Complaint: [redacted] I am rejecting this response because: I have not received the refurbished unit of same processing speed with backlit computer please ship Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has been communicative and helpful, and the XPS was sent to the Dell Repair Depot and was returned on Friday with a note that said the logic board had been replacedYet, while loading software on the computer last night, it continually exhibited the same issues that occurred before it was sent to the Dell Repair DepotThis computer was bought on June 17, and has continued to be unreliable due to screen freezes, blue screens, screen changing colors, and wifi coverage stopping resulting in a computer freeze often happening several times a dayThe issue of having a broken computer which exhibited these problems from the beginning and has not been fixed is still currentIt is not a fair business practice to sale a broken machine, to not fix it, and to provide a premium warranty for an extra $which promises to fix the computer with less delays and still not fix it after months of almost weekly remote sessions from IndiaI have wasted well over hours in watching these remote sessions and reloading Windows and all my files twiceThe computer is as broken now as it was when I bought it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await to see what their final determination will be Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after discussing the situation with the customerA exchange system was authorized and confirmed receiptWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke to the sheriff's department tonight and was told that what Dell is doing in this case is criminalHe advised me to file a civil criminal case against DellJust because Dell computers is a big company, does not give them the right to write their own rulesWhen you take money for replacing a computer that is not your property, it is stealingPlain and simpleDell has now been paid for my computer times - one time from [redacted] whom I purchased my computer and once by [redacted] to replace itThe second compensation was to replace my computer yet Dell is keeping it and refusing to give it to me so I can replace my computerThey make out like bandits on this situation, they get paid twice and I get a broken computerThat is not right!! I don't want a used computer with no warranty! It is easy for you to stand behind email and a phone center in India and tell customers "No" forcing them into situations that only benefit Dell and are not fair to your customers! Just because you are telling me I can't get my money, doesn't excuse the fact that Dell is acting in a criminal manner, by stealing my money from meYou sit there in your big offices treating customers poorly vsdoing what is right in each situation hoping that the situation will just go away and be done with the situationYou know if you give me a refurbished computer and it breaks you don't have to do anything about it because you wont offer me a warranty on itSo if I get a lemon, you know you will get more money from me to fix yet another computerThat works out well for Dell and continues to work out poorly for me I don't know how a company like Dell maintains a A+ rating with the Revdex.com when you have a 97% Negative rating and 2% neutral ratingI wish I would have done my research before I made my purchase Regards, [redacted] ***
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative remained engaged to assist with a refund for the order which has since processed The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer to confirm the onsite that was completed on 6/30/We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has noted the customer feedbackAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customers submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at ***_ [redacted] @Dell.com
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsAs a onetime goodwill gesture, partial credit is being processedOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Dell has committed an extreme violation of its own claimed commitment to Consumer expectations, that is, a product that works right out of the box and supported by a group of staff knowledgeable of company products and procedures that guarantee a Consumer’s positive experience My experience with the Dell Inspiron and my point critique of my experience belied Dell’s commitment to me as customer Regards, [redacted]
Dear BetterBusiness Bureau,Our recordsindicate that Dell representative [redacted] has been in contact with thecustomer in regards to this situation Areturn for credit was authorized for the orders the customer requested andcredit has been applied.Please havethe customer contact the representative by email at [redacted] @Dell.com withany additional concerns regarding this matter.SincerelyAdvancedResolution GroupIncident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and is waiting for a gift card We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged to assist the customer with the processing of a replacement gift card Upon follow up, the customer confirmed that she received the gift card via e-mail We ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate by the time Dell representative; [redacted] was assigned to this case, the customer had received the replacement monitor on 06/16/and this matter was considered resolved by the customer We certainly do apologize for any frustration this transaction may have caused our customer We thank the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] confirmed with Dell Financial all fees were waived and balance is zeroOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] used his own shipping carrier and failed to provide the required tracking information for the original unit; therefore, his request for repair or another replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 04/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell ordersWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, our records indicate the customer’s orders were replaced A Dell representative contacted the customer to discuss his concerns and provide assistance Upon follow up, our representative remained engaged until the order for the computer was delivered and communicated that a refund for $has been processed and the customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received the refurbished unit of same processing speed with backlit computer please ship Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has been communicative and helpful, and the XPS was sent to the Dell Repair Depot and was returned on Friday with a note that said the logic board had been replacedYet, while loading software on the computer last night, it continually exhibited the same issues that occurred before it was sent to the Dell Repair DepotThis computer was bought on June 17, and has continued to be unreliable due to screen freezes, blue screens, screen changing colors, and wifi coverage stopping resulting in a computer freeze often happening several times a dayThe issue of having a broken computer which exhibited these problems from the beginning and has not been fixed is still currentIt is not a fair business practice to sale a broken machine, to not fix it, and to provide a premium warranty for an extra $which promises to fix the computer with less delays and still not fix it after months of almost weekly remote sessions from IndiaI have wasted well over hours in watching these remote sessions and reloading Windows and all my files twiceThe computer is as broken now as it was when I bought it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await to see what their final determination will be Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after discussing the situation with the customerA exchange system was authorized and confirmed receiptWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I spoke to the sheriff's department tonight and was told that what Dell is doing in this case is criminalHe advised me to file a civil criminal case against DellJust because Dell computers is a big company, does not give them the right to write their own rulesWhen you take money for replacing a computer that is not your property, it is stealingPlain and simpleDell has now been paid for my computer times - one time from [redacted] whom I purchased my computer and once by [redacted] to replace itThe second compensation was to replace my computer yet Dell is keeping it and refusing to give it to me so I can replace my computerThey make out like bandits on this situation, they get paid twice and I get a broken computerThat is not right!! I don't want a used computer with no warranty! It is easy for you to stand behind email and a phone center in India and tell customers "No" forcing them into situations that only benefit Dell and are not fair to your customers! Just because you are telling me I can't get my money, doesn't excuse the fact that Dell is acting in a criminal manner, by stealing my money from meYou sit there in your big offices treating customers poorly vsdoing what is right in each situation hoping that the situation will just go away and be done with the situationYou know if you give me a refurbished computer and it breaks you don't have to do anything about it because you wont offer me a warranty on itSo if I get a lemon, you know you will get more money from me to fix yet another computerThat works out well for Dell and continues to work out poorly for me I don't know how a company like Dell maintains a A+ rating with the Revdex.com when you have a 97% Negative rating and 2% neutral ratingI wish I would have done my research before I made my purchase Regards, [redacted] ***
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative remained engaged to assist with a refund for the order which has since processed The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer to confirm the onsite that was completed on 6/30/We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has noted the customer feedbackAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customers submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at ***_ [redacted] @Dell.com
Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted Mr [redacted] and is working with him to achieve an amicable resolution for his concernsAs a onetime goodwill gesture, partial credit is being processedOur representative may be contacted directly via e-mail at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Dell has committed an extreme violation of its own claimed commitment to Consumer expectations, that is, a product that works right out of the box and supported by a group of staff knowledgeable of company products and procedures that guarantee a Consumer’s positive experience My experience with the Dell Inspiron and my point critique of my experience belied Dell’s commitment to me as customer Regards, [redacted]
Dear BetterBusiness Bureau,Our recordsindicate that Dell representative [redacted] has been in contact with thecustomer in regards to this situation Areturn for credit was authorized for the orders the customer requested andcredit has been applied.Please havethe customer contact the representative by email at [redacted] @Dell.com withany additional concerns regarding this matter.SincerelyAdvancedResolution GroupIncident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and is waiting for a gift card We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged to assist the customer with the processing of a replacement gift card Upon follow up, the customer confirmed that she received the gift card via e-mail We ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate by the time Dell representative; [redacted] was assigned to this case, the customer had received the replacement monitor on 06/16/and this matter was considered resolved by the customer We certainly do apologize for any frustration this transaction may have caused our customer We thank the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] confirmed with Dell Financial all fees were waived and balance is zeroOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Thank you for the letter from [redacted] ***Our representative has attempted to contact the customer to discuss the contents of the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] used his own shipping carrier and failed to provide the required tracking information for the original unit; therefore, his request for repair or another replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 04/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell ordersWe regret any dissatisfaction he may have experienced and appreciate the feedbackSince the date of the submission, our records indicate the customer’s orders were replaced A Dell representative contacted the customer to discuss his concerns and provide assistance Upon follow up, our representative remained engaged until the order for the computer was delivered and communicated that a refund for $has been processed and the customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc