Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not find this solution satisfactory because there is still an issue on Dell's side that they refuse to resolve They will not change the invoice date that they incorrectly posted I have tried every method of contacting them and get treated like garbage on the phone and via IM chat It is absurd that they would treat a customer like they have to me, I have wasted hours of my time on this and I am done with it, Dell will never have my business again and I will make it my personal goal to convince all of my friends and family to never buy from Dell again as well. I will accept their response because I have been worn down on this to the point where I just don't care anymore and I never want to see an email or call from Dell again
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms** ***A Dell representative recently contacted Ms*** regarding her concerns
***
Her request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, she may continue to receive Dell marketing communicationsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer authorized a returnThe representative followed up that the credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
I will advise you when the monies are deposited to my account. Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the entire overcharge, not just dollars, is returned to meDell has indicated that they already sent to my account
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
*** * ***, of the ARG, was honestly no better then the regular reps I had spoken to before I made a complaint The regular rep had already promised a refund and she acted as if she was doing me a favor by honoring it Never contacted me until it was the end of her shift and never responded to emails on timeThe ARG is a joke, plain and simple.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the credit has been applied to the gift card and our
representative, ***, has updated Ms*** with the statusWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
While the matter seems to maybe be handled I still do not feel Dell values their customers and was able to handle anything in a timely and reasonable fashion It seems that the only reason they decided to handle this situation is because I turned it into the Revdex.com and not own their own goodwill I oredered this computer clear back at the beginning of February 2016, and it took me contacting the Revdex.com, multiple demands that they cancel the order, them ignoring those demands and sending it anyway, me having to refuse it at my door and send it back, and months for it to get taken care of It is now the end of July and they finally have everything done so I'm told I still need to check my credit report tomake certain they didn't screw my credit up So no I do not feel they handled any of these matter in a timely manner and I definitely do not feel they value their customers one single bit I will never recommend them to anyone and I tell everyone I know and meet to never buy anything from this company because of how trouble their customer service is
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have attempted to contact the Dell representative by phone. The phone extension which he provided is apparently invalid - at least that is what I was told when I attempted to call itI have been in contact with him by email. I keep getting different excuses, not resolutions. I contacted Dell Customer Care by phone on February I was told that the issue was escalated and I would receive a refund in - business daysI did not. I contacted Customer Care again by phone today. This time I demanded to speak to a supervisor. This person transferred me to the "credit card" department - which turned out to be the operatorThere is NO credit card departmentThe operator told me she would transfer me to a supervisor in the customer care departmentShe did notShe transferred me to the same general queue. The (non-supervisor) representative who answered the phone told me that she was referring the issue to the "back office" and I would receive a refund in - business days.This company seems to be totally incapable of processing this refund.Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer only purchased a standard hardware warrantyThe type of damage the customer had falls under accidental damage which the customer did not purchase, which is why it was not coveredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not force updates as the customer mentioned he had to click on the icon to acknowledge and downloadDell hardware warranty is expired the customer can contact our software support which is fee based or he may contact Microsoft directly about the updateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com, The representative has followed up with the customer and is currently working with the credit department to resolve the issueThe representative will be following up with a final resolutionThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative; ***
has made a number of attempts to reach the customer by phone and email in their effort to assist the customer; but at this writing, there has been no communication back from the customer. Dell is here to stand by the hardware warranty, but Dell is unable to provide the customer with a refund of her purchase price because she had purchased the system from Sam’s Club and not directly from Dell. A return for refund is a matter that needs to be addressed by the customer and their seller. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative, *** if they change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:I already, sent or more than videos to *** couple of times*** is not availablePer his request, I sent an e-mail to him what date and time he can call me but he is not calling me the date, day and time I provided himHe is calling me whenever he feels like as usualI can not sit home all day I have to work and I have other commitments to doI already told him I waited for him in the past minutes to hour longer I am not going to do that anymoreI would like to contact his manager or legal department because it is not going anywhere*** is not take my case seriously and he is not assign my case to anybody else eitherDell Company as a whole not doing or taking any action toward ***If it was in USA that person would been fired or taken an action by now
Regards,
*** ***
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative worked internally with the gift card team and had a new card issued with a new expiration dateThe representative confirmed with the customer of receipt
The representative can be reached directly by email at ***@Dell.com if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has resolved the customer’s internet issues. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the
Dell
representative; *** has informed the customer the software in question is
his Adobe Software. In the interest of
customer satisfaction, and in an effort to bring this matter to closure for our
customer, *** has authorized a concession in the amount of $38, which has
gone back to the customer’s original form of payment, his Visa Card, on
11/12/2015. The customer has expressed
his appreciation for this consideration. Please have the customer contact
our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** is attempting to reach the customer by phone or emailAfter further review of the customer’s account we would like to offer the customer a new system exchangePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do, however, hope they review their business practices as I know there are many more customers with similar situationsI also hope they demonstrate better judgement in selling products that are faulty without proper review of the product prior to selling it.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe customer is correct a broken hinge would fall under the accidental damage clause and if the customer only had a hardware warranty it would not have been covered. The last contact by the customer in regards to her system prior to warranty expiration is 9/15/in which she did request a system replace due to noise. The customer was denied system replacement because there was no justified cause and the issue was resolved at that time. The customer may contact the out of warranty department at ###-###-####. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely,
Advanced Resolution Group
***
Dell Inc
Today’s Date: 06/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states a portion of the credit was not completed. We ask the customer to contact the representative at ***@Dell.com as soon as possible to research the matter further. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not find this solution satisfactory because there is still an issue on Dell's side that they refuse to resolve They will not change the invoice date that they incorrectly posted I have tried every method of contacting them and get treated like garbage on the phone and via IM chat It is absurd that they would treat a customer like they have to me, I have wasted hours of my time on this and I am done with it, Dell will never have my business again and I will make it my personal goal to convince all of my friends and family to never buy from Dell again as well. I will accept their response because I have been worn down on this to the point where I just don't care anymore and I never want to see an email or call from Dell again
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms** ***A Dell representative recently contacted Ms*** regarding her concerns
***
Her request to opt-out of Dell promotions has been processedPlease note that it may take some time for changes to take effectIn the interim, she may continue to receive Dell marketing communicationsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer authorized a returnThe representative followed up that the credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
I will advise you when the monies are deposited to my account. Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the entire overcharge, not just dollars, is returned to meDell has indicated that they already sent to my account
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
*** * ***, of the ARG, was honestly no better then the regular reps I had spoken to before I made a complaint The regular rep had already promised a refund and she acted as if she was doing me a favor by honoring it Never contacted me until it was the end of her shift and never responded to emails on timeThe ARG is a joke, plain and simple.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the credit has been applied to the gift card and our
representative, ***, has updated Ms*** with the statusWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
While the matter seems to maybe be handled I still do not feel Dell values their customers and was able to handle anything in a timely and reasonable fashion It seems that the only reason they decided to handle this situation is because I turned it into the Revdex.com and not own their own goodwill I oredered this computer clear back at the beginning of February 2016, and it took me contacting the Revdex.com, multiple demands that they cancel the order, them ignoring those demands and sending it anyway, me having to refuse it at my door and send it back, and months for it to get taken care of It is now the end of July and they finally have everything done so I'm told I still need to check my credit report tomake certain they didn't screw my credit up So no I do not feel they handled any of these matter in a timely manner and I definitely do not feel they value their customers one single bit I will never recommend them to anyone and I tell everyone I know and meet to never buy anything from this company because of how trouble their customer service is
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have attempted to contact the Dell representative by phone. The phone extension which he provided is apparently invalid - at least that is what I was told when I attempted to call itI have been in contact with him by email. I keep getting different excuses, not resolutions. I contacted Dell Customer Care by phone on February I was told that the issue was escalated and I would receive a refund in - business daysI did not. I contacted Customer Care again by phone today. This time I demanded to speak to a supervisor. This person transferred me to the "credit card" department - which turned out to be the operatorThere is NO credit card departmentThe operator told me she would transfer me to a supervisor in the customer care departmentShe did notShe transferred me to the same general queue. The (non-supervisor) representative who answered the phone told me that she was referring the issue to the "back office" and I would receive a refund in - business days.This company seems to be totally incapable of processing this refund.Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer only purchased a standard hardware warrantyThe type of damage the customer had falls under accidental damage which the customer did not purchase, which is why it was not coveredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell does not force updates as the customer mentioned he had to click on the icon to acknowledge and downloadDell hardware warranty is expired the customer can contact our software support which is fee based or he may contact Microsoft directly about the updateAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com, The representative has followed up with the customer and is currently working with the credit department to resolve the issueThe representative will be following up with a final resolutionThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative; ***
has made a number of attempts to reach the customer by phone and email in their effort to assist the customer; but at this writing, there has been no communication back from the customer. Dell is here to stand by the hardware warranty, but Dell is unable to provide the customer with a refund of her purchase price because she had purchased the system from Sam’s Club and not directly from Dell. A return for refund is a matter that needs to be addressed by the customer and their seller. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative, *** if they change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:I already, sent or more than videos to *** couple of times*** is not availablePer his request, I sent an e-mail to him what date and time he can call me but he is not calling me the date, day and time I provided himHe is calling me whenever he feels like as usualI can not sit home all day I have to work and I have other commitments to doI already told him I waited for him in the past minutes to hour longer I am not going to do that anymoreI would like to contact his manager or legal department because it is not going anywhere*** is not take my case seriously and he is not assign my case to anybody else eitherDell Company as a whole not doing or taking any action toward ***If it was in USA that person would been fired or taken an action by now
Regards,
*** ***
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative worked internally with the gift card team and had a new card issued with a new expiration dateThe representative confirmed with the customer of receipt
The representative can be reached directly by email at ***@Dell.com if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has resolved the customer’s internet issues. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the
Dell
representative; *** has informed the customer the software in question is
his Adobe Software. In the interest of
customer satisfaction, and in an effort to bring this matter to closure for our
customer, *** has authorized a concession in the amount of $38, which has
gone back to the customer’s original form of payment, his Visa Card, on
11/12/2015. The customer has expressed
his appreciation for this consideration. Please have the customer contact
our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** is attempting to reach the customer by phone or emailAfter further review of the customer’s account we would like to offer the customer a new system exchangePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do, however, hope they review their business practices as I know there are many more customers with similar situationsI also hope they demonstrate better judgement in selling products that are faulty without proper review of the product prior to selling it.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe customer is correct a broken hinge would fall under the accidental damage clause and if the customer only had a hardware warranty it would not have been covered. The last contact by the customer in regards to her system prior to warranty expiration is 9/15/in which she did request a system replace due to noise. The customer was denied system replacement because there was no justified cause and the issue was resolved at that time. The customer may contact the out of warranty department at ###-###-####. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely,
Advanced Resolution Group
***
Dell Inc
Today’s Date: 06/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states a portion of the credit was not completed. We ask the customer to contact the representative at ***@Dell.com as soon as possible to research the matter further. Sincerely, Executive Support TeamIncident ID: ***Dell Inc