RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have received my replacement laptop from Dell. I consider the matter resolved. Thank you for your assistance. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I want to be clear. The replacement did not have the same specification as the original system. I payed for a gtx 1050ti not a gtx 1050. Your response "customer wasnt satisfied" sounds like its my fault Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It is a shame that it had to come to this because Dell customer service did not reply to 3 inquiries and did not get any response until [redacted] got involved Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative explained the terms of sale and limited hardware warranty. After further... review, our representative processed a replacement unit. Our records show that the replacement was delivered on December 29th, 2015 under FedEx Tracking # [redacted] . Our representative also followed-up to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Today’s Date: 04/12/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states the refund has not yet been processed. At this time the agent has confirmed with the customer the refund has been processed and matter addressed. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to exchange the black keyboard and mouse for a white oneThe representative provided pictures of the Pedestal stand verses the Easel standThe customers receipt and confirmation shows she purchased the Easel standAt this time the representative is waiting for the customer to confirm her shipping address for the white keyboard and mouse to be sentThe representative will maintain ownership of the account until the replacement keyboard and mouse on receivedThe customer has been provided the representatives contact informationSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with communication and processing expectations for promotional gift cards from Dell As with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a product from Dell This information is made available under the terms of the promotion and when the promotional gift card is distributed It would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotion Since the date of the submission, a Dell representative contacted Ms [redacted] to inform her that Dell will not reissue the gift cards again as the expiration date has passed Our representative provided her contact information should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] [redacted] [redacted] Our representative offered an onsite service; however, Ms [redacted] elected not to accept our offer of assistancePlease note that Ms [redacted] stated that she has disputed the charges with her BankHer request for refund through Dell was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] made multiple attempts to reach the customer by phone and email however, to date; there has been no response to the ***’s contact attemptsShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues Following a service dispatch, it appears the technical issues have been resolved We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIf the customer would like to move forward with the repair she may contact the representative for a 10% discountIf the customer would like to move forward with the repair we ask that they contact them at ###-###-####The representative maybe reached by emailing him at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained her order is not eligible for the free TV because the two systems are not configured the sameThe system associated with the promotion has an upgrade in support and anti-virus protection which also results in the difference in price [redacted] may be contacted at [redacted] @Dell.comWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on April 14, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to the rebuttalThe representative confirmed the customer has received the refund in the form of a check and has no further concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and dispatched an exchangeMr [redacted] verified the replacement has been received and [redacted] advised him about returning the original monitor [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell fulfilled the order by shipping the items regardless if it was a pricing errorDell's terms of sale and the UCC state that the title of the items passes to the buyer at time of shipmentDell therefore does not have legal authority to return the items to themselvesDell has refused to acknowledge this factFurthermore, Dell has failed to communicate with all buyers about their intentions and has failed to give a refund to any of the buyers after more than enough time Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative arranged for the customer to work with a sales representative [redacted] attempted several times to follow up with the customer but was unable to reachThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have received my replacement laptop from Dell. I consider the matter resolved. Thank you for your assistance. Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I want to be clear. The replacement did not have the same specification as the original system. I payed for a gtx 1050ti not a gtx 1050. Your response "customer wasnt satisfied" sounds like its my fault Regards, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It is a shame that it had to come to this because Dell customer service did not reply to 3 inquiries and did not get any response until [redacted] got involved Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . A Dell representative recently contacted Ms. [redacted] regarding her concerns. Our representative explained the terms of sale and limited hardware warranty. After further... review, our representative processed a replacement unit. Our records show that the replacement was delivered on December 29th, 2015 under FedEx Tracking # [redacted] . Our representative also followed-up to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Today’s Date: 04/12/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The customer states the refund has not yet been processed. At this time the agent has confirmed with the customer the refund has been processed and matter addressed. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to exchange the black keyboard and mouse for a white oneThe representative provided pictures of the Pedestal stand verses the Easel standThe customers receipt and confirmation shows she purchased the Easel standAt this time the representative is waiting for the customer to confirm her shipping address for the white keyboard and mouse to be sentThe representative will maintain ownership of the account until the replacement keyboard and mouse on receivedThe customer has been provided the representatives contact informationSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with communication and processing expectations for promotional gift cards from Dell As with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a product from Dell This information is made available under the terms of the promotion and when the promotional gift card is distributed It would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotion Since the date of the submission, a Dell representative contacted Ms [redacted] to inform her that Dell will not reissue the gift cards again as the expiration date has passed Our representative provided her contact information should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] [redacted] [redacted] Our representative offered an onsite service; however, Ms [redacted] elected not to accept our offer of assistancePlease note that Ms [redacted] stated that she has disputed the charges with her BankHer request for refund through Dell was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] made multiple attempts to reach the customer by phone and email however, to date; there has been no response to the ***’s contact attemptsShould any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:customer service wasnt helpful.nothing changed Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues Following a service dispatch, it appears the technical issues have been resolved We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIf the customer would like to move forward with the repair she may contact the representative for a 10% discountIf the customer would like to move forward with the repair we ask that they contact them at ###-###-####The representative maybe reached by emailing him at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained her order is not eligible for the free TV because the two systems are not configured the sameThe system associated with the promotion has an upgrade in support and anti-virus protection which also results in the difference in price [redacted] may be contacted at [redacted] @Dell.comWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on April 14, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] followed up with the customer in regards to the rebuttalThe representative confirmed the customer has received the refund in the form of a check and has no further concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and dispatched an exchangeMr [redacted] verified the replacement has been received and [redacted] advised him about returning the original monitor [redacted] may be contacted via e-mail at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell fulfilled the order by shipping the items regardless if it was a pricing errorDell's terms of sale and the UCC state that the title of the items passes to the buyer at time of shipmentDell therefore does not have legal authority to return the items to themselvesDell has refused to acknowledge this factFurthermore, Dell has failed to communicate with all buyers about their intentions and has failed to give a refund to any of the buyers after more than enough time Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative arranged for the customer to work with a sales representative [redacted] attempted several times to follow up with the customer but was unable to reachThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc