Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has discussed the depot repair matter with the customer and the customer has accepted the $concession offered him for the disappointing repair transaction. We certainly do apologize for any negative experience this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has apologized for the limited quantities of the item the customer ordered being cancelled and an alternative item has been offered at the same price. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Dell records show that after Mr***’s provided the pictures it was determined the product was out of warrantyThe representative requested the receipt or proof of purchase due to Mr***s stating he had just purchasedMr***s will need to provide a valid proof of purchase in order to investigate furtherSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Our records indicate that Dell representative *** has authorized the tablet for depot serviceOnce the tablet is returned the representative will follow up to confirm no further problemsThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service support and wants a product replacement or a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceCustomer is claiming that the replacement system shipped to him arrived in an empty boxAfter Dell investigated the case, the customer was asked to provide some additional informationThey were asked to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for reviewThe customer was also asked to return their original system to Dell prior to another system being shipped as a replacement to them, if approved by the investigation departmentPlease note, customer elected not to provide the required informationFurthermore, the original system purchased is beyond the return policy; therefore, their request for refund is respectfully deniedShould the customer have any questions or concerns they can reach out to our representative directly by e-mail at ***.Sincerely, Advanced Resolution Group Incident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the order reinstatedWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms and conditions of the sale www.Dell.com/WarrantyFurthermore, the order was canceled due to pricing error and cannot be reinstatedDell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates, Dell reserves the right to cancel orders arising from pricing or other errorsShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as an Operating System software upgrade Since the date of the submission, Dell representatives contacted the customer to provide assistance and appear to have resolved most of the issues with an exception of some free software that is not available as a download Our representative offered assistance in downloading a comparable application which the customer declined We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe examples the customer has provided are only basic configuration before support is addedPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative *** has followed up and apologized we do show the funds have been applied to the gift cardThe representative provided the gift card and pin number also the total amount availableSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has since posted to the customer’s Dell account We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have an email from the 10th support rep I spoke with on the night of 9/into the morning of 9/ She states "We understand that you have outlet new, but in our records it shows refurbished."Dell offered me 35% off to keep the computer that DID NOT work and I had to fight to even get a refund There is NO WAY the computer they shipped me was new or had been tested I have a video of the fact that the piece of junk wouldn't even boot:***I did not want a refund I want what they said I was getting when the took my money Fraud is still fraud.Refurbished is NOT new They are mutually exclusive
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I see that Dell here is in a big hurry to close the case instead of trying to reach a satisfactory resolution with meDell has offered a small discount compared to the original advertised dealAt this point, I don't really care about any compensation but I do not want Dell to just get away with this and add it to their portfolio on Revdex.com as a resolved complaintI just would like if I can give them a negative rating similar to what users do on eBay or Amazon so next time they make sure before they make any more "typographical" errors
Regards,
*** ***
Complaint: ***
I am rejecting this response because: proof of payment ie copy of the Dell invoice, as well as screens of their portal showing proof of purchase plus date of bank transaction had been provided on a few instancesDell however denied the documents
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss his concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Per the terms of the sale, our representative, ***, respectfully denied Mr***’s request for a return for creditPer the terms and conditions of the Dell
Limited Warranty, *** denied Mr***’s request to replace the desktop system with a portable, however; he offered an exchange, which was declined, in accordance with the warranty***, also, advised Mr*** on upgrading his warranty*** remains available and may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order number *** was delivered to Ms*** on November 22, under FedEx tracking number ***Furthermore, our representative also sent her a replacement Microsoft Product Identity (MPI) card for Office Professional and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsThe representative explained the terms of sale, the limited hardware warranty, and confirmed
hardware functionality
***
***
Please note that as a onetime gesture of goodwill, our representative provided months warranty extension and followwith Mr*** to confirm resolutionHer request for years free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***. We regret the dissatisfaction however Dell does not offer loaner unitsOur representative explained the terms of sale, limited hardware warranty, and return policyThese do not include loaner units and require proper troubleshooting.***Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for a replacement unit was respectfully denied as records indicate offers for technical support, depot, and onsite service have been declined or canceled by the customerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesShould the customer reconsider working with our representative they may be contacted directly via e-mail at ***@Dell.com.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has discussed the depot repair matter with the customer and the customer has accepted the $concession offered him for the disappointing repair transaction. We certainly do apologize for any negative experience this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has apologized for the limited quantities of the item the customer ordered being cancelled and an alternative item has been offered at the same price. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Dell records show that after Mr***’s provided the pictures it was determined the product was out of warrantyThe representative requested the receipt or proof of purchase due to Mr***s stating he had just purchasedMr***s will need to provide a valid proof of purchase in order to investigate furtherSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, Our records indicate that Dell representative *** has authorized the tablet for depot serviceOnce the tablet is returned the representative will follow up to confirm no further problemsThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service support and wants a product replacement or a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceCustomer is claiming that the replacement system shipped to him arrived in an empty boxAfter Dell investigated the case, the customer was asked to provide some additional informationThey were asked to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for reviewThe customer was also asked to return their original system to Dell prior to another system being shipped as a replacement to them, if approved by the investigation departmentPlease note, customer elected not to provide the required informationFurthermore, the original system purchased is beyond the return policy; therefore, their request for refund is respectfully deniedShould the customer have any questions or concerns they can reach out to our representative directly by e-mail at ***.Sincerely, Advanced Resolution Group Incident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the order reinstatedWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms and conditions of the sale www.Dell.com/WarrantyFurthermore, the order was canceled due to pricing error and cannot be reinstatedDell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging which indicates, Dell reserves the right to cancel orders arising from pricing or other errorsShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as an Operating System software upgrade Since the date of the submission, Dell representatives contacted the customer to provide assistance and appear to have resolved most of the issues with an exception of some free software that is not available as a download Our representative offered assistance in downloading a comparable application which the customer declined We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe examples the customer has provided are only basic configuration before support is addedPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative *** has followed up and apologized we do show the funds have been applied to the gift cardThe representative provided the gift card and pin number also the total amount availableSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has since posted to the customer’s Dell account We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have an email from the 10th support rep I spoke with on the night of 9/into the morning of 9/ She states "We understand that you have outlet new, but in our records it shows refurbished."Dell offered me 35% off to keep the computer that DID NOT work and I had to fight to even get a refund There is NO WAY the computer they shipped me was new or had been tested I have a video of the fact that the piece of junk wouldn't even boot:***I did not want a refund I want what they said I was getting when the took my money Fraud is still fraud.Refurbished is NOT new They are mutually exclusive
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I see that Dell here is in a big hurry to close the case instead of trying to reach a satisfactory resolution with meDell has offered a small discount compared to the original advertised dealAt this point, I don't really care about any compensation but I do not want Dell to just get away with this and add it to their portfolio on Revdex.com as a resolved complaintI just would like if I can give them a negative rating similar to what users do on eBay or Amazon so next time they make sure before they make any more "typographical" errors
Regards,
*** ***
Complaint: ***
I am rejecting this response because: proof of payment ie copy of the Dell invoice, as well as screens of their portal showing proof of purchase plus date of bank transaction had been provided on a few instancesDell however denied the documents
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last
response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss his concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Per the terms of the sale, our representative, ***, respectfully denied Mr***’s request for a return for creditPer the terms and conditions of the Dell
Limited Warranty, *** denied Mr***’s request to replace the desktop system with a portable, however; he offered an exchange, which was declined, in accordance with the warranty***, also, advised Mr*** on upgrading his warranty*** remains available and may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Mr*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order number *** was delivered to Ms*** on November 22, under FedEx tracking number ***Furthermore, our representative also sent her a replacement Microsoft Product Identity (MPI) card for Office Professional and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsThe representative explained the terms of sale, the limited hardware warranty, and confirmed
hardware functionality
***
***
Please note that as a onetime gesture of goodwill, our representative provided months warranty extension and followwith Mr*** to confirm resolutionHer request for years free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***. We regret the dissatisfaction however Dell does not offer loaner unitsOur representative explained the terms of sale, limited hardware warranty, and return policyThese do not include loaner units and require proper troubleshooting.***Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for a replacement unit was respectfully denied as records indicate offers for technical support, depot, and onsite service have been declined or canceled by the customerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesShould the customer reconsider working with our representative they may be contacted directly via e-mail at ***@Dell.com.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc