Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] - [redacted] . Our representative contacted the customer and offered, per the expired warranty, out of warranty service or a system capture; however, all options were declined. We... regret any dissatisfaction which may have been experienced and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 15th, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They assured us that this ongoing problem, since the computer was still under warranty when issues arose, that they would keep the case/issue open until the problem was taken care ofYes they did advise an extended warranty, but why get an extended warranty when according to them it would be kept opened until it was fixedM wife has kept every email from the start of this issue and if need be I can forward them all to youAlso they say the warranty was up on July 1st of 2017, and if so why did they send a technician to our home and replace the computer board on the 7th of July this year and phone support after that date too, at no chargeI am pretty convinced that they are unable to resolve the issueTherefore they need to make things rightRegards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants to cancel his warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the order has been refunded in full and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] is followed up with the customer who confirmed the system is working fineThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] for any further assistance he may need regarding this matter
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, ***, contacted the customer and apologized for the problems. The representative has confirmed that funds were accepted on 6/28/16 by her bank under reference # [redacted] . We ask that the customer follow up with her bank in regards to the funds. The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Revdex.com:I have made attempts to contact Dell via email regarding their offer of a refurbished computer either comparable or upgrade from the model that I haveI have asked them if I will receive a warranty and technical support contract with the replacement computerI would be ok with accepting the offer as long as the rest of my warranty and technical support contract transfer with the accidental damage warranty over along with one additional year that I have lost on the lemon computerSince I would be receiving a refurbished computer, I would want to make sure I had a few years of service! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I get what I originally purchased in support, accidentally damage and warranty with this refurbished computer Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has attempted to follow up with the customer in regards to her concern but has not received a responseIf the customer has any further questions the representative can be reached directly by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As a one-time goodwill gesture, our representative, ***, dispatched depot service for Mr [redacted] ’s systemOur records indicate the system has been repaired and returned to Mr [redacted] We regret any dissatisfaction he may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues Following a service dispatch, it appears the technical issues have been resolved We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] made multiple attempts to reach the customer by phone and email however, to date; there has been no response to the ***’s contact attemptsShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: After I last spoke with [redacted] and thought this was maybe resolving, the calls started again from the [redacted] number with no one there when answeredI tried to reach [redacted] by phone and email with no luckThen on 11/another call came in from the same number with no one thereStill, on 11/no contact from [redacted] and then today 12/2/another call came in which I answered and the man on the other end said he was from Dell Support and that there was problems with my computer that they were tracking and wanted access to itThis indeed was a scam call and after same choice words since he became rude, he finally hung upI tried to immediately reach [redacted] by phone and email and was unable to reach or speak to anyoneThis has to stop and whoever these people are need to be stopped since earlier this year I went thru this but did nothing about itMy background is years of credit and collection and I'm not stupid nor unaware of this type of problem but Dell has to do something about it Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained the terms and conditions of the warranty that require troubleshooting steps [redacted] also explained when parts are available and shipped the onsite technician will contact the customer to schedule a time to complete the serviceThe representative respectfully denied the customer’s request for a second exchange as it is not warranted and we can resolve this problem faster with onsiteWe have included the link on the warranty so the customer may review: [redacted] We remain available to assist the customer if he would like to move forward with working towards a resolutionThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer has been provided assistance by Dell technical support representatives to address his concerns Since the date of the submission, a Dell representative contacted the customer to provide additional assistance and the customer reported it appears the technical issues have now been resolved The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: after going to the Dell website to make a purchase using the $"goodwill gesture" on Dell's part, there is nothing I need or want Therefore, I consider this an unresolved issue on my part and Dell has already expressed to me that they could do no more I had even asked one tech if I could be reimbursed for the amount I had to pay my own tech to resolve issues that their techs could not They flat out said, no I have deleted the $gift code number from my computer as it is something I cannot use Although I reject their response, I feel that Dell is offering me nothing for the hours and days I've spent on the phone with their techs since I purchased this in August I am thoroughly disgusted with Dell and will never make another purchased from them in the future, nor will I recommend their product to anyone This is a lost cause and feel Dell does not stand behind their product Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the return of the equipment with a refund, less the funds the customer has already received from Dell, going back to the customer We certainly do apologize if the order was not meeting our customer’s needsThe customer has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I want to speak to someone in the United States, he is not in the US, he is in IndiaMy computer is still not fixed correctlyBeen working with Comcast my internet provider also and they say it is not their service or equipment, it is the Dell computer
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] - [redacted] . Our representative contacted the customer and offered, per the expired warranty, out of warranty service or a system capture; however, all options were declined. We... regret any dissatisfaction which may have been experienced and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 15th, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They assured us that this ongoing problem, since the computer was still under warranty when issues arose, that they would keep the case/issue open until the problem was taken care ofYes they did advise an extended warranty, but why get an extended warranty when according to them it would be kept opened until it was fixedM wife has kept every email from the start of this issue and if need be I can forward them all to youAlso they say the warranty was up on July 1st of 2017, and if so why did they send a technician to our home and replace the computer board on the 7th of July this year and phone support after that date too, at no chargeI am pretty convinced that they are unable to resolve the issueTherefore they need to make things rightRegards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants to cancel his warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the order has been refunded in full and the customer should see this reflected on their next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] is followed up with the customer who confirmed the system is working fineThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] for any further assistance he may need regarding this matter
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, ***, contacted the customer and apologized for the problems. The representative has confirmed that funds were accepted on 6/28/16 by her bank under reference # [redacted] . We ask that the customer follow up with her bank in regards to the funds. The customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns. Sincerely Advanced Resolution Group Incident [redacted] Dell Inc.
Revdex.com:I have made attempts to contact Dell via email regarding their offer of a refurbished computer either comparable or upgrade from the model that I haveI have asked them if I will receive a warranty and technical support contract with the replacement computerI would be ok with accepting the offer as long as the rest of my warranty and technical support contract transfer with the accidental damage warranty over along with one additional year that I have lost on the lemon computerSince I would be receiving a refurbished computer, I would want to make sure I had a few years of service! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I get what I originally purchased in support, accidentally damage and warranty with this refurbished computer Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has attempted to follow up with the customer in regards to her concern but has not received a responseIf the customer has any further questions the representative can be reached directly by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As a one-time goodwill gesture, our representative, ***, dispatched depot service for Mr [redacted] ’s systemOur records indicate the system has been repaired and returned to Mr [redacted] We regret any dissatisfaction he may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues Following a service dispatch, it appears the technical issues have been resolved We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] made multiple attempts to reach the customer by phone and email however, to date; there has been no response to the ***’s contact attemptsShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: After I last spoke with [redacted] and thought this was maybe resolving, the calls started again from the [redacted] number with no one there when answeredI tried to reach [redacted] by phone and email with no luckThen on 11/another call came in from the same number with no one thereStill, on 11/no contact from [redacted] and then today 12/2/another call came in which I answered and the man on the other end said he was from Dell Support and that there was problems with my computer that they were tracking and wanted access to itThis indeed was a scam call and after same choice words since he became rude, he finally hung upI tried to immediately reach [redacted] by phone and email and was unable to reach or speak to anyoneThis has to stop and whoever these people are need to be stopped since earlier this year I went thru this but did nothing about itMy background is years of credit and collection and I'm not stupid nor unaware of this type of problem but Dell has to do something about it Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained the terms and conditions of the warranty that require troubleshooting steps [redacted] also explained when parts are available and shipped the onsite technician will contact the customer to schedule a time to complete the serviceThe representative respectfully denied the customer’s request for a second exchange as it is not warranted and we can resolve this problem faster with onsiteWe have included the link on the warranty so the customer may review: [redacted] We remain available to assist the customer if he would like to move forward with working towards a resolutionThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired, replaced, or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer has been provided assistance by Dell technical support representatives to address his concerns Since the date of the submission, a Dell representative contacted the customer to provide additional assistance and the customer reported it appears the technical issues have now been resolved The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:customer service wasnt helpful.nothing changed Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: after going to the Dell website to make a purchase using the $"goodwill gesture" on Dell's part, there is nothing I need or want Therefore, I consider this an unresolved issue on my part and Dell has already expressed to me that they could do no more I had even asked one tech if I could be reimbursed for the amount I had to pay my own tech to resolve issues that their techs could not They flat out said, no I have deleted the $gift code number from my computer as it is something I cannot use Although I reject their response, I feel that Dell is offering me nothing for the hours and days I've spent on the phone with their techs since I purchased this in August I am thoroughly disgusted with Dell and will never make another purchased from them in the future, nor will I recommend their product to anyone This is a lost cause and feel Dell does not stand behind their product Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the return of the equipment with a refund, less the funds the customer has already received from Dell, going back to the customer We certainly do apologize if the order was not meeting our customer’s needsThe customer has [redacted] ’s contact information should they need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I want to speak to someone in the United States, he is not in the US, he is in IndiaMy computer is still not fixed correctlyBeen working with Comcast my internet provider also and they say it is not their service or equipment, it is the Dell computer