Complaint: ***
I am rejecting this response because: Dell has done nothing to fix this problem with their worthless computers other than to expect me to pay to have them repaired I have already paid enough for these two computers that can't be used Less than three months old and "Dell" wants to repair the computers Why should a relatively new computer need repair The Revdex.com needs to go review the complaints on "Dell's" facebook page and elsewhere I am not the only customer that is having a problem with them Maybe if they were located in the USA and not some foreign country, things would be different I have bought Dell computers in the past and never had issues like I have had with these last two I will not ever be buying another Dell product and I also let everyone I know not to buy from them either The computers are worthless and you can't get decent customers service Very sad that you can no longer count on Dell to be a decent company
Regards,
MRS*** ***
Complaint: *** I am rejecting this response because:The goal of reaching out to the Revdex.com is to get a reasonable resolution I could not attain from the months of time spent speaking to Dell representativesI had issues with my laptop a month into its purchase and for months now I've tried taken the support route and remained understanding and patientI've went through months of remote software troubleshooting, a motherboard replacement that made the unit worse, two new exchange so of the same unit, one which stopped powering on after a month and another which just shuts down randomlyAlmost all the time I've spent using the laptops have been to diagnose these issuesI can say I've barely spent a week total actually using the laptop for its purposeI did not buy an Alienware product to have to go through all this over and over again, I bought it because at one time it was a reputable brandI don't believe that giving me the same option (talking to support) after months and months of doing just that and getting nowhere is a "reasonable" resolutionAgain, I've been patient this whole time and my warranty period is almost overI'm in this predicament due to these faulty units and there should be ample notes on my account to prove thisIf the troubleshooting or any of the replacements were good, I wouldn't be in this debacleI understand that I quite powerless against a big corporate giant such as Alienware/Dell and I hope that there is something that the Revdex.com can do to help because if not, I'm out dollars as this has taken so long that my warranty will expire soon and I'll be left with a giant paperweightI've wasted almost a year of my time and a good chunk of my moneyAll I'm hoping for is to get I simply paid for which is a good laptop from a reputable sourceRegards, *** ***
Complaint: ***
I am rejecting this response because:
Medical issues, my part, caused a delay in responding to Dell's replyTheir response said their was excessive damage caused by water and my failure to buy full warranty was the reason for non-repair. Dell was asked to provide photo proof of the water damage, never providedThe warranty was offered within days of (Oct 2016) warranty expiration (cost $321.00)So far, their reasons are wrong computer sent, unknown substance on palm rest, insufficient warrantyMr *** point blank states he alone will decideHe made it a point from the offset that he will not be persuaded to repair it replace the computer even though it started with complaints in March through October Please advise of what else Revdex.com needs me to provideI have a timeline of documents available
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I purchased these computers during the Doorbuster promotion None of my accounts had any credit issues I verified this by having my credit card company on the phone when speaking with Dell Dell representative hung up during the telephone call I was also able to chat with a representative later that evening He verified that there was nothing wrong with my payment and honored the price.They also canceled an order I made a week prior, stating that it too had payment issues I had used two different payment methods for each transaction I confirmed that neither had payment issues with the credit card companies After sending the agent my credit card statement showing the funds in pending status, he admitted it was deleted by Dell erroneously At this point, Dell honored the Doorbuster price When I spoke with the representative who sent this email, I explained to him that I knew there weren't any payment issues He told me that they had a lot of issues with their website that day, and could not honor pricing He stated that he would take the complaint as very serious feedback At this point, I was charged $over the Doorbuster price for two computers that remain unresolved I told him that I wanted to have Dell honor that price He said they could not, but he would see why I had payment issues Again, I explained that I spoken with both credit card companies involved There were not payment issues As I had similar issues with separate Dell Doorbuster purchases, I believe Dell uses "payment issues" as a way to avoid honoring it's Doorbuster pricing
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
apologized for the problems and worked with the sales department to have the order cancelledThe representative followed up with the customer to confirm order cancelled and authorization has been removed from the fundsThe representative has provided shipping informationPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** they have received their replacement TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: The Dell representative made an appointment with me and missed the appointment and called after the promised windowI could not wait all day for the repI need another specific appointment time
Regards,
*** ***
I am writing on behalf of Dell Incin response to the complaint of Mr*** *** recently received in our office. Thank you for the opportunity to address his concerns
Mr*** expressed dissatisfaction with Dell service and support and wants a refund. We regret any
dissatisfaction he may have experienced and appreciate the feedback provided.
Our records indicate, at the time your correspondence was received, that a service dispatch was in process to repair the computer per the terms of the warranty. A Dell representative contacted Mr*** to discuss his concerns and was told the computer was at Dell’s Repair Depot. Upon follow up, our representative was told by Mr*** that the issue had been resolved. We ask that Mr*** contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by ***
*** ***A Dell representative recently contacted *** *** regarding her concernsOur representative confirmed that the gift card had expired and informed her of the terms of promotional gift cards http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ />
Our records show that she was send a gift card e-mail in November and re-sent in January Our representative confirmed e-mail address and verified that she did receive the original gift card via e-mailHer request for an expiration date extension or yet another replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Arun followed up with the customerAnother depot service has been dispatched and will be escalated to the depot management team to white glove the systemThe representative will continue to maintain ownership and update the customer once return shipping information is availableSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer system was out of warranty December it was brought in for diagnosisPictures were provided at the time of arrival at the depot it clearly shows a liquid spill and a gummy substances that appears to be dried sodaThe customer was refunded for the shipping material as early stated which is non-refundable normallyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customer has not responded to the agents attempts at contactWe ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 08/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent has confirmed the customer received the unit in proper order and the customers feedback has been recorded accordinglyWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should there be additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative assisted the customer getting an approval for credit from third party who the customer purchased fromThe representative followed up confirming credit has postedPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell not only did not fix the problem, it is now much worseI was finally able to contact one of the, supposed, advanced resolutions techs, and he ran something remotely on my laptop, which took much longer than he had advisedAnd for about a day, it seemed to workBut now my computer does not work at all!! It is stuck in a cycle of self-repairPlease reopen my complaintI feel I have purchased a very expensive paperweight and this is unacceptable!
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsAfter further review, our representative issued an onsite service, which was completed on July 15th,
Our representative also followto confirm resolutionHis request for partial credit and free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I have requested a full refund and will accept nothing lessEvery person I have spoken to has had problems with Dell laptops and that is why they switched to a reputable company that stands behind their name and productsI did not originally purchase a refurbished laptop and will not accept that in less than months I have had with hard drive failuresAs previously reported after the first failure and replacement hard drive it was more than evident they don't check their products before shipping because that hard drive failed the day it was installedI was told the replacement was new and now I am doubtful that this was even the truth after yet another failureI will not close this complaint until I have been reimbursed for my original purchase, period.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have already made my case very clear based on the last rejection response and the last rejection response will not changeTo date I still have not received any of the information that I requestedNot addressing each point in my previous rejection shows Dell's lack of attention to detail and shows that they do not care to address the major reasons this issue existsThey are trying to pass something off as resolved when truly the issue is not resolvedThose whom have nothing to hide, hide nothingPlease do the needful
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell has done nothing to fix this problem with their worthless computers other than to expect me to pay to have them repaired I have already paid enough for these two computers that can't be used Less than three months old and "Dell" wants to repair the computers Why should a relatively new computer need repair The Revdex.com needs to go review the complaints on "Dell's" facebook page and elsewhere I am not the only customer that is having a problem with them Maybe if they were located in the USA and not some foreign country, things would be different I have bought Dell computers in the past and never had issues like I have had with these last two I will not ever be buying another Dell product and I also let everyone I know not to buy from them either The computers are worthless and you can't get decent customers service Very sad that you can no longer count on Dell to be a decent company
Regards,
MRS*** ***
Complaint: *** I am rejecting this response because:The goal of reaching out to the Revdex.com is to get a reasonable resolution I could not attain from the months of time spent speaking to Dell representativesI had issues with my laptop a month into its purchase and for months now I've tried taken the support route and remained understanding and patientI've went through months of remote software troubleshooting, a motherboard replacement that made the unit worse, two new exchange so of the same unit, one which stopped powering on after a month and another which just shuts down randomlyAlmost all the time I've spent using the laptops have been to diagnose these issuesI can say I've barely spent a week total actually using the laptop for its purposeI did not buy an Alienware product to have to go through all this over and over again, I bought it because at one time it was a reputable brandI don't believe that giving me the same option (talking to support) after months and months of doing just that and getting nowhere is a "reasonable" resolutionAgain, I've been patient this whole time and my warranty period is almost overI'm in this predicament due to these faulty units and there should be ample notes on my account to prove thisIf the troubleshooting or any of the replacements were good, I wouldn't be in this debacleI understand that I quite powerless against a big corporate giant such as Alienware/Dell and I hope that there is something that the Revdex.com can do to help because if not, I'm out dollars as this has taken so long that my warranty will expire soon and I'll be left with a giant paperweightI've wasted almost a year of my time and a good chunk of my moneyAll I'm hoping for is to get I simply paid for which is a good laptop from a reputable sourceRegards, *** ***
Complaint: ***
I am rejecting this response because:
Medical issues, my part, caused a delay in responding to Dell's replyTheir response said their was excessive damage caused by water and my failure to buy full warranty was the reason for non-repair. Dell was asked to provide photo proof of the water damage, never providedThe warranty was offered within days of (Oct 2016) warranty expiration (cost $321.00)So far, their reasons are wrong computer sent, unknown substance on palm rest, insufficient warrantyMr *** point blank states he alone will decideHe made it a point from the offset that he will not be persuaded to repair it replace the computer even though it started with complaints in March through October Please advise of what else Revdex.com needs me to provideI have a timeline of documents available
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I purchased these computers during the Doorbuster promotion None of my accounts had any credit issues I verified this by having my credit card company on the phone when speaking with Dell Dell representative hung up during the telephone call I was also able to chat with a representative later that evening He verified that there was nothing wrong with my payment and honored the price.They also canceled an order I made a week prior, stating that it too had payment issues I had used two different payment methods for each transaction I confirmed that neither had payment issues with the credit card companies After sending the agent my credit card statement showing the funds in pending status, he admitted it was deleted by Dell erroneously At this point, Dell honored the Doorbuster price When I spoke with the representative who sent this email, I explained to him that I knew there weren't any payment issues He told me that they had a lot of issues with their website that day, and could not honor pricing He stated that he would take the complaint as very serious feedback At this point, I was charged $over the Doorbuster price for two computers that remain unresolved I told him that I wanted to have Dell honor that price He said they could not, but he would see why I had payment issues Again, I explained that I spoken with both credit card companies involved There were not payment issues As I had similar issues with separate Dell Doorbuster purchases, I believe Dell uses "payment issues" as a way to avoid honoring it's Doorbuster pricing
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
apologized for the problems and worked with the sales department to have the order cancelledThe representative followed up with the customer to confirm order cancelled and authorization has been removed from the fundsThe representative has provided shipping informationPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** they have received their replacement TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: The Dell representative made an appointment with me and missed the appointment and called after the promised windowI could not wait all day for the repI need another specific appointment time
Regards,
*** ***
I am writing on behalf of Dell Incin response to the complaint of Mr*** *** recently received in our office. Thank you for the opportunity to address his concerns
Mr*** expressed dissatisfaction with Dell service and support and wants a refund. We regret any
dissatisfaction he may have experienced and appreciate the feedback provided.
Our records indicate, at the time your correspondence was received, that a service dispatch was in process to repair the computer per the terms of the warranty. A Dell representative contacted Mr*** to discuss his concerns and was told the computer was at Dell’s Repair Depot. Upon follow up, our representative was told by Mr*** that the issue had been resolved. We ask that Mr*** contact our representative at ***@Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by ***
*** ***A Dell representative recently contacted *** *** regarding her concernsOur representative confirmed that the gift card had expired and informed her of the terms of promotional gift cards
http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ /> Our records show that she was send a gift card e-mail in November and re-sent in January Our representative confirmed e-mail address and verified that she did receive the original gift card via e-mailHer request for an expiration date extension or yet another replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Arun followed up with the customerAnother depot service has been dispatched and will be escalated to the depot management team to white glove the systemThe representative will continue to maintain ownership and update the customer once return shipping information is availableSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer system was out of warranty December it was brought in for diagnosisPictures were provided at the time of arrival at the depot it clearly shows a liquid spill and a gummy substances that appears to be dried sodaThe customer was refunded for the shipping material as early stated which is non-refundable normallyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Thank you for the letter from *** ***Our representative has attempted to contact the customer to discuss the contents
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customer has not responded to the agents attempts at contactWe ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 08/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt this time the agent has confirmed the customer received the unit in proper order and the customers feedback has been recorded accordinglyWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should there be additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any
dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative assisted the customer getting an approval for credit from third party who the customer purchased fromThe representative followed up confirming credit has postedPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell not only did not fix the problem, it is now much worseI was finally able to contact one of the, supposed, advanced resolutions techs, and he ran something remotely on my laptop, which took much longer than he had advisedAnd for about a day, it seemed to workBut now my computer does not work at all!! It is stuck in a cycle of self-repairPlease reopen my complaintI feel I have purchased a very expensive paperweight and this is unacceptable!
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They were able to reach me and we still have not come to a reasonable resolution
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsAfter further review, our representative issued an onsite service, which was completed on July 15th,
Our representative also followto confirm resolutionHis request for partial credit and free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I have requested a full refund and will accept nothing lessEvery person I have spoken to has had problems with Dell laptops and that is why they switched to a reputable company that stands behind their name and productsI did not originally purchase a refurbished laptop and will not accept that in less than months I have had with hard drive failuresAs previously reported after the first failure and replacement hard drive it was more than evident they don't check their products before shipping because that hard drive failed the day it was installedI was told the replacement was new and now I am doubtful that this was even the truth after yet another failureI will not close this complaint until I have been reimbursed for my original purchase, period.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have already made my case very clear based on the last rejection response and the last rejection response will not changeTo date I still have not received any of the information that I requestedNot addressing each point in my previous rejection shows Dell's lack of attention to detail and shows that they do not care to address the major reasons this issue existsThey are trying to pass something off as resolved when truly the issue is not resolvedThose whom have nothing to hide, hide nothingPlease do the needful
Regards,
*** ***