Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative respectfully denied the customer’s request for free
replacement of the Microsoft Office product keyOur representative explained that the customer is responsible for maintaining the product key and Dell does not retain a backup copy and advised the customer to contact MicrosoftWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representatives only recommend systems that can meet the needsDell does not guarantee every third party software will workAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:As I have stated, over and over again, I was able to put the computer, in my cart for $and check out with the price of $Then a couple of minutes later I get an e-mail saying I was charged $199.99--for the same computer.??!! you did not run out of computers did you?? I do not understand how you can change the price from the time I checked out to the time I received the confirmation e-mail my order was placeThat is wrong and I believe it illegal! no apology is needed, this needs to be made right- so it does not occur again, to me or anyone else---- ***.***@dell.com wrote: > Dell Customer Communication > > Dear ***, > > As discussed, I would like to inform you that the promotional price was for limited quantitiesIt is unfortunate that you were not able to get the computer at the promtional price, we will work on your feedback> > Please accept our sincere apologies for any inconvenience causedIf you have any questions or concerns regarding the issue discussed, do reply to this email or call me and I would be glad to assist you further> > Thanks and Regards, > *** *** > Dell | Advanced Resolution Group > Phone +*** *** ***, Extn: *** > My work schedule is 10:am - 07:pm CST Monday to Frida
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** will remain the customers’ point of contactThe representative will update the customer once the order is received in and credit has postedPlease have the customer contact the agent by email ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesOur representative offered a refund; however, Mr*** declined our offerFurthermore, Mr*** has elected to wait for the product to be availableShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Del;l.com
Complaint: ***
I am rejecting this response because: System is NOT working correctlyThe problem is definitely NOT fixed. I have no more to add
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on September 2nd, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/21/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed the customers refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return and full refund of the purchase for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Today’s Date: 04/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative, *** made two (2) attempts to contact Mr*** to assist him in resolving theissues as reported in his complaintHowever, Mr*** was not availableto take the callOur representative will make one (1) more attempt to contactprior to closing the case as a “no contact” issueDell representative, ***remains available to assist Mr*** in resolving hisissues. Sincerely,** ***Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service support and wants a product replacement or a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceCustomer is claiming that the replacement system shipped to him arrived in an empty boxAfter Dell investigated the case, the customer was asked to provide some additional informationThey were asked to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for reviewThe customer was also asked to return their original system to Dell prior to another system being shipped as a replacement to them, if approved by the investigation departmentPlease note, customer elected not to provide the required informationFurthermore, the original system purchased is beyond the return policy; therefore, their request for refund is respectfully deniedShould the customer have any questions or concerns they can reach out to our representative directly by e-mail at ***.Sincerely, Advanced Resolution Group Incident ID: ***Dell
Complaint: ***
I am rejecting this response because: the gentleman from Dell took over the computer and did some workthe issue of Office was reinstalled on my computer but there has been no compensation for not being able to use the Office for months which cost me $for one year of useso I lost a quarter of use that was paid forAlso Dell was supposed to fix the computer not to go to sleep after being idle for less than a minuteFixed for that day onlySoon as I shut down the computer and turned it on the next day same old thing of going to sleep started againI bought this computer newI can't even sell it now because of this problemThis computer NEVER worked the right way since newNow it is getting to the point of looking the LEMON LAW to see my rightsI e- mail the gentleman from Dell the very next day about the problem not being fixed and it has been week with NO RESPONSE from him or Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because: good faith effort from Dell was not forthcoming on Black Friday*** *** *** all had the Xbox into the next dayIf you're not going to have the deal don't offer it in limited quantitiespace that you know you will run out in the first minute
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Issue has been resolvedThanks for your servicesI think contacting you guys made DELL fix the problem like they should've under the yr warranty agreementThanks again
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has since posted to the customer’s Dell account We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: proof of payment ie copy of the Dell invoice, as well as screens of their portal showing proof of purchase plus date of bank transaction had been provided on a few instancesDell however denied the documents
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a credit for warranty
order# ***, which should reflect on his next billing statementThe representative also informed Mr*** of our out of warranty fee based service and support at ###-###-####His request for free repair and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached. Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative respectfully denied the customer’s request for free
replacement of the Microsoft Office product keyOur representative explained that the customer is responsible for maintaining the product key and Dell does not retain a backup copy and advised the customer to contact MicrosoftWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe representatives only recommend systems that can meet the needsDell does not guarantee every third party software will workAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:As I have stated, over and over again, I was able to put the computer, in my cart for $and check out with the price of $Then a couple of minutes later I get an e-mail saying I was charged $199.99--for the same computer.??!! you did not run out of computers did you?? I do not understand how you can change the price from the time I checked out to the time I received the confirmation e-mail my order was placeThat is wrong and I believe it illegal! no apology is needed, this needs to be made right- so it does not occur again, to me or anyone else---- ***.***@dell.com wrote: > Dell Customer Communication > > Dear ***, > > As discussed, I would like to inform you that the promotional price was for limited quantitiesIt is unfortunate that you were not able to get the computer at the promtional price, we will work on your feedback> > Please accept our sincere apologies for any inconvenience causedIf you have any questions or concerns regarding the issue discussed, do reply to this email or call me and I would be glad to assist you further> > Thanks and Regards, > *** *** > Dell | Advanced Resolution Group > Phone +*** *** ***, Extn: *** > My work schedule is 10:am - 07:pm CST Monday to Frida
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** will remain the customers’ point of contactThe representative will update the customer once the order is received in and credit has postedPlease have the customer contact the agent by email ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesOur representative offered a refund; however, Mr*** declined our offerFurthermore, Mr*** has elected to wait for the product to be availableShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Del;l.com
Complaint: ***
I am rejecting this response because: System is NOT working correctlyThe problem is definitely NOT fixed. I have no more to add
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on September 2nd, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/21/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the agent has confirmed the customers refund has been processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return and full refund of the purchase for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Today’s Date: 04/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative, *** made two (2) attempts to contact Mr*** to assist him in resolving theissues as reported in his complaintHowever, Mr*** was not availableto take the callOur representative will make one (1) more attempt to contactprior to closing the case as a “no contact” issueDell representative, ***remains available to assist Mr*** in resolving hisissues. Sincerely,** ***Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service support and wants a product replacement or a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceCustomer is claiming that the replacement system shipped to him arrived in an empty boxAfter Dell investigated the case, the customer was asked to provide some additional informationThey were asked to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for reviewThe customer was also asked to return their original system to Dell prior to another system being shipped as a replacement to them, if approved by the investigation departmentPlease note, customer elected not to provide the required informationFurthermore, the original system purchased is beyond the return policy; therefore, their request for refund is respectfully deniedShould the customer have any questions or concerns they can reach out to our representative directly by e-mail at ***.Sincerely, Advanced Resolution Group Incident ID: ***Dell
Complaint: ***
I am rejecting this response because: the gentleman from Dell took over the computer and did some workthe issue of Office was reinstalled on my computer but there has been no compensation for not being able to use the Office for months which cost me $for one year of useso I lost a quarter of use that was paid forAlso Dell was supposed to fix the computer not to go to sleep after being idle for less than a minuteFixed for that day onlySoon as I shut down the computer and turned it on the next day same old thing of going to sleep started againI bought this computer newI can't even sell it now because of this problemThis computer NEVER worked the right way since newNow it is getting to the point of looking the LEMON LAW to see my rightsI e- mail the gentleman from Dell the very next day about the problem not being fixed and it has been week with NO RESPONSE from him or Dell
Regards,
*** ***
Complaint: ***
I am rejecting this response because: good faith effort from Dell was not forthcoming on Black Friday*** *** *** all had the Xbox into the next dayIf you're not going to have the deal don't offer it in limited quantitiespace that you know you will run out in the first minute
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Issue has been resolvedThanks for your servicesI think contacting you guys made DELL fix the problem like they should've under the yr warranty agreementThanks again
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a refund for $has since posted to the customer’s Dell account We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: proof of payment ie copy of the Dell invoice, as well as screens of their portal showing proof of purchase plus date of bank transaction had been provided on a few instancesDell however denied the documents
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a credit for warranty
order# ***, which should reflect on his next billing statementThe representative also informed Mr*** of our out of warranty fee based service and support at ###-###-####His request for free repair and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached. Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed