Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer authorized the exchange with the configuration agreed onThe customer has confirmed receipt of the replacement systemFor additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but a business like Dell Inc should not have to take more than days to solve an issue like this and the employees should not be rude and unprofessionalOnce I filed the complaint with Revdex.com did not take two days for someone from Dell to contact me and took another two days to get it rightI am asking why Dell didn't try to solve this amicably and professionally? I suggest they train their employees better.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has advised *** he will not be available until next weekWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states order concernsAt this time the order has been delivered and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that the warranty had expired on August 13, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed the credits for Mr*** and our records indicate they have been applied to the original form of payment*** may be
contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as Dell gives me the exact software and year bumber to bumber warrantyIn my conversation with *** he said that he would have Dell provide an unused computer make sure Dell honors their policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedDell has a thirty (30) day return period and, as the order invoice
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This person (most likely an off shore customer response center based on the language structure in the email) emailed me saying they would refund the moneyI lost money - $for wire there and $for the incoming wire not to mentioned the cost of having half a million dollars tied up for weeksAgain, this EXACT product was and is still being delivered by the vendorDell did not want to give me the Graphic Cards at the price they quoted and I paid which I believe to be their fault not mineDell is not living up to their word or agreement and if they say they are then they are not holding their vendors for which they do business accountable.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her computer’s warranty has expired and she will have to contact the out of warranty repair department for help. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I was unable to append the last rejection that I sent for Complaint ID: *** They indicated they couldn't give me a refund because I did not purchase the computer directlyfrom Dell.However, "YES" I did purchase it directly from Dell and I have the purchase invoice to prove that So, if you could append my last response with that information, I would appreciate it.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and confirmed a return has been set upThe representative followed up and confirmed credit has postedWe remain available to assist the customer with any further concernsThe representative can be contacted by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***, our representative, informed Mr***, due to the age of the system, a recovery disk is no longer available*** directed Mr*** to
Microsoft for a solutionWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative contacted Ms*** to provide assistanceOur representative subsequently initiated a service dispatch to return the computer to Dell’s Repair Depot where thorough diagnostics can be run and the computer can be repaired and testedOur representative will remain engaged until Ms***’s issues have been fully addressed. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Sabrina has issued the customer a coupon to make up for the promo gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***Dell.com. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund check for order# *** has been processedOur representative also followMr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order which was lost in transit We regret any dissatisfaction he may have experienced and appreciate the
feedback provided When a customer purchases a promotionally priced third party item from Dell, we must rely on our third party manufacturers and vendors to provide sufficient inventory to fulfill our orders As indicated in the submission, a carrier lost the customer’s TV prior to delivery and the customer was provided options to wait until the TV was in stock or a refund The customer declined the option for a refund A Dell representative remained engaged to provide updates to the customer and a replacement TV has subsequently been delivered The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell representative has sold be the warranty and assured me that everything will work fine In the legal world it's called assurances and is a heavy crime Dell representative has given me a assurances that I have warranty on my computer! This issue brings up another huge question that might lead to a class action suite: How many people are out there being ripped off by such bogus warranty sales practices by Dell?Here the copy of my letter to Dell *** that was sent on 11/1/with the registered mail:*** *** * *** ** *** *** ** ***###-###-####*** ** ***Dell Inc***Dell Corporate HeadquartersDell Inc.One Dell Way Round Rock,Texas United StatesOctober
29, 2015Dear Mr***,I
have been a customer of yours for more than years and the accident that that
happened with me recently made me very upsetIn Sep of I have decided to
extend my warranty for my Dell DesktopI called CS and purchased Premier
Phone Support and Accidental Damage Insurance for $A month later I had an
accident with my PCI called CS number and was assured that Dell will take
care of the issue and I will be contacted in few daysAfter couple of days I
received a phone call from *** and was told that my warranty does
would not cover my PC due to the fact that I have no basic warrantyThis made
me very angry because it did not make any senseFew days later and many more
hours of conversation with Dell CS managers over the phone I have decided to
open Revdex.com caseI was contacted by *** *** * from on 10/29/He said
he is from Dell Advanced Resolution GroupAfter verifying all the
information with me he said that Dell would like to apologize and that I am eligible
to get my PC fixedFew hours later *** *** called me again apologizing,
saying that Dell does not have either parts or entire units to repair/replace
my PC and therefore cannot help me!!! *** *** told me that he is voiding
my warranty.This experience made
me extremely frustratingNot only Dell gave me assurances of security
but also mistreated me on the senior levelAnother question this
accident raises is how many people have been falsely assured and therefore
wasted their money if dell does not honor their terms and conditions?!I believe everybody
deserves a second chance and I hope Dell can still adhere to the proper
business practicesRegards,*** ***Resolution Check SR
# ***Dell Incident # ***
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative, for customer satisfaction reasons, processed a Return Authorization A refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I believe these big box companies should stand behind their products for more than just yrs. Is that all we're supposed to expect for a lifespan of things these days? And who is "Mr***"?
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was being delayed due to product availability issuesOur
representative worked with our order verification team to resolve the matterOur records show that the order# *** was delivered to Ms*** on December 21st, under FedEx tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer authorized the exchange with the configuration agreed onThe customer has confirmed receipt of the replacement systemFor additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but a business like Dell Inc should not have to take more than days to solve an issue like this and the employees should not be rude and unprofessionalOnce I filed the complaint with Revdex.com did not take two days for someone from Dell to contact me and took another two days to get it rightI am asking why Dell didn't try to solve this amicably and professionally? I suggest they train their employees better.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has advised *** he will not be available until next weekWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states order concernsAt this time the order has been delivered and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that the warranty had expired on August 13, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed the credits for Mr*** and our records indicate they have been applied to the original form of payment*** may be
contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as Dell gives me the exact software and year bumber to bumber warrantyIn my conversation with *** he said that he would have Dell provide an unused computer make sure Dell honors their policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedDell has a thirty (30) day return period and, as the order invoice
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This person (most likely an off shore customer response center based on the language structure in the email) emailed me saying they would refund the moneyI lost money - $for wire there and $for the incoming wire not to mentioned the cost of having half a million dollars tied up for weeksAgain, this EXACT product was and is still being delivered by the vendorDell did not want to give me the Graphic Cards at the price they quoted and I paid which I believe to be their fault not mineDell is not living up to their word or agreement and if they say they are then they are not holding their vendors for which they do business accountable.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her computer’s warranty has expired and she will have to contact the out of warranty repair department for help. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I was unable to append the last rejection that I sent for Complaint ID: *** They indicated they couldn't give me a refund because I did not purchase the computer directlyfrom Dell.However, "YES" I did purchase it directly from Dell and I have the purchase invoice to prove that So, if you could append my last response with that information, I would appreciate it.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and confirmed a return has been set upThe representative followed up and confirmed credit has postedWe remain available to assist the customer with any further concernsThe representative can be contacted by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***, our representative, informed Mr***, due to the age of the system, a recovery disk is no longer available*** directed Mr*** to
Microsoft for a solutionWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative contacted Ms*** to provide assistanceOur representative subsequently initiated a service dispatch to return the computer to Dell’s Repair Depot where thorough diagnostics can be run and the computer can be repaired and testedOur representative will remain engaged until Ms***’s issues have been fully addressed. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Sabrina has issued the customer a coupon to make up for the promo gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***Dell.com. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund check for order# *** has been processedOur representative also followMr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order which was lost in transit We regret any dissatisfaction he may have experienced and appreciate the
feedback provided When a customer purchases a promotionally priced third party item from Dell, we must rely on our third party manufacturers and vendors to provide sufficient inventory to fulfill our orders As indicated in the submission, a carrier lost the customer’s TV prior to delivery and the customer was provided options to wait until the TV was in stock or a refund The customer declined the option for a refund A Dell representative remained engaged to provide updates to the customer and a replacement TV has subsequently been delivered The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell representative has sold be the warranty and assured me that everything will work fine In the legal world it's called assurances and is a heavy crime Dell representative has given me a assurances that I have warranty on my computer! This issue brings up another huge question that might lead to a class action suite: How many people are out there being ripped off by such bogus warranty sales practices by Dell?Here the copy of my letter to Dell *** that was sent on 11/1/with the registered mail:*** *** * *** ** *** *** ** ***###-###-####*** ** ***Dell Inc***Dell Corporate HeadquartersDell Inc.One Dell Way Round Rock,Texas United StatesOctober
29, 2015Dear Mr***,I
have been a customer of yours for more than years and the accident that that
happened with me recently made me very upsetIn Sep of I have decided to
extend my warranty for my Dell DesktopI called CS and purchased Premier
Phone Support and Accidental Damage Insurance for $A month later I had an
accident with my PCI called CS number and was assured that Dell will take
care of the issue and I will be contacted in few daysAfter couple of days I
received a phone call from *** and was told that my warranty does
would not cover my PC due to the fact that I have no basic warrantyThis made
me very angry because it did not make any senseFew days later and many more
hours of conversation with Dell CS managers over the phone I have decided to
open Revdex.com caseI was contacted by *** *** * from on 10/29/He said
he is from Dell Advanced Resolution GroupAfter verifying all the
information with me he said that Dell would like to apologize and that I am eligible
to get my PC fixedFew hours later *** *** called me again apologizing,
saying that Dell does not have either parts or entire units to repair/replace
my PC and therefore cannot help me!!! *** *** told me that he is voiding
my warranty.This experience made
me extremely frustratingNot only Dell gave me assurances of security
but also mistreated me on the senior levelAnother question this
accident raises is how many people have been falsely assured and therefore
wasted their money if dell does not honor their terms and conditions?!I believe everybody
deserves a second chance and I hope Dell can still adhere to the proper
business practicesRegards,*** ***Resolution Check SR
# ***Dell Incident # ***
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative, for customer satisfaction reasons, processed a Return Authorization A refund for items returned has since posted to the original form of payment We ask that the customer contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I believe these big box companies should stand behind their products for more than just yrs. Is that all we're supposed to expect for a lifespan of things these days? And who is "Mr***"?
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsPlease note that the order was being delayed due to product availability issuesOur
representative worked with our order verification team to resolve the matterOur records show that the order# *** was delivered to Ms*** on December 21st, under FedEx tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc