Dear Revdex.com,Thank
you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedA Dell representative contacted Mr*** to discuss his concernsSince the date of the submission, Dell records indicate that the order has been received by DellSubsequently, our representative followed up to inform Mr*** that the refund has been processed and he should see this reflected on his next monthly billing statementOur representative provided her contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
A Dell representative is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the final refund Our agent remains engaged and the customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a concession offered on a recent purchase We regret any miscommunication which may have occurred and appreciate
the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The representative assisted in processing the $concession and updated the customer that the refund has posted to her account We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, *** agreed, with Ms*** ***, to send a coupon and advised her on its use*** verified the coupon has been sentWe regret any
dissatisfaction the *** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** has been provided a full refund for his Dell order #
*** to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsThe Dell representative did work with our internal teams to make sure all Dell Advantage rewards were released to the customer’s accountThe representative did attempt to follow up with the customer about the resolution but call were not returnedIf the customer has any further questions or concerns we ask that he contact the representative by emailing ***_***@Dell.comSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** **A Dell representative recently contacted Mr** regarding his concernsIn the interest of customer satisfaction, a replacement item was processedOur records show that the
replacement order# *** was delivered to Mr** on April 18, under FedEx tracking# ***Our representative also followwith Mr** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 30, The representative also
explained the terms and conditions of limited hardware warranty, which does not cover accidental damage
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If the hard drive crashes again I will consider this product defective and return for a full refund.
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative is attempting to schedule time with the customer to discuss the complaintWe are providing this update due to the Revdex.com time frame for the business to respondThe
representative remains available to assist the customerWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the interest of
customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on July 26, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: they are u willing to refund they money spent on a fraudulent saleThey sold me a desktop computer that has all laptop components InsideIt doesn't even have it's own power supplyIt is not upgradable as it should be and is not what it was suppose to be which was a "Desktop computer" not a laptop Computer inside a desktop boxAnd then they want to Charge me Half of what I paid for the entire computer to fix what can't be fixedI need a complete refundThis is fraud
Regards, *** ***
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records show that the type of damage to the system is related to accidental therefore repair under the warranty is not an optionThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative assisted the customer with updating the system informationOur
representative and her supervisor advised the customer on the cost of the warranty extensionThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe Xbox live card is considered a service it is not currency which is why it is taxableWe have included a couple of links for the customer to review:
*** *** Please have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concerns
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and advised her the credit has been applied to the original form of payment and will be reflected on
the next billing statementWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to return and receive a full refund for merchandise he has now returned to Dell. *** has sent the customer copies of the credit memos for Mr***’ records. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if he should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionOur records indicate by the time this case was received by
Dell and assigned to our representative; ***, the customer had already received his refund for the returned merchandise. *** has confirmed this fact with the customer’s wife by phone. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative confirmed the software issue was resolved but determined an onsite should replace partsThe representative has authorized this onsite service and once parts are replace will follow upNo other offers will be made and Dell moves this complaint to closureThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new system purchase; however, customer declined the offerShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank
you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedA Dell representative contacted Mr*** to discuss his concernsSince the date of the submission, Dell records indicate that the order has been received by DellSubsequently, our representative followed up to inform Mr*** that the refund has been processed and he should see this reflected on his next monthly billing statementOur representative provided her contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
A Dell representative is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the final refund Our agent remains engaged and the customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a concession offered on a recent purchase We regret any miscommunication which may have occurred and appreciate
the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The representative assisted in processing the $concession and updated the customer that the refund has posted to her account We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, *** agreed, with Ms*** ***, to send a coupon and advised her on its use*** verified the coupon has been sentWe regret any
dissatisfaction the *** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** has been provided a full refund for his Dell order #
*** to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsThe Dell representative did work with our internal teams to make sure all Dell Advantage rewards were released to the customer’s accountThe representative did attempt to follow up with the customer about the resolution but call were not returnedIf the customer has any further questions or concerns we ask that he contact the representative by emailing ***_***@Dell.comSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** **A Dell representative recently contacted Mr** regarding his concernsIn the interest of customer satisfaction, a replacement item was processedOur records show that the
replacement order# *** was delivered to Mr** on April 18, under FedEx tracking# ***Our representative also followwith Mr** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 30, The representative also
explained the terms and conditions of limited hardware warranty, which does not cover accidental damage
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
If the hard drive crashes again I will consider this product defective and return for a full refund.
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative is attempting to schedule time with the customer to discuss the complaintWe are providing this update due to the Revdex.com time frame for the business to respondThe
representative remains available to assist the customerWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the interest of
customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on July 26, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: they are u willing to refund they money spent on a fraudulent saleThey sold me a desktop computer that has all laptop components InsideIt doesn't even have it's own power supplyIt is not upgradable as it should be and is not what it was suppose to be which was a "Desktop computer" not a laptop Computer inside a desktop boxAnd then they want to Charge me Half of what I paid for the entire computer to fix what can't be fixedI need a complete refundThis is fraud
Regards, *** ***
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records show that the type of damage to the system is related to accidental therefore repair under the warranty is not an optionThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative assisted the customer with updating the system informationOur
representative and her supervisor advised the customer on the cost of the warranty extensionThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe Xbox live card is considered a service it is not currency which is why it is taxableWe have included a couple of links for the customer to review:
*** *** Please have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concerns
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and advised her the credit has been applied to the original form of payment and will be reflected on
the next billing statementWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to return and receive a full refund for merchandise he has now returned to Dell. *** has sent the customer copies of the credit memos for Mr***’ records. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if he should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionOur records indicate by the time this case was received by
Dell and assigned to our representative; ***, the customer had already received his refund for the returned merchandise. *** has confirmed this fact with the customer’s wife by phone. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative confirmed the software issue was resolved but determined an onsite should replace partsThe representative has authorized this onsite service and once parts are replace will follow upNo other offers will be made and Dell moves this complaint to closureThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new system purchase; however, customer declined the offerShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell