A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is being processed, which is in-production statusOur representative may be contacted directly via e-mail at ***
Today’s Date: 07/06/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states technical and service concerns with their Alienware systemAt this time the agent has completed the customers refund and confirmed with the customer it was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently spoke to MsBecker regarding her concernsShe has incompatible 3rd party printersAs a gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceHowever, due to the age of the printers, installation was unsuccessfulOur representative suggested purchasing a new compatible printerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:This message is in reference to my complaint #*** on dellI have been in contact with *** *** from Dell resolution and was sent a new laptop which was defective as well*** authorized a return and said he would process an immediate refundThe laptop was received last Thursday Dec and now *** is telling me I may need to wait up to days for a refundI am in dire need of a new system as this purchase has been a total nightmare for me now to think I have to wait up to days to be refunded seems unreasonable. I am also expecting a full refund and not be charged any shipping nor restocking fees as both systems I received were defective modelsPlease follow up on my behalf with *** *** to assure that this will be handled promptly and that this case can finally be closedThank you for all your help in having this problem brought to their attention and resolved*** *** complaint #***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; Mr*** has not responded to multiple attempts. We regret any dissatisfaction
he may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com, I am
writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; *** has been instrumental in assisting the customer in receiving a new system exchange. The customer has since received the system and we await the return of the original system back to Dell. We certainly do apologize for any inconvenience this matter may have caused *** ***. Please have the customer contact our representative directly by email at *** if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell representative has sold be the warranty and assured me that everything will work fine In the legal world it's called assurances and is a heavy crime Dell representative has given me a assurances that I have warranty on my computer! This issue brings up another huge question that might lead to a class action suite: How many people are out there being ripped off by such bogus warranty sales practices by Dell?Here the copy of my letter to Dell *** that was sent on 11/1/with the registered mail:*** *** * *** ** *** *** ** ***###-###-####*** ** ***Dell Inc***Dell Corporate HeadquartersDell Inc.One Dell Way Round Rock,Texas United StatesOctober
29, 2015Dear Mr***,I
have been a customer of yours for more than years and the accident that that
happened with me recently made me very upsetIn Sep of I have decided to
extend my warranty for my Dell DesktopI called CS and purchased Premier
Phone Support and Accidental Damage Insurance for $A month later I had an
accident with my PCI called CS number and was assured that Dell will take
care of the issue and I will be contacted in few daysAfter couple of days I
received a phone call from *** and was told that my warranty does
would not cover my PC due to the fact that I have no basic warrantyThis made
me very angry because it did not make any senseFew days later and many more
hours of conversation with Dell CS managers over the phone I have decided to
open Revdex.com caseI was contacted by *** *** * from on 10/29/He said
he is from Dell Advanced Resolution GroupAfter verifying all the
information with me he said that Dell would like to apologize and that I am eligible
to get my PC fixedFew hours later *** *** called me again apologizing,
saying that Dell does not have either parts or entire units to repair/replace
my PC and therefore cannot help me!!! *** *** told me that he is voiding
my warranty.This experience made
me extremely frustratingNot only Dell gave me assurances of security
but also mistreated me on the senior levelAnother question this
accident raises is how many people have been falsely assured and therefore
wasted their money if dell does not honor their terms and conditions?!I believe everybody
deserves a second chance and I hope Dell can still adhere to the proper
business practicesRegards,*** ***Resolution Check SR
# ***Dell Incident # ***
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that the warranty expired on 11/26/Customer purchased the system 11/27/from a retailer and provided the proof of purchaseBest efforts were provided over the phone as a goodwill gestureThe representative respectfully denied the request for free supportThe customer may contact our out of warranty department at ###-###-####The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is assisting in resolving the issuesOur representative will remain engaged until the issue is resolved per the terms and
conditions of the Dell Limited Hardware WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer who confirmed the problem has already been resolvedThe representative continued to monitor the account and confirmed credit has postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I never stated that the computer is now in proper working orderI have not used it much since I got it backI am going to have to use it for a couple of weeks to make sure that it is in proper working order since the issue I had did not happen on a daily basis and only occurred occasionally
Regards,
*** ***
Complaint: ***
I am rejecting this response because: none of their information is correct I have contact Dell repeatly about this issue, none of which they have on recordThis computer has not worked in the year and a half that I have had it I have made a number of inquiries throughout the past months and they claim they only have one logged in their system That is untrue and insulting how their “response” team hinted that I was lying I have had an unusable computer and spent the last months getting the run around I will gladly send it back for a refund All I want is a computer that works.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I was unable to append the last rejection that I sent for Complaint ID: *** They indicated they couldn't give me a refund because I did not purchase the computer directlyfrom Dell.However, "YES" I did purchase it directly from Dell and I have the purchase invoice to prove that So, if you could append my last response with that information, I would appreciate it.
Regards,
*** ***
Today’s Date: 05/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer
states issues with a printerAt this time the matter has been addressed via an exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterOur records
show that the credits for order# *** & *** have been processed in the form of a checkOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr** *** expressed dissatisfaction with the refund provided Since the date of the follow up submission, a Dell representative contacted Mr** *** and subsequently verified that the refund has been completed regarding gift cards used for the order Our representative provided contact information and will remain available should Mr** *** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (***) *** P.SHowever - I do wish that they had also checked to see if they if they had in any way adversely affected my >excellent credit score, and let me know like I had asked them to
The customer’s order was delayed but she received the system and all is working fineOur representative *** apologized fro the delay in shippingFurther, the credit in the amount of $posted to the customer’s accountTherefore, our representative closed the case as resolved and complete
Our representative may be reached at ***@dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A gift card was processed for the promotion and incentives offeredOur representative, ***, advised Mr*** on the terms and conditions of the Gift
Card
***
We regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is being processed, which is in-production statusOur representative may be contacted directly via e-mail at ***
Today’s Date: 07/06/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states technical and service concerns with their Alienware systemAt this time the agent has completed the customers refund and confirmed with the customer it was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently spoke to MsBecker regarding her concernsShe has incompatible 3rd party printersAs a gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceHowever, due to the age of the printers, installation was unsuccessfulOur representative suggested purchasing a new compatible printerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:This message is in reference to my complaint #*** on dellI have been in contact with *** *** from Dell resolution and was sent a new laptop which was defective as well*** authorized a return and said he would process an immediate refundThe laptop was received last Thursday Dec and now *** is telling me I may need to wait up to days for a refundI am in dire need of a new system as this purchase has been a total nightmare for me now to think I have to wait up to days to be refunded seems unreasonable. I am also expecting a full refund and not be charged any shipping nor restocking fees as both systems I received were defective modelsPlease follow up on my behalf with *** *** to assure that this will be handled promptly and that this case can finally be closedThank you for all your help in having this problem brought to their attention and resolved*** *** complaint #***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has attempted to contact Mr***, however; Mr*** has not responded to multiple attempts. We regret any dissatisfaction
he may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com, I am
writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; *** has been instrumental in assisting the customer in receiving a new system exchange. The customer has since received the system and we await the return of the original system back to Dell. We certainly do apologize for any inconvenience this matter may have caused *** ***. Please have the customer contact our representative directly by email at *** if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell representative has sold be the warranty and assured me that everything will work fine In the legal world it's called assurances and is a heavy crime Dell representative has given me a assurances that I have warranty on my computer! This issue brings up another huge question that might lead to a class action suite: How many people are out there being ripped off by such bogus warranty sales practices by Dell?Here the copy of my letter to Dell *** that was sent on 11/1/with the registered mail:*** *** * *** ** *** *** ** ***###-###-####*** ** ***Dell Inc***Dell Corporate HeadquartersDell Inc.One Dell Way Round Rock,Texas United StatesOctober
29, 2015Dear Mr***,I
have been a customer of yours for more than years and the accident that that
happened with me recently made me very upsetIn Sep of I have decided to
extend my warranty for my Dell DesktopI called CS and purchased Premier
Phone Support and Accidental Damage Insurance for $A month later I had an
accident with my PCI called CS number and was assured that Dell will take
care of the issue and I will be contacted in few daysAfter couple of days I
received a phone call from *** and was told that my warranty does
would not cover my PC due to the fact that I have no basic warrantyThis made
me very angry because it did not make any senseFew days later and many more
hours of conversation with Dell CS managers over the phone I have decided to
open Revdex.com caseI was contacted by *** *** * from on 10/29/He said
he is from Dell Advanced Resolution GroupAfter verifying all the
information with me he said that Dell would like to apologize and that I am eligible
to get my PC fixedFew hours later *** *** called me again apologizing,
saying that Dell does not have either parts or entire units to repair/replace
my PC and therefore cannot help me!!! *** *** told me that he is voiding
my warranty.This experience made
me extremely frustratingNot only Dell gave me assurances of security
but also mistreated me on the senior levelAnother question this
accident raises is how many people have been falsely assured and therefore
wasted their money if dell does not honor their terms and conditions?!I believe everybody
deserves a second chance and I hope Dell can still adhere to the proper
business practicesRegards,*** ***Resolution Check SR
# ***Dell Incident # ***
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that the warranty expired on 11/26/Customer purchased the system 11/27/from a retailer and provided the proof of purchaseBest efforts were provided over the phone as a goodwill gestureThe representative respectfully denied the request for free supportThe customer may contact our out of warranty department at ###-###-####The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is assisting in resolving the issuesOur representative will remain engaged until the issue is resolved per the terms and
conditions of the Dell Limited Hardware WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer who confirmed the problem has already been resolvedThe representative continued to monitor the account and confirmed credit has postedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I never stated that the computer is now in proper working orderI have not used it much since I got it backI am going to have to use it for a couple of weeks to make sure that it is in proper working order since the issue I had did not happen on a daily basis and only occurred occasionally
Regards,
*** ***
Complaint: ***
I am rejecting this response because: none of their information is correct I have contact Dell repeatly about this issue, none of which they have on recordThis computer has not worked in the year and a half that I have had it I have made a number of inquiries throughout the past months and they claim they only have one logged in their system That is untrue and insulting how their “response” team hinted that I was lying I have had an unusable computer and spent the last months getting the run around I will gladly send it back for a refund All I want is a computer that works.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I was unable to append the last rejection that I sent for Complaint ID: *** They indicated they couldn't give me a refund because I did not purchase the computer directlyfrom Dell.However, "YES" I did purchase it directly from Dell and I have the purchase invoice to prove that So, if you could append my last response with that information, I would appreciate it.
Regards,
*** ***
Today’s Date: 05/06/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** ***, to address the contents of their correspondenceThe customer
states issues with a printerAt this time the matter has been addressed via an exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterOur records
show that the credits for order# *** & *** have been processed in the form of a checkOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr** *** expressed dissatisfaction with the refund provided Since the date of the follow up submission, a Dell representative contacted Mr** *** and subsequently verified that the refund has been completed regarding gift cards used for the order Our representative provided contact information and will remain available should Mr** *** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:
Did not get full refund as promised
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** (***) *** P.SHowever - I do wish that they had also checked to see if they if they had in any way adversely affected my >excellent credit score, and let me know like I had asked them to
The customer’s order was delayed but she received the system and all is working fineOur representative *** apologized fro the delay in shippingFurther, the credit in the amount of $posted to the customer’s accountTherefore, our representative closed the case as resolved and complete
Our representative may be reached at ***@dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A gift card was processed for the promotion and incentives offeredOur representative, ***, advised Mr*** on the terms and conditions of the Gift
Card
***
We regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc