Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has confirmed with the customer he has disputed the charge with his American Express Card company. Mr*** says he has been credited in full for this failed sales transaction. *** has been instrumental in working on the backend of this transaction to make certain the matter has been addressed with finality for the customer. *** sent an email to the customer confirming this matter is resolved. We certainly apologize for any frustration or disappointment this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the
submission, a Dell representative contacted Mr** to provide accurate shipment information and he confirmed he received itOur representative provided his contact information and will remain available should Mr** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form;
however, he elected not to comply***Furthermore, the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, or replacement product was respectfully deniedPlease note that Mr*** requested no further contact from the representativeWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for providing a copy of the customers’ submissionDell representative, *** has attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the
representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was being delayed due to product availability issuesOur
representative worked with our order verification team to resolve the matterOur records show that the order# *** was delivered to Ms*** on December 21st, under FedEx tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized the return of the equipment back to Dell, with a full refund to the customer’s original form of payment; his Visa Card. The full refund has posted to the Visa Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the Dell
representative; *** has reached out to the customer regarding the customer’s concerns relating to Dell’s failure to dispatch a pre-paid shipping label to the correct address and name so the customer could ship their system to Dell’s Depot for repair. The customer has expressed they have lost confidence in the process, so they requested *** to cancel the extended warranty and provide them with a refund. Since the extended warranty order is within the cancelation period, *** has confirmed with the customer the extended warranty has been canceled and the customer has received a full refund. We regret any dissatisfaction the customer may have experienced in this transaction; but we sincerely appreciate the feedback provided. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with their computer. The system has shipped to the alternative address provided by the customer, and was delivered on Monday, May 1, 2017. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers and the Xbox promotion sold out very quickly Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be providing information regarding the number of customers who were able to purchase the promotion and that Dell would not provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I paid to get this fixed months ago and it has happened again There is either something faulty with this model of computer or they used refurbished parts to fix my computer A computer of this price should last more than months, before you have major issues with it And for it to happen again in less than a year is totally misunderstood If Dell can not make a more workable laptop they don't need to be charging so much for them so we can throw them away after year!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We have spent literally days worth of hours with their tech deptwithout any positive results. We sent the computer back to their facility, twice, without any positive results. Computer is defective. This has now been almost a year, trying to work with a computer that doesn't function properly. The fact that they keep asking us to return it to their facility and have changed numerous parts, confirms they know there is a problem with the unit. This has been a year of dealing with them on the phone and sending the unit back to ***. We just don't see any purpose of sending the unit back yet again which is why that response is not acceptable. In addition, they have numerous people, supposedly representing them, harassing us with phone calls trying to sell us anti viral subscriptions.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This person (most likely an off shore customer response center based on the language structure in the email) emailed me saying they would refund the moneyI lost money - $for wire there and $for the incoming wire not to mentioned the cost of having half a million dollars tied up for weeksAgain, this EXACT product was and is still being delivered by the vendorDell did not want to give me the Graphic Cards at the price they quoted and I paid which I believe to be their fault not mineDell is not living up to their word or agreement and if they say they are then they are not holding their vendors for which they do business accountable.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has apologized to the customer and confirmed she can now resolved the issue on her own. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, Dell insisted I purchased the computer in January The first computer sent was returned within a short spam of time because it crashed The one that was repaired was sent to me on February 8,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer numerous times in their attempt to assist the customer. Dell is in need of more information from the customer in order to properly investigate this Gift Card matter. *** has contacted our Gift Card team for assistance but they, by using the customer’s name and email address, were unable to locate an order or any other information. *** has continued to reach out to the customer by phone and email but has received a response. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should indicate they would like this addressed; Dell will be happy to re-open the case and address the matter with our customer’s help at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:As I claimed in my earlier email, I already sent my laptop twice and I am not willing to do it againPlease let me know if the business is willing to help me out other than sending my laptop to the service center again
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our
records indicate Dell representative, *** has been in contact with the customer to assist them in regards to their three Dell Promotional Gift Cards usage and how to place an order. *** has shared that Dell will allow a certain number of cards consolidated in order to make a purchase. Our representative suggested the customer contact Sales directly to place their order as it may prove helpful. *** also reminded the customer there are Terms and Conditions of usage of the cards as well as other valuable information which can be discovered on Dell’s website at the following link: *** We certainly do apologize for any frustration this matter may have caused our customer. We encourage them to review the link provided so there is no further misunderstanding regarding gift card usage going forward. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr***However; Mr*** has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has confirmed with the customer he has disputed the charge with his American Express Card company. Mr*** says he has been credited in full for this failed sales transaction. *** has been instrumental in working on the backend of this transaction to make certain the matter has been addressed with finality for the customer. *** sent an email to the customer confirming this matter is resolved. We certainly apologize for any frustration or disappointment this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the
submission, a Dell representative contacted Mr** to provide accurate shipment information and he confirmed he received itOur representative provided his contact information and will remain available should Mr** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form;
however, he elected not to comply***Furthermore, the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, or replacement product was respectfully deniedPlease note that Mr*** requested no further contact from the representativeWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for providing a copy of the customers’ submissionDell representative, *** has attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the
representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was being delayed due to product availability issuesOur
representative worked with our order verification team to resolve the matterOur records show that the order# *** was delivered to Ms*** on December 21st, under FedEx tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized the return of the equipment back to Dell, with a full refund to the customer’s original form of payment; his Visa Card. The full refund has posted to the Visa Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the Dell
representative; *** has reached out to the customer regarding the customer’s concerns relating to Dell’s failure to dispatch a pre-paid shipping label to the correct address and name so the customer could ship their system to Dell’s Depot for repair. The customer has expressed they have lost confidence in the process, so they requested *** to cancel the extended warranty and provide them with a refund. Since the extended warranty order is within the cancelation period, *** has confirmed with the customer the extended warranty has been canceled and the customer has received a full refund. We regret any dissatisfaction the customer may have experienced in this transaction; but we sincerely appreciate the feedback provided. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with their computer. The system has shipped to the alternative address provided by the customer, and was delivered on Monday, May 1, 2017. The customer has ***’s contact information should they need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers and the Xbox promotion sold out very quickly Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be providing information regarding the number of customers who were able to purchase the promotion and that Dell would not provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***
Complaint: ***
I am rejecting this response because: I paid to get this fixed months ago and it has happened again There is either something faulty with this model of computer or they used refurbished parts to fix my computer A computer of this price should last more than months, before you have major issues with it And for it to happen again in less than a year is totally misunderstood If Dell can not make a more workable laptop they don't need to be charging so much for them so we can throw them away after year!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: We have spent literally days worth of hours with their tech deptwithout any positive results. We sent the computer back to their facility, twice, without any positive results. Computer is defective. This has now been almost a year, trying to work with a computer that doesn't function properly. The fact that they keep asking us to return it to their facility and have changed numerous parts, confirms they know there is a problem with the unit. This has been a year of dealing with them on the phone and sending the unit back to ***. We just don't see any purpose of sending the unit back yet again which is why that response is not acceptable. In addition, they have numerous people, supposedly representing them, harassing us with phone calls trying to sell us anti viral subscriptions.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This person (most likely an off shore customer response center based on the language structure in the email) emailed me saying they would refund the moneyI lost money - $for wire there and $for the incoming wire not to mentioned the cost of having half a million dollars tied up for weeksAgain, this EXACT product was and is still being delivered by the vendorDell did not want to give me the Graphic Cards at the price they quoted and I paid which I believe to be their fault not mineDell is not living up to their word or agreement and if they say they are then they are not holding their vendors for which they do business accountable.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has apologized to the customer and confirmed she can now resolved the issue on her own. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, Dell insisted I purchased the computer in January The first computer sent was returned within a short spam of time because it crashed The one that was repaired was sent to me on February 8,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer numerous times in their attempt to assist the customer. Dell is in need of more information from the customer in order to properly investigate this Gift Card matter. *** has contacted our Gift Card team for assistance but they, by using the customer’s name and email address, were unable to locate an order or any other information. *** has continued to reach out to the customer by phone and email but has received a response. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should indicate they would like this addressed; Dell will be happy to re-open the case and address the matter with our customer’s help at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:As I claimed in my earlier email, I already sent my laptop twice and I am not willing to do it againPlease let me know if the business is willing to help me out other than sending my laptop to the service center again
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our
records indicate Dell representative, *** has been in contact with the customer to assist them in regards to their three Dell Promotional Gift Cards usage and how to place an order. *** has shared that Dell will allow a certain number of cards consolidated in order to make a purchase. Our representative suggested the customer contact Sales directly to place their order as it may prove helpful. *** also reminded the customer there are Terms and Conditions of usage of the cards as well as other valuable information which can be discovered on Dell’s website at the following link: *** We certainly do apologize for any frustration this matter may have caused our customer. We encourage them to review the link provided so there is no further misunderstanding regarding gift card usage going forward. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr***However; Mr*** has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc