Complaint: [redacted] I am rejecting this response because: [redacted] has been communicative and helpful, and the XPS was sent to the Dell Repair Depot and was returned on Friday with a note that said the logic board had been replacedYet, while loading software on the computer last night, it continually exhibited the same issues that occurred before it was sent to the Dell Repair DepotThis computer was bought on June 17, and has continued to be unreliable due to screen freezes, blue screens, screen changing colors, and wifi coverage stopping resulting in a computer freeze often happening several times a dayThe issue of having a broken computer which exhibited these problems from the beginning and has not been fixed is still currentIt is not a fair business practice to sale a broken machine, to not fix it, and to provide a premium warranty for an extra $which promises to fix the computer with less delays and still not fix it after months of almost weekly remote sessions from IndiaI have wasted well over hours in watching these remote sessions and reloading Windows and all my files twiceThe computer is as broken now as it was when I bought it Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I spoke to the sheriff's department tonight and was told that what Dell is doing in this case is criminalHe advised me to file a civil criminal case against DellJust because Dell computers is a big company, does not give them the right to write their own rulesWhen you take money for replacing a computer that is not your property, it is stealingPlain and simpleDell has now been paid for my computer times - one time from [redacted] whom I purchased my computer and once by [redacted] to replace itThe second compensation was to replace my computer yet Dell is keeping it and refusing to give it to me so I can replace my computerThey make out like bandits on this situation, they get paid twice and I get a broken computerThat is not right!! I don't want a used computer with no warranty! It is easy for you to stand behind email and a phone center in India and tell customers "No" forcing them into situations that only benefit Dell and are not fair to your customers! Just because you are telling me I can't get my money, doesn't excuse the fact that Dell is acting in a criminal manner, by stealing my money from meYou sit there in your big offices treating customers poorly vsdoing what is right in each situation hoping that the situation will just go away and be done with the situationYou know if you give me a refurbished computer and it breaks you don't have to do anything about it because you wont offer me a warranty on itSo if I get a lemon, you know you will get more money from me to fix yet another computerThat works out well for Dell and continues to work out poorly for me I don't know how a company like Dell maintains a A+ rating with the Revdex.com when you have a 97% Negative rating and 2% neutral ratingI wish I would have done my research before I made my purchase Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has noted the customer feedbackAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative remained engaged to assist with a refund for the order which has since processed The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await to see what their final determination will be Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He did not however notify me that the unit was being shipped (as he said he would), I wasn't home for days nd it sat on my front porch through our snow storm last weekSeems to be working okay at this point Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued an exchange system for the customer’s computer that they have now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear BetterBusiness Bureau,Our recordsindicate that Dell representative [redacted] has been in contact with thecustomer in regards to this situation Areturn for credit was authorized for the orders the customer requested andcredit has been applied.Please havethe customer contact the representative by email at [redacted] @Dell.com withany additional concerns regarding this matter.SincerelyAdvancedResolution GroupIncident [redacted] Dell Inc
Today’s Date: 04/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received the refurbished unit of same processing speed with backlit computer please ship Regards, [redacted]
Thank you for providing a copy of the customers submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at ***_ [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Dell has committed an extreme violation of its own claimed commitment to Consumer expectations, that is, a product that works right out of the box and supported by a group of staff knowledgeable of company products and procedures that guarantee a Consumer’s positive experience My experience with the Dell Inspiron and my point critique of my experience belied Dell’s commitment to me as customer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com: Dell’s Customer Strategy is to lie and confuse Take the form letter they sent you signed by the omnipresent and anonymous “Advanced Resolution Team” I received a number of form letters two examples below After enough of these it becomes a waste of time to call themWhy spend an hour to speak once again with Haran who is going to say the same thing Only once did he vary He admitted he was in India and that my computer was outsourced for diagnosis and possible repair He would not tell me where it was sent or the name of the person doing the work – how do I research the quality of the person trying to repair my laptop? Whenever the Service Representative gets stumped he refers you to the Advanced Resolution Group which acts as a star chamber Who wrote the letter for the ARG? Is anyone else offended by the short, abrupt, message to a company with the stature of the BBC? Notice they never even mention Kara [redacted] who serviced as their point person on the case It is, I believe DELL does not want anyone to speak with any one specific individual The company tries to have airtight secrecy keeping information from even the customers Their phone service and form letters are an attempt to create the illusion that they are helping, when they are not Surely DELL is not happy with [redacted] who told me he was in India, that the computer was examined there, that it was outsourced, and that I would have to pay $as the warranty had been voided as the result of a spill I’ve addressed the spill at length It is not mine and the computer was in the hands of FED EX (who I like) and DELL for a substantial period of time If there is a spill I insist it happened on their watch For all I know a tech knocked over a Diet Coke while working on the laptop and his first instinct was not “oops, look what I did.” Not in India, not with the poverty and lack of employmentI believe [redacted] that my laptop and all things associated happened in India.Because of DELL’s confuse and conquer approach things are a little hard to see if you don’t look carefully Originally I was tolf my laptop was in Canada, then in the USA, and then India – all indicators say India was its final destination Truth is DELL could make anything appear to have been shipped from anywhere Send the laptop to Canada or any new chosen point of origin, repackage, relabel and Voila India’s computer has originated from DELLCanada Sounds to me like mail fraud, but I’m sure DELL’s attorney’s have been over it at length.Don’t advanced resolution teams have Chairs or team leaders? Why wasn’t the pro forma letter sent to the BBC signed by that person with a phone number? It’s a simple deduction: they don’t want anyone to know who they are and the don’t want a phone callIn DELL closed its customer service operation Now it is back and vast (See below)First [redacted] claims he has photos of the damage, never sent, Now DELL USA claims to have them.Look at the DELL India site found under [redacted] , it appears they are campaigning for customer service center of the year – a counter campaign to offset mine? [redacted] | Personal ProfileMember Profile [redacted] Dell India Connectionshttps://www.contactcenterworld.com//profile/***[redacted] Proof I tried to reach everyone and anyone: From: < [redacted] @yahoo.com>To < [redacted] @yahoo.com>, " [redacted] @dell.com" < [redacted] @dell.com>, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In the communication field we call this type of writing “cookie” cutter Notice they’re exactly the same and there is no personal touch Does DELL Care? BTW – I talked to [redacted] on many, many occasions until I could’t stand going in circles anymore.I tried calling you at [redacted] however, it went to voice mail and I have left you a message, would request you to kindly reach out to me at the earliest if you would like to discuss this further.Regards, [redacted] Dell | Advanced Resolution GroupPhone : [redacted] *** *** [redacted] ( Work schedule 9:- 5:pm CST Mon – Fri )DIFFEREN’T NAME [redacted] , same messageDell India Complaint Status Update [ID: [redacted] ]Yahoo/InboxRegarding Dell Incident # [redacted] Yahoo/Inbox [redacted] [redacted] @dell.comTo: [redacted] @yahoo.comOct at 10:AMDell Customer CommunicationDear [redacted] , Thank you for your emailI apologize for the delayed response as I was unavailableI tried reaching you on ###-###-#### to discuss the issue and left a voicemail as you were unavailableI would advise you to contact me directly at the below mentioned phone number and the extensionI look forward to hear from you at the earliestRegards, [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 9:am - 5:pm CST Tuesday to Saturday[redacted] .in < [redacted] @ [redacted] .info: [redacted] @yahoo.com Proof DELL corporate India got my email and passed it on I never heard from them again At the end note the message is automatedIt is likely no one ever read my letter..Nov at 8:AMGreetingsYour complaint has been forwarded to Dell India PvtLtdcustomer serviceYou should receive a reply from the company representatives within several daysPlease login to your account to view and update the status of your complaintTo view your complaint on [redacted] .in click here We sincerely hope your issue will be resolved as soon as possible! Kind regards, [redacted] .in Team We are here to help This is an automated notificationKindly do not reply to this e-mailIf you don't want to receive notifications from our website at all, click unsubscribe all.Proof I reached a member or two of DELL’s Executive Team in Round rock, TX***[redacted] @dell.comTo: [redacted] @yahoo.comNov at 12:PMI am out of the office, without access to e-mailI will respond to your message when I return to the officeProof I reached a member or two of the executive tem in USAFor immediate assistance, please call ###-###-#### [redacted] * [redacted] Dell Software & Peripherals***_ [redacted] @dell.comwww.Dell.comProof it’s not just me that has a problem with DELLTop 4,Reviews and Complaints about Dell Customer Servicehttps://www.consumeraffairs.com › Electronics Note problems with machine in this reviewI saved up for this Dell laptopAt first, there were some minor issues (loud fan, heating up, crashed twice or thrice), and months in it crashed every minutes and became unusableSince October (it is now December) I have been talking with Dell tech support EVERY SINGLE DAYI sent the laptop for repair at Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/productsFurther evidence DELL lies: “There is nobody above me I am your last resort.” Http://www.ripoffreport.com/reports/dell-computers/nationwide/dell-computers-del...⇄ support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat At least wo or three representatives at this number promised my computer would be fixed tto my satisfaction at no cost It is impossible to trust DELL it has zero credibilityUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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Get phone numbers, address, services offered and location map of Dell Service CenterSupport | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Get support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat.Accidental Damage Service | Dell India (no damage caused by me)www.dell.com/en-in/work/learn/accidentalKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasilyrepair or replace your computer and get coverage for accidents.PC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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HP Lenovo Dell service center in Hyderabadwww.laptoprepairworld.comLeading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, AppleDell Service Center - Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Their representative called as a formalityHe was very rude and had a very cold attitudeHe basically repeated what the other offshore representatives told me a day before, after being over the phone for a long timeHe had no customer service skills to be in that posthe was not really trying to solve anythingIf he is assigned to the case thats very unfortunateif the screen is coming out its automatically the consumers fault, that is un-acceptablewhen its not my fault why should I pay anything its their manufacturing defect, they should responsibility for it Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a refund for order number [redacted] has been posted to the original form of paymentFurthermore, the customer stated that they have already made a new purchase locally and do not require further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer to confirm the onsite that was completed on 6/30/We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 05/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states they are pending a creditAt this time the agent has processed the customers credit on Dell's endThe credit may take up until the next billing cycle to showDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that her order’s had credit verification issues and were cancelled for this issue The door buster deal has ended and cannot be reordered at this time Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after discussing the situation with the customerA exchange system was authorized and confirmed receiptWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] has been communicative and helpful, and the XPS was sent to the Dell Repair Depot and was returned on Friday with a note that said the logic board had been replacedYet, while loading software on the computer last night, it continually exhibited the same issues that occurred before it was sent to the Dell Repair DepotThis computer was bought on June 17, and has continued to be unreliable due to screen freezes, blue screens, screen changing colors, and wifi coverage stopping resulting in a computer freeze often happening several times a dayThe issue of having a broken computer which exhibited these problems from the beginning and has not been fixed is still currentIt is not a fair business practice to sale a broken machine, to not fix it, and to provide a premium warranty for an extra $which promises to fix the computer with less delays and still not fix it after months of almost weekly remote sessions from IndiaI have wasted well over hours in watching these remote sessions and reloading Windows and all my files twiceThe computer is as broken now as it was when I bought it Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I spoke to the sheriff's department tonight and was told that what Dell is doing in this case is criminalHe advised me to file a civil criminal case against DellJust because Dell computers is a big company, does not give them the right to write their own rulesWhen you take money for replacing a computer that is not your property, it is stealingPlain and simpleDell has now been paid for my computer times - one time from [redacted] whom I purchased my computer and once by [redacted] to replace itThe second compensation was to replace my computer yet Dell is keeping it and refusing to give it to me so I can replace my computerThey make out like bandits on this situation, they get paid twice and I get a broken computerThat is not right!! I don't want a used computer with no warranty! It is easy for you to stand behind email and a phone center in India and tell customers "No" forcing them into situations that only benefit Dell and are not fair to your customers! Just because you are telling me I can't get my money, doesn't excuse the fact that Dell is acting in a criminal manner, by stealing my money from meYou sit there in your big offices treating customers poorly vsdoing what is right in each situation hoping that the situation will just go away and be done with the situationYou know if you give me a refurbished computer and it breaks you don't have to do anything about it because you wont offer me a warranty on itSo if I get a lemon, you know you will get more money from me to fix yet another computerThat works out well for Dell and continues to work out poorly for me I don't know how a company like Dell maintains a A+ rating with the Revdex.com when you have a 97% Negative rating and 2% neutral ratingI wish I would have done my research before I made my purchase Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has noted the customer feedbackAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The representative remained engaged to assist with a refund for the order which has since processed The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await to see what their final determination will be Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me He did not however notify me that the unit was being shipped (as he said he would), I wasn't home for days nd it sat on my front porch through our snow storm last weekSeems to be working okay at this point Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued an exchange system for the customer’s computer that they have now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear BetterBusiness Bureau,Our recordsindicate that Dell representative [redacted] has been in contact with thecustomer in regards to this situation Areturn for credit was authorized for the orders the customer requested andcredit has been applied.Please havethe customer contact the representative by email at [redacted] @Dell.com withany additional concerns regarding this matter.SincerelyAdvancedResolution GroupIncident [redacted] Dell Inc
Today’s Date: 04/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received the refurbished unit of same processing speed with backlit computer please ship Regards, [redacted]
Thank you for providing a copy of the customers submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at ***_ [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: Dell has committed an extreme violation of its own claimed commitment to Consumer expectations, that is, a product that works right out of the box and supported by a group of staff knowledgeable of company products and procedures that guarantee a Consumer’s positive experience My experience with the Dell Inspiron and my point critique of my experience belied Dell’s commitment to me as customer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com: Dell’s Customer Strategy is to lie and confuse Take the form letter they sent you signed by the omnipresent and anonymous “Advanced Resolution Team” I received a number of form letters two examples below After enough of these it becomes a waste of time to call themWhy spend an hour to speak once again with Haran who is going to say the same thing Only once did he vary He admitted he was in India and that my computer was outsourced for diagnosis and possible repair He would not tell me where it was sent or the name of the person doing the work – how do I research the quality of the person trying to repair my laptop? Whenever the Service Representative gets stumped he refers you to the Advanced Resolution Group which acts as a star chamber Who wrote the letter for the ARG? Is anyone else offended by the short, abrupt, message to a company with the stature of the BBC? Notice they never even mention Kara [redacted] who serviced as their point person on the case It is, I believe DELL does not want anyone to speak with any one specific individual The company tries to have airtight secrecy keeping information from even the customers Their phone service and form letters are an attempt to create the illusion that they are helping, when they are not Surely DELL is not happy with [redacted] who told me he was in India, that the computer was examined there, that it was outsourced, and that I would have to pay $as the warranty had been voided as the result of a spill I’ve addressed the spill at length It is not mine and the computer was in the hands of FED EX (who I like) and DELL for a substantial period of time If there is a spill I insist it happened on their watch For all I know a tech knocked over a Diet Coke while working on the laptop and his first instinct was not “oops, look what I did.” Not in India, not with the poverty and lack of employmentI believe [redacted] that my laptop and all things associated happened in India.Because of DELL’s confuse and conquer approach things are a little hard to see if you don’t look carefully Originally I was tolf my laptop was in Canada, then in the USA, and then India – all indicators say India was its final destination Truth is DELL could make anything appear to have been shipped from anywhere Send the laptop to Canada or any new chosen point of origin, repackage, relabel and Voila India’s computer has originated from DELLCanada Sounds to me like mail fraud, but I’m sure DELL’s attorney’s have been over it at length.Don’t advanced resolution teams have Chairs or team leaders? Why wasn’t the pro forma letter sent to the BBC signed by that person with a phone number? It’s a simple deduction: they don’t want anyone to know who they are and the don’t want a phone callIn DELL closed its customer service operation Now it is back and vast (See below)First [redacted] claims he has photos of the damage, never sent, Now DELL USA claims to have them.Look at the DELL India site found under [redacted] , it appears they are campaigning for customer service center of the year – a counter campaign to offset mine? [redacted] | Personal ProfileMember Profile [redacted] Dell India Connectionshttps://www.contactcenterworld.com//profile/***[redacted] Proof I tried to reach everyone and anyone: From: < [redacted] @yahoo.com>To < [redacted] @yahoo.com>, " [redacted] @dell.com" < [redacted] @dell.com>, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In the communication field we call this type of writing “cookie” cutter Notice they’re exactly the same and there is no personal touch Does DELL Care? BTW – I talked to [redacted] on many, many occasions until I could’t stand going in circles anymore.I tried calling you at [redacted] however, it went to voice mail and I have left you a message, would request you to kindly reach out to me at the earliest if you would like to discuss this further.Regards, [redacted] Dell | Advanced Resolution GroupPhone : [redacted] *** *** [redacted] ( Work schedule 9:- 5:pm CST Mon – Fri )DIFFEREN’T NAME [redacted] , same messageDell India Complaint Status Update [ID: [redacted] ]Yahoo/InboxRegarding Dell Incident # [redacted] Yahoo/Inbox [redacted] [redacted] @dell.comTo: [redacted] @yahoo.comOct at 10:AMDell Customer CommunicationDear [redacted] , Thank you for your emailI apologize for the delayed response as I was unavailableI tried reaching you on ###-###-#### to discuss the issue and left a voicemail as you were unavailableI would advise you to contact me directly at the below mentioned phone number and the extensionI look forward to hear from you at the earliestRegards, [redacted] Dell | Advanced Resolution Group Phone + [redacted] My work schedule is 9:am - 5:pm CST Tuesday to Saturday[redacted] .in < [redacted] @ [redacted] .info: [redacted] @yahoo.com Proof DELL corporate India got my email and passed it on I never heard from them again At the end note the message is automatedIt is likely no one ever read my letter..Nov at 8:AMGreetingsYour complaint has been forwarded to Dell India PvtLtdcustomer serviceYou should receive a reply from the company representatives within several daysPlease login to your account to view and update the status of your complaintTo view your complaint on [redacted] .in click here We sincerely hope your issue will be resolved as soon as possible! Kind regards, [redacted] .in Team We are here to help This is an automated notificationKindly do not reply to this e-mailIf you don't want to receive notifications from our website at all, click unsubscribe all.Proof I reached a member or two of DELL’s Executive Team in Round rock, TX***[redacted] @dell.comTo: [redacted] @yahoo.comNov at 12:PMI am out of the office, without access to e-mailI will respond to your message when I return to the officeProof I reached a member or two of the executive tem in USAFor immediate assistance, please call ###-###-#### [redacted] * [redacted] Dell Software & Peripherals***_ [redacted] @dell.comwww.Dell.comProof it’s not just me that has a problem with DELLTop 4,Reviews and Complaints about Dell Customer Servicehttps://www.consumeraffairs.com › Electronics Note problems with machine in this reviewI saved up for this Dell laptopAt first, there were some minor issues (loud fan, heating up, crashed twice or thrice), and months in it crashed every minutes and became unusableSince October (it is now December) I have been talking with Dell tech support EVERY SINGLE DAYI sent the laptop for repair at Support | Dell Indiawww.dell.com/support/home/in/en/inbsd1/productsFurther evidence DELL lies: “There is nobody above me I am your last resort.” Http://www.ripoffreport.com/reports/dell-computers/nationwide/dell-computers-del...⇄ support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat At least wo or three representatives at this number promised my computer would be fixed tto my satisfaction at no cost It is impossible to trust DELL it has zero credibilityUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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Get phone numbers, address, services offered and location map of Dell Service CenterSupport | Dell Indiawww.dell.com/support/home/in/en/inbsd1/products/Get support for your Dell product with free diagnostic tests, drivers, downloads, harticles, videos, FAQs and community forumsOr speak with a Dell technical expert by phone or chat.Accidental Damage Service | Dell India (no damage caused by me)www.dell.com/en-in/work/learn/accidentalKeep your PCs or tablets up and running with Dell Accidental Damage and Repair ServicesEasilyrepair or replace your computer and get coverage for accidents.PC Warranty Overview | Dell Indiawww.dell.com/learn/in/en/indhs1/campaigns/pc-warranty-inUnlimited 24xTelephone Technical Support is available for Dell Inspiron™, XPS™ and Alienware™ desktops/laptopsAccidental Damage Service Accidents can happenThat's why we protect your PCagainst liquid spills, drops, power surges and screen cracksThis service includes repair and if required, whole unit ...Dell Laptop repair and support - 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HP Lenovo Dell service center in Hyderabadwww.laptoprepairworld.comLeading Laptop Service Center located in Hyderabad, Experts in servicing Branded laptops like Dell, Compaq, Lenovo, Samsung, HP, Sony, Acer, Toshiba, AppleDell Service Center - Laptop Repair and Services | Delhi | Delhi | Indiahttps://www.zoompo.com/dell-service-center-delhi-delhi Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Their representative called as a formalityHe was very rude and had a very cold attitudeHe basically repeated what the other offshore representatives told me a day before, after being over the phone for a long timeHe had no customer service skills to be in that posthe was not really trying to solve anythingIf he is assigned to the case thats very unfortunateif the screen is coming out its automatically the consumers fault, that is un-acceptablewhen its not my fault why should I pay anything its their manufacturing defect, they should responsibility for it Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants to purchase the Dell product for the prior promotional priceWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a refund for order number [redacted] has been posted to the original form of paymentFurthermore, the customer stated that they have already made a new purchase locally and do not require further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer to confirm the onsite that was completed on 6/30/We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 05/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceThe customer states they are pending a creditAt this time the agent has processed the customers credit on Dell's endThe credit may take up until the next billing cycle to showDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that her order’s had credit verification issues and were cancelled for this issue The door buster deal has ended and cannot be reordered at this time Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after discussing the situation with the customerA exchange system was authorized and confirmed receiptWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc