Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative has been in contact with her and dispatched depot serviceOur representative will remain in contact while the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the experience has been notedThe Dell representative confirmed the order has shipped and provided tracking informationThe customer has confirmed receipt of the order and no further concerns Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized an exchange. Our records indicate the exchange has been delivered with a prepaid return shipping label. Please have the customer contact the representative by email at ***_***_ [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund. We regret any dissatisfaction he may have experienced and appreciate the feedback provided. Dell records... indicate a Return Authorization was in process when we received the customer’s submission. Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has since been provided a refund. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, MrsMeggin F [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Rajeev has reached out to the customer regarding her concerns, and she has informed Rajeev she has returned the computer to Sam’s Club, her seller, who has provided MrsF [redacted] with a full refund Rajeev apologized to the customer for any negative experience she may have endured with Dell The customer appreciated Rajeev contacting her and let him know the matter has been resolved by Sam’s Club and Dell may close our case We appreciate the Revdex.com bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell computer system Ms [redacted] has reported with tech issues, is over five (5) years old and outside of warranty When the customer reported to Dell she was receiving a “blue screen” our Software technicians charged the appropriate fee to assist her, but unfortunately they were unable to repair the computer The Software technicians suspect the matter is more likely a hardware issue and have suggested the customer reach out to a local technician who may have access to legacy parts in order to repair her computer Dell representative, [redacted] has seen to it the customer has received a full refund for the fee charged by Software Support Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further advice in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Purchased computer from Dell shortly thereafter had problems with the computerThe wireless not working as well as the unit not keeping a chargeI called Dell they were reluctant to send a box as they wanted to remote inBy the time they wanted to send a box I would be moving around as I to a new location due to militaryThis was the first round of issuesFinally The unit was sent in but after we received it screws fell out of the backThe keyboard stopped working I called in and asked to send this in for both issuesA week later I received a box with a keypad, called and representative stated this was how they did itOne day my son was sitting at the table doing school work went to close the laptop the back popped openThe computer has been sitting in a closet ever sinceThis brings to today, when the dispatch representative came to our location to fix all issues and resolve previous Revdex.com complaint number [redacted] as dell had misrepresented themselves to get the matter closedAs They a repair technician to my home to fix the issues the only reason he did not was there was miscommunication between on-site service technician and [redacted] who set up the serviceI was not able to be there due to work but my wife wasThe tech stated he did not have the parts it would have to be sent in but, he called the depo to relay the information concerning the laptopTo ensure a smooth transition i.eavoid thisHe relayed to the depo there was no damage as to the computer , just hinge did pop out also the wireless card was not installed correctlyNow that we send the computer in we get told that there is damage completely contradicting the story of the tech.Fix my son's computer as I also have the same computer that did the same thing Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] -***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThey confirmed the system is working as designed and the customer did not have any additional concernsShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the orders were canceled due to order verification issues and cannot be reinstatedOur representative also informed her of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has made numerous phone calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer The customer has ***’s contact information if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: They assured us that this ongoing problem, since the computer was still under warranty when issues arose, that they would keep the case/issue open until the problem was taken care ofYes they did advise an extended warranty, but why get an extended warranty when according to them it would be kept opened until it was fixedM wife has kept every email from the start of this issue and if need be I can forward them all to youAlso they say the warranty was up on July 1st of 2017, and if so why did they send a technician to our home and replace the computer board on the 7th of July this year and phone support after that date too, at no chargeI am pretty convinced that they are unable to resolve the issueTherefore they need to make things rightRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have not received any money back yet even though [redacted] said process lasts 7-business days, which started on 12/15/ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because its not acceptable to sell scratch and sent as refurbishedThat is called bait and switchNow that I've invested time and got the computer set up for my work you want me to return it or accept the damageBAIT AND SWITCH DELLRevdex.com can't do anything but the federal trade commission can Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they breached the warranty, tried to hide the ignorance of the support person, attempted to " give us " a refurbished laptop, when all that was needed in the beginning wa a NEW, replacement hard drivewe have lost a contract, have refunded, our lost customer, ( cost of the original laptop, and attached costs involved) and the balance of a 25,contract what are they sitting on?? This is in our counsels hands now, and if Dell thinks we are playing games, wait and see a refurbished laptop does not equal 26K in lost incomethey just dont get itWhen we write or sign a contract, we, according to [redacted] Law are responsible for every line in the contractDell breached their side of the contractand is refusing to acknowledge it either they settle, or the Lake County Court of Common Pleas, ( and jury if necessary) will Regards, [redacted]
Complaint: [redacted] I am rejecting this response because I am dissatisfied with Dell's unwillingness to help out a unique situation: Which is NOT the broken hinge on the computer (THAT is extremely common with their computers, from what I'm seeing)But rather that they sold me a computer that has always had hardware, software and physical problems/defects, and have never recognized the factIn unique situations Dell should be willing to help the customer out in a unique way in order to provide TRUE costumer satisfaction; not continue to hide behind their policies and warranties There is no real care for customer satisfaction with DellI have never felt like Dell cared about having sold me a broken computer from day one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Anastasia ***Our representative has been in contact with the customer and depot service has been dispatchedOur records indicate the service is complete and the system has been returned to the customerHowever; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 03/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has reached out the customer to troubleshootThe customer states they are not available to troubleshoot at this timeThe agent advised the customer to please reach out when they are availableWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Nothing was done to help remedy the situationI am basically being forced to pay more for this PC if I still wish to purchase itI have canceled my order so I can purchase another PC that will arrive sooner but now another issue comes up! I paid with my dell credit card, you would think that once the order is canceled, I would get my funds back so I can purchase another productNOPEI was told by a dfs rep that I won’t see these funds available for days!! Dell needs to get these back on my account ASAPBack to the original issue, All I am asking is that Dell helps with the price difference of the new productThey could offer a gift card that I can use on their we site towards the purchase of the new PC or some type of coupon that could be applied to the new orderThe new PC is about $moreI would like to see the full amount for me to use towards the new purchase but I would be happy with at least $50-$I understand that the sales policy states this information but this is misleading! They hide this away where the customer will never see it! If they want to enforce this policy, it should be clearly stated at the time of purchaseI ordered a product that Dell said was 100% in stock according to their website, when it clearly was not in stockThey advertised a product that wasn’t available! It should have shown out of stock, then I would have purchased a different PC and we would t be discussing this right nowI basically paid for an item that I was never going to receive and Dell knew thisAccording to the guy I was working withhis example was dell will have products available but if orders come I , the last will have to wait on their products or they may end up canceledHow is this fair? They should t be allowed to take orders for product they don’t actually have! I feel I was taken advantage of and something should be done! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell is lying What was offered at the time of purchase and what was charged are two totally different amounts The FTC is being contacted for credit card fraud on the part of Dell Dell was NOT authorized to charge the amount they did to the credit card They were authorized to charge only the amount that was the price at the time of the sale, and instead, charged over $more than that amount This is quite clear since an order for three item within minutes of an order for identical items DO NOT calculate to times the order of item This is a behavior that is common by Dell from my personal experiences as can be seen in at least two recent purchases on my account, and by searching Google to see how many others have had recent experiences Let it be known that this matter is not closed is being pursued Dell will have to answer to many agencies and legal entities before I am done with them if they do not correct the situation Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative has been in contact with her and dispatched depot serviceOur representative will remain in contact while the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the experience has been notedThe Dell representative confirmed the order has shipped and provided tracking informationThe customer has confirmed receipt of the order and no further concerns Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized an exchange. Our records indicate the exchange has been delivered with a prepaid return shipping label. Please have the customer contact the representative by email at ***_***_ [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund. We regret any dissatisfaction he may have experienced and appreciate the feedback provided. Dell records... indicate a Return Authorization was in process when we received the customer’s submission. Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has since been provided a refund. We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, MrsMeggin F [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Rajeev has reached out to the customer regarding her concerns, and she has informed Rajeev she has returned the computer to Sam’s Club, her seller, who has provided MrsF [redacted] with a full refund Rajeev apologized to the customer for any negative experience she may have endured with Dell The customer appreciated Rajeev contacting her and let him know the matter has been resolved by Sam’s Club and Dell may close our case We appreciate the Revdex.com bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell computer system Ms [redacted] has reported with tech issues, is over five (5) years old and outside of warranty When the customer reported to Dell she was receiving a “blue screen” our Software technicians charged the appropriate fee to assist her, but unfortunately they were unable to repair the computer The Software technicians suspect the matter is more likely a hardware issue and have suggested the customer reach out to a local technician who may have access to legacy parts in order to repair her computer Dell representative, [redacted] has seen to it the customer has received a full refund for the fee charged by Software Support Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further advice in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Purchased computer from Dell shortly thereafter had problems with the computerThe wireless not working as well as the unit not keeping a chargeI called Dell they were reluctant to send a box as they wanted to remote inBy the time they wanted to send a box I would be moving around as I to a new location due to militaryThis was the first round of issuesFinally The unit was sent in but after we received it screws fell out of the backThe keyboard stopped working I called in and asked to send this in for both issuesA week later I received a box with a keypad, called and representative stated this was how they did itOne day my son was sitting at the table doing school work went to close the laptop the back popped openThe computer has been sitting in a closet ever sinceThis brings to today, when the dispatch representative came to our location to fix all issues and resolve previous Revdex.com complaint number [redacted] as dell had misrepresented themselves to get the matter closedAs They a repair technician to my home to fix the issues the only reason he did not was there was miscommunication between on-site service technician and [redacted] who set up the serviceI was not able to be there due to work but my wife wasThe tech stated he did not have the parts it would have to be sent in but, he called the depo to relay the information concerning the laptopTo ensure a smooth transition i.eavoid thisHe relayed to the depo there was no damage as to the computer , just hinge did pop out also the wireless card was not installed correctlyNow that we send the computer in we get told that there is damage completely contradicting the story of the tech.Fix my son's computer as I also have the same computer that did the same thing Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] -***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThey confirmed the system is working as designed and the customer did not have any additional concernsShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the orders were canceled due to order verification issues and cannot be reinstatedOur representative also informed her of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has made numerous phone calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer The customer has ***’s contact information if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: They assured us that this ongoing problem, since the computer was still under warranty when issues arose, that they would keep the case/issue open until the problem was taken care ofYes they did advise an extended warranty, but why get an extended warranty when according to them it would be kept opened until it was fixedM wife has kept every email from the start of this issue and if need be I can forward them all to youAlso they say the warranty was up on July 1st of 2017, and if so why did they send a technician to our home and replace the computer board on the 7th of July this year and phone support after that date too, at no chargeI am pretty convinced that they are unable to resolve the issueTherefore they need to make things rightRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have not received any money back yet even though [redacted] said process lasts 7-business days, which started on 12/15/ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because its not acceptable to sell scratch and sent as refurbishedThat is called bait and switchNow that I've invested time and got the computer set up for my work you want me to return it or accept the damageBAIT AND SWITCH DELLRevdex.com can't do anything but the federal trade commission can Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they breached the warranty, tried to hide the ignorance of the support person, attempted to " give us " a refurbished laptop, when all that was needed in the beginning wa a NEW, replacement hard drivewe have lost a contract, have refunded, our lost customer, ( cost of the original laptop, and attached costs involved) and the balance of a 25,contract what are they sitting on?? This is in our counsels hands now, and if Dell thinks we are playing games, wait and see a refurbished laptop does not equal 26K in lost incomethey just dont get itWhen we write or sign a contract, we, according to [redacted] Law are responsible for every line in the contractDell breached their side of the contractand is refusing to acknowledge it either they settle, or the Lake County Court of Common Pleas, ( and jury if necessary) will Regards, [redacted]
Complaint: [redacted] I am rejecting this response because I am dissatisfied with Dell's unwillingness to help out a unique situation: Which is NOT the broken hinge on the computer (THAT is extremely common with their computers, from what I'm seeing)But rather that they sold me a computer that has always had hardware, software and physical problems/defects, and have never recognized the factIn unique situations Dell should be willing to help the customer out in a unique way in order to provide TRUE costumer satisfaction; not continue to hide behind their policies and warranties There is no real care for customer satisfaction with DellI have never felt like Dell cared about having sold me a broken computer from day one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Anastasia ***Our representative has been in contact with the customer and depot service has been dispatchedOur records indicate the service is complete and the system has been returned to the customerHowever; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 03/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has reached out the customer to troubleshootThe customer states they are not available to troubleshoot at this timeThe agent advised the customer to please reach out when they are availableWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Nothing was done to help remedy the situationI am basically being forced to pay more for this PC if I still wish to purchase itI have canceled my order so I can purchase another PC that will arrive sooner but now another issue comes up! I paid with my dell credit card, you would think that once the order is canceled, I would get my funds back so I can purchase another productNOPEI was told by a dfs rep that I won’t see these funds available for days!! Dell needs to get these back on my account ASAPBack to the original issue, All I am asking is that Dell helps with the price difference of the new productThey could offer a gift card that I can use on their we site towards the purchase of the new PC or some type of coupon that could be applied to the new orderThe new PC is about $moreI would like to see the full amount for me to use towards the new purchase but I would be happy with at least $50-$I understand that the sales policy states this information but this is misleading! They hide this away where the customer will never see it! If they want to enforce this policy, it should be clearly stated at the time of purchaseI ordered a product that Dell said was 100% in stock according to their website, when it clearly was not in stockThey advertised a product that wasn’t available! It should have shown out of stock, then I would have purchased a different PC and we would t be discussing this right nowI basically paid for an item that I was never going to receive and Dell knew thisAccording to the guy I was working withhis example was dell will have products available but if orders come I , the last will have to wait on their products or they may end up canceledHow is this fair? They should t be allowed to take orders for product they don’t actually have! I feel I was taken advantage of and something should be done! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell is lying What was offered at the time of purchase and what was charged are two totally different amounts The FTC is being contacted for credit card fraud on the part of Dell Dell was NOT authorized to charge the amount they did to the credit card They were authorized to charge only the amount that was the price at the time of the sale, and instead, charged over $more than that amount This is quite clear since an order for three item within minutes of an order for identical items DO NOT calculate to times the order of item This is a behavior that is common by Dell from my personal experiences as can be seen in at least two recent purchases on my account, and by searching Google to see how many others have had recent experiences Let it be known that this matter is not closed is being pursued Dell will have to answer to many agencies and legal entities before I am done with them if they do not correct the situation Regards, [redacted]