Today’s Date: 01/21/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed the customers refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was not aware that the McAfee had not been added to my PC until I went to try to renew I feel Dell should have given me instructions on how to obtain the McAfee program and let me know that it was up to me to do so (following the same protocol they did when I purchased both Corel and Microsoft programs through Dell) Since I wasn't contacted, I did not know that I needed to do anything Since they continue to promote month McAfee programs with new computer purchases, I do not understand why it is not possible to simply give me the subscription now for the next months I feel they are using this as a marketing attraction, knowing full well that many consumers will not know that it is up to them to take steps for proper installation I am also not satisfied with Dell's response (lack of response) to the unprofessional, inept customer service and the fact that I was bounced around for hours and days at a time because on one department knew what to do If their technicians know that the McAfee must be installed within the first days (or the benefit is lost) then someone should have told me that long before I got to this stage and had to engage the Revdex.com to get an answer.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, *** has addressed each
concern the customer had shared with Dell and the Revdex.com. Mr*** declares the Dell Inspiron 15-computer purchased from a third party, may have been a “used” computer when to his knowledge it should have been new. *** had explained to Mr*** since he had not purchased the computer directly from Dell, only his seller would know the answer to this question. In the meantime, since an onsite service call had failed to repair the system, *** arranged for the computer to be sent to the Dell Depot Facility for a thorough examination and repair. The system was repaired and shipped back to Mr*** on 11/06/2017. *** had asked the customer to test the system and when he did a follcall, Mr*** had informed *** the system had frozen during use. *** offered further assistance; but Mr*** revealed this is not a good time as he is extremely busy with relocating, so he declined ***’s offer. Mr*** has ***’s contact information should he need further assistance, we invite him to reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe explained the terms and conditions of the warranty and denied the exchange requestThe representative authorized an onsite service to replace parts and followed up once completedThe customer confirmed system is working fine after onsite was completedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I did not wait months, the email from Dell that I received after contacting Dell with days of receiving the Laptop said the following word for word: We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell.I never received the follreply from Dell, I logged into my account to check for any messages posted to my Dell acct, and I contacted Dell several times, I was put on forever HOLD, and magically disconnected (I assume by Dell)Dell is misrepresenting the truth and no longer stands behind their products ***
Complaint: ***
I am rejecting this response because:I have contacted Dell within the 30-day window about this issue, as opposed to what Dell is sayingJust to prove that, I'm pasting here some of the chat log I received in the email: This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your recordsYour session ID for this incident is ***Time Details 01/26/02:12:06PMSession Started with Agent (***)01/26/02:12:06PM*** ***: "The router is not functioning as described/expectedThe signal strength is so low that I had to just be around the router to get connected to internet."01/26/02:12:15PMAgent (***): "Welcome to Dell Customer Care Chat! My name is ***."01/26/02:12:17PMAgent (***): "Hello, How are you doing today?"01/26/02:12:23PMAgent (***): "I understand your concern and I will personally attend to this matter and assure you to provide quality service."01/26/02:12:43PMAgent (***): "Is this the correct Dell Purchase ID:-***"01/26/02:13:21PM*** ***: "this is the Dell Purchase ID"01/26/02:13:34PM*** ***: "the order # is ***"01/26/02:13:40PM*** ***: "how r u" It is just some random excuse to not refundI'm not satisfied
Regards,
*** ***
Dear Revdex.com,Dell Representative, *** attempted to contact Mr*** *** but was not successfulHowever, our representative was able to leave a voice mail message and sent an email for follow-upMr*** returned his system for a full creditThe system was received
at Dell and the full credit applied to Mr***’ accountOur representative, ***, remains available to assist Mr*** in resolving the issues as reported in his complaint.Sincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concerns and explained Dell's Consumer Terms of SaleOur records show, she was only
charged once for order number *** in the amount of $Her request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representatives only recommend systems that can meet the needsDell does not guarantee every third party software will workAdvanced Resolution Group Incident *** Dell Inc
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** , to address the contents of their correspondenceThe
customer states they are receiving tech support fraud calls identifying themselves as DellAt this time the agent has reported the incident to the Dell security team and the customers feedback was takenAdditionally the customer was directed to report the incidents to the FCCDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was charged for the order I have cancelledSo they promised not to charge for the failed order, but they charged it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell repeatedly gave me the runaround until I submitted my complain with you They sent me a replacement monitor, which had a small but quite visible defect, so they sent me a second replacement that is working fine I do not invoke the Revdex.com lightly, but in this case channels were going nowhere after more than reasonable effort on my part I should not have to work this hard to get a DB error on Dell's part resolved, and their phone system is pervasively broken
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the warranty expired on 8/27/the service call was completed on 5/22/As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that July 19/a return was authorized for the systemOn July 24th an exchange was authorized for the systemOnce the original system was returned to Dell a full credit was provided less shippingThe customer also received the exchange unit which is why a hold was placed on the account due to non-paymentThe customer will need to follow up with Dell Financial in regards to her financial account and paymentsAt this time until the customer authorizes payment for the exchange system she receive no further support will be providedSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:Dear Revdex.com,We received the following email on the 26th of January:“This mail is related to your recent interaction with Dell technical support & our records show that the AC Adapter was shipped to youHowever, it was refused by you for a delivery as you said that you would buy it locally.” ***This is untrueThe adapter was never shippedThis is why we have been trying to cancel the order since the 5th of January after they failed to ship the adapterWe never refused the delivery because of a local purchaseWe had to end up purchasing one because Dell failed to honor their commitment to ship by the 4th of JanuaryWe were guaranteed on the phone, by email they said it was “expected” to arrive by the 4th of JanuaryI did not arrive.We received the following email on the 23rd of January:“Please accept our sincere apologies for the delay in getting the order fulfilledAs now you have request for a cancellation, the request has been submitted and we will keep you updatedAt Dell, we take pride in our service so please let us know if you have any other queries.” *** ***Our order is still has not been canceled!We received the following email on 25th of January:“Subject: Dell Order Has Shipped for Dell Purchase ID: ***” ***@Dell.comWe received three phone calls telling us to call DellI have spent hours and hours speaking with DellOne of these phone messages stated our order would be canceledOne of these messages stated that the part wouldn’t be ready until the middle of MarchAnother message stated that the part had been shipped and would arrive on January 31stThe question is, where is the adapter since it was ordered on December 30th and it is now February 1?This case isn’t closed by a long shotDell, ***, or someone needs to cancel this order ASAPThis is ridiculous!Sinncerely, *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I was originally promised a new computer tower and they failed to get the proper return box to meI eventually decided reconditioned parts were okay because I just want my son's computer to work and Dell has given us so much of the run around.We have cooperated with their policies and they purposely neglected to contact us within a decent time to tell us they can no longer exchange it
Regards,
Keith U***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she received correspondence the day after our last response We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, our records indicate the account has been cleared and the letter received by Ms*** may have been based on prior information and she should not receive any further communications regarding this matter Our representative provided contact information and will remain available to assist should she need additional follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDells website clearly states before you download/install the BIOS update: Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:
This is a follto the complaint I filed with you about Dell Computers more a month agoA representative from Dell did call me, but it was when I was awayUpon returning I called Dell at the number they left, and asked for them to call again, but they have notMeanwhile things with the computer have not gotten better; if anything, worseIn the past month I have had to spend additional dozens of hours with helpful Dell technicians trying to right one problem after anotherAlmost every day there is a new problem; every time there is more use of my time (and often Dell’s) to temporarily fix itAll this could have been avoided if Dell had sent the replacement system I was promised, which would not have required endless hours installing downloads and fixing defective mechanisms with the machine they sentThis has gravely interfered with my work as a professional writerAccording to the last Dell technican I talked with, I still may be at an end, for this computer may need a new hard driveI should be compensated for all the additional time I’ve had to spend this past month trying to fix this computerBesides forwarding this message to Dell, what part does the Revdex.com play in affecting a solution (or do I need to seek recourse elsewhere?)Not to spend any more time, in addition to the hundreds of hours I have already spent, trying to get a consistently working computerA new computer fully downloaded, fully installed, and some form of compensation for the exorbitant number of hours I have already spent getting this computer to (intermittently) work
Regards,
*** ***
Today’s Date: 01/21/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed the customers refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was not aware that the McAfee had not been added to my PC until I went to try to renew I feel Dell should have given me instructions on how to obtain the McAfee program and let me know that it was up to me to do so (following the same protocol they did when I purchased both Corel and Microsoft programs through Dell) Since I wasn't contacted, I did not know that I needed to do anything Since they continue to promote month McAfee programs with new computer purchases, I do not understand why it is not possible to simply give me the subscription now for the next months I feel they are using this as a marketing attraction, knowing full well that many consumers will not know that it is up to them to take steps for proper installation I am also not satisfied with Dell's response (lack of response) to the unprofessional, inept customer service and the fact that I was bounced around for hours and days at a time because on one department knew what to do If their technicians know that the McAfee must be installed within the first days (or the benefit is lost) then someone should have told me that long before I got to this stage and had to engage the Revdex.com to get an answer.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, *** has addressed each
concern the customer had shared with Dell and the Revdex.com. Mr*** declares the Dell Inspiron 15-computer purchased from a third party, may have been a “used” computer when to his knowledge it should have been new. *** had explained to Mr*** since he had not purchased the computer directly from Dell, only his seller would know the answer to this question. In the meantime, since an onsite service call had failed to repair the system, *** arranged for the computer to be sent to the Dell Depot Facility for a thorough examination and repair. The system was repaired and shipped back to Mr*** on 11/06/2017. *** had asked the customer to test the system and when he did a follcall, Mr*** had informed *** the system had frozen during use. *** offered further assistance; but Mr*** revealed this is not a good time as he is extremely busy with relocating, so he declined ***’s offer. Mr*** has ***’s contact information should he need further assistance, we invite him to reach out to ***. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe explained the terms and conditions of the warranty and denied the exchange requestThe representative authorized an onsite service to replace parts and followed up once completedThe customer confirmed system is working fine after onsite was completedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I did not wait months, the email from Dell that I received after contacting Dell with days of receiving the Laptop said the following word for word: We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell.I never received the follreply from Dell, I logged into my account to check for any messages posted to my Dell acct, and I contacted Dell several times, I was put on forever HOLD, and magically disconnected (I assume by Dell)Dell is misrepresenting the truth and no longer stands behind their products ***
Complaint: ***
I am rejecting this response because:I have contacted Dell within the 30-day window about this issue, as opposed to what Dell is sayingJust to prove that, I'm pasting here some of the chat log I received in the email: This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your recordsYour session ID for this incident is ***Time Details 01/26/02:12:06PMSession Started with Agent (***)01/26/02:12:06PM*** ***: "The router is not functioning as described/expectedThe signal strength is so low that I had to just be around the router to get connected to internet."01/26/02:12:15PMAgent (***): "Welcome to Dell Customer Care Chat! My name is ***."01/26/02:12:17PMAgent (***): "Hello, How are you doing today?"01/26/02:12:23PMAgent (***): "I understand your concern and I will personally attend to this matter and assure you to provide quality service."01/26/02:12:43PMAgent (***): "Is this the correct Dell Purchase ID:-***"01/26/02:13:21PM*** ***: "this is the Dell Purchase ID"01/26/02:13:34PM*** ***: "the order # is ***"01/26/02:13:40PM*** ***: "how r u" It is just some random excuse to not refundI'm not satisfied
Regards,
*** ***
Dear Revdex.com,Dell Representative, *** attempted to contact Mr*** *** but was not successfulHowever, our representative was able to leave a voice mail message and sent an email for follow-upMr*** returned his system for a full creditThe system was received
at Dell and the full credit applied to Mr***’ accountOur representative, ***, remains available to assist Mr*** in resolving the issues as reported in his complaint.Sincerely, Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concerns and explained Dell's Consumer Terms of SaleOur records show, she was only
charged once for order number *** in the amount of $Her request for compensation was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representatives only recommend systems that can meet the needsDell does not guarantee every third party software will workAdvanced Resolution Group Incident *** Dell Inc
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** , to address the contents of their correspondenceThe
customer states they are receiving tech support fraud calls identifying themselves as DellAt this time the agent has reported the incident to the Dell security team and the customers feedback was takenAdditionally the customer was directed to report the incidents to the FCCDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was charged for the order I have cancelledSo they promised not to charge for the failed order, but they charged it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell repeatedly gave me the runaround until I submitted my complain with you They sent me a replacement monitor, which had a small but quite visible defect, so they sent me a second replacement that is working fine I do not invoke the Revdex.com lightly, but in this case channels were going nowhere after more than reasonable effort on my part I should not have to work this hard to get a DB error on Dell's part resolved, and their phone system is pervasively broken
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the warranty expired on 8/27/the service call was completed on 5/22/As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that July 19/a return was authorized for the systemOn July 24th an exchange was authorized for the systemOnce the original system was returned to Dell a full credit was provided less shippingThe customer also received the exchange unit which is why a hold was placed on the account due to non-paymentThe customer will need to follow up with Dell Financial in regards to her financial account and paymentsAt this time until the customer authorizes payment for the exchange system she receive no further support will be providedSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:Dear Revdex.com,We received the following email on the 26th of January:“This mail is related to your recent interaction with Dell technical support & our records show that the AC Adapter was shipped to youHowever, it was refused by you for a delivery as you said that you would buy it locally.” ***This is untrueThe adapter was never shippedThis is why we have been trying to cancel the order since the 5th of January after they failed to ship the adapterWe never refused the delivery because of a local purchaseWe had to end up purchasing one because Dell failed to honor their commitment to ship by the 4th of JanuaryWe were guaranteed on the phone, by email they said it was “expected” to arrive by the 4th of JanuaryI did not arrive.We received the following email on the 23rd of January:“Please accept our sincere apologies for the delay in getting the order fulfilledAs now you have request for a cancellation, the request has been submitted and we will keep you updatedAt Dell, we take pride in our service so please let us know if you have any other queries.” *** ***Our order is still has not been canceled!We received the following email on 25th of January:“Subject: Dell Order Has Shipped for Dell Purchase ID: ***” ***@Dell.comWe received three phone calls telling us to call DellI have spent hours and hours speaking with DellOne of these phone messages stated our order would be canceledOne of these messages stated that the part wouldn’t be ready until the middle of MarchAnother message stated that the part had been shipped and would arrive on January 31stThe question is, where is the adapter since it was ordered on December 30th and it is now February 1?This case isn’t closed by a long shotDell, ***, or someone needs to cancel this order ASAPThis is ridiculous!Sinncerely, *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I was originally promised a new computer tower and they failed to get the proper return box to meI eventually decided reconditioned parts were okay because I just want my son's computer to work and Dell has given us so much of the run around.We have cooperated with their policies and they purposely neglected to contact us within a decent time to tell us they can no longer exchange it
Regards,
Keith U***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she received correspondence the day after our last response We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, our records indicate the account has been cleared and the letter received by Ms*** may have been based on prior information and she should not receive any further communications regarding this matter Our representative provided contact information and will remain available to assist should she need additional follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDells website clearly states before you download/install the BIOS update: Warning: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:
This is a follto the complaint I filed with you about Dell Computers more a month agoA representative from Dell did call me, but it was when I was awayUpon returning I called Dell at the number they left, and asked for them to call again, but they have notMeanwhile things with the computer have not gotten better; if anything, worseIn the past month I have had to spend additional dozens of hours with helpful Dell technicians trying to right one problem after anotherAlmost every day there is a new problem; every time there is more use of my time (and often Dell’s) to temporarily fix itAll this could have been avoided if Dell had sent the replacement system I was promised, which would not have required endless hours installing downloads and fixing defective mechanisms with the machine they sentThis has gravely interfered with my work as a professional writerAccording to the last Dell technican I talked with, I still may be at an end, for this computer may need a new hard driveI should be compensated for all the additional time I’ve had to spend this past month trying to fix this computerBesides forwarding this message to Dell, what part does the Revdex.com play in affecting a solution (or do I need to seek recourse elsewhere?)Not to spend any more time, in addition to the hundreds of hours I have already spent, trying to get a consistently working computerA new computer fully downloaded, fully installed, and some form of compensation for the exorbitant number of hours I have already spent getting this computer to (intermittently) work
Regards,
*** ***