Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Ms***We regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: Please read all of the following and respond completely to questions and concerns The replacement computer you referenced was delivered yesterday. Unfortunately, I did not have any notice that this computer was "selected" until after it was shipped. Nor did I receive a complete list of specs as I had requested in order to evaluate a potential replacement so as to compare it with the one I originally purchased Please send me that complete list of specs asap--if convenient, in a form easy to read and understand Fyi, I planned to begin setting up the computer today but there was a problem at the get-go: THERE IS NO WINDOWS DEFENDER ON THIS COMPUTER AND I WILL NOT TRANSFER MY FILES ETCUNTIL THE COMPUTER IS FULLY PROTECTEDPlease advise why that security is missing.was there some problem on the computer that necessitated it be removed?????? I also noticed that the touch pad does not have the separate sections to right or left click. IMPORTANT: Please also provide me with contact information for the warranty along with required documentation information so I lose no time in having issue(s) corrected--should that becomes necessary. Hopefully, within the next couple of days, with Windows Defender fully activated and operational, I can begin to set up the replacementI need a bit of time to get my info transferred and to transition over (plus I am scheduled to be away for a week). Once I have completed this process, and barring complications, I will very gladly return the old computer PLEASE NOTE: While I was emailed a prepaid return label, I do not have a printer so a duplicate needs to be mailedFurther, the original box is not in good enough condition to use so I will need another return box, as wellGiven my time table, it is not necessary to spend the extra $$ to overnight the new box and label.
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer is willing to work within the terms and conditions of the hardware warranty we remain available to assist himPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option Our records indicate the first call to Dell to report his request for a return was on January 21, 2015, at which time he was told he was outside of the return period and offered troubleshooting to determine the nature of his issue(s) which he declined The next calls logged were during March, 2015, at which time a service dispatch was processed There were no subsequent calls logged until February, 2016, after the customer’s one year warranty expired Out of fairness to Dell customers who purchase warranty extensions, Dell will not provide free warranty support as the customer requests Since the date of the original submission, a Dell representative contacted the customer and informed him that Dell would not offer a refund or provide out of warranty repairs at no charge and, for customer satisfaction reasons, offered a discount to the fee-based repairs which the customer declined We remain available to assist him via Dell’s fee-based Out of Warranty Repairs department should he want to purchase this service As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a replacement product of a higher price at no additional
costWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of sale and the Return PolicyPlease note that overview of the product clearly states the following: “The Philips Hue Lightstrip Plus 40inch extension can be connected easily to your existing Lightstrip Plus”In the interest of customer satisfaction, our representative offered a return; however, the customer declined our offerHis request for a replacement product of higher price at no additional cost was respectfully deniedWe remain ready to assist within the terms of sale and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell repair depot where it had the speakers replaced and has been shipped back. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April 2012 and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered around. According to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link provided*** "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they reconsider troubleshooting the system in order to work towards an amicable resolution. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate the refund for the customer’s order has been processed back to the customer’s gift cards Since the date of the submission, a Dell representative contacted the customer who confirmed receipt of the refunds We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell representative, ***, attempted to contact Mr*** *** but was not successfulOur representative was able to leave a voice mail and will continue in their efforts to contact MrMerrellOur representative may be contacted at
***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer and has assured her there is no security breach or data leak at Dell. Dell is well aware of such scam callers, though we do appreciate our customer bringing such activity to our attention. We understand Ms***’s concerns and want her and everyone to know that Dell takes such matters seriously. This fraud is recognized as an on-going industry-wide issue and Dell, along with a variety of other companies in this business, are most interested in shutting this type of fraud down. While most individuals nowadays are well aware of the different ways fraudsters can gain information about any of us, we still post to our website warnings and tips on how you can protect yourself. Additionally, Dell works closely with local authorities and other high profile companies in this industry to fight against all types of fraud. *** has asked Ms*** to file an online report with our Security/Fraud Team, so we have a record of the unwanted calls she has received. He has also suggested she file a report with the Federal Trade Commission. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refundDell has a thirty (30) day return period and, as the order invoiced on September
16, 2016, a return for a refund would not be an optionDell records indicate there were no calls logged under Mr***’s Dell account until September 17, 2017, after his one year warranty expiredOur representatives attempted to assist him with his software issues and set up a follcallAttempts were logged to follow up with Mr*** by phone and e-mail on September 18th, 19th, and 20thThe case was closed after no response to the follow up contact attemptsOut of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide free out of warranty support in this matterSince the date of this submission, a Dell representative contacted Mr*** to discuss his concernsOur representative offered assistance via Dell’s fee-based support which Mr*** declinedShould he reconsider, we remain available to assist via Dell’s fee-based software or out of warranty repair representatives should he want to purchase this service. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:I decline to spent anymore time with them on the phone trying to repair the lap topI already spent over hoursI want to get reimburse for the thumb drive that I had to buy and I want a working solution like other merchant which a install MS version on a CD
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerThe onsite tech completed repair and follow up to the customer on March 8th who confirmed the system was working fineThe customer claims days later that the system has large crack unfortunately this would fall under out of warranty repairIn regards to the price of the extended warranty they customer would have to have the system recertified due to the damageSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrMr*** ** **A Dell representative recently contacted Mr** regarding his concernsOur representative informed him that his Dell order# *** does not qualify for the promotional price
Our representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback*** has contacted the customer who reports he has received his computer and all is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on February 25th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has advised *** he will not be available until next weekWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has paid for return to depot service as her warranty if she would like to have an onsite she does have that optionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Ms***We regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: Please read all of the following and respond completely to questions and concerns The replacement computer you referenced was delivered yesterday. Unfortunately, I did not have any notice that this computer was "selected" until after it was shipped. Nor did I receive a complete list of specs as I had requested in order to evaluate a potential replacement so as to compare it with the one I originally purchased Please send me that complete list of specs asap--if convenient, in a form easy to read and understand Fyi, I planned to begin setting up the computer today but there was a problem at the get-go: THERE IS NO WINDOWS DEFENDER ON THIS COMPUTER AND I WILL NOT TRANSFER MY FILES ETCUNTIL THE COMPUTER IS FULLY PROTECTEDPlease advise why that security is missing.was there some problem on the computer that necessitated it be removed?????? I also noticed that the touch pad does not have the separate sections to right or left click. IMPORTANT: Please also provide me with contact information for the warranty along with required documentation information so I lose no time in having issue(s) corrected--should that becomes necessary. Hopefully, within the next couple of days, with Windows Defender fully activated and operational, I can begin to set up the replacementI need a bit of time to get my info transferred and to transition over (plus I am scheduled to be away for a week). Once I have completed this process, and barring complications, I will very gladly return the old computer PLEASE NOTE: While I was emailed a prepaid return label, I do not have a printer so a duplicate needs to be mailedFurther, the original box is not in good enough condition to use so I will need another return box, as wellGiven my time table, it is not necessary to spend the extra $$ to overnight the new box and label.
Regards,
*** ***
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIf the customer is willing to work within the terms and conditions of the hardware warranty we remain available to assist himPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option Our records indicate the first call to Dell to report his request for a return was on January 21, 2015, at which time he was told he was outside of the return period and offered troubleshooting to determine the nature of his issue(s) which he declined The next calls logged were during March, 2015, at which time a service dispatch was processed There were no subsequent calls logged until February, 2016, after the customer’s one year warranty expired Out of fairness to Dell customers who purchase warranty extensions, Dell will not provide free warranty support as the customer requests Since the date of the original submission, a Dell representative contacted the customer and informed him that Dell would not offer a refund or provide out of warranty repairs at no charge and, for customer satisfaction reasons, offered a discount to the fee-based repairs which the customer declined We remain available to assist him via Dell’s fee-based Out of Warranty Repairs department should he want to purchase this service As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a replacement product of a higher price at no additional
costWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of sale and the Return PolicyPlease note that overview of the product clearly states the following: “The Philips Hue Lightstrip Plus 40inch extension can be connected easily to your existing Lightstrip Plus”In the interest of customer satisfaction, our representative offered a return; however, the customer declined our offerHis request for a replacement product of higher price at no additional cost was respectfully deniedWe remain ready to assist within the terms of sale and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell repair depot where it had the speakers replaced and has been shipped back. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April 2012 and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered around. According to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link provided*** "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they reconsider troubleshooting the system in order to work towards an amicable resolution. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate the refund for the customer’s order has been processed back to the customer’s gift cards Since the date of the submission, a Dell representative contacted the customer who confirmed receipt of the refunds We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell representative, ***, attempted to contact Mr*** *** but was not successfulOur representative was able to leave a voice mail and will continue in their efforts to contact MrMerrellOur representative may be contacted at
***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer and has assured her there is no security breach or data leak at Dell. Dell is well aware of such scam callers, though we do appreciate our customer bringing such activity to our attention. We understand Ms***’s concerns and want her and everyone to know that Dell takes such matters seriously. This fraud is recognized as an on-going industry-wide issue and Dell, along with a variety of other companies in this business, are most interested in shutting this type of fraud down. While most individuals nowadays are well aware of the different ways fraudsters can gain information about any of us, we still post to our website warnings and tips on how you can protect yourself. Additionally, Dell works closely with local authorities and other high profile companies in this industry to fight against all types of fraud. *** has asked Ms*** to file an online report with our Security/Fraud Team, so we have a record of the unwanted calls she has received. He has also suggested she file a report with the Federal Trade Commission. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refundDell has a thirty (30) day return period and, as the order invoiced on September
16, 2016, a return for a refund would not be an optionDell records indicate there were no calls logged under Mr***’s Dell account until September 17, 2017, after his one year warranty expiredOur representatives attempted to assist him with his software issues and set up a follcallAttempts were logged to follow up with Mr*** by phone and e-mail on September 18th, 19th, and 20thThe case was closed after no response to the follow up contact attemptsOut of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide free out of warranty support in this matterSince the date of this submission, a Dell representative contacted Mr*** to discuss his concernsOur representative offered assistance via Dell’s fee-based support which Mr*** declinedShould he reconsider, we remain available to assist via Dell’s fee-based software or out of warranty repair representatives should he want to purchase this service. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:Problem still not resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I decline to spent anymore time with them on the phone trying to repair the lap topI already spent over hoursI want to get reimburse for the thumb drive that I had to buy and I want a working solution like other merchant which a install MS version on a CD
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerThe onsite tech completed repair and follow up to the customer on March 8th who confirmed the system was working fineThe customer claims days later that the system has large crack unfortunately this would fall under out of warranty repairIn regards to the price of the extended warranty they customer would have to have the system recertified due to the damageSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrMr*** ** **A Dell representative recently contacted Mr** regarding his concernsOur representative informed him that his Dell order# *** does not qualify for the promotional price
Our representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback*** has contacted the customer who reports he has received his computer and all is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on February 25th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has advised *** he will not be available until next weekWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has paid for return to depot service as her warranty if she would like to have an onsite she does have that optionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc