Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** will setup onsite service for the customer to repair his system, but the customer wants to wait one week before service. When ready, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because:I have already made my case very clear based on the last rejection response and the last rejection response will not changeTo date I still have not received any of the information that I requestedNot addressing each point in my previous rejection shows Dell's lack of attention to detail and shows that they do not care to address the major reasons this issue existsThey are trying to pass something off as resolved when truly the issue is not resolvedThose whom have nothing to hide, hide nothingPlease do the needful
Regards,
*** ***
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the
Dell
representative; *** has informed the customer the software in question is
his Adobe Software. In the interest of
customer satisfaction, and in an effort to bring this matter to closure for our
customer, *** has authorized a concession in the amount of $38, which has
gone back to the customer’s original form of payment, his Visa Card, on
11/12/2015. The customer has expressed
his appreciation for this consideration. Please have the customer contact
our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe customer is correct a broken hinge would fall under the accidental damage clause and if the customer only had a hardware warranty it would not have been covered. The last contact by the customer in regards to her system prior to warranty expiration is 9/15/in which she did request a system replace due to noise. The customer was denied system replacement because there was no justified cause and the issue was resolved at that time. The customer may contact the out of warranty department at ###-###-####. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely,
Advanced Resolution Group
***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for being there to help me get this unfortunate situation resolved to everyone's satisfaction.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records
indicate the credit has been applied to the original form of paymentSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative recently contacted Mr*** regarding his concerns and explained the terms of the limited hardware warranty
***
In the interest of customer satisfaction, our representative provided technical assistance and processed a Dell Direct USB media for reinstallation of the operating systemPlease note, our representative made multiple attempts to reach Mr***; however, has not been able to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while the matter has been resolved DELL.com, DELL Inc always had access to their items because carriers were notified in advance and items were never delivered to my residence so my claim for return of funds should have been a lot more fasterAlso many of the employee's over the phone could be heard laughing in the background I didn't fine any of this funny
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Microsoft doesn't support Windows anymore and Dell knows itAnother game they (Dell) is playing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution Is stupid and really nothing is solved the company gets away with the horrific treatment of me the customer and pays no price for that whatso ever
Regards,
*** ***-***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customer has not responded to the agents attempts at contactWe ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent order placed via the Dell Outlet We regret any miscommunication which may have occurred and appreciate
the feedback Dell Outlet offers certified refurbished Dell computers at a discount Computers sold via the Outlet are sold “as is” and are otherwise covered by Dell’s Limited Hardware Warranty Since the date of the submission, A Dell representative contacted the customer to discuss their concerns Our representative offered assistance with a return for a full refund or, as a one-time gesture for customer satisfaction reasons, offered to provide one part to replace a piece of the cover that has cosmetic damage The customer opted for the part replacement and, once the part shipped indicated he also wanted additional replacement parts which our representative denied The customer was advised that, if he is still unhappy, he may return the computer for a refund within thirty (30) days from the invoice date as Dell will not be offering any additional concessions in this matter We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint
ID:
*** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a copy
of the customer’s submissionOur records indicate the Dell
representative; Sabrina has authorized a new system exchange to address and
resolve the technical problems the customer had been having with their computer. Ms*** has received the new computer. Additionally, Dell has sent the customer a
pre-paid shipping label so she may return the original system to Dell at no
cost to her. We are happy to resolve
this matter for the customer. Please
have the customer contact our representative directly by email at ***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
I ANTICIPATE THAT THE REPLACEMENT COMPUTER WILL HAVE THE EXACT SPECS OF THE ORIGINAL ONE I PURCHASED, INCLUDING (BUT NOT LIMITED TO): INTEL CORE iGB RAM TB HD. ALSO, PLEASE HAVE IT CHECKED OUT COMPLETELY BY QUALITY TECH BEFORE SENDING IT TO ME
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer system was out of warranty December it was brought in for diagnosisPictures were provided at the time of arrival at the depot it clearly shows a liquid spill and a gummy substances that appears to be dried sodaThe customer was refunded for the shipping material as early stated which is non-refundable normallyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:
*** * ***, of the ARG, was honestly no better then the regular reps I had spoken to before I made a complaint The regular rep had already promised a refund and she acted as if she was doing me a favor by honoring it Never contacted me until it was the end of her shift and never responded to emails on timeThe ARG is a joke, plain and simple.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have been writing to the email you provide, however I usually do not receive a response and when I do it is after a lengthy period of time, we are still dealing with orders from November of last year, ridiculous is not the word.The business claims to have refunded the taxes, we only received tax refunds from orders we are waiting for the remaining refunds from orders, this business has been handling the issue in a very unprofessional manner
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The Dell representative made an appointment with me and missed the appointment and called after the promised windowI could not wait all day for the repI need another specific appointment time
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** will setup onsite service for the customer to repair his system, but the customer wants to wait one week before service. When ready, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because:I have already made my case very clear based on the last rejection response and the last rejection response will not changeTo date I still have not received any of the information that I requestedNot addressing each point in my previous rejection shows Dell's lack of attention to detail and shows that they do not care to address the major reasons this issue existsThey are trying to pass something off as resolved when truly the issue is not resolvedThose whom have nothing to hide, hide nothingPlease do the needful
Regards,
*** ***
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the
Dell
representative; *** has informed the customer the software in question is
his Adobe Software. In the interest of
customer satisfaction, and in an effort to bring this matter to closure for our
customer, *** has authorized a concession in the amount of $38, which has
gone back to the customer’s original form of payment, his Visa Card, on
11/12/2015. The customer has expressed
his appreciation for this consideration. Please have the customer contact
our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe customer is correct a broken hinge would fall under the accidental damage clause and if the customer only had a hardware warranty it would not have been covered. The last contact by the customer in regards to her system prior to warranty expiration is 9/15/in which she did request a system replace due to noise. The customer was denied system replacement because there was no justified cause and the issue was resolved at that time. The customer may contact the out of warranty department at ###-###-####. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely,
Advanced Resolution Group
***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for being there to help me get this unfortunate situation resolved to everyone's satisfaction.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records
indicate the credit has been applied to the original form of paymentSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative recently contacted Mr*** regarding his concerns and explained the terms of the limited hardware warranty
***
In the interest of customer satisfaction, our representative provided technical assistance and processed a Dell Direct USB media for reinstallation of the operating systemPlease note, our representative made multiple attempts to reach Mr***; however, has not been able to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while the matter has been resolved DELL.com, DELL Inc always had access to their items because carriers were notified in advance and items were never delivered to my residence so my claim for return of funds should have been a lot more fasterAlso many of the employee's over the phone could be heard laughing in the background I didn't fine any of this funny
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Microsoft doesn't support Windows anymore and Dell knows itAnother game they (Dell) is playing
Regards,
*** ***
Thank you for the letter from *** ***Our representative has attempted to contact the customer to discuss the contents
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution Is stupid and really nothing is solved the company gets away with the horrific treatment of me the customer and pays no price for that whatso ever
Regards,
*** ***-***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customer has not responded to the agents attempts at contactWe ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent order placed via the Dell Outlet We regret any miscommunication which may have occurred and appreciate
the feedback Dell Outlet offers certified refurbished Dell computers at a discount Computers sold via the Outlet are sold “as is” and are otherwise covered by Dell’s Limited Hardware Warranty Since the date of the submission, A Dell representative contacted the customer to discuss their concerns Our representative offered assistance with a return for a full refund or, as a one-time gesture for customer satisfaction reasons, offered to provide one part to replace a piece of the cover that has cosmetic damage The customer opted for the part replacement and, once the part shipped indicated he also wanted additional replacement parts which our representative denied The customer was advised that, if he is still unhappy, he may return the computer for a refund within thirty (30) days from the invoice date as Dell will not be offering any additional concessions in this matter We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint
ID:
*** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a copy
of the customer’s submissionOur records indicate the Dell
representative; Sabrina has authorized a new system exchange to address and
resolve the technical problems the customer had been having with their computer. Ms*** has received the new computer. Additionally, Dell has sent the customer a
pre-paid shipping label so she may return the original system to Dell at no
cost to her. We are happy to resolve
this matter for the customer. Please
have the customer contact our representative directly by email at ***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
I ANTICIPATE THAT THE REPLACEMENT COMPUTER WILL HAVE THE EXACT SPECS OF THE ORIGINAL ONE I PURCHASED, INCLUDING (BUT NOT LIMITED TO): INTEL CORE iGB RAM TB HD. ALSO, PLEASE HAVE IT CHECKED OUT COMPLETELY BY QUALITY TECH BEFORE SENDING IT TO ME
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer system was out of warranty December it was brought in for diagnosisPictures were provided at the time of arrival at the depot it clearly shows a liquid spill and a gummy substances that appears to be dried sodaThe customer was refunded for the shipping material as early stated which is non-refundable normallyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:
*** * ***, of the ARG, was honestly no better then the regular reps I had spoken to before I made a complaint The regular rep had already promised a refund and she acted as if she was doing me a favor by honoring it Never contacted me until it was the end of her shift and never responded to emails on timeThe ARG is a joke, plain and simple.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have been writing to the email you provide, however I usually do not receive a response and when I do it is after a lengthy period of time, we are still dealing with orders from November of last year, ridiculous is not the word.The business claims to have refunded the taxes, we only received tax refunds from orders we are waiting for the remaining refunds from orders, this business has been handling the issue in a very unprofessional manner
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The Dell representative made an appointment with me and missed the appointment and called after the promised windowI could not wait all day for the repI need another specific appointment time
Regards,
*** ***