has offered the customer a discounted battery sale as a concession. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I have attempted to contact the Dell representative by phone. The phone extension which he provided is apparently invalid - at least that is what I was told when I attempted to call itI have been in contact with him by email. I keep getting different excuses, not resolutions. I contacted Dell Customer Care by phone on February I was told that the issue was escalated and I would receive a refund in - business daysI did not. I contacted Customer Care again by phone today. This time I demanded to speak to a supervisor. This person transferred me to the "credit card" department - which turned out to be the operatorThere is NO credit card departmentThe operator told me she would transfer me to a supervisor in the customer care departmentShe did notShe transferred me to the same general queue. The (non-supervisor) representative who answered the phone told me that she was referring the issue to the "back office" and I would receive a refund in - business days.This company seems to be totally incapable of processing this refund.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative
processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on August 18, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
wants a refund. We regret any dissatisfaction she may have experienced
and appreciate the feedback provided. Since the date of the submission, a
Dell representative remained engaged and the customer’s Dell account has now
been refunded in full. We ask that the customer contact our
representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mr*** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been instrumental in assisting the customer with receiving their full refund for the lost TV order. *** has apologized to the customer for the negative experience. The credit posted back to the customer’s original form of payment, his Dell Preferred Account, 01/25/2018. We thank the customer for allowing Dell to correct this matter for him. We also wish to thank the Revdex.com for bringing the incident to our attention. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: This isn't the information that was shared with me when I spoke to their RUDE representative. *** *** from Dells Advanced Resolution Group was very condescending , lacked customer service skills and made no attempts to assist me. He kept asking me "why I contacted the Revdex.com." I felt violated and harassed. I requested to have someone else assist me and he went on to tell me he is the "only person" that I would talk to. I'm outraged at the treatment as I've been a loyal customer from over years.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and after the review of the accountThe representative explained that the system is out of warranty and the accidental damage would have covered the first yearA system glitch occurred and it appears it shows year insteadDue to this the representative authorized a replacement adapter be sentThe customer has confirmed receipt of the adapter and a return shipping label was issued for the old adapterSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired but offered a free repair within the next days if the customer so desires. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched a system exchangeOur representative will remain in contact until the replacement system is received and confirms
the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer authorized a returnThe representative followed up that the credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, *** is working with Mr*** *** to resolve the issues as reported in his complaintOur representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:Dell did not make it rightAs I have stated to them several times, I will consider the matter resolved and treated properly when I am reimbursed for the purchase I had to make for the Corel Paint Shop Pro X-bit program, through Corel's websiteWhy do I believe I deserve this? Because I spent so much time on the phone with various Dell departments being given the runaround, and because I had to purchase the program at full retail price, when Dell promised me a discounted priceI think Dell should pay -monetarily- for their mistakeDell needs to send me a check in an amount matching the full retail price of the program to satisy me
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is willing to service her computer per the entitlement of the warranty included with the system which is mail in to depot repair service. Dell does not provide loaner systems. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Today’s Date: 03/17/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states a Dell unit purchased through a retailer is not honoring the warrantyAt this time the agent reached out to the retailer and they have advised the agent the proof of purchase was received and a replacement will be processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Subsequently the customer placed another computer order which has now been delivered We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, All collection efforts have ceased and this case is closedOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, as a onetime goodwill gesture, offered the customer a
discounted rate on depot repairs and the customer agreedOur records indicate the service has been completed, the system returned to the customer and the customer confirms the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 08/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent has confirmed the customer received the unit in proper order and the customers feedback has been recorded accordinglyWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should there be additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerAt this time the representative is working with our receiving/credit department to resolve the issueThe representative will be following up with the customer this week with a resolutionWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has denied the customer’s request for a battery replacement due to the customer’s warranty has now expired. *** has offered the customer a discounted battery sale as a concession. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I have attempted to contact the Dell representative by phone. The phone extension which he provided is apparently invalid - at least that is what I was told when I attempted to call itI have been in contact with him by email. I keep getting different excuses, not resolutions. I contacted Dell Customer Care by phone on February I was told that the issue was escalated and I would receive a refund in - business daysI did not. I contacted Customer Care again by phone today. This time I demanded to speak to a supervisor. This person transferred me to the "credit card" department - which turned out to be the operatorThere is NO credit card departmentThe operator told me she would transfer me to a supervisor in the customer care departmentShe did notShe transferred me to the same general queue. The (non-supervisor) representative who answered the phone told me that she was referring the issue to the "back office" and I would receive a refund in - business days.This company seems to be totally incapable of processing this refund.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative
processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on August 18, under FedEx Tracking# ***The representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
wants a refund. We regret any dissatisfaction she may have experienced
and appreciate the feedback provided. Since the date of the submission, a
Dell representative remained engaged and the customer’s Dell account has now
been refunded in full. We ask that the customer contact our
representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mr*** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been instrumental in assisting the customer with receiving their full refund for the lost TV order. *** has apologized to the customer for the negative experience. The credit posted back to the customer’s original form of payment, his Dell Preferred Account, 01/25/2018. We thank the customer for allowing Dell to correct this matter for him. We also wish to thank the Revdex.com for bringing the incident to our attention. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: This isn't the information that was shared with me when I spoke to their RUDE representative. *** *** from Dells Advanced Resolution Group was very condescending , lacked customer service skills and made no attempts to assist me. He kept asking me "why I contacted the Revdex.com." I felt violated and harassed. I requested to have someone else assist me and he went on to tell me he is the "only person" that I would talk to. I'm outraged at the treatment as I've been a loyal customer from over years.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and after the review of the accountThe representative explained that the system is out of warranty and the accidental damage would have covered the first yearA system glitch occurred and it appears it shows year insteadDue to this the representative authorized a replacement adapter be sentThe customer has confirmed receipt of the adapter and a return shipping label was issued for the old adapterSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired but offered a free repair within the next days if the customer so desires. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched a system exchangeOur representative will remain in contact until the replacement system is received and confirms
the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:They were able to reach me and we still have not come to a reasonable resolution
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer authorized a returnThe representative followed up that the credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, *** is working with Mr*** *** to resolve the issues as reported in his complaintOur representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team