Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement productOur
records show that the replacement order# *** was delivered to Ms*** on July 20, under Pilot Shipment Tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Thomas F*
Complaint: ***
I am rejecting this response because:I "resolved" a complaint I filed on Revdex.com against Dell, Inc computer company with complaint #*** based on the notion Dell was going to do what they said they were going to doI filed the complaint on 1/11/and accepted their response on 2/17/16. There has been no refund yet. I called last week and was told it would be 3-days, then days later I call again. I get put on the notorious hold and finally get told it is going to take 3-days again
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted her and dispatched a creditOur records indicate the credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Today’s Date: 01/04/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondenceAt this time the agent has confirmed the refund has been processed on Dell's endHowever the agent has not been able to confirm the same with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed a return has been authorized and provided return labelsThe representative updated the customer the credit has posted back to the original mode of paymentThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, dispatched onsite service and our records indicate the
service is complete, however; Ms*** has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Today’s Date: 05/20/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states technical concerns with their unitAt this time the agent has resolved the matter and taken the customers feedback or a previous support sessionDell apologizes for any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a replacement of the motherboard and hard driveAt this time the representative is waiting on the customer to respondPlease have the customer contact the representative by emailing at ***[email protected] with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I attached the screen shot of the promotion to show there are gift cards attached to this order
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number ***Furthermore, our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: In lieu of mid October thru February 2nd, I have dealt with Dell regarding the issues of my purchases of defective equipment totaling (3) computers purchased as "certified refurbished" which to my understanding is "like new and completely inspected & tested" I have spent countless hours on the phone with customer service, appointments for repair, installing & uninstalling software, technical service calls and finally the Revdex.comAll three computers that I had suffered from advertising, and defective equipment Each computer had some of the same problems with overheating errors while others suffered from missing screws, misaligned installation of equipment and power & shut down hardware issues Absolutely incredible the inability of Dell's responses being aware of all the correspondences and difficulties such as down time I incurred with my business and personal time at the fault of Dells advertising and consistently defective hardware of the consecutive computers I received over the time span mentioned above In the end I have received apologies and a refund with the explanation below and I quote:"The amount has been credited back into your account for $Please give it to business days it will reflect in your account. I would once again apologize for all the inconvenience all this has caused and to let you know that these are refurbished computers." It is not enough for me to withdraw this complaint I would like to receive a thorough detailed explanation from Dell as to why and how "Certified Refurbished" computers received consecutively were defective even though they were all advertised "certified refurbished" Secondly I'd like to receive some type of reciprocation for all the trouble I have incurred & suffered over what is an unreasonable amount of time in the purchase of a Certified Refurbished computer that would work as advertised Dell does need to put on my shoes and walk in them for months and respond appropriately.Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have requested that dell attempts another repair, although I still believe that the computer is a lemon and should be replacedIt us extremely disrespectful of my time that dell has spent months failing to repair this computer.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
Sreejith has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Srrejith has processed the customer’s refund that will appear on their next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting ***Contact or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the original order *** was cancelled and replaced with an identical order *** which invoiced and shipped on May 24, Since the date of the submission, a Dell representative contacted the customer and provided the information necessary to resolve the customer’s issue We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** confirmed that he received the gift cards and the issue has been resolvedHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The only way to know if the computer is a dual channel memory system is to PHYSICALLY open the hardware and installing new RAMI verified times with Dell asking if the laptop was able to do dual channel and all times (one before initial purchase of the system, and other times after) the Dell customer service rep CONFIRMED with me that my system was Dual Channel capable once I was ready to upgrade the ramDell's response is basically saying I am at fault for not upgrading my system within days and that's unacceptableI showed proof that the dell rep confirmed the system is susposed to be dual channel, I showed proof in my purchase statement its supposed to be dual channel and I still have warranty on the systemIts dell's RESPONSIBILITY to have this replaced as my warranty covers hardware and not only is the hardware not working like it supposed to, it's not even the right hardwareThis is not the first time dell knowingly sold the wrong product and never did anyting about it as well to the consumer
Regards,
*** ***
Today’s Date: 09/24/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their printer purchased in At this time the agent has advised the customer the printer is at fault and offered a discount to the customer towards a new printerThe customer respectfully declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement productOur
records show that the replacement order# *** was delivered to Ms*** on July 20, under Pilot Shipment Tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is continuing to work with Mr*** regarding his concernsOur representative may be contacted directly by e-mail at ***
Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Thomas F
Complaint: ***
I am rejecting this response because:I "resolved" a complaint I filed on Revdex.com against Dell, Inc computer company with complaint #*** based on the notion Dell was going to do what they said they were going to doI filed the complaint on 1/11/and accepted their response on 2/17/16. There has been no refund yet. I called last week and was told it would be 3-days, then days later I call again. I get put on the notorious hold and finally get told it is going to take 3-days again
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted her and dispatched a creditOur records indicate the credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Today’s Date: 01/04/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondenceAt this time the agent has confirmed the refund has been processed on Dell's endHowever the agent has not been able to confirm the same with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed a return has been authorized and provided return labelsThe representative updated the customer the credit has posted back to the original mode of paymentThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, dispatched onsite service and our records indicate the
service is complete, however; Ms*** has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Today’s Date: 05/20/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states technical concerns with their unitAt this time the agent has resolved the matter and taken the customers feedback or a previous support sessionDell apologizes for any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a replacement of the motherboard and hard driveAt this time the representative is waiting on the customer to respondPlease have the customer contact the representative by emailing at ***[email protected] with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: I attached the screen shot of the promotion to show there are gift cards attached to this order
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number ***Furthermore, our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: In lieu of mid October thru February 2nd, I have dealt with Dell regarding the issues of my purchases of defective equipment totaling (3) computers purchased as "certified refurbished" which to my understanding is "like new and completely inspected & tested" I have spent countless hours on the phone with customer service, appointments for repair, installing & uninstalling software, technical service calls and finally the Revdex.comAll three computers that I had suffered from advertising, and defective equipment Each computer had some of the same problems with overheating errors while others suffered from missing screws, misaligned installation of equipment and power & shut down hardware issues Absolutely incredible the inability of Dell's responses being aware of all the correspondences and difficulties such as down time I incurred with my business and personal time at the fault of Dells advertising and consistently defective hardware of the consecutive computers I received over the time span mentioned above In the end I have received apologies and a refund with the explanation below and I quote:"The amount has been credited back into your account for $Please give it to business days it will reflect in your account. I would once again apologize for all the inconvenience all this has caused and to let you know that these are refurbished computers." It is not enough for me to withdraw this complaint I would like to receive a thorough detailed explanation from Dell as to why and how "Certified Refurbished" computers received consecutively were defective even though they were all advertised "certified refurbished" Secondly I'd like to receive some type of reciprocation for all the trouble I have incurred & suffered over what is an unreasonable amount of time in the purchase of a Certified Refurbished computer that would work as advertised Dell does need to put on my shoes and walk in them for months and respond appropriately.Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have requested that dell attempts another repair, although I still believe that the computer is a lemon and should be replacedIt us extremely disrespectful of my time that dell has spent months failing to repair this computer.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
Sreejith has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Srrejith has processed the customer’s refund that will appear on their next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting ***Contact or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the original order *** was cancelled and replaced with an identical order *** which invoiced and shipped on May 24, Since the date of the submission, a Dell representative contacted the customer and provided the information necessary to resolve the customer’s issue We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Mr*** confirmed that he received the gift cards and the issue has been resolvedHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The only way to know if the computer is a dual channel memory system is to PHYSICALLY open the hardware and installing new RAMI verified times with Dell asking if the laptop was able to do dual channel and all times (one before initial purchase of the system, and other times after) the Dell customer service rep CONFIRMED with me that my system was Dual Channel capable once I was ready to upgrade the ramDell's response is basically saying I am at fault for not upgrading my system within days and that's unacceptableI showed proof that the dell rep confirmed the system is susposed to be dual channel, I showed proof in my purchase statement its supposed to be dual channel and I still have warranty on the systemIts dell's RESPONSIBILITY to have this replaced as my warranty covers hardware and not only is the hardware not working like it supposed to, it's not even the right hardwareThis is not the first time dell knowingly sold the wrong product and never did anyting about it as well to the consumer
Regards,
*** ***
Today’s Date: 09/24/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their printer purchased in At this time the agent has advised the customer the printer is at fault and offered a discount to the customer towards a new printerThe customer respectfully declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc