Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
Per the Terms of Sale, Dell requires a Return Authorization for each order returned to Dell in order to efficiently process refunds The customer’s computer order was refunded in full under the Return Authorization set up for the computer order, however, the associated orders for software and accessories, returned in the box with the computer, were not refunded Since the date of the submission, a Dell representative contacted the customer and processed manual refunds so that she has now been refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not find this solution satisfactory because there is still an issue on Dell's side that they refuse to resolve They will not change the invoice date that they incorrectly posted I have tried every method of contacting them and get treated like garbage on the phone and via IM chat It is absurd that they would treat a customer like they have to me, I have wasted hours of my time on this and I am done with it, Dell will never have my business again and I will make it my personal goal to convince all of my friends and family to never buy from Dell again as well. I will accept their response because I have been worn down on this to the point where I just don't care anymore and I never want to see an email or call from Dell again
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Ms
*** ***A Dell representative contacted Ms*** and is working with her to achieve an amicable resolution for her concernsAn onsite service has been issuedOur representative may be contacted directly by e-mail at ***
Dear Revdex.com, The representative has followed up with the customer and is currently working with the credit department to resolve the issueThe representative will be following up with a final resolutionThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer an exchange has been processedOur records indicate the order was delivered 5/31/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** they have received their replacement TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative did additional troubleshooting steps and resolved the issueThe representative received approval to close the complaint by the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
A Dell tech representative
is currently working with the customer regarding their concerns. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for unused software We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide an update to his refund request Dell records indicate a refund for $posted to the customer’s account and he should see that reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer to discuss their concerns. *** has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled. *** has apologized for any disappointment or inconvenience this matter may have caused the customer. Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors. *** has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price. We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:First they did not make several attempts to reach me but that is besides the point. They should have responded originally to my calls and emails regarding my return. I was told I would get a full refund since I was sent a bad computer. After contacting Revdex.com they finally responded but only credited me partial payment. I had to reach out to them again to find out why. They did respond today stating that they have credited me the rest of the money but I have yet to see it in my account. I will not accept the response until the full refund is in my account
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* *** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explained about the part back logThe representative assisted in expediting the order once part was availableThe customer has confirmed receipt of the orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacementOnce the product has been delivered, our representative will also follto verify functionalityShould Ms*** have any additional concerns regarding this case, she can reach out to our representative at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records do not reflect what Ms*** claims Dell has provided pictures of the shattered screen this type of damage is considered accidental damageDell is at an impasse with Ms*** and has moved to close this complaintSincerely, Advanced Resolution Group *** Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has authorized a return and provided shipping labelsThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." In the interest of customer satisfaction, Dell representative, *** has offered the customer a ten (10%) percent discount off their next Dell purchase from Dell. This offer is valid for two (2) weeks from the date of this letter submission. We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and our records indicate a refund for $has posted to the customer’s Dell account Dell Financial Services has indicated to our representative that a refund check for the customer’s payment has been processed The customer may contact our representative at ***@dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the customer had purchased two TVs and as part of that purchase, she had received two promotional Dell Gift CardsMs*** had used these Gift Cards to place a computer purchase; which she had attempted, though unsuccessfully, to cancelThe customer has received a refund to her credit card, but the refund to the Gift Cards had been delayedInstead of waiting for the refund to the Gift Cards, the customer has chosen to dispute part or all the funds with her credit card company for the two TVsThis action has now compounded the situation for the customerBecause the customer has not paid Dell for these TVs, the two Dell Gift Cards are considered invalid*** has made numerous attempts to help the customer to comprehend, the only way she will receive a refund or replacement Gift Cards, is for her to pay Dell for the two TVsUnfortunately, at this time the customer has refused to pay Dell Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our casePlease have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matterDell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
Per the Terms of Sale, Dell requires a Return Authorization for each order returned to Dell in order to efficiently process refunds The customer’s computer order was refunded in full under the Return Authorization set up for the computer order, however, the associated orders for software and accessories, returned in the box with the computer, were not refunded Since the date of the submission, a Dell representative contacted the customer and processed manual refunds so that she has now been refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I do not find this solution satisfactory because there is still an issue on Dell's side that they refuse to resolve They will not change the invoice date that they incorrectly posted I have tried every method of contacting them and get treated like garbage on the phone and via IM chat It is absurd that they would treat a customer like they have to me, I have wasted hours of my time on this and I am done with it, Dell will never have my business again and I will make it my personal goal to convince all of my friends and family to never buy from Dell again as well. I will accept their response because I have been worn down on this to the point where I just don't care anymore and I never want to see an email or call from Dell again
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Ms
*** ***A Dell representative contacted Ms*** and is working with her to achieve an amicable resolution for her concernsAn onsite service has been issuedOur representative may be contacted directly by e-mail at ***
Dear Revdex.com, The representative has followed up with the customer and is currently working with the credit department to resolve the issueThe representative will be following up with a final resolutionThe representative can be reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative *** has been in contact with the customer an exchange has been processedOur records indicate the order was delivered 5/31/Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has confirmed with *** they have received their replacement TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative did additional troubleshooting steps and resolved the issueThe representative received approval to close the complaint by the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
A Dell tech representative
is currently working with the customer regarding their concerns. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for unused software We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide an update to his refund request Dell records indicate a refund for $posted to the customer’s account and he should see that reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer to discuss their concerns. *** has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled. *** has apologized for any disappointment or inconvenience this matter may have caused the customer. Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors. *** has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price. We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:First they did not make several attempts to reach me but that is besides the point. They should have responded originally to my calls and emails regarding my return. I was told I would get a full refund since I was sent a bad computer. After contacting Revdex.com they finally responded but only credited me partial payment. I had to reach out to them again to find out why. They did respond today stating that they have credited me the rest of the money but I have yet to see it in my account. I will not accept the response until the full refund is in my account
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* *** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explained about the part back logThe representative assisted in expediting the order once part was availableThe customer has confirmed receipt of the orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacementOnce the product has been delivered, our representative will also follto verify functionalityShould Ms*** have any additional concerns regarding this case, she can reach out to our representative at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records do not reflect what Ms*** claims Dell has provided pictures of the shattered screen this type of damage is considered accidental damageDell is at an impasse with Ms*** and has moved to close this complaintSincerely, Advanced Resolution Group *** Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has authorized a return and provided shipping labelsThe representative will update the customer once the credit has postedPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." In the interest of customer satisfaction, Dell representative, *** has offered the customer a ten (10%) percent discount off their next Dell purchase from Dell. This offer is valid for two (2) weeks from the date of this letter submission. We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and our records indicate a refund for $has posted to the customer’s Dell account Dell Financial Services has indicated to our representative that a refund check for the customer’s payment has been processed The customer may contact our representative at ***@dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the customer had purchased two TVs and as part of that purchase, she had received two promotional Dell Gift CardsMs*** had used these Gift Cards to place a computer purchase; which she had attempted, though unsuccessfully, to cancelThe customer has received a refund to her credit card, but the refund to the Gift Cards had been delayedInstead of waiting for the refund to the Gift Cards, the customer has chosen to dispute part or all the funds with her credit card company for the two TVsThis action has now compounded the situation for the customerBecause the customer has not paid Dell for these TVs, the two Dell Gift Cards are considered invalid*** has made numerous attempts to help the customer to comprehend, the only way she will receive a refund or replacement Gift Cards, is for her to pay Dell for the two TVsUnfortunately, at this time the customer has refused to pay Dell Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our casePlease have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matterDell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc