Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsAs a onetime goodwill gesture, partial credit is being processedOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on November 27th, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted ratePlease note that Mr [redacted] elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and dispatched a system exchange per the terms and condition of the Dell Limited WarrantyOur records indicate it has been delivered and our representative will remain engaged to confirm the hard drive has been returned to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and is waiting for a gift card We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged to assist the customer with the processing of a replacement gift card Upon follow up, the customer confirmed that she received the gift card via e-mail We ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've attached the email sent to Dell outlining the continued lies, failure to actually address the issue and deceitful nature of Dell's sales practices Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: There are charges for equipment that I was not reimbursed for the full amountI will need to gather the paperwork and submit what was missingI also would like a full accounting of my charges and credit givenThis wasn’t an error that I made but an issue from the salespersonI believe that I should not have to wait months Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] used his own shipping carrier and failed to provide the required tracking information for the original unit; therefore, his request for repair or another replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate that by the time the Dell representative; [redacted] had received this case the matter had a resolution in place by another representative at Dell Specifically, the representative had arranged for a new system exchange [redacted] monitored the shipment until received by the customer We apologize for any difficulties the customer may have endured during this transaction We appreciate the customer’s business and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] confirmed with Dell Financial all fees were waived and balance is zeroOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative [redacted] assisted in getting the credit processedThe credit has posted and will reflect on the next billing statementWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate by the time Dell representative; [redacted] was assigned to this case, the customer had received the replacement monitor on 06/16/and this matter was considered resolved by the customer We certainly do apologize for any frustration this transaction may have caused our customer We thank the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer to reach out to the representative once they are ready to work with the agent towards a resolutionDell asks the customer to contact the representative at [redacted] @Dell.com once they are ready Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell ordersWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, our records indicate the customer’s orders were replaced A Dell representative contacted the customer to discuss his concerns and provide assistance Upon follow up, our representative remained engaged until the order for the computer was delivered and communicated that a refund for $has been processed and the customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the unchanged and considers this matter closedThe customers claim that this is a known issue not validIf the customer has any further questions or concerns the representative can be reached my emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer has received a refund on any prepaid gift cards but any further promotional cards will no longer be providedWe would like to refer the customer to number #and #of the terms and conditions of the promotional gift cards, that the customers is denied underThe customers’ information has been flagged as an unauthorized resellerWe have provided the link for the terms and conditions that Dell is wishing the customer to examine [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed that a shipping refund has been requestedThe representative had follow up completed and provided Credit memo [redacted] The representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized an exchange. Our records indicate the exchange has been delivered with a prepaid return shipping label. Please have the customer contact the representative by email at ***_***_ [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Thank you for providing a copy of the customer submission A Dell representative, Surendra has contacted the customer by phone and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] for any other issues the customer may have
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsAs a onetime goodwill gesture, partial credit is being processedOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on November 27th, However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted ratePlease note that Mr [redacted] elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative contacted her and dispatched a system exchange per the terms and condition of the Dell Limited WarrantyOur records indicate it has been delivered and our representative will remain engaged to confirm the hard drive has been returned to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and is waiting for a gift card We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged to assist the customer with the processing of a replacement gift card Upon follow up, the customer confirmed that she received the gift card via e-mail We ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've attached the email sent to Dell outlining the continued lies, failure to actually address the issue and deceitful nature of Dell's sales practices Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: There are charges for equipment that I was not reimbursed for the full amountI will need to gather the paperwork and submit what was missingI also would like a full accounting of my charges and credit givenThis wasn’t an error that I made but an issue from the salespersonI believe that I should not have to wait months Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] used his own shipping carrier and failed to provide the required tracking information for the original unit; therefore, his request for repair or another replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate that by the time the Dell representative; [redacted] had received this case the matter had a resolution in place by another representative at Dell Specifically, the representative had arranged for a new system exchange [redacted] monitored the shipment until received by the customer We apologize for any difficulties the customer may have endured during this transaction We appreciate the customer’s business and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] confirmed with Dell Financial all fees were waived and balance is zeroOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problemsThe representative [redacted] assisted in getting the credit processedThe credit has posted and will reflect on the next billing statementWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate by the time Dell representative; [redacted] was assigned to this case, the customer had received the replacement monitor on 06/16/and this matter was considered resolved by the customer We certainly do apologize for any frustration this transaction may have caused our customer We thank the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer to reach out to the representative once they are ready to work with the agent towards a resolutionDell asks the customer to contact the representative at [redacted] @Dell.com once they are ready Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell ordersWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, our records indicate the customer’s orders were replaced A Dell representative contacted the customer to discuss his concerns and provide assistance Upon follow up, our representative remained engaged until the order for the computer was delivered and communicated that a refund for $has been processed and the customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the unchanged and considers this matter closedThe customers claim that this is a known issue not validIf the customer has any further questions or concerns the representative can be reached my emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Thank you for the letter from [redacted] ***Our representative has attempted to contact the customer to discuss the contents of the correspondence
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer has received a refund on any prepaid gift cards but any further promotional cards will no longer be providedWe would like to refer the customer to number #and #of the terms and conditions of the promotional gift cards, that the customers is denied underThe customers’ information has been flagged as an unauthorized resellerWe have provided the link for the terms and conditions that Dell is wishing the customer to examine [redacted] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed that a shipping refund has been requestedThe representative had follow up completed and provided Credit memo [redacted] The representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. The representative [redacted] contacted the customer and authorized an exchange. Our records indicate the exchange has been delivered with a prepaid return shipping label. Please have the customer contact the representative by email at ***_***_ [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Thank you for providing a copy of the customer submission A Dell representative, Surendra has contacted the customer by phone and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] for any other issues the customer may have