Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer authorized the exchange with the configuration agreed onThe customer has confirmed receipt of the replacement systemFor additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Per the terms and conditions of Dell’s Limited Hardware Warranty, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered support consistent with Dell’s warranty, including performing diagnostics and setting up a certified refurbished exchange if necessary The customer declined the assistance and requested a new computer, which our representative denied We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed the credits for Mr*** and our records indicate they have been applied to the original form of payment*** may be
contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: This is a civil matter and I am not through with this company the attorney I hire will still need the info form this company since they are the ones that provided the Label and they have the correct information and the tablet is still under warranty till 3/15/so they actually are responsible for the tablet since it was stolen.*** ***I also talked to the Fedex driver that said he picked it up and he took it to Your mail store but I think he kept it.
Regards,
*** ***
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent completed processing the customers credit. The refund has posted but is pending customer confirmationWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number ***We regret any
dissatisfaction they may have experienced and appreciate the feedbackDell records indicate the credit is being processedSince the date of the submission, a Dell representative contacted the customer to discuss their concerns; however, has not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
I had contacted Dell and left a message last weekI was told that the rep will get back to me before the close of businessI did not hear from him so I gave it another day then the following day I called Revdex.com to report that I have called Dell left a message and no response yetThe only day I was not home was on a SaturdayOtherwise there is three of us in the household and no one answeref a phone that was a dell rep. Complaint: ***
I am rejecting this response because:
Regards,
*** ***
A Dell representative contacted *** *** and is working with him to achieve an amicable resolution for his concernsA replacement unit has been processedPlease have him contact our representative directly by e-mail at *** to confirm resolution
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, authorized a return for credit and followed up with the customer that credit has postedWe remain available to assistPlease have the customer contact the representative by email at ***@***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer due to the history of the system and the customers feedbackThe representative authorized a return and confirmed credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***_**[email protected]
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I have not received the full refundI'm yet to receive $which was paid using gift card
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative, Sajith will continue to be the customers’ point of contactThe representative is attempting to follow up with the customer in order to complete the reinstallation of the OSUntil this process is completed a final resolution cannot be determinedWe remain available to assist and ask that the customer contact the representative ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:After contacting you, the business proceeded to take appropriate action by processing the credit to my account. At this time the issue has been fully resolved. I thank the Revdex.com for the part they played in resolving the issue
Regards,
*** ***
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the laptop orders were cancelled however the third party TV orders could not be cancelled with the vendor which filled the orders Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer’s Dell account was subsequently refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a credit for warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at *** in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did just receive my refund check. Thank you
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer authorized the exchange with the configuration agreed onThe customer has confirmed receipt of the replacement systemFor additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Per the terms and conditions of Dell’s Limited Hardware Warranty, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative offered support consistent with Dell’s warranty, including performing diagnostics and setting up a certified refurbished exchange if necessary The customer declined the assistance and requested a new computer, which our representative denied We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed the credits for Mr*** and our records indicate they have been applied to the original form of payment*** may be
contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: This is a civil matter and I am not through with this company the attorney I hire will still need the info form this company since they are the ones that provided the Label and they have the correct information and the tablet is still under warranty till 3/15/so they actually are responsible for the tablet since it was stolen.*** ***I also talked to the Fedex driver that said he picked it up and he took it to Your mail store but I think he kept it.
Regards,
*** ***
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent completed processing the customers credit. The refund has posted but is pending customer confirmationWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Customer expressed dissatisfaction with Dell service and support and wants a refund for order number ***We regret any
dissatisfaction they may have experienced and appreciate the feedbackDell records indicate the credit is being processedSince the date of the submission, a Dell representative contacted the customer to discuss their concerns; however, has not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
I had contacted Dell and left a message last weekI was told that the rep will get back to me before the close of businessI did not hear from him so I gave it another day then the following day I called Revdex.com to report that I have called Dell left a message and no response yetThe only day I was not home was on a SaturdayOtherwise there is three of us in the household and no one answeref a phone that was a dell rep. Complaint: ***
I am rejecting this response because:
Regards,
*** ***
A Dell representative contacted *** *** and is working with him to achieve an amicable resolution for his concernsA replacement unit has been processedPlease have him contact our representative directly by e-mail at *** to confirm resolution
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, authorized a return for credit and followed up with the customer that credit has postedWe remain available to assistPlease have the customer contact the representative by email at ***@***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer due to the history of the system and the customers feedbackThe representative authorized a return and confirmed credit has postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***_**[email protected]
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I have not received the full refundI'm yet to receive $which was paid using gift card
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative, Sajith will continue to be the customers’ point of contactThe representative is attempting to follow up with the customer in order to complete the reinstallation of the OSUntil this process is completed a final resolution cannot be determinedWe remain available to assist and ask that the customer contact the representative ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:After contacting you, the business proceeded to take appropriate action by processing the credit to my account. At this time the issue has been fully resolved. I thank the Revdex.com for the part they played in resolving the issue
Regards,
*** ***
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the laptop orders were cancelled however the third party TV orders could not be cancelled with the vendor which filled the orders Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer’s Dell account was subsequently refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a credit for warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at *** in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did just receive my refund check. Thank you
Regards,
*** ***