Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Anastasia ***Our representative has been in contact with the customer and depot service has been dispatchedOur records indicate the service is complete and the system has been returned to the customerHowever; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of the customer’s order and he has been refunded Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted him and provided technical assistance, however; Mr*** has not responded to subsequent contact attemptsOur representative remains available for assistanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the orders were canceled due to order verification issues and cannot be reinstatedOur representative also informed her of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I am dissatisfied with Dell's unwillingness to help out a unique situation: Which is NOT the broken hinge on the computer (THAT is extremely common with their computers, from what I'm seeing)But rather that they sold me a computer that has always had hardware, software and physical problems/defects, and have never recognized the factIn unique situations Dell should be willing to help the customer out in a unique way in order to provide TRUE costumer satisfaction; not continue to hide behind their policies and warranties There is no real care for customer satisfaction with DellI have never felt like Dell cared about having sold me a broken computer from day one Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell continues to make zero effort to provide alternative solutions or any recompense for this absolute failure to live up to their published commitmentsNot only do they clearly and callously disregard me as a customer, they have no interest in taking responsibility for their violation of Texas consumer protection lawIt's even more intriguing that in this form email, they claim that I will receive "no recompense" of any kind, although their agent months ago promised a gift card as insufficient recompenseThis is either retaliation for a legitimate consumer complaint, a total lack of internal communication, or yet another example of Dell reneging on their commitmentsDell was once a great company, but this is online scam business behavior, and consumers should know to steer far away.I continue to demand $in recompense in addition to a full refund to my original form of payment, and will not accept Dell's bullying in this matter or their continued vague shipment dates Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Nothing was done to help remedy the situationI am basically being forced to pay more for this PC if I still wish to purchase itI have canceled my order so I can purchase another PC that will arrive sooner but now another issue comes up! I paid with my dell credit card, you would think that once the order is canceled, I would get my funds back so I can purchase another productNOPEI was told by a dfs rep that I won’t see these funds available for days!! Dell needs to get these back on my account ASAPBack to the original issue, All I am asking is that Dell helps with the price difference of the new productThey could offer a gift card that I can use on their we site towards the purchase of the new PC or some type of coupon that could be applied to the new orderThe new PC is about $moreI would like to see the full amount for me to use towards the new purchase but I would be happy with at least $50-$I understand that the sales policy states this information but this is misleading! They hide this away where the customer will never see it! If they want to enforce this policy, it should be clearly stated at the time of purchaseI ordered a product that Dell said was 100% in stock according to their website, when it clearly was not in stockThey advertised a product that wasn’t available! It should have shown out of stock, then I would have purchased a different PC and we would t be discussing this right nowI basically paid for an item that I was never going to receive and Dell knew thisAccording to the guy I was working withhis example was dell will have products available but if orders come I , the last will have to wait on their products or they may end up canceledHow is this fair? They should t be allowed to take orders for product they don’t actually have! I feel I was taken advantage of and something should be done! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have done everything I can to get Dell the invoice they have requested I do not have the original receipt any longer, as it was purchased in [redacted] over a year ago, and it got lost when moving from [redacted] to [redacted] When conversing with [redacted] to obtain a receipt concerning the purchase, they gave me a transaction receipt, which the Dell representatives are telling me is not sufficient I chose to end the call with Dell due to their insistence that I come up with the missing receipt Additionally, my conversation with [redacted] revealed that they are not able to provide me with the information Dell requires, because the original receipt does not have said information (the serial number nor the tag number of the computer in question is present on the receipt) I have attached the copy that I have sent Dell twice, in which they are telling me does not qualify as an invoice, or proof of purchase Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the computer was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative, for customer satisfaction reasons, processed a quote to enable the customer to purchase a warranty extension with a discount We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell computer system Ms [redacted] has reported with tech issues, is over five (5) years old and outside of warranty When the customer reported to Dell she was receiving a “blue screen” our Software technicians charged the appropriate fee to assist her, but unfortunately they were unable to repair the computer The Software technicians suspect the matter is more likely a hardware issue and have suggested the customer reach out to a local technician who may have access to legacy parts in order to repair her computer Dell representative, [redacted] has seen to it the customer has received a full refund for the fee charged by Software Support Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further advice in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative remains available to assist the customer to address these issues. We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] -***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThey confirmed the system is working as designed and the customer did not have any additional concernsShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Purchased computer from Dell shortly thereafter had problems with the computerThe wireless not working as well as the unit not keeping a chargeI called Dell they were reluctant to send a box as they wanted to remote inBy the time they wanted to send a box I would be moving around as I to a new location due to militaryThis was the first round of issuesFinally The unit was sent in but after we received it screws fell out of the backThe keyboard stopped working I called in and asked to send this in for both issuesA week later I received a box with a keypad, called and representative stated this was how they did itOne day my son was sitting at the table doing school work went to close the laptop the back popped openThe computer has been sitting in a closet ever sinceThis brings to today, when the dispatch representative came to our location to fix all issues and resolve previous Revdex.com complaint number [redacted] as dell had misrepresented themselves to get the matter closedAs They a repair technician to my home to fix the issues the only reason he did not was there was miscommunication between on-site service technician and [redacted] who set up the serviceI was not able to be there due to work but my wife wasThe tech stated he did not have the parts it would have to be sent in but, he called the depo to relay the information concerning the laptopTo ensure a smooth transition i.eavoid thisHe relayed to the depo there was no damage as to the computer , just hinge did pop out also the wireless card was not installed correctlyNow that we send the computer in we get told that there is damage completely contradicting the story of the tech.Fix my son's computer as I also have the same computer that did the same thing Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, MrsMeggin F [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Rajeev has reached out to the customer regarding her concerns, and she has informed Rajeev she has returned the computer to Sam’s Club, her seller, who has provided MrsF [redacted] with a full refund Rajeev apologized to the customer for any negative experience she may have endured with Dell The customer appreciated Rajeev contacting her and let him know the matter has been resolved by Sam’s Club and Dell may close our case We appreciate the Revdex.com bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: the monitor which was originally advertised as part of the "bundle" was not included Yes, they did process a refund for the returned computer; however, the original paid order was for the computer AND the 27" LED monitor This ad appears to be a classic "bait and switch" It does not appear they ever intended to honor the price for the bundle package as advertised Is it legal to advertise and then change the terms of the deal with a statement such as "Sorry, this deal is expired"? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe information the customer claims to have researched is not correctDell covers all parts that are replaced under any active warrantyThe customer is welcome to contact the manufacturer of the hard driveAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer confirmed receipt of the exchange systemAn onsite tech was sent out to repair DVD drive and customer confirmed issue is resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Samsung television ordered from Dell We regret any miscommunication which may have occurred and appreciate the feedback When a customer purchases a third party product from Dell, the order information is relayed to our vendor that will supply the third party product and after the vendor receives the information, they fulfill the order and ship it to the customer In this case, although Dell’s information was not updated, the process was too far along to cancel the customer’s order with our third party vendor Since the date of the submission, a Dell representative contacted the customer to provide assistance Upon follow up, the customer reported that he has received the television and it appears to be working fine The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided. Dell... does not provide compensation for down time, a product not being available for use, order delays or any other personal applications. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. For customer satisfaction reasons, Dell records indicate the customer was provided concessions for the bad experience he described. The customer requested additional compensation which has been denied. Our representative offered a new system exchange, or a return for a refund and an exchange was subsequently processed and has been delivered to the customer. We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Anastasia ***Our representative has been in contact with the customer and depot service has been dispatchedOur records indicate the service is complete and the system has been returned to the customerHowever; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of the customer’s order and he has been refunded Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted him and provided technical assistance, however; Mr*** has not responded to subsequent contact attemptsOur representative remains available for assistanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her that the orders were canceled due to order verification issues and cannot be reinstatedOur representative also informed her of the terms and conditions of sale [redacted] Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I am dissatisfied with Dell's unwillingness to help out a unique situation: Which is NOT the broken hinge on the computer (THAT is extremely common with their computers, from what I'm seeing)But rather that they sold me a computer that has always had hardware, software and physical problems/defects, and have never recognized the factIn unique situations Dell should be willing to help the customer out in a unique way in order to provide TRUE costumer satisfaction; not continue to hide behind their policies and warranties There is no real care for customer satisfaction with DellI have never felt like Dell cared about having sold me a broken computer from day one Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell continues to make zero effort to provide alternative solutions or any recompense for this absolute failure to live up to their published commitmentsNot only do they clearly and callously disregard me as a customer, they have no interest in taking responsibility for their violation of Texas consumer protection lawIt's even more intriguing that in this form email, they claim that I will receive "no recompense" of any kind, although their agent months ago promised a gift card as insufficient recompenseThis is either retaliation for a legitimate consumer complaint, a total lack of internal communication, or yet another example of Dell reneging on their commitmentsDell was once a great company, but this is online scam business behavior, and consumers should know to steer far away.I continue to demand $in recompense in addition to a full refund to my original form of payment, and will not accept Dell's bullying in this matter or their continued vague shipment dates Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Nothing was done to help remedy the situationI am basically being forced to pay more for this PC if I still wish to purchase itI have canceled my order so I can purchase another PC that will arrive sooner but now another issue comes up! I paid with my dell credit card, you would think that once the order is canceled, I would get my funds back so I can purchase another productNOPEI was told by a dfs rep that I won’t see these funds available for days!! Dell needs to get these back on my account ASAPBack to the original issue, All I am asking is that Dell helps with the price difference of the new productThey could offer a gift card that I can use on their we site towards the purchase of the new PC or some type of coupon that could be applied to the new orderThe new PC is about $moreI would like to see the full amount for me to use towards the new purchase but I would be happy with at least $50-$I understand that the sales policy states this information but this is misleading! They hide this away where the customer will never see it! If they want to enforce this policy, it should be clearly stated at the time of purchaseI ordered a product that Dell said was 100% in stock according to their website, when it clearly was not in stockThey advertised a product that wasn’t available! It should have shown out of stock, then I would have purchased a different PC and we would t be discussing this right nowI basically paid for an item that I was never going to receive and Dell knew thisAccording to the guy I was working withhis example was dell will have products available but if orders come I , the last will have to wait on their products or they may end up canceledHow is this fair? They should t be allowed to take orders for product they don’t actually have! I feel I was taken advantage of and something should be done! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have done everything I can to get Dell the invoice they have requested I do not have the original receipt any longer, as it was purchased in [redacted] over a year ago, and it got lost when moving from [redacted] to [redacted] When conversing with [redacted] to obtain a receipt concerning the purchase, they gave me a transaction receipt, which the Dell representatives are telling me is not sufficient I chose to end the call with Dell due to their insistence that I come up with the missing receipt Additionally, my conversation with [redacted] revealed that they are not able to provide me with the information Dell requires, because the original receipt does not have said information (the serial number nor the tag number of the computer in question is present on the receipt) I have attached the copy that I have sent Dell twice, in which they are telling me does not qualify as an invoice, or proof of purchase Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the computer was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative, for customer satisfaction reasons, processed a quote to enable the customer to purchase a warranty extension with a discount We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell computer system Ms [redacted] has reported with tech issues, is over five (5) years old and outside of warranty When the customer reported to Dell she was receiving a “blue screen” our Software technicians charged the appropriate fee to assist her, but unfortunately they were unable to repair the computer The Software technicians suspect the matter is more likely a hardware issue and have suggested the customer reach out to a local technician who may have access to legacy parts in order to repair her computer Dell representative, [redacted] has seen to it the customer has received a full refund for the fee charged by Software Support Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further advice in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative remains available to assist the customer to address these issues. We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] -***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThey confirmed the system is working as designed and the customer did not have any additional concernsShould the customer have any additional concerns, they can reach out to Dell for support by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Purchased computer from Dell shortly thereafter had problems with the computerThe wireless not working as well as the unit not keeping a chargeI called Dell they were reluctant to send a box as they wanted to remote inBy the time they wanted to send a box I would be moving around as I to a new location due to militaryThis was the first round of issuesFinally The unit was sent in but after we received it screws fell out of the backThe keyboard stopped working I called in and asked to send this in for both issuesA week later I received a box with a keypad, called and representative stated this was how they did itOne day my son was sitting at the table doing school work went to close the laptop the back popped openThe computer has been sitting in a closet ever sinceThis brings to today, when the dispatch representative came to our location to fix all issues and resolve previous Revdex.com complaint number [redacted] as dell had misrepresented themselves to get the matter closedAs They a repair technician to my home to fix the issues the only reason he did not was there was miscommunication between on-site service technician and [redacted] who set up the serviceI was not able to be there due to work but my wife wasThe tech stated he did not have the parts it would have to be sent in but, he called the depo to relay the information concerning the laptopTo ensure a smooth transition i.eavoid thisHe relayed to the depo there was no damage as to the computer , just hinge did pop out also the wireless card was not installed correctlyNow that we send the computer in we get told that there is damage completely contradicting the story of the tech.Fix my son's computer as I also have the same computer that did the same thing Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, MrsMeggin F [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; Rajeev has reached out to the customer regarding her concerns, and she has informed Rajeev she has returned the computer to Sam’s Club, her seller, who has provided MrsF [redacted] with a full refund Rajeev apologized to the customer for any negative experience she may have endured with Dell The customer appreciated Rajeev contacting her and let him know the matter has been resolved by Sam’s Club and Dell may close our case We appreciate the Revdex.com bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: the monitor which was originally advertised as part of the "bundle" was not included Yes, they did process a refund for the returned computer; however, the original paid order was for the computer AND the 27" LED monitor This ad appears to be a classic "bait and switch" It does not appear they ever intended to honor the price for the bundle package as advertised Is it legal to advertise and then change the terms of the deal with a statement such as "Sorry, this deal is expired"? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe information the customer claims to have researched is not correctDell covers all parts that are replaced under any active warrantyThe customer is welcome to contact the manufacturer of the hard driveAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer confirmed receipt of the exchange systemAn onsite tech was sent out to repair DVD drive and customer confirmed issue is resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Samsung television ordered from Dell We regret any miscommunication which may have occurred and appreciate the feedback When a customer purchases a third party product from Dell, the order information is relayed to our vendor that will supply the third party product and after the vendor receives the information, they fulfill the order and ship it to the customer In this case, although Dell’s information was not updated, the process was too far along to cancel the customer’s order with our third party vendor Since the date of the submission, a Dell representative contacted the customer to provide assistance Upon follow up, the customer reported that he has received the television and it appears to be working fine The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided. Dell... does not provide compensation for down time, a product not being available for use, order delays or any other personal applications. Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. For customer satisfaction reasons, Dell records indicate the customer was provided concessions for the bad experience he described. The customer requested additional compensation which has been denied. Our representative offered a new system exchange, or a return for a refund and an exchange was subsequently processed and has been delivered to the customer. We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.