Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option The tablet that was damaged would not be covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed two exchanges to replace the other two tablets, per the terms of the warranty We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has spoken to the customer about his concerns. The customer had attempted to purchase a limited system configuration from our online Dell Outlet. This site is where we sell our reconditioned equipment and even a few that are actually new but had been returned to Dell unopened. This site is very popular with our customers and it is not uncommon for the equipment to sell quite quickly. *** apologized to the customer for missing out on the sale, but confirmed the customer has received the $coupon funds back to his card. *** has respectfully denied the customer’s request for some type of compensation. The website has a disclaimer that indicates to our customers the quantity is limited and once sold, there’s no further stock available. We realize this can be disappointing for some of our customers so for this we do apologize. We encourage Mr*** to give the site another try and we thank him for choosing Dell. The customer has ***’s contact information should they need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherWe remain available to assist the customerPlease have the customer contact the representative by email at
***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
I am writing
on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative Arun contacted the customer and explained that our records indicate the motherboard has only been replaced twiceThe representative further explained the system is out of warranty but we are willing to replace parts with an onsite tech at no costThe representative followed up once onsite was completed and assisted with installing drivers that were neededThe representative explained moving forward the customer will need to contact the out of warranty departmentIf the out of warranty department determines there is a hardware issue in the next daysThe customer should contact the Dell representative and he will assist after the days the customer will need to work with Out of warranty repair at her expenseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Jenny Yu
Complaint: ***
I am rejecting this response because: I bought a computer from Dell in January within the year warranty in August six months after purchase it became inoperable at the touchpad It is in no way my responsibility that it took them four months to service the computer and deny my request The Service Tag dated September within the warranty period is attached If my computer fails within warranty where is it in writing that I have to accept a used unit? Within warranty means the item is repaired or replaced with a new unit You don't buy a new car and it doesn't work so they hand you a used car with 20,miles That is not acceptable I am willing and happy to accept a refund and Dell has refused that option and I have that in writing I have offered to accept a new unit with a different model number to resolve the matter matching that price point and they say I have to take a used computer Under no circumstances, should a customer pay for a new unit and be told after it doesn't work in six months they have to accept someone else's piece of junk that they had to have returned It is of significance, that the first replacement they sent me was refurbished and I have six videos representing it was a piece of junk that didn't work, with multiple issues This is a huge part of why I am unwilling to accept refurbished When you buy refurbished in the store you pay a percentage of the new price, so if they want me to accept refurbished they will need to return 30% of the original purchase price as it's used...I PAID FOR NEW WHAT YOU SENT ME DIDN'T WORK
Regards,
*** ***
Complaint: ***
I am rejecting this response because the right hand is not speaking to the left hand I declined the on-site service and declined a window of time when I learned a window of time was requiredI don't know why it's so hard for them to track that in their notes because I've told them that about half a dozen timesI cannot sit around all day.After a month of working with this horrible company, they have finally agreed to send a box so I can ship it back for alleged repairsThe box of course is not here yet because they are a disorganized backward company and I honestly have doubts they will even honor that since they are also a disreputable business that sells faulty equipment.I absolutely will not close this case until I have a working computer As a former buyer for Dell computers in a corporate setting and a (former) lifelong customer, I sincerely hope the loss of future purchases is worth the $for themMy position will remain the same and no changes will be made
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer to assist Mr*** per the Terms and Conditions of the Limited Hardware Warranty. Mr*** has requested Dell make an exception by going outside Policy to provide his system with only new parts replacements. *** has apologized to the customer for any frustration this matter may be causing the customer, but reminded him in order for Dell to be fair to all our customers we must adhere to the warranty terms. *** provided the customer with the Hardware Warranty documentation which specifically states that “Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products.” This policy (an accepted practice industry-wide), results in the customer receiving quality parts and components that are thoroughly tested prior to shipment. Please understand whether the parts are reconditioned or new, Dell stands behind them and will offer full support for them if necessary, just like new components. Unfortunately, the customer at present has declined any support from Dell. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:I was given an offer of $credit prior to ever receiving the computer and this is not compensation for the current complaint and hours of valuable time spent dealing with the insufficient service on behalf of DellI was given a credit in November because Dell was unable to deliver my computer in the time that they promises In early November when that credit was offered, the representative told me that I would have to call Dell after the computer was received in order to get the credit appliedThis is the beginning of the this current complaint of numerous hours trying to obtain that credit after the computer was delivered. I called on four different occasions, each time spending over minutes on hold or being transferred from one department to the nextI also sent an email to Dell's general customer service email and to my sales representative directly with no responseThe only time I could get through to someone live on the phone was to choose the prompt for a new purchaseMy computer arrived without Office on it as promisedI have purchased all of my personal and office computers from DellI tried to contact Dell within days to discuss the omission of the Office package, but I could not get throughNow that I do not get any compensation for over hours of my time, I am questioning my loyalty to DellIt seems the only time one gets any response is if a new purchase is being made and Dell gives one absolutely no service after the purchase is made
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who confirmed the credit has been receivedWe regret any dissatisfaction which may have been experienced and appreciate the
feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:Apparently there was justificationAs I stated when I requested the replacement, I had this happen beforeAnd informed Dell that it was just a matter of time before it would need to get fixed.Dell didn't tell me, at the time I requested a replacement, that the issue wasn't covered, while it represented to me that they would take care of it.Because I've done a lot of business with Dell, and have been a customer for probably over a decade, I'd think that it would fix my laptop since, (a) It issues that need to be address twice, plus the current issue of not being able to close my laptop, or take it anywhere with me, and (b) being a long time customer, it seems Dell would want to keep me happy.Whether Dell repairs it without charge, or not, I'm still going to be greatly inconvenienced because I'll have to be without my laptop that I use very frequently
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a service dispatch to provide an exchange has been processed A replacement computer has subsequently been sent to the customer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with his computer. The replacement system has been received by the customer and he has been sent a pre-paid return shipping label so he may return the defective system to Dell at our expense. We certainly do apologize for any frustrations this matter may have caused Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative Arun continues to monitor the credit process and will update the customer once the resolution is in placeThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer Dell no longer has the model she wanted to order but did offer her a percent refund on another model. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance Dell records indicate the customer subsequently confirmed receipt of the refund and promotional gift card with our representative The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was contacted by someone from Dell to ask me about my horrible experience I had However, the only reason I was able to get someone to be concerned and assist me with my return, was due to my submission of a complaint with the Revdex.com I did receive credit for the computer I purchased, but I would've gotten that regardless of being contacted by someone about my Revdex.com complaint The only thing the rep said was he apologized for my horrible experience This was the worst customer experience I've ever had with a company I have also sent a formal complaint letter to their company headquarters
Regards,
*** ***
Today’s Date: 12/13/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
the DC port should be repaired as in warrantyAt this time the system was returned from the repair facility and confirmed resolved by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a product return for order# ***
Our records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell once again is hiding behind legal terms that are associated with all sales and purchasesDell will not honor a completed order that has an order confirmation numberI contacted Dell and was told two separate times that there was a website issue and my order along with other orders placed during the sale would need to be manually processedI assume this was never completed because my order never shippedThen Dell would not reorder my completed order but wants to sell me the same exact computer for regular price. Dell has thousands of complaints on social media. The home side has no customer service skills. Maybe this behavior is ok in another country but in the USA customers want fair business practices and to be treated with respectThese call centers offer no compassion towards customersThey also have skewed logic when it comes to offering customer service. *** and his manager told me to "stop complaining" because "Dell will not help me" and "all roads will lead back to ***" and *** "will not do anything to help me."
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option The tablet that was damaged would not be covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed two exchanges to replace the other two tablets, per the terms of the warranty We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has spoken to the customer about his concerns. The customer had attempted to purchase a limited system configuration from our online Dell Outlet. This site is where we sell our reconditioned equipment and even a few that are actually new but had been returned to Dell unopened. This site is very popular with our customers and it is not uncommon for the equipment to sell quite quickly. *** apologized to the customer for missing out on the sale, but confirmed the customer has received the $coupon funds back to his card. *** has respectfully denied the customer’s request for some type of compensation. The website has a disclaimer that indicates to our customers the quantity is limited and once sold, there’s no further stock available. We realize this can be disappointing for some of our customers so for this we do apologize. We encourage Mr*** to give the site another try and we thank him for choosing Dell. The customer has ***’s contact information should they need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherWe remain available to assist the customerPlease have the customer contact the representative by email at
***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
I am writing
on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative Arun contacted the customer and explained that our records indicate the motherboard has only been replaced twiceThe representative further explained the system is out of warranty but we are willing to replace parts with an onsite tech at no costThe representative followed up once onsite was completed and assisted with installing drivers that were neededThe representative explained moving forward the customer will need to contact the out of warranty departmentIf the out of warranty department determines there is a hardware issue in the next daysThe customer should contact the Dell representative and he will assist after the days the customer will need to work with Out of warranty repair at her expenseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Jenny Yu
Complaint: ***
I am rejecting this response because: I bought a computer from Dell in January within the year warranty in August six months after purchase it became inoperable at the touchpad It is in no way my responsibility that it took them four months to service the computer and deny my request The Service Tag dated September within the warranty period is attached If my computer fails within warranty where is it in writing that I have to accept a used unit? Within warranty means the item is repaired or replaced with a new unit You don't buy a new car and it doesn't work so they hand you a used car with 20,miles That is not acceptable I am willing and happy to accept a refund and Dell has refused that option and I have that in writing I have offered to accept a new unit with a different model number to resolve the matter matching that price point and they say I have to take a used computer Under no circumstances, should a customer pay for a new unit and be told after it doesn't work in six months they have to accept someone else's piece of junk that they had to have returned It is of significance, that the first replacement they sent me was refurbished and I have six videos representing it was a piece of junk that didn't work, with multiple issues This is a huge part of why I am unwilling to accept refurbished When you buy refurbished in the store you pay a percentage of the new price, so if they want me to accept refurbished they will need to return 30% of the original purchase price as it's used...I PAID FOR NEW WHAT YOU SENT ME DIDN'T WORK
Regards,
*** ***
Complaint: ***
I am rejecting this response because the right hand is not speaking to the left hand I declined the on-site service and declined a window of time when I learned a window of time was requiredI don't know why it's so hard for them to track that in their notes because I've told them that about half a dozen timesI cannot sit around all day.After a month of working with this horrible company, they have finally agreed to send a box so I can ship it back for alleged repairsThe box of course is not here yet because they are a disorganized backward company and I honestly have doubts they will even honor that since they are also a disreputable business that sells faulty equipment.I absolutely will not close this case until I have a working computer As a former buyer for Dell computers in a corporate setting and a (former) lifelong customer, I sincerely hope the loss of future purchases is worth the $for themMy position will remain the same and no changes will be made
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer to assist Mr*** per the Terms and Conditions of the Limited Hardware Warranty. Mr*** has requested Dell make an exception by going outside Policy to provide his system with only new parts replacements. *** has apologized to the customer for any frustration this matter may be causing the customer, but reminded him in order for Dell to be fair to all our customers we must adhere to the warranty terms. *** provided the customer with the Hardware Warranty documentation which specifically states that “Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products.” This policy (an accepted practice industry-wide), results in the customer receiving quality parts and components that are thoroughly tested prior to shipment. Please understand whether the parts are reconditioned or new, Dell stands behind them and will offer full support for them if necessary, just like new components. Unfortunately, the customer at present has declined any support from Dell. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:I was given an offer of $credit prior to ever receiving the computer and this is not compensation for the current complaint and hours of valuable time spent dealing with the insufficient service on behalf of DellI was given a credit in November because Dell was unable to deliver my computer in the time that they promises In early November when that credit was offered, the representative told me that I would have to call Dell after the computer was received in order to get the credit appliedThis is the beginning of the this current complaint of numerous hours trying to obtain that credit after the computer was delivered. I called on four different occasions, each time spending over minutes on hold or being transferred from one department to the nextI also sent an email to Dell's general customer service email and to my sales representative directly with no responseThe only time I could get through to someone live on the phone was to choose the prompt for a new purchaseMy computer arrived without Office on it as promisedI have purchased all of my personal and office computers from DellI tried to contact Dell within days to discuss the omission of the Office package, but I could not get throughNow that I do not get any compensation for over hours of my time, I am questioning my loyalty to DellIt seems the only time one gets any response is if a new purchase is being made and Dell gives one absolutely no service after the purchase is made
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who confirmed the credit has been receivedWe regret any dissatisfaction which may have been experienced and appreciate the
feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because:Apparently there was justificationAs I stated when I requested the replacement, I had this happen beforeAnd informed Dell that it was just a matter of time before it would need to get fixed.Dell didn't tell me, at the time I requested a replacement, that the issue wasn't covered, while it represented to me that they would take care of it.Because I've done a lot of business with Dell, and have been a customer for probably over a decade, I'd think that it would fix my laptop since, (a) It issues that need to be address twice, plus the current issue of not being able to close my laptop, or take it anywhere with me, and (b) being a long time customer, it seems Dell would want to keep me happy.Whether Dell repairs it without charge, or not, I'm still going to be greatly inconvenienced because I'll have to be without my laptop that I use very frequently
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and a service dispatch to provide an exchange has been processed A replacement computer has subsequently been sent to the customer The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a system exchange to resolve the technical problems the customer had been having with his computer. The replacement system has been received by the customer and he has been sent a pre-paid return shipping label so he may return the defective system to Dell at our expense. We certainly do apologize for any frustrations this matter may have caused Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative Arun continues to monitor the credit process and will update the customer once the resolution is in placeThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer Dell no longer has the model she wanted to order but did offer her a percent refund on another model. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance Dell records indicate the customer subsequently confirmed receipt of the refund and promotional gift card with our representative The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I was contacted by someone from Dell to ask me about my horrible experience I had However, the only reason I was able to get someone to be concerned and assist me with my return, was due to my submission of a complaint with the Revdex.com I did receive credit for the computer I purchased, but I would've gotten that regardless of being contacted by someone about my Revdex.com complaint The only thing the rep said was he apologized for my horrible experience This was the worst customer experience I've ever had with a company I have also sent a formal complaint letter to their company headquarters
Regards,
*** ***
Today’s Date: 12/13/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
the DC port should be repaired as in warrantyAt this time the system was returned from the repair facility and confirmed resolved by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a product return for order# ***
Our records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell once again is hiding behind legal terms that are associated with all sales and purchasesDell will not honor a completed order that has an order confirmation numberI contacted Dell and was told two separate times that there was a website issue and my order along with other orders placed during the sale would need to be manually processedI assume this was never completed because my order never shippedThen Dell would not reorder my completed order but wants to sell me the same exact computer for regular price. Dell has thousands of complaints on social media. The home side has no customer service skills. Maybe this behavior is ok in another country but in the USA customers want fair business practices and to be treated with respectThese call centers offer no compassion towards customersThey also have skewed logic when it comes to offering customer service. *** and his manager told me to "stop complaining" because "Dell will not help me" and "all roads will lead back to ***" and *** "will not do anything to help me."
Regards,
*** ***