Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mr*** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been instrumental in assisting the customer with receiving their full refund for the lost TV order. *** has apologized to the customer for the negative experience. The credit posted back to the customer’s original form of payment, his Dell Preferred Account, 01/25/2018. We thank the customer for allowing Dell to correct this matter for him. We also wish to thank the Revdex.com for bringing the incident to our attention. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and condition of the sale, respectfully denied the request for a refundTechnical support was offered
per the terms and conditions of the Dell Limited Warranty, however; Ms*** declinedDell technical support remains available should she change her mindWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The offer of a refund is my desired outcome, and would be appreciated, however, I seem to be unable to find a contact to assist me.I have attempted to contact the representative by phone and email. He is unavailable. I left a message today by phone and asked for another representative to please call. I have also sent an email to the general mailbox from the representative's department--advanced resolutions
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer
and, per the expired contract, respectfully denied the request for a free repair, however; a discount on out of warranty repair was offeredOur representative remains available to assist the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer an exchange has been processedOur records indicate the order was delivered 5/31/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerAt this time the representative is working with our receiving/credit department to resolve the issueThe representative will be following up with the customer this week with a resolutionWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for being there to help me get this unfortunate situation resolved to everyone's satisfaction.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***-***Our representative contacted the customer and dispatched a return for creditOur records indicate the system has been shipped to DellUpon receipt, the credit, per the
terms of sale, will be processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur representative remains available while the credit processesSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA return for credit has been processed and the credit has been applied to the
original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records
indicate the credit has been applied to the original form of paymentSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: Dell claimed in an earlier email that the phone number provided was out of order which is not true, it is an active phone number that is used dailyWe received no message from them either by email or phone saying there was an issue with they order, it was just simply cancelledWe were only interested in the laptop for the Labor Day special, as we have been trying for awhile to get the dealIt was very frustrating to find out the order was cancelled and they couldn't provide a reason whyAfter being on the phone for 3+ hours and multiple customer service reps, I was told there was no reason the order was cancelled, but yet they weren't able to reinstate the order.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This *** never called as stated in the letterWhomever this person is they don't even have my correct phone number & no e-mail follow upThese are the worst louts I've ever dealt with, outright liars, and great delay tacticsHaving said this I will take the loss, as even you cannot help, as all you do is refer me back to the same bunch of incompetents, I've been dealing with all along. Any chance you could have an English speaker contact meI've asked them to just return the lemon computer back to me & I'll have to take the $lossI mistakenly thought the Revdex.com had some influence, but just another incompetent & powerless group
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This was not resolved correctly nor will it be. I cannot say that I accept the partial resolution. For my part, all I requested was my money returned in a timely manner yet it took Dell over a month. This is not acceptable, it is negligent and perhaps even illegal
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have been repeatedly contacted and harassed by Dell, despite never being a customerA previous case was opened (Complaint ID: ***) and the contact ceasedThe phone calls, a day, have begun again.For the business to IMMEDIATELY cease communications with me, before I need to resort to legal action
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Yes the warranty was expired on the original lap top we had purchased by one month but that laptop needed to be replaced by dell due to multiple hard drive failures on the original lap top the second laptop we have only had for six months and now we again are experiencing the same problem we feel the company should rectify the problem this is the first time I have ever had a problem with any of the computers I have purchased in the past and dell's response was that well it was an electronic device it is to be expected, and for me that is an unacceptable response we were patient had multiple problems with the laptops right from the start it is not like the is the first problem we had then I would understand
Regards,
Lauretta Wallace
Complaint: ***
I am rejecting this response because:The Dell rep refused to pull the original call, he would only reference my 4th attempt, as a cop-out to justify why they are refusing to apply the promised credits. By refusing to acknowledge my three prior call attempt, he feels it will justify the denial. Also, he refuse to even address the other attempt after the 4th attempt. Like I inform him I'm willing to take this to the next level if they try to ruin my credit by sending the $to collection as he threaten. I contact the state attorney office and file a complaint with therm, and I'm ready to file a complaint with small claims court as wellDell need to adjust my account $as promised. If the had not promise the $150.00, dell would have never seen a dime of my money, because all the merchandise would have been return as I intended to do
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request to fulfill the cancelled order, per the terms of the
sale
***
We regret any dissatisfaction Mr*** may have experienced*** may be contacted at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell considers this matter closed, the customers disputed charge has been acceptedIf Mr*** has additional concerns we have offered a conference call with his bank to discussSincerely, FID *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new system exchange due to parts restraintsThe representative has confirmed delivery and return label provided for the old systemPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Mr*** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** has been instrumental in assisting the customer with receiving their full refund for the lost TV order. *** has apologized to the customer for the negative experience. The credit posted back to the customer’s original form of payment, his Dell Preferred Account, 01/25/2018. We thank the customer for allowing Dell to correct this matter for him. We also wish to thank the Revdex.com for bringing the incident to our attention. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and condition of the sale, respectfully denied the request for a refundTechnical support was offered
per the terms and conditions of the Dell Limited Warranty, however; Ms*** declinedDell technical support remains available should she change her mindWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:The offer of a refund is my desired outcome, and would be appreciated, however, I seem to be unable to find a contact to assist me.I have attempted to contact the representative by phone and email. He is unavailable. I left a message today by phone and asked for another representative to please call. I have also sent an email to the general mailbox from the representative's department--advanced resolutions
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer
and, per the expired contract, respectfully denied the request for a free repair, however; a discount on out of warranty repair was offeredOur representative remains available to assist the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer an exchange has been processedOur records indicate the order was delivered 5/31/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerAt this time the representative is working with our receiving/credit department to resolve the issueThe representative will be following up with the customer this week with a resolutionWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for being there to help me get this unfortunate situation resolved to everyone's satisfaction.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***-***Our representative contacted the customer and dispatched a return for creditOur records indicate the system has been shipped to DellUpon receipt, the credit, per the
terms of sale, will be processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur representative remains available while the credit processesSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA return for credit has been processed and the credit has been applied to the
original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records
indicate the credit has been applied to the original form of paymentSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: Dell claimed in an earlier email that the phone number provided was out of order which is not true, it is an active phone number that is used dailyWe received no message from them either by email or phone saying there was an issue with they order, it was just simply cancelledWe were only interested in the laptop for the Labor Day special, as we have been trying for awhile to get the dealIt was very frustrating to find out the order was cancelled and they couldn't provide a reason whyAfter being on the phone for 3+ hours and multiple customer service reps, I was told there was no reason the order was cancelled, but yet they weren't able to reinstate the order.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This *** never called as stated in the letterWhomever this person is they don't even have my correct phone number & no e-mail follow upThese are the worst louts I've ever dealt with, outright liars, and great delay tacticsHaving said this I will take the loss, as even you cannot help, as all you do is refer me back to the same bunch of incompetents, I've been dealing with all along. Any chance you could have an English speaker contact meI've asked them to just return the lemon computer back to me & I'll have to take the $lossI mistakenly thought the Revdex.com had some influence, but just another incompetent & powerless group
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This was not resolved correctly nor will it be. I cannot say that I accept the partial resolution. For my part, all I requested was my money returned in a timely manner yet it took Dell over a month. This is not acceptable, it is negligent and perhaps even illegal
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have been repeatedly contacted and harassed by Dell, despite never being a customerA previous case was opened (Complaint ID: ***) and the contact ceasedThe phone calls, a day, have begun again.For the business to IMMEDIATELY cease communications with me, before I need to resort to legal action
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Yes the warranty was expired on the original lap top we had purchased by one month but that laptop needed to be replaced by dell due to multiple hard drive failures on the original lap top the second laptop we have only had for six months and now we again are experiencing the same problem we feel the company should rectify the problem this is the first time I have ever had a problem with any of the computers I have purchased in the past and dell's response was that well it was an electronic device it is to be expected, and for me that is an unacceptable response we were patient had multiple problems with the laptops right from the start it is not like the is the first problem we had then I would understand
Regards,
Lauretta Wallace
Complaint: ***
I am rejecting this response because:The Dell rep refused to pull the original call, he would only reference my 4th attempt, as a cop-out to justify why they are refusing to apply the promised credits. By refusing to acknowledge my three prior call attempt, he feels it will justify the denial. Also, he refuse to even address the other attempt after the 4th attempt. Like I inform him I'm willing to take this to the next level if they try to ruin my credit by sending the $to collection as he threaten. I contact the state attorney office and file a complaint with therm, and I'm ready to file a complaint with small claims court as wellDell need to adjust my account $as promised. If the had not promise the $150.00, dell would have never seen a dime of my money, because all the merchandise would have been return as I intended to do
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request to fulfill the cancelled order, per the terms of the
sale
***
We regret any dissatisfaction Mr*** may have experienced*** may be contacted at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell considers this matter closed, the customers disputed charge has been acceptedIf Mr*** has additional concerns we have offered a conference call with his bank to discussSincerely, FID *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a new system exchange due to parts restraintsThe representative has confirmed delivery and return label provided for the old systemPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc