Complaint: ***
I am rejecting this response because:The facts are as follows:1. I ordered (Order #***) a computer on 12/16/that was guaranteed to arrive before 12/25/2015.2. I did not receive the computer I had ordered before 12/25/and I subsequently requested twice that the order be cancelled.3. In February of 2016, Dell without my consent created a new order (Order# ***) and shipped me the computer which arrived on February 19, 2016, approximately weeks after I originally requested that the order be cancelled.4. In early April, I informed Dell that I wished to return the unopened computer.5. Dell refused my request to return the computerDell in the person of Rajeev Aggarwal now disputes that Dell representatives denied me the right to return the computer for a refundI have offered to return or pay for the computer upon receiving proof that they did offer me that optionDell refuses to provide that proof as they well know they cannot.6. I filed a charge dispute with *** *** (my credit card company) on April 8, 2016.7. Dell did not (and still has not) responded to *** ***’s credit dispute process and, as a result, *** *** found in my favor, closing the case on July 7, 2016.8. Upon final resolution of the credit dispute case, I asked *** *** what I should do with the computer*** *** stated that it was mine to keepThough irrelevant in my opinion, having used the computer a few times, personally identifiable information is now stored on the hard driveBecause of the risk of identity theft, I would not be willing to return the computer to Dell without destroying the hard drive even if I wished to resolve the dispute via the path of least resistance.9. Dell contacted me in September of asking that I pay $or return the computer at which time I informed Dell that the dispute had already been resolved in my favor and asked that they not contact me further.10. On December 1, 2016, *** *., an associate of Dell sent me another email demanding payment or return of the computerI called *** *** and, with me on the line, the *** *** representative attempted to contact Dell at the phone number provided in ***’s email to discuss the matterAfter waiting approximately minutes on hold, we attempted to discuss the matter with a Dell representativeThe representatives English was so accented as to make it impossible for either myself or the *** *** agent to understand what she was sayingWhen we requested to speak to somebody who could speak English more clearly, we were put on hold for a few more minutes and then Dell disconnected the call.11. On January 4, 2017, Dell again called me demanding payment or the computer at which point I filed complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the *** *** Attorney General, and the Revdex.com.Throughout my experience, Dell representatives have been uniformly unhelpful and frequently rudeI would suggest Dell’s treatment of me in this matter is the very antithesis of “Better Business” practice
Regards,
*** * ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I spoke to a DELL person at the company.They said they never offer lifetime anti-virus and supprt.They are liar,s and scam artist.This is what,s wrong with company,s in the US today
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and worked with the credit verification department to resolve this matterOur records show,
the credits for order *** and *** have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A replacement system has been dispatched and Ms*** confirms it has been received*** may be contacted via email at ***@Dell.comWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: 1stI tried to buy the extended warranty, the sales person kept trying to barter prices with meThere was not a set price like there is with most companiesHe became aggressive and hung up, timesI did receive a call from *** ***, whose email was attached to the replyHe is extremely rude, doesn't listen, told me they would do nothingHe bordered on being a bully and I recorded the callI also disconnect the callI asked for a different solutions rep and he told me he was as high up as it gets, he has no supervisor or manger, I took him or got nothingi find it hard to believe he runs DellIt appears the customer service in the Philippines is much better than IndiaThe rep was also very hard to understand as his English is poorThey will not take responsibility for *** causing the entire computer issue, even though her bosses admitted to it*** was basically told me the warranty people could change me whatever they want but he would make note of what happenedI was told even with Revdex.com complaint, the consumer complaint in both Texas and Colorado, it would also go back to Mr***I am willing to speak with someone at Dell, but not himI will not be verbally abused and treated like this is all my faultIt is not my fault they built a crummy laptop and refuse to get good customer service in the United States where the headquarters is locatedMy complaint has not changed, I have just added to it that they solutions rep shouldn't be working with people.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell orders We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided The customer’s orders were backlogged affected and we do not have sufficient inventory to fill the orders Since the date of the submission, our records indicate one of the orders has been shipped A Dell representative remains engaged and is assisting with an expedite request for the customer’s second order We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The issue has not been resolved I still do not have a working computer Dell sent out *** who put in a new hard drive He told me that it would start in minutes He left and the computer still did not work I reconnected Dell and they had me to do several things but it still did not work They said I needed a recovery disc which I could buy from themI advised them that I would not purchase it They said that they would get b ack to me with in to hours I received this same information from different people last weekYesterday, I received a FedEx package It contains a flash driveI am trying to reach them to get some assistance with what to do with it.Until I am made whole tis matter is unresolved The woman who wrote the response has very poor communication and customer service skills This case is not closed!.
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed under Revdex.com case *** and ***, no alterations have been/will be made to the final resolutionDuring the investigation of the gift card complaint the customers address was linked to an unauthorized reseller no further
cards will be issuedAll of the Gift Cards linked to the address have been cancelledAt this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has issued the promised coupon to Mr*** and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I sent the attached cert into ***, who is my contact for this and I haven't heard ANYTHING Where is my refund?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:i dont need a data loss if dell provide me a windows license Pro product key ao I can insert in my hard drive instead send a new hard drive with pre-installed windows causing data loss
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the
customer contact the representative by email at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced and compensation We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell does not provide compensation for down time or time spent resolving a technical issue, per the Terms of Sale Dell records indicate the customer reported a technical issue in October, 2016, and a service dispatch was created and a box with a return shipping label was sent to the customer to provide transport to Dell’s Repair Depot The dispatch was subsequently cancelled when the computer was not shipped to Dell for repairsSince the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The customer provided his receipt for the purchase from a third party vendor, and the end date of his warranty has been extended to one year from his purchase date Our representative offered to process a service dispatch to repair the customer’s computer as soon as the customer provides an address where the box and shipping label are to be sent however, there has been an unforeseen delay in the customer providing a current address in order to process the service dispatch To date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised about the loss of data, before the reset, and declined the opportunity to save their dataContinuing intermittent issues were reported and our representative offered to assist with an operating system reinstall, however; it was declinedOur representative remains available to assist with the OS reinstall which was declined by the customerIt is recommended that customer keep a regular back up of all their data and Dell also states this on our customer support lines when dialing inAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns; however, has not been able to discuss the contents of his correspondenceThe order
was canceled due to pricing error and cannot be reinstatedPlease note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his warranty expired in December of and any services at this time would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:The facts are as follows:1. I ordered (Order #***) a computer on 12/16/that was guaranteed to arrive before 12/25/2015.2. I did not receive the computer I had ordered before 12/25/and I subsequently requested twice that the order be cancelled.3. In February of 2016, Dell without my consent created a new order (Order# ***) and shipped me the computer which arrived on February 19, 2016, approximately weeks after I originally requested that the order be cancelled.4. In early April, I informed Dell that I wished to return the unopened computer.5. Dell refused my request to return the computerDell in the person of Rajeev Aggarwal now disputes that Dell representatives denied me the right to return the computer for a refundI have offered to return or pay for the computer upon receiving proof that they did offer me that optionDell refuses to provide that proof as they well know they cannot.6. I filed a charge dispute with *** *** (my credit card company) on April 8, 2016.7. Dell did not (and still has not) responded to *** ***’s credit dispute process and, as a result, *** *** found in my favor, closing the case on July 7, 2016.8. Upon final resolution of the credit dispute case, I asked *** *** what I should do with the computer*** *** stated that it was mine to keepThough irrelevant in my opinion, having used the computer a few times, personally identifiable information is now stored on the hard driveBecause of the risk of identity theft, I would not be willing to return the computer to Dell without destroying the hard drive even if I wished to resolve the dispute via the path of least resistance.9. Dell contacted me in September of asking that I pay $or return the computer at which time I informed Dell that the dispute had already been resolved in my favor and asked that they not contact me further.10. On December 1, 2016, *** *., an associate of Dell sent me another email demanding payment or return of the computerI called *** *** and, with me on the line, the *** *** representative attempted to contact Dell at the phone number provided in ***’s email to discuss the matterAfter waiting approximately minutes on hold, we attempted to discuss the matter with a Dell representativeThe representatives English was so accented as to make it impossible for either myself or the *** *** agent to understand what she was sayingWhen we requested to speak to somebody who could speak English more clearly, we were put on hold for a few more minutes and then Dell disconnected the call.11. On January 4, 2017, Dell again called me demanding payment or the computer at which point I filed complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the *** *** Attorney General, and the Revdex.com.Throughout my experience, Dell representatives have been uniformly unhelpful and frequently rudeI would suggest Dell’s treatment of me in this matter is the very antithesis of “Better Business” practice
Regards,
*** * ***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I spoke to a DELL person at the company.They said they never offer lifetime anti-virus and supprt.They are liar,s and scam artist.This is what,s wrong with company,s in the US today
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and worked with the credit verification department to resolve this matterOur records show,
the credits for order *** and *** have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A replacement system has been dispatched and Ms*** confirms it has been received*** may be contacted via email at ***@Dell.comWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: 1stI tried to buy the extended warranty, the sales person kept trying to barter prices with meThere was not a set price like there is with most companiesHe became aggressive and hung up, timesI did receive a call from *** ***, whose email was attached to the replyHe is extremely rude, doesn't listen, told me they would do nothingHe bordered on being a bully and I recorded the callI also disconnect the callI asked for a different solutions rep and he told me he was as high up as it gets, he has no supervisor or manger, I took him or got nothingi find it hard to believe he runs DellIt appears the customer service in the Philippines is much better than IndiaThe rep was also very hard to understand as his English is poorThey will not take responsibility for *** causing the entire computer issue, even though her bosses admitted to it*** was basically told me the warranty people could change me whatever they want but he would make note of what happenedI was told even with Revdex.com complaint, the consumer complaint in both Texas and Colorado, it would also go back to Mr***I am willing to speak with someone at Dell, but not himI will not be verbally abused and treated like this is all my faultIt is not my fault they built a crummy laptop and refuse to get good customer service in the United States where the headquarters is locatedMy complaint has not changed, I have just added to it that they solutions rep shouldn't be working with people.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell orders We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided The customer’s orders were backlogged affected and we do not have sufficient inventory to fill the orders Since the date of the submission, our records indicate one of the orders has been shipped A Dell representative remains engaged and is assisting with an expedite request for the customer’s second order We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The issue has not been resolved I still do not have a working computer Dell sent out *** who put in a new hard drive He told me that it would start in minutes He left and the computer still did not work I reconnected Dell and they had me to do several things but it still did not work They said I needed a recovery disc which I could buy from themI advised them that I would not purchase it They said that they would get b ack to me with in to hours I received this same information from different people last weekYesterday, I received a FedEx package It contains a flash driveI am trying to reach them to get some assistance with what to do with it.Until I am made whole tis matter is unresolved The woman who wrote the response has very poor communication and customer service skills This case is not closed!.
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed under Revdex.com case *** and ***, no alterations have been/will be made to the final resolutionDuring the investigation of the gift card complaint the customers address was linked to an unauthorized reseller no further
cards will be issuedAll of the Gift Cards linked to the address have been cancelledAt this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has issued the promised coupon to Mr*** and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I sent the attached cert into ***, who is my contact for this and I haven't heard ANYTHING Where is my refund?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:i dont need a data loss if dell provide me a windows license Pro product key ao I can insert in my hard drive instead send a new hard drive with pre-installed windows causing data loss
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the
customer contact the representative by email at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced and compensation We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell does not provide compensation for down time or time spent resolving a technical issue, per the Terms of Sale Dell records indicate the customer reported a technical issue in October, 2016, and a service dispatch was created and a box with a return shipping label was sent to the customer to provide transport to Dell’s Repair Depot The dispatch was subsequently cancelled when the computer was not shipped to Dell for repairsSince the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance The customer provided his receipt for the purchase from a third party vendor, and the end date of his warranty has been extended to one year from his purchase date Our representative offered to process a service dispatch to repair the customer’s computer as soon as the customer provides an address where the box and shipping label are to be sent however, there has been an unforeseen delay in the customer providing a current address in order to process the service dispatch To date, the customer has not responded to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Complaint: ***
I am rejecting this response because:
Regards,
* * ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised about the loss of data, before the reset, and declined the opportunity to save their dataContinuing intermittent issues were reported and our representative offered to assist with an operating system reinstall, however; it was declinedOur representative remains available to assist with the OS reinstall which was declined by the customerIt is recommended that customer keep a regular back up of all their data and Dell also states this on our customer support lines when dialing inAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns; however, has not been able to discuss the contents of his correspondenceThe order
was canceled due to pricing error and cannot be reinstatedPlease note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his warranty expired in December of and any services at this time would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I haven't heard from Dell in a week
Regards,
*** ***