Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 30, The representative also
explained the terms and conditions of limited hardware warranty, which does not cover accidental damage
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
A Dell representative is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the final refund Our agent remains engaged and the customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative confirmed the software issue was resolved but determined an onsite should replace partsThe representative has authorized this onsite service and once parts are replace will follow upNo other offers will be made and Dell moves this complaint to closureThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted him and dispatched depot serviceOur records indicate the service has been completed and the system returned to the customer, who confirms the
system has been received and the issue has been resolved
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionOur records indicate by the time this case was received by
Dell and assigned to our representative; ***, the customer had already received his refund for the returned merchandise. *** has confirmed this fact with the customer’s wife by phone. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** that he doesn’t want to take any more time with Dell to resolve his issue so at this time *** cannot offer a resolution. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** confirmed that he received the gift cards and the issue has been resolvedHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWhen Mr*** placed the order he had to acknowledge the terms and conditions of the saleWe have included the link that discloses Dells terms***As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new system purchase; however, customer declined the offerShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer a system replacement; however, the
customer has decided to keep the current system, at this timeWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for removing his name from Dell’s mailing list We regret that the customer was unable to stop unwanted mailings from
Dell and appreciate him taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/04/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondenceAt this time the agent has confirmed the refund has been processed on Dell's endHowever the agent has not been able to confirm the same with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:this is the second time I have had to complain about the same problemback in July, there was an update for the hivemind Ui, and my alpha has not worked the sameThe problems that I have had are as following, the software between hivemind and the desktop are not recognizing each otherso to use the game saves I have to go to desktop, the alpha ui does not syncwhen I go to the desktop I get a pop up that alienrespawn failed to create a backup, and tells me to do a backup now- when I select this option it tells me that it failedThe pop up goes away, but comes back every minutes, when it does pop up, it uses 100% of my hard drive, and forces me out of game back to the desktop*** *** doesnt install correctlywhen the program launches, it says it failedthe only way I can upgrade the GPU drivers is to the *** website and download them manuallyif I move the alpha from one monitor to another, the alienfx lights will stop workingI have to uninstall and reinstall the alpha UI to get it working againHowever, when I move the alpha to another TV, it happens againAt this point I have been told many different stories from Tech supportthey have tried to tell me that since I upgraded to an sshd, that my warranty wasnt covered when on their website it specifically says that any hardware upgrades would not void the warrantyThey have had me do respawn times in the last monthsThis hasnt fixed anythingnow for the last weeks I have been told that a level rep has been handling iti have been getting emails everyday from a supervisor, but as of yesterday I am now getting emails from a regular tech support agentand today I got an email from him saying that the problem should have resolved itselfThat is not the issueall of my problems are still happeningI tried to contact the person who was helping me when I initially had this problem, but she has not responded to any of my emails.I do not know what my desired outcome is at this pointthere are issues that I am having with this company, ,, 1-not honoring my warranty, -and trying to get out of warranty service by telling me that the issues are out of the scope of work from the warranty because of my upgrades2-advertising - by stating on your website that the hardware is upgradeable without voiding the warranty, however your support tries to use the upgraded hardware as a cancellation of warrantyat this point it looks like I am going to have to bring this to a shop to get it fixedi would like dell/alienware to contact me and let me know why my warranty is voided and why they do not want to help me getting my Alpha fixed
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** *** has confirmed with the customer the Vizio 60-inch 4K TV had been delivered by Pilot on 12/28/2015. *** apologized for any disappointment or inconvenience the customer may have experienced regarding the estimated delivery date of the TV being later than hoped for by the customer. *** has shared the customer’s feedback with the appropriate team leaders here at Dell. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank
you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedA Dell representative contacted Mr*** to discuss his concernsSince the date of the submission, Dell records indicate that the order has been received by DellSubsequently, our representative followed up to inform Mr*** that the refund has been processed and he should see this reflected on his next monthly billing statementOur representative provided her contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have taken note for me and my company that while it took Dell over months and approxhours of wasting my time to not fix a broken computer, within minutes of inspecting the computer, Microsoft replaced itWe will avoid dealing with Dell in the future as much as possible since Dell has not empowered its advanced resolution specialists to do what a front-line clerk at a Microsoft store is able to do
Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the original order *** was cancelled and replaced with an identical order *** which invoiced and shipped on May 24, Since the date of the submission, a Dell representative contacted the customer and provided the information necessary to resolve the customer’s issue We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** **A Dell representative recently contacted Mr** regarding his concernsIn the interest of customer satisfaction, a replacement item was processedOur records show that the
replacement order# *** was delivered to Mr** on April 18, under FedEx tracking# ***Our representative also followwith Mr** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
Revdex.com, please close this case.Dell's response is unsatisfactory, but I no longer desire to drag this on any longer.Dell, you have lost a home customer as well as a corporate customer.Regards,*** ***
Complaint: ***
I am rejecting this response because:I am not sure if you realize it But, I started to order my last Alienware Area desktop mid November I chatted a couple times with service, which provided no help, delayed the order -which I had to cancel and reorder because no one could help make a simple adjustment.The e-gift card from the preferred account was delayed, the actual order of the mouse, keyboard, and Samsung SSD + downloadable game was back ordered The SSD came without game - after calls - which I was told repeatedly I would receive the game I am now told on February 5, the game is not available I can get a coupon or return.I have delayed using the SSD until now, it is still in the box unused Because I used the e gift card - if I return the SSD I assume I would receive another gift card.Because you offered a return and/or a discount coupon Could I exchange the Samsung SSD EVO for a larger version - instead of the game? Unfortunately, Other than this option, I do not have any need for a credit or coupon, as I do not need any computer related items for the foreseeable future. I sent this message to *** - who has never actually replied back to any of my emails - although he has called me sporadically to address this matter
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 30, The representative also
explained the terms and conditions of limited hardware warranty, which does not cover accidental damage
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
A Dell representative is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the final refund Our agent remains engaged and the customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative confirmed the software issue was resolved but determined an onsite should replace partsThe representative has authorized this onsite service and once parts are replace will follow upNo other offers will be made and Dell moves this complaint to closureThe representative can be reached by emailing ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted him and dispatched depot serviceOur records indicate the service has been completed and the system returned to the customer, who confirms the
system has been received and the issue has been resolved
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionOur records indicate by the time this case was received by
Dell and assigned to our representative; ***, the customer had already received his refund for the returned merchandise. *** has confirmed this fact with the customer’s wife by phone. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** that he doesn’t want to take any more time with Dell to resolve his issue so at this time *** cannot offer a resolution. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** confirmed that he received the gift cards and the issue has been resolvedHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWhen Mr*** placed the order he had to acknowledge the terms and conditions of the saleWe have included the link that discloses Dells terms***As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate, a credit for order number *** has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a discount on a new system purchase; however, customer declined the offerShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer a system replacement; however, the
customer has decided to keep the current system, at this timeWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for removing his name from Dell’s mailing list We regret that the customer was unable to stop unwanted mailings from
Dell and appreciate him taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/04/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondenceAt this time the agent has confirmed the refund has been processed on Dell's endHowever the agent has not been able to confirm the same with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:this is the second time I have had to complain about the same problemback in July, there was an update for the hivemind Ui, and my alpha has not worked the sameThe problems that I have had are as following, the software between hivemind and the desktop are not recognizing each otherso to use the game saves I have to go to desktop, the alpha ui does not syncwhen I go to the desktop I get a pop up that alienrespawn failed to create a backup, and tells me to do a backup now- when I select this option it tells me that it failedThe pop up goes away, but comes back every minutes, when it does pop up, it uses 100% of my hard drive, and forces me out of game back to the desktop*** *** doesnt install correctlywhen the program launches, it says it failedthe only way I can upgrade the GPU drivers is to the *** website and download them manuallyif I move the alpha from one monitor to another, the alienfx lights will stop workingI have to uninstall and reinstall the alpha UI to get it working againHowever, when I move the alpha to another TV, it happens againAt this point I have been told many different stories from Tech supportthey have tried to tell me that since I upgraded to an sshd, that my warranty wasnt covered when on their website it specifically says that any hardware upgrades would not void the warrantyThey have had me do respawn times in the last monthsThis hasnt fixed anythingnow for the last weeks I have been told that a level rep has been handling iti have been getting emails everyday from a supervisor, but as of yesterday I am now getting emails from a regular tech support agentand today I got an email from him saying that the problem should have resolved itselfThat is not the issueall of my problems are still happeningI tried to contact the person who was helping me when I initially had this problem, but she has not responded to any of my emails.I do not know what my desired outcome is at this pointthere are issues that I am having with this company, ,, 1-not honoring my warranty, -and trying to get out of warranty service by telling me that the issues are out of the scope of work from the warranty because of my upgrades2-advertising - by stating on your website that the hardware is upgradeable without voiding the warranty, however your support tries to use the upgraded hardware as a cancellation of warrantyat this point it looks like I am going to have to bring this to a shop to get it fixedi would like dell/alienware to contact me and let me know why my warranty is voided and why they do not want to help me getting my Alpha fixed
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** *** has confirmed with the customer the Vizio 60-inch 4K TV had been delivered by Pilot on 12/28/2015. *** apologized for any disappointment or inconvenience the customer may have experienced regarding the estimated delivery date of the TV being later than hoped for by the customer. *** has shared the customer’s feedback with the appropriate team leaders here at Dell. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank
you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedA Dell representative contacted Mr*** to discuss his concernsSince the date of the submission, Dell records indicate that the order has been received by DellSubsequently, our representative followed up to inform Mr*** that the refund has been processed and he should see this reflected on his next monthly billing statementOur representative provided her contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have taken note for me and my company that while it took Dell over months and approxhours of wasting my time to not fix a broken computer, within minutes of inspecting the computer, Microsoft replaced itWe will avoid dealing with Dell in the future as much as possible since Dell has not empowered its advanced resolution specialists to do what a front-line clerk at a Microsoft store is able to do
Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the original order *** was cancelled and replaced with an identical order *** which invoiced and shipped on May 24, Since the date of the submission, a Dell representative contacted the customer and provided the information necessary to resolve the customer’s issue We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** **A Dell representative recently contacted Mr** regarding his concernsIn the interest of customer satisfaction, a replacement item was processedOur records show that the
replacement order# *** was delivered to Mr** on April 18, under FedEx tracking# ***Our representative also followwith Mr** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
Revdex.com, please close this case.Dell's response is unsatisfactory, but I no longer desire to drag this on any longer.Dell, you have lost a home customer as well as a corporate customer.Regards,*** ***
Complaint: ***
I am rejecting this response because:I am not sure if you realize it But, I started to order my last Alienware Area desktop mid November I chatted a couple times with service, which provided no help, delayed the order -which I had to cancel and reorder because no one could help make a simple adjustment.The e-gift card from the preferred account was delayed, the actual order of the mouse, keyboard, and Samsung SSD + downloadable game was back ordered The SSD came without game - after calls - which I was told repeatedly I would receive the game I am now told on February 5, the game is not available I can get a coupon or return.I have delayed using the SSD until now, it is still in the box unused Because I used the e gift card - if I return the SSD I assume I would receive another gift card.Because you offered a return and/or a discount coupon Could I exchange the Samsung SSD EVO for a larger version - instead of the game? Unfortunately, Other than this option, I do not have any need for a credit or coupon, as I do not need any computer related items for the foreseeable future. I sent this message to *** - who has never actually replied back to any of my emails - although he has called me sporadically to address this matter
Regards,
*** ***