Complaint: [redacted] I am rejecting this response because: This is a flagrantly statementI alerted Dell viathat representative before I even shipped the laptop in to the centerIf you look at the content of the emails you will, in fact, see what I am talking aboutMoreover, it is clear to me what Dell's strategy here is: You have been killing time for the past months waiting until my warranty expires in about weeksDespicable Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained her order is not eligible for the free TV because the two systems are not configured the sameThe system associated with the promotion has an upgrade in support and anti-virus protection which also results in the difference in price [redacted] may be contacted at [redacted] @Dell.comWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a Dell representative was assisting the customer with a Return Authorization for a refund when the customer’s submission was received Subsequently a Dell representative contacted the customer to confirm that a refund for $has posted to his Dell account and the customer should see this reflected on his next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they complete work on a previous issue Prior to the warranty expiring I had other hardware parts replaced When their representative swapped out the most recent h/w issue he identified an issue that was a result of the previous complaint Below is the response I received from him when he submitted the work request for the additional parts from Dell Dell denied the work orderFor some reason its saying that the service tag don't exist or warranty has expiredI've called Dell and the work order just not registering on the phone eitherYou might have to call them to see what's going onIt says you got over days on next business day service bit onsight support expired on October 28thI can call you on the details if you like if you call tonightIf Dell will provide the requested work orderI will consider this complaint closed Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, order number [redacted] was canceled due to product availability issuesHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because *[redacted] refuses to respond to my questions about the status of the deviceFirst, he sent an email on February stating that the laptop would ship between to daysThen on March 2, he sent another email stating that the unit would ship within to daysAs of Monday, that second shipping window has closedAll emails regarding these timeframes were ignored by him.Additionally, no one at Dell has guaranteed that this new unit will not suffer an epic unfixable failure as the last unit Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer warranty has expired unfortunately Dell will not cover the issue due to the warranty had already expired when the customer contacted usAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] their issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a full refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative verified specification and configuration of their Dell systemAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processed to the original form of paymentThey should see this reflected on their next monthly billing statementPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty [redacted] Furthermore, as per the return policy, their request for a full refund was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative arranged for the customer to work with a sales representative [redacted] attempted several times to follow up with the customer but was unable to reachThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submission. Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at [redacted] .
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer for the cancelled order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: Thank you [redacted] for facilitating this case I have reviewed the response made by the business in reference to complaint ID [redacted] Although Dell did issue the $credit, the Dell representative failed to address any of my concerns on the multiple errors and poor service from their Customer Service representatives Sacheen never offered any type of apologies on Dell's part.At this point, there is no further action required and this case can be closed Thank you again for your help Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate a Dell representative has addressed this matter with the customer after extensive review of our records Our representative has reminded the customer the system hardware warranty had expired 08/01/2017, therefore, if Ms [redacted] wishes to repair the system, there will be a fee Records indicate the customer had provided Dell with pictures of her computer, but these images do not show any burn marks on the laptop Therefore, and with all due respect, Dell must deny the customer’s request for free service and support In the interest of customer satisfaction, our representative has offered the customer a ten (10) percent discount off the cost of the repair, if Ms [redacted] would like to pay Dell for the repair At this time the customer has declined the offer If the customer should change her mind and indicate she would like to take advantage of Dell’s discount offer, please refer the customer back to Dell and we will reopen the case and address the matter at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Better Business Dell fixed my computer but they were not only disrespectful and treat customers like they are criminals I will never purchase a dell ever again I was not totally satisfied with the out come my time and the way I was treated they can repay me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A Dell representative remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on April 14, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show that a replacement system and an external optical drive have been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is a flagrantly statementI alerted Dell viathat representative before I even shipped the laptop in to the centerIf you look at the content of the emails you will, in fact, see what I am talking aboutMoreover, it is clear to me what Dell's strategy here is: You have been killing time for the past months waiting until my warranty expires in about weeksDespicable Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and explained her order is not eligible for the free TV because the two systems are not configured the sameThe system associated with the promotion has an upgrade in support and anti-virus protection which also results in the difference in price [redacted] may be contacted at [redacted] @Dell.comWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a Dell representative was assisting the customer with a Return Authorization for a refund when the customer’s submission was received Subsequently a Dell representative contacted the customer to confirm that a refund for $has posted to his Dell account and the customer should see this reflected on his next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided they complete work on a previous issue Prior to the warranty expiring I had other hardware parts replaced When their representative swapped out the most recent h/w issue he identified an issue that was a result of the previous complaint Below is the response I received from him when he submitted the work request for the additional parts from Dell Dell denied the work orderFor some reason its saying that the service tag don't exist or warranty has expiredI've called Dell and the work order just not registering on the phone eitherYou might have to call them to see what's going onIt says you got over days on next business day service bit onsight support expired on October 28thI can call you on the details if you like if you call tonightIf Dell will provide the requested work orderI will consider this complaint closed Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, order number [redacted] was canceled due to product availability issuesHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because *[redacted] refuses to respond to my questions about the status of the deviceFirst, he sent an email on February stating that the laptop would ship between to daysThen on March 2, he sent another email stating that the unit would ship within to daysAs of Monday, that second shipping window has closedAll emails regarding these timeframes were ignored by him.Additionally, no one at Dell has guaranteed that this new unit will not suffer an epic unfixable failure as the last unit Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer warranty has expired unfortunately Dell will not cover the issue due to the warranty had already expired when the customer contacted usAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the response makes no senseThe issues persists Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] their issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a full refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative verified specification and configuration of their Dell systemAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was processed to the original form of paymentThey should see this reflected on their next monthly billing statementPlease note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty [redacted] Furthermore, as per the return policy, their request for a full refund was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative arranged for the customer to work with a sales representative [redacted] attempted several times to follow up with the customer but was unable to reachThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submission. Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at [redacted] .
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer for the cancelled order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: Thank you [redacted] for facilitating this case I have reviewed the response made by the business in reference to complaint ID [redacted] Although Dell did issue the $credit, the Dell representative failed to address any of my concerns on the multiple errors and poor service from their Customer Service representatives Sacheen never offered any type of apologies on Dell's part.At this point, there is no further action required and this case can be closed Thank you again for your help Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate a Dell representative has addressed this matter with the customer after extensive review of our records Our representative has reminded the customer the system hardware warranty had expired 08/01/2017, therefore, if Ms [redacted] wishes to repair the system, there will be a fee Records indicate the customer had provided Dell with pictures of her computer, but these images do not show any burn marks on the laptop Therefore, and with all due respect, Dell must deny the customer’s request for free service and support In the interest of customer satisfaction, our representative has offered the customer a ten (10) percent discount off the cost of the repair, if Ms [redacted] would like to pay Dell for the repair At this time the customer has declined the offer If the customer should change her mind and indicate she would like to take advantage of Dell’s discount offer, please refer the customer back to Dell and we will reopen the case and address the matter at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Better Business Dell fixed my computer but they were not only disrespectful and treat customers like they are criminals I will never purchase a dell ever again I was not totally satisfied with the out come my time and the way I was treated they can repay me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A Dell representative remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on April 14, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show that a replacement system and an external optical drive have been processedOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc