Today’s Date: 04/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states pending a creditAt this time the agent has been unable to reach the customer to advise the credit has been processed on Dells endIt may take up to the customers next billing cycle to show up on their statementDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a full refund to this customer On April 13, the customer confirmed receipt of the refund check and after cashing says the full refund has posted to his bank account The customer has expressed his sincere appreciation for ***’s assistance and considers the matter addressed and resolved to his satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dells policy in regards to price match that do not include rebates or discountsThe representative also referred the customer to the price match terms and conditions: [redacted] Any further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They are still playing gamesI have yet to receive my complete orders yetAfter the order, they sent me used, open boxed merchandise, that looks like returned productThe sound bar has not even shipped yetIt is all gamesThe money they returned to my account had nothing to do with this but rather to keep me from returning the tvI have spoken to the gentleman within the reply and he has said nothing more than "we are sorry you had trouble, hope you get it fixed"This is a sorry excuse of a companyHere is another one of his replies "Please accept my sincere apologies for any disappointment you may have experienced during your transactions with usOnce again, I thank you for sharing your experience with usThe feedback which we receive remains a crucial tool to determine how we can best improve our products and servicesWe truly regret any inconvenience or frustration this matter may have caused" Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the shutdown issues the customer was experiencing had nothing to do with the Bio updateThe liquid spillage caused damage to internal components that the customer was quoted on what needed to be replaced to repair the damageSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 03/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has reached out the customer to troubleshootThe customer states they are not available to troubleshoot at this timeThe agent advised the customer to please reach out when they are availableWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] _ [redacted] @Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is lying What was offered at the time of purchase and what was charged are two totally different amounts The FTC is being contacted for credit card fraud on the part of Dell Dell was NOT authorized to charge the amount they did to the credit card They were authorized to charge only the amount that was the price at the time of the sale, and instead, charged over $more than that amount This is quite clear since an order for three item within minutes of an order for identical items DO NOT calculate to times the order of item This is a behavior that is common by Dell from my personal experiences as can be seen in at least two recent purchases on my account, and by searching Google to see how many others have had recent experiences Let it be known that this matter is not closed is being pursued Dell will have to answer to many agencies and legal entities before I am done with them if they do not correct the situation Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and our records indicate the system has been deliveredThe customer confirms the item has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the Gift Card department to resolve this matterOur records show, his Dell Advantage Rewards for order number***-***-***are listed under his e-mail [redacted] @icloud.comOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have asked repeatedly for documentation that the offer had expiredI provided proof of the offer on Deals of America that shows no expiration date.Their employee took my order with the guarantee that the gift card was still in playShe is supposedly no longer a Dell employee.The 10% discount offer would only be the equivalent of the gift card with a $purchaseMy intent with the gift card was a $purchaseMy nexy step has been to take the cause up with a local Bay Area news station and if need be I will contact a Texas news channel that has a consumer advocate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I took the computer to Best Buy Geek Squad who said they think it is a hardware issue and that I should send it in to Dell to fix under the manufacturer warrantyI emailed this to James from Dell and has I have not heard back yetIt is clear trouble shooting through email and remoting into my computer is not workingI would like for Dell to take the computer and fix it or issue me a new one Regards, Kristin T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have not received any money back yet even though [redacted] said process lasts 7-business days, which started on 12/15/ Regards, [redacted]
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follsubmission We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because its not acceptable to sell scratch and sent as refurbishedThat is called bait and switchNow that I've invested time and got the computer set up for my work you want me to return it or accept the damageBAIT AND SWITCH DELLRevdex.com can't do anything but the federal trade commission can Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell's ad stated that both Windows Home edition and Windows Pro edition were included with my purchase I can send a copy of the ad to the Revdex.com if they would like to see it and verify Dell will not address this problem and they keep pretending their ad didn't say that at allThey are using bait and switch tactics by asking me to send back my order and repurchase the advertised specs at a much higher price Both the FTC and the Attorney Generals of [redacted] and [redacted] are in possession of the advertised sale and are investigating Dell's fraudulent advertisingI recommend that anyone doing business with Dell save a screen shot of what was advertised and to contact the FTC ( [redacted] ) and the Attorney General in your state if Dell tries to cheat you too Also, pay close attention to the cash back you're supposed to receive vs what you get from Dell (that's another area they cheated me) I might start a class action lawsuit against them so be sure to look for one online if you are cheated by Dell and want to join a suit against them.Sent from my Verizon, Samsung Galaxy smartphone Please look at the below conversation to see what happened with my cash back I only received $of it I was even willing to short myself by accepting the $offered, but I didn't even get that much! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has made numerous phone calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer The customer has ***’s contact information if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I wasn't on Dell's website looking for a BIOS updateI was checking for driver updates, the BIOS update was recommended by DELL after receiving my service tag number which clearly indicates to DELL if my computer was out of warranty Knowing that running the BIOS update could cause irreversible damage to the motherboard, DELL should NOT have recommended the BIOS failed especially knowing that the system was out of warrantyAlso DELL failed to provide ADEQUATE WARNING that the BIOS update could potentially damage the motherboard causing irreversible damage I believe DELL is intentionally recommending a faulty software update to force consumers to buy additional servicesI expect DELL to put an immediate end to this malpractice, accept complete responsibility for the damage to my computer and EITHER REPAIR the computer OR PROVIDE INSTRUCTIONS to roll back the BIOS update and restore my laptop to a working conditionTo ask me to spend $for a damage that was caused by DELL is not an acceptable solution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they breached the warranty, tried to hide the ignorance of the support person, attempted to " give us " a refurbished laptop, when all that was needed in the beginning wa a NEW, replacement hard drivewe have lost a contract, have refunded, our lost customer, ( cost of the original laptop, and attached costs involved) and the balance of a 25,contract what are they sitting on?? This is in our counsels hands now, and if Dell thinks we are playing games, wait and see a refurbished laptop does not equal 26K in lost incomethey just dont get itWhen we write or sign a contract, we, according to [redacted] Law are responsible for every line in the contractDell breached their side of the contractand is refusing to acknowledge it either they settle, or the Lake County Court of Common Pleas, ( and jury if necessary) will Regards, [redacted]
Today’s Date: 04/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states pending a creditAt this time the agent has been unable to reach the customer to advise the credit has been processed on Dells endIt may take up to the customers next billing cycle to show up on their statementDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a full refund to this customer On April 13, the customer confirmed receipt of the refund check and after cashing says the full refund has posted to his bank account The customer has expressed his sincere appreciation for ***’s assistance and considers the matter addressed and resolved to his satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dells policy in regards to price match that do not include rebates or discountsThe representative also referred the customer to the price match terms and conditions: [redacted] Any further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They are still playing gamesI have yet to receive my complete orders yetAfter the order, they sent me used, open boxed merchandise, that looks like returned productThe sound bar has not even shipped yetIt is all gamesThe money they returned to my account had nothing to do with this but rather to keep me from returning the tvI have spoken to the gentleman within the reply and he has said nothing more than "we are sorry you had trouble, hope you get it fixed"This is a sorry excuse of a companyHere is another one of his replies "Please accept my sincere apologies for any disappointment you may have experienced during your transactions with usOnce again, I thank you for sharing your experience with usThe feedback which we receive remains a crucial tool to determine how we can best improve our products and servicesWe truly regret any inconvenience or frustration this matter may have caused" Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the shutdown issues the customer was experiencing had nothing to do with the Bio updateThe liquid spillage caused damage to internal components that the customer was quoted on what needed to be replaced to repair the damageSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 03/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has reached out the customer to troubleshootThe customer states they are not available to troubleshoot at this timeThe agent advised the customer to please reach out when they are availableWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] _ [redacted] @Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell is lying What was offered at the time of purchase and what was charged are two totally different amounts The FTC is being contacted for credit card fraud on the part of Dell Dell was NOT authorized to charge the amount they did to the credit card They were authorized to charge only the amount that was the price at the time of the sale, and instead, charged over $more than that amount This is quite clear since an order for three item within minutes of an order for identical items DO NOT calculate to times the order of item This is a behavior that is common by Dell from my personal experiences as can be seen in at least two recent purchases on my account, and by searching Google to see how many others have had recent experiences Let it be known that this matter is not closed is being pursued Dell will have to answer to many agencies and legal entities before I am done with them if they do not correct the situation Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and our records indicate the system has been deliveredThe customer confirms the item has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the Gift Card department to resolve this matterOur records show, his Dell Advantage Rewards for order number***-***-***are listed under his e-mail [redacted] @icloud.comOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have asked repeatedly for documentation that the offer had expiredI provided proof of the offer on Deals of America that shows no expiration date.Their employee took my order with the guarantee that the gift card was still in playShe is supposedly no longer a Dell employee.The 10% discount offer would only be the equivalent of the gift card with a $purchaseMy intent with the gift card was a $purchaseMy nexy step has been to take the cause up with a local Bay Area news station and if need be I will contact a Texas news channel that has a consumer advocate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I took the computer to Best Buy Geek Squad who said they think it is a hardware issue and that I should send it in to Dell to fix under the manufacturer warrantyI emailed this to James from Dell and has I have not heard back yetIt is clear trouble shooting through email and remoting into my computer is not workingI would like for Dell to take the computer and fix it or issue me a new one Regards, Kristin T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I have not received any money back yet even though [redacted] said process lasts 7-business days, which started on 12/15/ Regards, [redacted]
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follsubmission We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because its not acceptable to sell scratch and sent as refurbishedThat is called bait and switchNow that I've invested time and got the computer set up for my work you want me to return it or accept the damageBAIT AND SWITCH DELLRevdex.com can't do anything but the federal trade commission can Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell's ad stated that both Windows Home edition and Windows Pro edition were included with my purchase I can send a copy of the ad to the Revdex.com if they would like to see it and verify Dell will not address this problem and they keep pretending their ad didn't say that at allThey are using bait and switch tactics by asking me to send back my order and repurchase the advertised specs at a much higher price Both the FTC and the Attorney Generals of [redacted] and [redacted] are in possession of the advertised sale and are investigating Dell's fraudulent advertisingI recommend that anyone doing business with Dell save a screen shot of what was advertised and to contact the FTC ( [redacted] ) and the Attorney General in your state if Dell tries to cheat you too Also, pay close attention to the cash back you're supposed to receive vs what you get from Dell (that's another area they cheated me) I might start a class action lawsuit against them so be sure to look for one online if you are cheated by Dell and want to join a suit against them.Sent from my Verizon, Samsung Galaxy smartphone Please look at the below conversation to see what happened with my cash back I only received $of it I was even willing to short myself by accepting the $offered, but I didn't even get that much! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has made numerous phone calls and has sent email as well, with no response from the customer Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer The customer has ***’s contact information if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I wasn't on Dell's website looking for a BIOS updateI was checking for driver updates, the BIOS update was recommended by DELL after receiving my service tag number which clearly indicates to DELL if my computer was out of warranty Knowing that running the BIOS update could cause irreversible damage to the motherboard, DELL should NOT have recommended the BIOS failed especially knowing that the system was out of warrantyAlso DELL failed to provide ADEQUATE WARNING that the BIOS update could potentially damage the motherboard causing irreversible damage I believe DELL is intentionally recommending a faulty software update to force consumers to buy additional servicesI expect DELL to put an immediate end to this malpractice, accept complete responsibility for the damage to my computer and EITHER REPAIR the computer OR PROVIDE INSTRUCTIONS to roll back the BIOS update and restore my laptop to a working conditionTo ask me to spend $for a damage that was caused by DELL is not an acceptable solution Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: they breached the warranty, tried to hide the ignorance of the support person, attempted to " give us " a refurbished laptop, when all that was needed in the beginning wa a NEW, replacement hard drivewe have lost a contract, have refunded, our lost customer, ( cost of the original laptop, and attached costs involved) and the balance of a 25,contract what are they sitting on?? This is in our counsels hands now, and if Dell thinks we are playing games, wait and see a refurbished laptop does not equal 26K in lost incomethey just dont get itWhen we write or sign a contract, we, according to [redacted] Law are responsible for every line in the contractDell breached their side of the contractand is refusing to acknowledge it either they settle, or the Lake County Court of Common Pleas, ( and jury if necessary) will Regards, [redacted]