Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA return for credit has been processed and the credit has been applied to the
original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
apologized for the problems and worked with the sales department to have the order cancelledThe representative followed up with the customer to confirm order cancelled and authorization has been removed from the fundsThe representative has provided shipping informationPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative; ***
has made a number of attempts to reach the customer by phone and email in their effort to assist the customer; but at this writing, there has been no communication back from the customer. Dell is here to stand by the hardware warranty, but Dell is unable to provide the customer with a refund of her purchase price because she had purchased the system from Sam’s Club and not directly from Dell. A return for refund is a matter that needs to be addressed by the customer and their seller. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative, *** if they change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that that the credit has been posted to the original form of paymentOur
representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell claimed in an earlier email that the phone number provided was out of order which is not true, it is an active phone number that is used dailyWe received no message from them either by email or phone saying there was an issue with they order, it was just simply cancelledWe were only interested in the laptop for the Labor Day special, as we have been trying for awhile to get the dealIt was very frustrating to find out the order was cancelled and they couldn't provide a reason whyAfter being on the phone for 3+ hours and multiple customer service reps, I was told there was no reason the order was cancelled, but yet they weren't able to reinstate the order.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by ***
*** ***A Dell representative recently contacted *** *** regarding her concernsOur representative confirmed that the gift card had expired and informed her of the terms of promotional gift cards http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ />
Our records show that she was send a gift card e-mail in November and re-sent in January Our representative confirmed e-mail address and verified that she did receive the original gift card via e-mailHer request for an expiration date extension or yet another replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms** ***A Dell representative recently contacted Ms*** regarding her concerns
***
Her request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, she may continue to receive Dell marketing communicationsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
I will advise you when the monies are deposited to my account. Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the entire overcharge, not just dollars, is returned to meDell has indicated that they already sent to my account
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative is working to expedite the credit and will update the customer once it has postedfurther questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Yes the warranty was expired on the original lap top we had purchased by one month but that laptop needed to be replaced by dell due to multiple hard drive failures on the original lap top the second laptop we have only had for six months and now we again are experiencing the same problem we feel the company should rectify the problem this is the first time I have ever had a problem with any of the computers I have purchased in the past and dell's response was that well it was an electronic device it is to be expected, and for me that is an unacceptable response we were patient had multiple problems with the laptops right from the start it is not like the is the first problem we had then I would understand
Regards,
Lauretta Wallace
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have provided Mr***’s feedback to our Marketing team to review the Price Match pageWhen Mr*** was contacted by a Dell Sales team member he declined the offer to match the pricePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Complaint:
***
I am rejecting this response because:
One I never declined the assistance, I simply told them that I do not have hours upon hours to sit on the phone for me to go through trial and error to fix the computerSecond, I had the full warranty and the extension to all hardware and accidental. They keep telling me that I can not send it to them for them to look at or try to work onI can not take it to a store or send it off to them. There again it is ME that has to fix the computer and THEM get paid for itIt really is not fair to the customer. All of this is not going to matter anyway, because Dell and it's "tech support" don't really care about the customer at allThey get paid for the customers time and effort and the customer gets nothing but headache and frustrationsSo no I do not agree with the response they have given youI never refused help, just don't have the hours to sit on the phone
Regards,
*** ***
Complaint: ***
I am rejecting this response because: While I understand the computer is out of warranty, I am dissatisfied with the fact that I cannot download Windows media for a computer that was purchase legitimately and one which I have a Windows license key for This is not asking for a "free copy" as Dell so eloquently put it The computer shipped with the media, and it was misplaced There is a Dell website to download the media, but because the warranty has expired I cannot do so By Dell's logic, if you have a warranty you can get a "free copy" of Windows! Which is not what consumers are trying to do They are getting media to install an OS for which they already have a license for! The response from *** * was to download it from Microsoft, but Microsoft will not let me because it is a Dell OEM copy If I had purchased Windows directly from Microsoft this wouldn't be an issue I don't feel I should have to pay $or more for media to install windows on an operating system that ended mainstream support almost year ago.Furthermore, I still do not have a clear answer on how my information got out of Dell, nor was I satisfied when I asked how I know my information is secure and was told to contact the FCC Not to mention I specifically left phone number to be contacted at, and would you know it I kept on getting calls to my home number when I specifically instructed *** * to call me only on the number I provided, which he did not do I requested all of my information be deleted from Dell's system as I believe I cannot trust Dell to have it As I tried to explain to *** * while he constantly cut me off to read from his script, there are places other than Dell that had my home phone number, and the day after I gave that number to Dell is when I started to receive scam phone calls If I have to contact the FCC to file a complaint against Dell I will do that But I do not accept this response from Dell.It is poor lackadaisical responses like this that cause customers to go to other vendors
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have provided Dell representative, ***, with a time each day when I am availablenoon to pm Mountain Time , Monday through FridayI have replied to all emails from ***, and attempted calling him at the phone number he providedI have not been successful in getting in touch with himI have made more than attempts to contact himAgain, I have sent multiple emails, and have attempted calling the phone number he has providedThis phone number goes to the Resolution Team, but each time I call, he is unavailableI am always told "he will call you back"Again, I emphasize that I am available daily Monday through Friday between the hours of noon and pm to take his call.Despite repair attempts by Dell, my computer has never been fixedIt still has the exact same, ongoing, persistent problem
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not force updates as the customer mentioned he had to click on the icon to acknowledge and downloadDell hardware warranty is expired the customer can contact our software support which is fee based or he may contact Microsoft directly about the updateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID #*** Dell
Complaint: ***
I am rejecting this response because: I have requested a full refund and will accept nothing lessEvery person I have spoken to has had problems with Dell laptops and that is why they switched to a reputable company that stands behind their name and productsI did not originally purchase a refurbished laptop and will not accept that in less than months I have had with hard drive failuresAs previously reported after the first failure and replacement hard drive it was more than evident they don't check their products before shipping because that hard drive failed the day it was installedI was told the replacement was new and now I am doubtful that this was even the truth after yet another failureI will not close this complaint until I have been reimbursed for my original purchase, period.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am disgusted with Dell I am sorry that they feel like they don't have to stand behind their repairs and their products I'm sure when people see this they will think twice before they buy Dell Other people have told me that the companies they have dealt with have stood behind their repairs without problems like this with no warranty So My money and a lot of other will go to that company, not Dell
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***-***Our representative contacted the customer and dispatched a return for creditOur records indicate the system has been shipped to DellUpon receipt, the credit, per the
terms of sale, will be processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur representative remains available while the credit processesSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The unopened Samsung UN60JS7000F 60" 4K television was signed for by one *** (Dell Return Center employee) on 04/01/at 3:07PM I am not closing this case until the full $1,is refunded to my Preferred Account. Regards,*** ***###-###-####Dell order: ***Purchase amount: $1,579.24Revdex.com complaint: ***Incident: ***Pilot tracking: *** (ref# ***)
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA return for credit has been processed and the credit has been applied to the
original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
apologized for the problems and worked with the sales department to have the order cancelledThe representative followed up with the customer to confirm order cancelled and authorization has been removed from the fundsThe representative has provided shipping informationPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative; ***
has made a number of attempts to reach the customer by phone and email in their effort to assist the customer; but at this writing, there has been no communication back from the customer. Dell is here to stand by the hardware warranty, but Dell is unable to provide the customer with a refund of her purchase price because she had purchased the system from Sam’s Club and not directly from Dell. A return for refund is a matter that needs to be addressed by the customer and their seller. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative, *** if they change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that that the credit has been posted to the original form of paymentOur
representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell claimed in an earlier email that the phone number provided was out of order which is not true, it is an active phone number that is used dailyWe received no message from them either by email or phone saying there was an issue with they order, it was just simply cancelledWe were only interested in the laptop for the Labor Day special, as we have been trying for awhile to get the dealIt was very frustrating to find out the order was cancelled and they couldn't provide a reason whyAfter being on the phone for 3+ hours and multiple customer service reps, I was told there was no reason the order was cancelled, but yet they weren't able to reinstate the order.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by ***
*** ***A Dell representative recently contacted *** *** regarding her concernsOur representative confirmed that the gift card had expired and informed her of the terms of promotional gift cards
http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ /> Our records show that she was send a gift card e-mail in November and re-sent in January Our representative confirmed e-mail address and verified that she did receive the original gift card via e-mailHer request for an expiration date extension or yet another replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms** ***A Dell representative recently contacted Ms*** regarding her concerns
***
Her request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, she may continue to receive Dell marketing communicationsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
I will advise you when the monies are deposited to my account. Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the entire overcharge, not just dollars, is returned to meDell has indicated that they already sent to my account
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative is working to expedite the credit and will update the customer once it has postedfurther questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Yes the warranty was expired on the original lap top we had purchased by one month but that laptop needed to be replaced by dell due to multiple hard drive failures on the original lap top the second laptop we have only had for six months and now we again are experiencing the same problem we feel the company should rectify the problem this is the first time I have ever had a problem with any of the computers I have purchased in the past and dell's response was that well it was an electronic device it is to be expected, and for me that is an unacceptable response we were patient had multiple problems with the laptops right from the start it is not like the is the first problem we had then I would understand
Regards,
Lauretta Wallace
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have provided Mr***’s feedback to our Marketing team to review the Price Match pageWhen Mr*** was contacted by a Dell Sales team member he declined the offer to match the pricePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Complaint:
***
I am rejecting this response because:
One I never declined the assistance, I simply told them that I do not have hours upon hours to sit on the phone for me to go through trial and error to fix the computerSecond, I had the full warranty and the extension to all hardware and accidental. They keep telling me that I can not send it to them for them to look at or try to work onI can not take it to a store or send it off to them. There again it is ME that has to fix the computer and THEM get paid for itIt really is not fair to the customer. All of this is not going to matter anyway, because Dell and it's "tech support" don't really care about the customer at allThey get paid for the customers time and effort and the customer gets nothing but headache and frustrationsSo no I do not agree with the response they have given youI never refused help, just don't have the hours to sit on the phone
Regards,
*** ***
Complaint: ***
I am rejecting this response because: While I understand the computer is out of warranty, I am dissatisfied with the fact that I cannot download Windows media for a computer that was purchase legitimately and one which I have a Windows license key for This is not asking for a "free copy" as Dell so eloquently put it The computer shipped with the media, and it was misplaced There is a Dell website to download the media, but because the warranty has expired I cannot do so By Dell's logic, if you have a warranty you can get a "free copy" of Windows! Which is not what consumers are trying to do They are getting media to install an OS for which they already have a license for! The response from *** * was to download it from Microsoft, but Microsoft will not let me because it is a Dell OEM copy If I had purchased Windows directly from Microsoft this wouldn't be an issue I don't feel I should have to pay $or more for media to install windows on an operating system that ended mainstream support almost year ago.Furthermore, I still do not have a clear answer on how my information got out of Dell, nor was I satisfied when I asked how I know my information is secure and was told to contact the FCC Not to mention I specifically left phone number to be contacted at, and would you know it I kept on getting calls to my home number when I specifically instructed *** * to call me only on the number I provided, which he did not do I requested all of my information be deleted from Dell's system as I believe I cannot trust Dell to have it As I tried to explain to *** * while he constantly cut me off to read from his script, there are places other than Dell that had my home phone number, and the day after I gave that number to Dell is when I started to receive scam phone calls If I have to contact the FCC to file a complaint against Dell I will do that But I do not accept this response from Dell.It is poor lackadaisical responses like this that cause customers to go to other vendors
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have provided Dell representative, ***, with a time each day when I am availablenoon to pm Mountain Time , Monday through FridayI have replied to all emails from ***, and attempted calling him at the phone number he providedI have not been successful in getting in touch with himI have made more than attempts to contact himAgain, I have sent multiple emails, and have attempted calling the phone number he has providedThis phone number goes to the Resolution Team, but each time I call, he is unavailableI am always told "he will call you back"Again, I emphasize that I am available daily Monday through Friday between the hours of noon and pm to take his call.Despite repair attempts by Dell, my computer has never been fixedIt still has the exact same, ongoing, persistent problem
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not force updates as the customer mentioned he had to click on the icon to acknowledge and downloadDell hardware warranty is expired the customer can contact our software support which is fee based or he may contact Microsoft directly about the updateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID #*** Dell
Complaint: ***
I am rejecting this response because: I have requested a full refund and will accept nothing lessEvery person I have spoken to has had problems with Dell laptops and that is why they switched to a reputable company that stands behind their name and productsI did not originally purchase a refurbished laptop and will not accept that in less than months I have had with hard drive failuresAs previously reported after the first failure and replacement hard drive it was more than evident they don't check their products before shipping because that hard drive failed the day it was installedI was told the replacement was new and now I am doubtful that this was even the truth after yet another failureI will not close this complaint until I have been reimbursed for my original purchase, period.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am disgusted with Dell I am sorry that they feel like they don't have to stand behind their repairs and their products I'm sure when people see this they will think twice before they buy Dell Other people have told me that the companies they have dealt with have stood behind their repairs without problems like this with no warranty So My money and a lot of other will go to that company, not Dell
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***-***Our representative contacted the customer and dispatched a return for creditOur records indicate the system has been shipped to DellUpon receipt, the credit, per the
terms of sale, will be processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur representative remains available while the credit processesSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: The unopened Samsung UN60JS7000F 60" 4K television was signed for by one *** (Dell Return Center employee) on 04/01/at 3:07PM I am not closing this case until the full $1,is refunded to my Preferred Account. Regards,*** ***###-###-####Dell order: ***Purchase amount: $1,579.24Revdex.com complaint: ***Incident: ***Pilot tracking: *** (ref# ***)