Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] _ [redacted] @Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer confirmed receipt of the exchange systemAn onsite tech was sent out to repair DVD drive and customer confirmed issue is resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants to cancel his warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the order has been refunded in full and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted him and provided technical assistance, however; Mr*** has not responded to subsequent contact attemptsOur representative remains available for assistanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Complaint: [redacted] I am rejecting this response because: I have done everything I can to get Dell the invoice they have requested I do not have the original receipt any longer, as it was purchased in [redacted] over a year ago, and it got lost when moving from [redacted] to [redacted] When conversing with [redacted] to obtain a receipt concerning the purchase, they gave me a transaction receipt, which the Dell representatives are telling me is not sufficient I chose to end the call with Dell due to their insistence that I come up with the missing receipt Additionally, my conversation with [redacted] revealed that they are not able to provide me with the information Dell requires, because the original receipt does not have said information (the serial number nor the tag number of the computer in question is present on the receipt) I have attached the copy that I have sent Dell twice, in which they are telling me does not qualify as an invoice, or proof of purchase Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the computer was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative, for customer satisfaction reasons, processed a quote to enable the customer to purchase a warranty extension with a discount We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have asked repeatedly for documentation that the offer had expiredI provided proof of the offer on Deals of America that shows no expiration date.Their employee took my order with the guarantee that the gift card was still in playShe is supposedly no longer a Dell employee.The 10% discount offer would only be the equivalent of the gift card with a $purchaseMy intent with the gift card was a $purchaseMy nexy step has been to take the cause up with a local Bay Area news station and if need be I will contact a Texas news channel that has a consumer advocate Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Samsung television ordered from Dell We regret any miscommunication which may have occurred and appreciate the feedback When a customer purchases a third party product from Dell, the order information is relayed to our vendor that will supply the third party product and after the vendor receives the information, they fulfill the order and ship it to the customer In this case, although Dell’s information was not updated, the process was too far along to cancel the customer’s order with our third party vendor Since the date of the submission, a Dell representative contacted the customer to provide assistance Upon follow up, the customer reported that he has received the television and it appears to be working fine The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's ad stated that both Windows Home edition and Windows Pro edition were included with my purchase I can send a copy of the ad to the Revdex.com if they would like to see it and verify Dell will not address this problem and they keep pretending their ad didn't say that at allThey are using bait and switch tactics by asking me to send back my order and repurchase the advertised specs at a much higher price Both the FTC and the Attorney Generals of [redacted] and [redacted] are in possession of the advertised sale and are investigating Dell's fraudulent advertisingI recommend that anyone doing business with Dell save a screen shot of what was advertised and to contact the FTC ( [redacted] ) and the Attorney General in your state if Dell tries to cheat you too Also, pay close attention to the cash back you're supposed to receive vs what you get from Dell (that's another area they cheated me) I might start a class action lawsuit against them so be sure to look for one online if you are cheated by Dell and want to join a suit against them.Sent from my Verizon, Samsung Galaxy smartphone Please look at the below conversation to see what happened with my cash back I only received $of it I was even willing to short myself by accepting the $offered, but I didn't even get that much! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I took the computer to Best Buy Geek Squad who said they think it is a hardware issue and that I should send it in to Dell to fix under the manufacturer warrantyI emailed this to James from Dell and has I have not heard back yetIt is clear trouble shooting through email and remoting into my computer is not workingI would like for Dell to take the computer and fix it or issue me a new one Regards, Kristin T***
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follsubmission We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the shutdown issues the customer was experiencing had nothing to do with the Bio updateThe liquid spillage caused damage to internal components that the customer was quoted on what needed to be replaced to repair the damageSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe information the customer claims to have researched is not correctDell covers all parts that are replaced under any active warrantyThe customer is welcome to contact the manufacturer of the hard driveAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 15th, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and our records indicate the system has been deliveredThe customer confirms the item has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the monitor which was originally advertised as part of the "bundle" was not included Yes, they did process a refund for the returned computer; however, the original paid order was for the computer AND the 27" LED monitor This ad appears to be a classic "bait and switch" It does not appear they ever intended to honor the price for the bundle package as advertised Is it legal to advertise and then change the terms of the deal with a statement such as "Sorry, this deal is expired"? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of the customer’s order and he has been refunded Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the Gift Card department to resolve this matterOur records show, his Dell Advantage Rewards for order number***-***-***are listed under his e-mail [redacted] @icloud.comOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] _ [redacted] @Dell.com for any further assistance she may need regarding this matterDell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer confirmed receipt of the exchange systemAn onsite tech was sent out to repair DVD drive and customer confirmed issue is resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants to cancel his warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the order has been refunded in full and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted him and provided technical assistance, however; Mr*** has not responded to subsequent contact attemptsOur representative remains available for assistanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Complaint: [redacted] I am rejecting this response because: I have done everything I can to get Dell the invoice they have requested I do not have the original receipt any longer, as it was purchased in [redacted] over a year ago, and it got lost when moving from [redacted] to [redacted] When conversing with [redacted] to obtain a receipt concerning the purchase, they gave me a transaction receipt, which the Dell representatives are telling me is not sufficient I chose to end the call with Dell due to their insistence that I come up with the missing receipt Additionally, my conversation with [redacted] revealed that they are not able to provide me with the information Dell requires, because the original receipt does not have said information (the serial number nor the tag number of the computer in question is present on the receipt) I have attached the copy that I have sent Dell twice, in which they are telling me does not qualify as an invoice, or proof of purchase Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided As the computer was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative, for customer satisfaction reasons, processed a quote to enable the customer to purchase a warranty extension with a discount We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have asked repeatedly for documentation that the offer had expiredI provided proof of the offer on Deals of America that shows no expiration date.Their employee took my order with the guarantee that the gift card was still in playShe is supposedly no longer a Dell employee.The 10% discount offer would only be the equivalent of the gift card with a $purchaseMy intent with the gift card was a $purchaseMy nexy step has been to take the cause up with a local Bay Area news station and if need be I will contact a Texas news channel that has a consumer advocate Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Samsung television ordered from Dell We regret any miscommunication which may have occurred and appreciate the feedback When a customer purchases a third party product from Dell, the order information is relayed to our vendor that will supply the third party product and after the vendor receives the information, they fulfill the order and ship it to the customer In this case, although Dell’s information was not updated, the process was too far along to cancel the customer’s order with our third party vendor Since the date of the submission, a Dell representative contacted the customer to provide assistance Upon follow up, the customer reported that he has received the television and it appears to be working fine The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's ad stated that both Windows Home edition and Windows Pro edition were included with my purchase I can send a copy of the ad to the Revdex.com if they would like to see it and verify Dell will not address this problem and they keep pretending their ad didn't say that at allThey are using bait and switch tactics by asking me to send back my order and repurchase the advertised specs at a much higher price Both the FTC and the Attorney Generals of [redacted] and [redacted] are in possession of the advertised sale and are investigating Dell's fraudulent advertisingI recommend that anyone doing business with Dell save a screen shot of what was advertised and to contact the FTC ( [redacted] ) and the Attorney General in your state if Dell tries to cheat you too Also, pay close attention to the cash back you're supposed to receive vs what you get from Dell (that's another area they cheated me) I might start a class action lawsuit against them so be sure to look for one online if you are cheated by Dell and want to join a suit against them.Sent from my Verizon, Samsung Galaxy smartphone Please look at the below conversation to see what happened with my cash back I only received $of it I was even willing to short myself by accepting the $offered, but I didn't even get that much! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I took the computer to Best Buy Geek Squad who said they think it is a hardware issue and that I should send it in to Dell to fix under the manufacturer warrantyI emailed this to James from Dell and has I have not heard back yetIt is clear trouble shooting through email and remoting into my computer is not workingI would like for Dell to take the computer and fix it or issue me a new one Regards, Kristin T***
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follsubmission We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that the shutdown issues the customer was experiencing had nothing to do with the Bio updateThe liquid spillage caused damage to internal components that the customer was quoted on what needed to be replaced to repair the damageSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe information the customer claims to have researched is not correctDell covers all parts that are replaced under any active warrantyThe customer is welcome to contact the manufacturer of the hard driveAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 15th, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange and our records indicate the system has been deliveredThe customer confirms the item has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the monitor which was originally advertised as part of the "bundle" was not included Yes, they did process a refund for the returned computer; however, the original paid order was for the computer AND the 27" LED monitor This ad appears to be a classic "bait and switch" It does not appear they ever intended to honor the price for the bundle package as advertised Is it legal to advertise and then change the terms of the deal with a statement such as "Sorry, this deal is expired"? Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return of the customer’s order and he has been refunded Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the Gift Card department to resolve this matterOur records show, his Dell Advantage Rewards for order number***-***-***are listed under his e-mail [redacted] @icloud.comOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc