Dear Revdex.com, Our records indicate that the Dell representative [redacted] is in contact with the customerAt this time the representative is working with our internal gift card teamThe representative will maintain ownership until a final resolution is determinedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note that his account related issues have been resolvedOur representative explained the terms and conditions of sale and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, product return was processedOur records show that the credit has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell support and wants to confirm order detailsWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative verified order details and confirmed that they received what was purchasedPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers hardware components which fail during use and does not include any provisions for compensation apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the experience has been notedThe Dell representative confirmed the order has shipped and provided tracking informationThe customer has confirmed receipt of the order and no further concerns Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell Representative recently spoke to Mr [redacted] regarding his concerns Our representative informed him of the terms and conditions of sale [redacted] Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications.As a gesture of good and in the interest of customer satisfaction, our representative offered a 10% discount on a new order for item # A8334631; however, Mr [redacted] elected not to accept our offerHis request for lower price or an additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] contacted the customer and confirmed that they system has been repaired and returned to Ms [redacted] The customer requested a year extended warranty at no costThe representative respectfully denied the request explaining due the system age it would only able allowed to extend the warranty by another yearThe representative did offer to provide a 10% discount if she would like to purchase the last additional year of warranty but Dell providing it for free is not an optionDell has confirmed her system is working as designed and considers the matter closedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have incurred expenses and missed employment opportunities due to their failure to deliver and continuing to lead me on See attached document Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] has attempted several times to work with the customer to determine what the issue isUntil troubleshooting is completed a resolution cannot be determinedUnless the customer is willing to work with the representative Dell has no other option but to close the casePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The response is incomplete There was and is a valid service contract with Dell on the computer This was brought up and asked about, yet Dell refused to acknowledge the service contract This is a breach of contract Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized an onsite service call to repair the system for the customer On 09/24/the customer had confirmed the onsite service technician has replaced the dispatched parts, and Mr [redacted] reports the system is working fine and he has no other issues regarding this matter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Thank you again for the opportunity to address the correspondence submitted by Mr*** *** Dell representative, Susan Thomas has been assigned to this case and has reached out to the customer by phone and email in their attempt to address this matter for the customer We ask that the customer respond to Susan, who can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative has been in contact with her and dispatched depot serviceOur representative will remain in contact while the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB operating system mediaFurthermore, our representative informed her, in order to reinstall Microsoft Office, she needs to go online to [redacted] and sign in with the Microsoft account associated with her Office suite or subscription and download itWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer explained about Dell Customer Privacy policyThe representative explained in order to transfer the system into Mr [redacted] name he will need the previous owners informationThe representative suggested that he try contacting the place of business he purchased it from to see if the store can provide that informationWe remain available to assist the customer if there are any further concerns the representative can be reached by email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was sold the TVThe quantity lasted long enough to take my credit card information and post for a week that the order was being processedAdditionally, this was never the excuse givenThey claimed price over and overWalmart and Amazon use counters that clearly show when the quantity runs outDell could obviously do thisWhen the quantity runs out, you stop selling it, you don't keep taking people's moneyTaking money without having a product is illegalThis is clearly a case of illegal bait and switchThere are more than complaints here with the same basic story; promises, followed by repeated lies and transfers without talking to someone in America who speaks English as their languagePrice was always the issue not quantityThis is easily proven by the fact I have the TV I ordered, I was just blackmailed into an extra dollars + tax before they would ship itThey used several lies in their extortion, including that I had cancelled the order, my card was declined etcIn fact they never trued to charge my credit card charge.The virus protection they lied about is on a computer miles away and not being used anymoreIt is not a question of it is is refundableIt is a question of them not keeping their end of the sales contractThey had a chance to reinstall the virus program but instead transferred me back and forth, wasted my time installing worthless drivers and claimed they could not find my original order, which clearly shows I had ordered years so they gad to ASSUME it was one year and expired Just like most of the 10,complaints here, I was a happy repeat Dell customerThey lost me and everyone I can talk to about this over dollars that they stole with lies and extortionShame on DellThey need to be put out of businessI appreciate the Revdex.com helping to expose these fraudsThis is obviously a legal matterI have lawyers on retainer who will not be bluffed by DellBeing ripped off is worth fighting for, no matter the amountYou owe dollars and change Dell, PAY UP! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the warranty had expired on March 3, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] [redacted] As a onetime gesture of goodwill, our representative advised Mr [redacted] to send the unit to depot for evaluation; however, Mr [redacted] declinedHis request for replacement unit was respectfully deniedFurthermore, Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Once again, I have not received a satisfactory response from Dell My original purchase was within the valid date of the gift card, and for some reason their system failed to process The terms and conditions state that the customer must try to rectify it while the GC is still valid FINE THEN, so I tried again within the valid date(please see second transaction number on the complaint that I listed), leading to failure of the system to proceed on their part Dell had options to contact them directly These included calling and being on hold for 1+ hours at a time, or doing an online chat, which meant waiting for 2+ hours at a time Both options could only be done in a limited time span each day in the middle of a work day, at which if you were not by your phone or computer at the exact moment a CSR finally got to you, you would lose your place in lineI nevertheless TRIED EACH OF THESE METHODS multiple times as well and obviously failed since they are UNFAIR TO THE CUSTOMER AND UNREASONABLE Each time, I was booted from the line because I was not by the phone or computer at the very moment someone came online to respond to me, which is impossible during a regular workday for anyone with a job!! The only way would have been to take off an hour workday to sit by the phone of computer for a CSR to respond to youIf Dell wants to put the onus of getting a failed order processed on the customer, fine, but they have to give a REASONABLE way to do so that is not onerous to the consumer Now Dell is stating the obvious, which is that the gift card is expired I already know that and made numerous efforts to use the gift card properly while it WAS STILL VALID but because their system makes it impossible for the customer to properly use the gift card In that case, that is ADVERTSING Please tell me how that is fair to the customer All answers have been unsatisfactory thus far, and if they can't show me how I violated the terms, then there no reason my original transaction should not be processed I would like to speak to a manager or someone higher up as this is pretty unfair and ridiculous at this timeThank you Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] was instrumental in addressing the customer’s concerns The representative had explained the terms and conditions of Dell’s limited hardware warranty, which dictates software issues, are not covered under the hardware warranty Our representative also confirmed Dell hardware functionalityDell’s position remains the same; therefore we respectfully deny his request for compensation or a replacement unit We consider this matter appropriately addressed Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Dell representative [redacted] is in contact with the customerAt this time the representative is working with our internal gift card teamThe representative will maintain ownership until a final resolution is determinedThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note that his account related issues have been resolvedOur representative explained the terms and conditions of sale and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, product return was processedOur records show that the credit has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell support and wants to confirm order detailsWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative verified order details and confirmed that they received what was purchasedPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers hardware components which fail during use and does not include any provisions for compensation apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer’s feedback about the experience has been notedThe Dell representative confirmed the order has shipped and provided tracking informationThe customer has confirmed receipt of the order and no further concerns Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell Representative recently spoke to Mr [redacted] regarding his concerns Our representative informed him of the terms and conditions of sale [redacted] Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications.As a gesture of good and in the interest of customer satisfaction, our representative offered a 10% discount on a new order for item # A8334631; however, Mr [redacted] elected not to accept our offerHis request for lower price or an additional discount was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative [redacted] contacted the customer and confirmed that they system has been repaired and returned to Ms [redacted] The customer requested a year extended warranty at no costThe representative respectfully denied the request explaining due the system age it would only able allowed to extend the warranty by another yearThe representative did offer to provide a 10% discount if she would like to purchase the last additional year of warranty but Dell providing it for free is not an optionDell has confirmed her system is working as designed and considers the matter closedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have incurred expenses and missed employment opportunities due to their failure to deliver and continuing to lead me on See attached document Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] has attempted several times to work with the customer to determine what the issue isUntil troubleshooting is completed a resolution cannot be determinedUnless the customer is willing to work with the representative Dell has no other option but to close the casePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The response is incomplete There was and is a valid service contract with Dell on the computer This was brought up and asked about, yet Dell refused to acknowledge the service contract This is a breach of contract Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized an onsite service call to repair the system for the customer On 09/24/the customer had confirmed the onsite service technician has replaced the dispatched parts, and Mr [redacted] reports the system is working fine and he has no other issues regarding this matter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Thank you again for the opportunity to address the correspondence submitted by Mr*** *** Dell representative, Susan Thomas has been assigned to this case and has reached out to the customer by phone and email in their attempt to address this matter for the customer We ask that the customer respond to Susan, who can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative has been in contact with her and dispatched depot serviceOur representative will remain in contact while the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB operating system mediaFurthermore, our representative informed her, in order to reinstall Microsoft Office, she needs to go online to [redacted] and sign in with the Microsoft account associated with her Office suite or subscription and download itWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer explained about Dell Customer Privacy policyThe representative explained in order to transfer the system into Mr [redacted] name he will need the previous owners informationThe representative suggested that he try contacting the place of business he purchased it from to see if the store can provide that informationWe remain available to assist the customer if there are any further concerns the representative can be reached by email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was sold the TVThe quantity lasted long enough to take my credit card information and post for a week that the order was being processedAdditionally, this was never the excuse givenThey claimed price over and overWalmart and Amazon use counters that clearly show when the quantity runs outDell could obviously do thisWhen the quantity runs out, you stop selling it, you don't keep taking people's moneyTaking money without having a product is illegalThis is clearly a case of illegal bait and switchThere are more than complaints here with the same basic story; promises, followed by repeated lies and transfers without talking to someone in America who speaks English as their languagePrice was always the issue not quantityThis is easily proven by the fact I have the TV I ordered, I was just blackmailed into an extra dollars + tax before they would ship itThey used several lies in their extortion, including that I had cancelled the order, my card was declined etcIn fact they never trued to charge my credit card charge.The virus protection they lied about is on a computer miles away and not being used anymoreIt is not a question of it is is refundableIt is a question of them not keeping their end of the sales contractThey had a chance to reinstall the virus program but instead transferred me back and forth, wasted my time installing worthless drivers and claimed they could not find my original order, which clearly shows I had ordered years so they gad to ASSUME it was one year and expired Just like most of the 10,complaints here, I was a happy repeat Dell customerThey lost me and everyone I can talk to about this over dollars that they stole with lies and extortionShame on DellThey need to be put out of businessI appreciate the Revdex.com helping to expose these fraudsThis is obviously a legal matterI have lawyers on retainer who will not be bluffed by DellBeing ripped off is worth fighting for, no matter the amountYou owe dollars and change Dell, PAY UP! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the warranty had expired on March 3, The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] [redacted] As a onetime gesture of goodwill, our representative advised Mr [redacted] to send the unit to depot for evaluation; however, Mr [redacted] declinedHis request for replacement unit was respectfully deniedFurthermore, Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Once again, I have not received a satisfactory response from Dell My original purchase was within the valid date of the gift card, and for some reason their system failed to process The terms and conditions state that the customer must try to rectify it while the GC is still valid FINE THEN, so I tried again within the valid date(please see second transaction number on the complaint that I listed), leading to failure of the system to proceed on their part Dell had options to contact them directly These included calling and being on hold for 1+ hours at a time, or doing an online chat, which meant waiting for 2+ hours at a time Both options could only be done in a limited time span each day in the middle of a work day, at which if you were not by your phone or computer at the exact moment a CSR finally got to you, you would lose your place in lineI nevertheless TRIED EACH OF THESE METHODS multiple times as well and obviously failed since they are UNFAIR TO THE CUSTOMER AND UNREASONABLE Each time, I was booted from the line because I was not by the phone or computer at the very moment someone came online to respond to me, which is impossible during a regular workday for anyone with a job!! The only way would have been to take off an hour workday to sit by the phone of computer for a CSR to respond to youIf Dell wants to put the onus of getting a failed order processed on the customer, fine, but they have to give a REASONABLE way to do so that is not onerous to the consumer Now Dell is stating the obvious, which is that the gift card is expired I already know that and made numerous efforts to use the gift card properly while it WAS STILL VALID but because their system makes it impossible for the customer to properly use the gift card In that case, that is ADVERTSING Please tell me how that is fair to the customer All answers have been unsatisfactory thus far, and if they can't show me how I violated the terms, then there no reason my original transaction should not be processed I would like to speak to a manager or someone higher up as this is pretty unfair and ridiculous at this timeThank you Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] was instrumental in addressing the customer’s concerns The representative had explained the terms and conditions of Dell’s limited hardware warranty, which dictates software issues, are not covered under the hardware warranty Our representative also confirmed Dell hardware functionalityDell’s position remains the same; therefore we respectfully deny his request for compensation or a replacement unit We consider this matter appropriately addressed Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc