Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for discounts on a recent order We regret any miscommunication which may have occurred and appreciate the feedback
Dell’s marketing vehicles include messaging that promotional offerings are subject to change and Dell policy restricts Dell representatives from offering a promotion once the promotion has ended Since the date of the submission, Dell representatives have been in contact with the customer and, for customer satisfaction reasons, offered a discount on a computer order The customer requested a larger discount than what our representative offered which was denied We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did provide a Dell issued purchase ID number, which was emailed to me from Dell that states the order was placed on 10/for $317.91, and the original email from Dell clearly stated that the order was paid for with Dell gift card I was never notified that the order was cancelled until I initiated the contact with Dell as part of this complaint I have sent a copy of the email to Dell representative, but she then informed me that the order never went through, and she couldn't locate any information despite the fact that I provided her a copy of the Dell generated email with the correct Dell purchase ID I believe it's Dell's responsibility to notify the customer if the order didn't go through after they send out confirmation that they received the order Additionally, it is Dell's responsibility to keep records after an order has been placed.I have attached a copy of the original Dell purchase confirmation email Since then I have also tried to help *** locate the gift card by providing the original Dell issued purchase receipt for the gift card (also attached)
Regards,
** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested an exchange computer which was deniedSubsequently, for customer satisfaction reasons, our representative processed a service dispatch to send a technician and parts to repair the computer and the service has been completedOur representative requested that Ms*** test the system and contact him should she encounter any issues and, to date, there has been no follresponse by Ms***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent order placed via the Dell Outlet We regret any miscommunication which may have occurred and appreciate
the feedback Dell Outlet offers certified refurbished Dell computers at a discount Computers sold via the Outlet are sold “as is” and are otherwise covered by Dell’s Limited Hardware Warranty Since the date of the submission, A Dell representative contacted the customer to discuss their concerns Our representative offered assistance with a return for a full refund or, as a one-time gesture for customer satisfaction reasons, offered to provide one part to replace a piece of the cover that has cosmetic damage The customer opted for the part replacement and, once the part shipped indicated he also wanted additional replacement parts which our representative denied The customer was advised that, if he is still unhappy, he may return the computer for a refund within thirty (30) days from the invoice date as Dell will not be offering any additional concessions in this matter We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMrU*** expressed dissatisfaction with Dell’s responseDell records indicate MrU*** contacted Dell and many follow up attempts were made by Dell representatives to contact MrU*** and follow up with his Return/Exchange requests however, there was no response to our representatives’ follow up contact attemptsWhen MrU*** responded in mid-February the only resolution available would be to run diagnostics to determine the cause of the issue at which time a resolution will be offeredWe remain available to assist MrU*** under the terms of Dell’s Limited Hardware Warranty and our other policiesAs Dell’s stance remains unchanged, no further attempt will be made to reach MrU*** regarding this matterWe ask that he contact our representative at *** for any further assistance he may need regarding this matterAlternatively, he may contact Dell via telephone at *** ***, or via email or chat by visiting ***t and for online assistance at ***Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, All collection efforts have ceased and this case is closedOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and authorized a return for full creditThe representative will follow up once the system has been received and credit has postedPlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, as a onetime goodwill gesture, offered the customer a
discounted rate on depot repairs and the customer agreedOur records indicate the service has been completed, the system returned to the customer and the customer confirms the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
I ANTICIPATE THAT THE REPLACEMENT COMPUTER WILL HAVE THE EXACT SPECS OF THE ORIGINAL ONE I PURCHASED, INCLUDING (BUT NOT LIMITED TO): INTEL CORE iGB RAM TB HD. ALSO, PLEASE HAVE IT CHECKED OUT COMPLETELY BY QUALITY TECH BEFORE SENDING IT TO ME
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records indicate the original invoice date of September 6th, Our representative
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our representative also offered technical assistance, as well as, onsite and depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and, per the terms and conditions of the sale, respectfully denied the request for a refund or new system exchange Technical support and
service, per the terms and conditions of the Dell Limited Hardware Warranty, was offered, however; she declinedDell Technical Support remains available to assist should the customer change her mindSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Subsequently the customer placed another computer order which has now been delivered We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand the information the customer reviewed on line prior to registering the system into their nameWe have offered to replace the system under the terms and conditions of the warrantyThe system will be covered under a day warranty, the customer has days to accept the offer after which Dell will not respond further on this matterPlease review additional information available at this link specific to the Retail End User Agreement: *** The representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and after the review of the accountThe representative explained that the system is out of warranty and the accidental damage would have covered the first yearA system glitch occurred and it appears it shows year insteadDue to this the representative authorized a replacement adapter be sentThe customer has confirmed receipt of the adapter and a return shipping label was issued for the old adapterSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me presuming the laptop arrives, as promised in to business days from May 18th.
Regards,
*** ***
Revdex.com Complaint
ID:
*** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a copy
of the customer’s submissionOur records indicate the Dell
representative; Sabrina has authorized a new system exchange to address and
resolve the technical problems the customer had been having with their computer. Ms*** has received the new computer. Additionally, Dell has sent the customer a
pre-paid shipping label so she may return the original system to Dell at no
cost to her. We are happy to resolve
this matter for the customer. Please
have the customer contact our representative directly by email at ***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: The unopened Samsung UN60JS7000F 60" 4K television was signed for by one *** (Dell Return Center employee) on 04/01/at 3:07PM I am not closing this case until the full $1,is refunded to my Preferred Account. Regards,*** ***###-###-####Dell order: ***Purchase amount: $1,579.24Revdex.com complaint: ***Incident: ***Pilot tracking: *** (ref# ***)
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative is working to expedite the credit and will update the customer once it has postedfurther questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
wants a refund. We regret any dissatisfaction she may have experienced
and appreciate the feedback provided. Since the date of the submission, a
Dell representative remained engaged and the customer’s Dell account has now
been refunded in full. We ask that the customer contact our
representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for discounts on a recent order We regret any miscommunication which may have occurred and appreciate the feedback
Dell’s marketing vehicles include messaging that promotional offerings are subject to change and Dell policy restricts Dell representatives from offering a promotion once the promotion has ended Since the date of the submission, Dell representatives have been in contact with the customer and, for customer satisfaction reasons, offered a discount on a computer order The customer requested a larger discount than what our representative offered which was denied We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did provide a Dell issued purchase ID number, which was emailed to me from Dell that states the order was placed on 10/for $317.91, and the original email from Dell clearly stated that the order was paid for with Dell gift card I was never notified that the order was cancelled until I initiated the contact with Dell as part of this complaint I have sent a copy of the email to Dell representative, but she then informed me that the order never went through, and she couldn't locate any information despite the fact that I provided her a copy of the Dell generated email with the correct Dell purchase ID I believe it's Dell's responsibility to notify the customer if the order didn't go through after they send out confirmation that they received the order Additionally, it is Dell's responsibility to keep records after an order has been placed.I have attached a copy of the original Dell purchase confirmation email Since then I have also tried to help *** locate the gift card by providing the original Dell issued purchase receipt for the gift card (also attached)
Regards,
** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceMs*** requested an exchange computer which was deniedSubsequently, for customer satisfaction reasons, our representative processed a service dispatch to send a technician and parts to repair the computer and the service has been completedOur representative requested that Ms*** test the system and contact him should she encounter any issues and, to date, there has been no follresponse by Ms***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent order placed via the Dell Outlet We regret any miscommunication which may have occurred and appreciate
the feedback Dell Outlet offers certified refurbished Dell computers at a discount Computers sold via the Outlet are sold “as is” and are otherwise covered by Dell’s Limited Hardware Warranty Since the date of the submission, A Dell representative contacted the customer to discuss their concerns Our representative offered assistance with a return for a full refund or, as a one-time gesture for customer satisfaction reasons, offered to provide one part to replace a piece of the cover that has cosmetic damage The customer opted for the part replacement and, once the part shipped indicated he also wanted additional replacement parts which our representative denied The customer was advised that, if he is still unhappy, he may return the computer for a refund within thirty (30) days from the invoice date as Dell will not be offering any additional concessions in this matter We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMrU*** expressed dissatisfaction with Dell’s responseDell records indicate MrU*** contacted Dell and many follow up attempts were made by Dell representatives to contact MrU*** and follow up with his Return/Exchange requests however, there was no response to our representatives’ follow up contact attemptsWhen MrU*** responded in mid-February the only resolution available would be to run diagnostics to determine the cause of the issue at which time a resolution will be offeredWe remain available to assist MrU*** under the terms of Dell’s Limited Hardware Warranty and our other policiesAs Dell’s stance remains unchanged, no further attempt will be made to reach MrU*** regarding this matterWe ask that he contact our representative at *** for any further assistance he may need regarding this matterAlternatively, he may contact Dell via telephone at *** ***, or via email or chat by visiting ***t and for online assistance at ***Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, All collection efforts have ceased and this case is closedOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and authorized a return for full creditThe representative will follow up once the system has been received and credit has postedPlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative, as a onetime goodwill gesture, offered the customer a
discounted rate on depot repairs and the customer agreedOur records indicate the service has been completed, the system returned to the customer and the customer confirms the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
I ANTICIPATE THAT THE REPLACEMENT COMPUTER WILL HAVE THE EXACT SPECS OF THE ORIGINAL ONE I PURCHASED, INCLUDING (BUT NOT LIMITED TO): INTEL CORE iGB RAM TB HD. ALSO, PLEASE HAVE IT CHECKED OUT COMPLETELY BY QUALITY TECH BEFORE SENDING IT TO ME
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records indicate the original invoice date of September 6th, Our representative
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our representative also offered technical assistance, as well as, onsite and depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has contacted the customer and, per the terms and conditions of the sale, respectfully denied the request for a refund or new system exchange Technical support and
service, per the terms and conditions of the Dell Limited Hardware Warranty, was offered, however; she declinedDell Technical Support remains available to assist should the customer change her mindSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Subsequently the customer placed another computer order which has now been delivered We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand the information the customer reviewed on line prior to registering the system into their nameWe have offered to replace the system under the terms and conditions of the warrantyThe system will be covered under a day warranty, the customer has days to accept the offer after which Dell will not respond further on this matterPlease review additional information available at this link specific to the Retail End User Agreement: *** The representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and after the review of the accountThe representative explained that the system is out of warranty and the accidental damage would have covered the first yearA system glitch occurred and it appears it shows year insteadDue to this the representative authorized a replacement adapter be sentThe customer has confirmed receipt of the adapter and a return shipping label was issued for the old adapterSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me presuming the laptop arrives, as promised in to business days from May 18th.
Regards,
*** ***
Revdex.com Complaint
ID:
*** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer, ***
***. Thank you for providing a copy
of the customer’s submissionOur records indicate the Dell
representative; Sabrina has authorized a new system exchange to address and
resolve the technical problems the customer had been having with their computer. Ms*** has received the new computer. Additionally, Dell has sent the customer a
pre-paid shipping label so she may return the original system to Dell at no
cost to her. We are happy to resolve
this matter for the customer. Please
have the customer contact our representative directly by email at ***@Dell.com if they should need
any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: The unopened Samsung UN60JS7000F 60" 4K television was signed for by one *** (Dell Return Center employee) on 04/01/at 3:07PM I am not closing this case until the full $1,is refunded to my Preferred Account. Regards,*** ***###-###-####Dell order: ***Purchase amount: $1,579.24Revdex.com complaint: ***Incident: ***Pilot tracking: *** (ref# ***)
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative is working to expedite the credit and will update the customer once it has postedfurther questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s foll
submission. Customer expressed dissatisfaction with Dell’s response and
wants a refund. We regret any dissatisfaction she may have experienced
and appreciate the feedback provided. Since the date of the submission, a
Dell representative remained engaged and the customer’s Dell account has now
been refunded in full. We ask that the customer contact our
representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc