A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with account verification department to resolve this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementWe ask that customer contact his Bank for further inquiry about the fundsShould Mr [redacted] have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup onsite service to fix the customer’s computer which has been completed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com: Dell’s Customer Strategy is to lie and confuse Take the form letter they sent you signed by the omnipresent and anonymous “Advanced Resolution Team” I received a number of form letters two examples below After enough of these it becomes a waste of time to call themWhy spend an hour to speak once again with Haran who is going to say the same thing Only once did he vary He admitted he was in India and that my computer was outsourced for diagnosis and possible repair He would not tell me where it was sent or the name of the person doing the work – how do I research the quality of the person trying to repair my laptop? Whenever the Service Representative gets stumped he refers you to the Advanced Resolution Group which acts as a star chamber Who wrote the letter for the ARG? Is anyone else offended by the short, abrupt, message to a company with the stature of the BBC? Notice they never even mention Kara [redacted] who serviced as their point person on the case It is, I believe DELL does not want anyone to speak with any one specific individual The company tries to have airtight secrecy keeping information from even the customers Their phone service and form letters are an attempt to create the illusion that they are helping, when they are not Surely DELL is not happy with [redacted] who told me he was in India, that the computer was examined there, that it was outsourced, and that I would have to pay $as the warranty had been voided as the result of a spill I’ve addressed the spill at length It is not mine and the computer was in the hands of FED EX (who I like) and DELL for a substantial period of time If there is a spill I insist it happened on their watch For all I know a tech knocked over a Diet Coke while working on the laptop and his first instinct was not “oops, look what I did.” Not in India, not with the poverty and lack of employmentI believe [redacted] that my laptop and all things associated happened in India.Because of DELL’s confuse and conquer approach things are a little hard to see if you don’t look carefully Originally I was tolf my laptop was in Canada, then in the USA, and then India – all indicators say India was its final destination Truth is DELL could make anything appear to have been shipped from anywhere Send the laptop to Canada or any new chosen point of origin, repackage, relabel and Voila India’s computer has originated from DELLCanada Sounds to me like mail fraud, but I’m sure DELL’s attorney’s have been over it at length.Don’t advanced resolution teams have Chairs or team leaders? Why wasn’t the pro forma letter sent to the BBC signed by that person with a phone number? It’s a simple deduction: they don’t want anyone to know who they are and the don’t want a phone callIn DELL closed its customer service operation Now it is back and vast (See below)First [redacted] claims he has photos of the damage, never sent, Now DELL USA claims to have them.Look at the DELL India site found under [redacted] , it appears they are campaigning for customer service center of the year – a counter campaign to offset mine? [redacted] | Personal ProfileMember Profile [redacted] Dell India Connectionshttps://www.contactcenterworld.com//profile/***[redacted] Proof I tried to reach everyone and anyone: From: < [redacted] @yahoo.com>To < [redacted] @yahoo.com>, " [redacted] @dell.com" < [redacted] @dell.com>, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In the communication field we call this type of writing “cookie” cutter Notice they’re exactly the same and there is no personal touch Does DELL Care? BTW – I talked to [redacted] on many, many occasions until I could’t stand going in circles anymore.I tried calling you at [redacted] however, it went to voice mail and I have left you a message, would request you to kindly reach out to me at the earliest if you would like to discuss this further.Regards, [redacted] Dell | Advanced Resolution GroupPhone : [redacted] *** *** [redacted] ( Work schedule 9:- 5:pm CST Mon – Fri )DIFFEREN’T NAME [redacted] , same messageDell India Complaint Status Update [ID: [redacted] ]Yahoo/InboxRegarding Dell Incident # [redacted] Yahoo/Inbox [redacted] [redacted] @dell.comTo: [redacted] @yahoo.comOct at 10:AMDell Customer CommunicationDear [redacted] , Thank you for your emailI apologize for the delayed response as I was unavailableI tried reaching you on ###-###-#### to discuss the issue and left a voicemail as you were unavailableI would advise you to contact me directly at the below mentioned phone number and the extensionI look forward to hear from you at the earliestRegards, [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 9:am - 5:pm CST Tuesday to Saturday[redacted] .in < [redacted] @ [redacted] .info: [redacted] @yahoo.com Proof DELL corporate India got my email and passed it on I never heard from them again At the end note the message is automatedIt is likely no one ever read my letter..Nov at 8:AMGreetingsYour complaint has been forwarded to Dell India PvtLtdcustomer serviceYou should receive a reply from the company representatives within several daysPlease login to your account to view and update the status of your complaintTo view your complaint on [redacted] .in click here We sincerely hope your issue will be resolved as soon as possible! Kind regards, [redacted] .in Team We are here to help This is an automated notificationKindly do not reply to this e-mailIf you don't want to receive notifications from our website at all, click unsubscribe all.Proof I reached a member or two of DELL’s Executive Team in Round rock, TX***[redacted] @dell.comTo: [redacted] @yahoo.comNov at 12:PMI am out of the office, without access to e-mailI will respond to your message when I return to the officeProof I reached a member or two of the executive tem in USAFor immediate assistance, please call ###-###-#### [redacted] * [redacted] Dell Software & Peripherals***_ [redacted] @dell.comwww.Dell.comProof it’s not just me that has a problem with DELLTop 4,Reviews and Complaints about Dell Customer Servicehttps://www.consumeraffairs.com › Electronics Note problems with machine in this reviewI saved up for this Dell laptopAt first, there were some minor issues (loud fan, heating up, crashed twice or thrice), and months in it crashed every minutes and became unusableSince October (it is now December) I have been talking with Dell tech support EVERY SINGLE DAYI sent the laptop for repair at Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/productsFurther evidence DELL lies: “There is nobody above me I am your last resort.” Http://www.ripoffreport.com/reports/dell-computers/nationwide/dell-computers-del...⇄ support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat At least wo or three representatives at this number promised my computer would be fixed tto my satisfaction at no cost It is impossible to trust DELL it has zero credibilityUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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Get phone numbers, address, services offered and location map of Dell Service CenterSupport | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Get support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat.Accidental Damage Service | Dell India (no damage caused by me)www.dell.com/en-in/work/learn/accidentalKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasilyrepair or replace your computer and get coverage for accidents.PC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi/Dell Service Center in Delhi, Laptop Repair and Services in Delhi - Get phone numbers, address, services offered and location map of Dell Service Center.Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Vertaal deze paginaGet support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chatAccidental Damage Service | Dell Indiawww.dell.com/en-in/work/learn/accidental-damage-serviceVertaal deze paginaKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasily repair or replace your computer and get coverage for accidentsPC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PC against liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit Dell Laptop repair and support - 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HP Lenovo Dell service center in Hyderabadwww.laptoprepairworld.comLeading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, AppleDell Service Center - Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that her order’s had credit verification issues and were cancelled for this issue The door buster deal has ended and cannot be reordered at this time Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative [redacted] assisted in getting the credit processedThe credit has posted and will reflect on the next billing statementWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've attached the email sent to Dell outlining the continued lies, failure to actually address the issue and deceitful nature of Dell's sales practices Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He did not however notify me that the unit was being shipped (as he said he would), I wasn't home for days nd it sat on my front porch through our snow storm last weekSeems to be working okay at this point Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and dispatched a system exchange per the terms and condition of the Dell Limited WarrantyOur records indicate it has been delivered and our representative will remain engaged to confirm the hard drive has been returned to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued an exchange system for the customer’s computer that they have now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer to reach out to the representative once they are ready to work with the agent towards a resolutionDell asks the customer to contact the representative at [redacted] @Dell.com once they are ready Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states they are pending a creditAt this time the agent has processed the customers credit on Dell's endThe credit may take up until the next billing cycle to showDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a refund for order number [redacted] has been posted to the original form of paymentFurthermore, the customer stated that they have already made a new purchase locally and do not require further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer has received a refund on any prepaid gift cards but any further promotional cards will no longer be providedWe would like to refer the customer to number #and #of the terms and conditions of the promotional gift cards, that the customers is denied underThe customers’ information has been flagged as an unauthorized resellerWe have provided the link for the terms and conditions that Dell is wishing the customer to examine [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on November 27th, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted ratePlease note that Mr [redacted] elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed that a shipping refund has been requestedThe representative had follow up completed and provided Credit memo [redacted] The representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: There are charges for equipment that I was not reimbursed for the full amountI will need to gather the paperwork and submit what was missingI also would like a full accounting of my charges and credit givenThis wasn’t an error that I made but an issue from the salespersonI believe that I should not have to wait months Regards, [redacted] ***
Thank you again for the opportunity to address the correspondence submitted by Mr*** *** Dell representative, Susan Thomas has been assigned to this case and has reached out to the customer by phone and email in their attempt to address this matter for the customer We ask that the customer respond to Susan, who can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: I have incurred expenses and missed employment opportunities due to their failure to deliver and continuing to lead me on See attached document Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period which begins on the invoice date, regardless of the service level selected for the carrier delivery Since the date of the submission, a Dell representative contacted Mr [redacted] and, for customer satisfaction reasons, processed a Return Authorization Subsequently, a refund for $has posted to his account He should see this reflected on his next monthly billing statement Our representative provided her contact information and will remain available to assist should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with account verification department to resolve this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementWe ask that customer contact his Bank for further inquiry about the fundsShould Mr [redacted] have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup onsite service to fix the customer’s computer which has been completed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com: Dell’s Customer Strategy is to lie and confuse Take the form letter they sent you signed by the omnipresent and anonymous “Advanced Resolution Team” I received a number of form letters two examples below After enough of these it becomes a waste of time to call themWhy spend an hour to speak once again with Haran who is going to say the same thing Only once did he vary He admitted he was in India and that my computer was outsourced for diagnosis and possible repair He would not tell me where it was sent or the name of the person doing the work – how do I research the quality of the person trying to repair my laptop? Whenever the Service Representative gets stumped he refers you to the Advanced Resolution Group which acts as a star chamber Who wrote the letter for the ARG? Is anyone else offended by the short, abrupt, message to a company with the stature of the BBC? Notice they never even mention Kara [redacted] who serviced as their point person on the case It is, I believe DELL does not want anyone to speak with any one specific individual The company tries to have airtight secrecy keeping information from even the customers Their phone service and form letters are an attempt to create the illusion that they are helping, when they are not Surely DELL is not happy with [redacted] who told me he was in India, that the computer was examined there, that it was outsourced, and that I would have to pay $as the warranty had been voided as the result of a spill I’ve addressed the spill at length It is not mine and the computer was in the hands of FED EX (who I like) and DELL for a substantial period of time If there is a spill I insist it happened on their watch For all I know a tech knocked over a Diet Coke while working on the laptop and his first instinct was not “oops, look what I did.” Not in India, not with the poverty and lack of employmentI believe [redacted] that my laptop and all things associated happened in India.Because of DELL’s confuse and conquer approach things are a little hard to see if you don’t look carefully Originally I was tolf my laptop was in Canada, then in the USA, and then India – all indicators say India was its final destination Truth is DELL could make anything appear to have been shipped from anywhere Send the laptop to Canada or any new chosen point of origin, repackage, relabel and Voila India’s computer has originated from DELLCanada Sounds to me like mail fraud, but I’m sure DELL’s attorney’s have been over it at length.Don’t advanced resolution teams have Chairs or team leaders? Why wasn’t the pro forma letter sent to the BBC signed by that person with a phone number? It’s a simple deduction: they don’t want anyone to know who they are and the don’t want a phone callIn DELL closed its customer service operation Now it is back and vast (See below)First [redacted] claims he has photos of the damage, never sent, Now DELL USA claims to have them.Look at the DELL India site found under [redacted] , it appears they are campaigning for customer service center of the year – a counter campaign to offset mine? [redacted] | Personal ProfileMember Profile [redacted] Dell India Connectionshttps://www.contactcenterworld.com//profile/***[redacted] Proof I tried to reach everyone and anyone: From: < [redacted] @yahoo.com>To < [redacted] @yahoo.com>, " [redacted] @dell.com" < [redacted] @dell.com>, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In the communication field we call this type of writing “cookie” cutter Notice they’re exactly the same and there is no personal touch Does DELL Care? BTW – I talked to [redacted] on many, many occasions until I could’t stand going in circles anymore.I tried calling you at [redacted] however, it went to voice mail and I have left you a message, would request you to kindly reach out to me at the earliest if you would like to discuss this further.Regards, [redacted] Dell | Advanced Resolution GroupPhone : [redacted] *** *** [redacted] ( Work schedule 9:- 5:pm CST Mon – Fri )DIFFEREN’T NAME [redacted] , same messageDell India Complaint Status Update [ID: [redacted] ]Yahoo/InboxRegarding Dell Incident # [redacted] Yahoo/Inbox [redacted] [redacted] @dell.comTo: [redacted] @yahoo.comOct at 10:AMDell Customer CommunicationDear [redacted] , Thank you for your emailI apologize for the delayed response as I was unavailableI tried reaching you on ###-###-#### to discuss the issue and left a voicemail as you were unavailableI would advise you to contact me directly at the below mentioned phone number and the extensionI look forward to hear from you at the earliestRegards, [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 9:am - 5:pm CST Tuesday to Saturday[redacted] .in < [redacted] @ [redacted] .info: [redacted] @yahoo.com Proof DELL corporate India got my email and passed it on I never heard from them again At the end note the message is automatedIt is likely no one ever read my letter..Nov at 8:AMGreetingsYour complaint has been forwarded to Dell India PvtLtdcustomer serviceYou should receive a reply from the company representatives within several daysPlease login to your account to view and update the status of your complaintTo view your complaint on [redacted] .in click here We sincerely hope your issue will be resolved as soon as possible! Kind regards, [redacted] .in Team We are here to help This is an automated notificationKindly do not reply to this e-mailIf you don't want to receive notifications from our website at all, click unsubscribe all.Proof I reached a member or two of DELL’s Executive Team in Round rock, TX***[redacted] @dell.comTo: [redacted] @yahoo.comNov at 12:PMI am out of the office, without access to e-mailI will respond to your message when I return to the officeProof I reached a member or two of the executive tem in USAFor immediate assistance, please call ###-###-#### [redacted] * [redacted] Dell Software & Peripherals***_ [redacted] @dell.comwww.Dell.comProof it’s not just me that has a problem with DELLTop 4,Reviews and Complaints about Dell Customer Servicehttps://www.consumeraffairs.com › Electronics Note problems with machine in this reviewI saved up for this Dell laptopAt first, there were some minor issues (loud fan, heating up, crashed twice or thrice), and months in it crashed every minutes and became unusableSince October (it is now December) I have been talking with Dell tech support EVERY SINGLE DAYI sent the laptop for repair at Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/productsFurther evidence DELL lies: “There is nobody above me I am your last resort.” Http://www.ripoffreport.com/reports/dell-computers/nationwide/dell-computers-del...⇄ support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat At least wo or three representatives at this number promised my computer would be fixed tto my satisfaction at no cost It is impossible to trust DELL it has zero credibilityUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - DigiMan IndiaGet best Dell Laptop Repair Services and support for all Dell Laptop brands, Dell PC, Notebooks brands at your door step in Delhi, Noida, Gurgaon and IndiaHouston claims it is doing repairs but look at the number of Centers in India Are we to believe all those center service units from India – serve only customers from India?Follow links in blue.Top Dell Laptop Repair & Services in India Colony, Ahmedabad ...https://www.sulekha.com › › 3Book Dell laptop repair & services in India Colony at your doorstepGet Dell laptop service center and get laptop repair, service centers, techinician service charges, contact addresses, phone numbers, ratings, reviews and sulekha score instantly to your mobile.Dell laptop repair services in India | LCD, keyboard & all parts' service ...www.clublaptop.com/Dell-laptop-repairIndia dell Laptop Repairs - Nationwide dell Laptop Repair Centers across India for your entire dellLaptop Services.Dell Laptop Repairs in India Colony, Ahmedabad - Dell Laptop ...https://www.justdial.com/.../Laptop-Repair...Dell...India.../nct-109..Dell Laptop Repairs, India Colony, AhmedabadGet Phone Numbers, Address, Reviews, Ratings, Photos, Maps of Dell Laptop Service Center, India Colony on Justdial.Post Warranty Dell Laptop RepairWe are one of the most reasonable repair solutions in India for computer devicesOur aim is to ensure that our customers receive excellent service and value for moneyWe make available a secure group dell service center with foam padded swap it boxes to make sure your device is kept ...Leading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, Apple.https://www.zoompo.com/dell-service-center-delhi-delhi/Dell Service Center in Delhi, Laptop Repair and Services in Delhi - Get phone numbers, address, services offered and location map of Dell Service CenterSupport | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Get support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat.Accidental Damage Service | Dell India (no damage caused by me)www.dell.com/en-in/work/learn/accidentalKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasilyrepair or replace your computer and get coverage for accidents.PC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi/Dell Service Center in Delhi, Laptop Repair and Services in Delhi - Get phone numbers, address, services offered and location map of Dell Service CenterSupport | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/www.dell.com/en-in/work/lea...⇄ your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasilyrepair or replace your computer and get coverage for accidents.PC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - DigiMan Indiawww.digimanindia.com/dell-laptop-repair-service-centers.htmlGet best Dell Laptop Repair Services and support for all Dell Laptop brands, Dell PC, Notebooks brands at your door step in Delhi, Noida, Gurgaon and India.Top Dell Laptop Repair & Services in India Colony, Ahmedabad ...https://www.sulekha.com › › ListingsBook Dell laptop repair & services in India Colony at your doorstepGet Dell laptop service center and get laptop repair, service centers, techinician service charges, contact addresses, phone numbers, ratings, reviews and sulekha score instantly to your mobile.Dell laptop repair services in India | LCD, keyboard & all parts' service ...www.clublaptop.com/Dell-laptop-repair.phpIndia dell Laptop Repairs - Nationwide dell Laptop Repair Centers across India for your entire dellLaptop Services.Dell Laptop Repairs in India Colony, Ahmedabad - Dell Laptop ...https://www.justdial.com/.../Laptop-Repair...Dell...India.../nct-109...Dell Laptop Repairs, India Colony, AhmedabadGet Phone Numbers, Address, Reviews, Ratings, Photos, Maps of Dell Laptop Service Center, India Colony on Justdial.Dell Service Center, Dell Laptop Service Centrewww.indiadellsupport.in/Post Warranty Dell Laptop RepairWe are one of the most reasonable repair solutions in India for computer devicesOur aim is to ensure that our customers receive excellent service and value for moneyWe make available a secure group dell service center with foam padded swap it boxes to make sure your device is kept ...Laptop Repair World - HP Lenovo Dell service center in Hyderabadwww.laptoprepairworld.com/Leading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, Apple.Dell Service Center - Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi/Dell Service Center in Delhi, Laptop Repair and Services in Delhi - Get phone numbers, address, services offered and location map of Dell Service Center.Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Vertaal deze paginaGet support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chatAccidental Damage Service | Dell Indiawww.dell.com/en-in/work/learn/accidental-damage-serviceVertaal deze paginaKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasily repair or replace your computer and get coverage for accidentsPC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PC against liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit Dell Laptop repair and support - DigiMan Indiawww.digimanindia.com/dell-laptop-repair-service-centers.htmlGet best Dell Laptop Repair Services and support for all Dell Laptop brands, Dell PC, Notebooks brands at your door step in Delhi, Noida, Gurgaon and India.Top Dell Laptop Repair & Services in India Colony, Ahmedabad ...https://www.sulekha.com › › ListingsBook Dell laptop repair & services in India Colony at your doorstepGet Dell laptop service center and get laptop repair, service centers, techinician service charges, contact addresses, phone numbers, ratings, reviews and sulekha score instantly to your mobile.Dell laptop repair services in India | LCD, keyboard & all parts' service ...www.clublaptop.com/Dell-laptop-repair.phpIndia dell Laptop Repairs - Nationwide dell Laptop Repair Centers across India for your entire dell Laptop Services.Dell Laptop Repairs in India Colony, Ahmedabad - Dell Laptop ...https://www.justdial.com/.../Laptop-Repair...Dell...India.../nct-109...Dell Laptop Repairs, India Colony, AhmedabadGet Phone Numbers, Address, Reviews, Ratings, Photos, Maps of Dell Laptop Service Center, India Colony on Justdial.https://www.google.nl/search?q=dell+laptop+repairs+India&rlz=1C1CHBF_en...⇄ Service Center, Dell Laptop Service Centrewww.indiadellsupport.in/Post Warranty Dell Laptop RepairWe are one of the most reasonable repair solutions in India for computer devicesOur aim is to ensure that our customers receive excellent service and value for moneyWe make available a secure group dell service center with foam padded swap it boxes to make sure your device is kept ...Laptop Repair World - HP Lenovo Dell service center in Hyderabadwww.laptoprepairworld.comLeading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, AppleDell Service Center - Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that her order’s had credit verification issues and were cancelled for this issue The door buster deal has ended and cannot be reordered at this time Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative [redacted] assisted in getting the credit processedThe credit has posted and will reflect on the next billing statementWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've attached the email sent to Dell outlining the continued lies, failure to actually address the issue and deceitful nature of Dell's sales practices Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He did not however notify me that the unit was being shipped (as he said he would), I wasn't home for days nd it sat on my front porch through our snow storm last weekSeems to be working okay at this point Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and dispatched a system exchange per the terms and condition of the Dell Limited WarrantyOur records indicate it has been delivered and our representative will remain engaged to confirm the hard drive has been returned to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued an exchange system for the customer’s computer that they have now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer to reach out to the representative once they are ready to work with the agent towards a resolutionDell asks the customer to contact the representative at [redacted] @Dell.com once they are ready Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states they are pending a creditAt this time the agent has processed the customers credit on Dell's endThe credit may take up until the next billing cycle to showDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a refund for order number [redacted] has been posted to the original form of paymentFurthermore, the customer stated that they have already made a new purchase locally and do not require further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer has received a refund on any prepaid gift cards but any further promotional cards will no longer be providedWe would like to refer the customer to number #and #of the terms and conditions of the promotional gift cards, that the customers is denied underThe customers’ information has been flagged as an unauthorized resellerWe have provided the link for the terms and conditions that Dell is wishing the customer to examine [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on November 27th, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted ratePlease note that Mr [redacted] elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed that a shipping refund has been requestedThe representative had follow up completed and provided Credit memo [redacted] The representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: There are charges for equipment that I was not reimbursed for the full amountI will need to gather the paperwork and submit what was missingI also would like a full accounting of my charges and credit givenThis wasn’t an error that I made but an issue from the salespersonI believe that I should not have to wait months Regards, [redacted] ***
Thank you again for the opportunity to address the correspondence submitted by Mr*** *** Dell representative, Susan Thomas has been assigned to this case and has reached out to the customer by phone and email in their attempt to address this matter for the customer We ask that the customer respond to Susan, who can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: I have incurred expenses and missed employment opportunities due to their failure to deliver and continuing to lead me on See attached document Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period which begins on the invoice date, regardless of the service level selected for the carrier delivery Since the date of the submission, a Dell representative contacted Mr [redacted] and, for customer satisfaction reasons, processed a Return Authorization Subsequently, a refund for $has posted to his account He should see this reflected on his next monthly billing statement Our representative provided her contact information and will remain available to assist should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell