Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange for the monitors and returns for credit for the adaptersOur records indicate the credits have been applied to the original form of payment and the monitors have been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:Dell repaired my laptop at no costI have repeatedly told Dell representative this damage is not because of fall or improper usageOnce again, I do not agree with dell representative that this damage because of fall of laptop or improper usage.At the end, Dell repaired my laptop under warranty with no charge at our satisfaction and and thankful to Dell. I also appreciate Dell representative’s support throughout the repair processRegards, *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a new computer of his choice We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records do not support the customer’s description of support provided as he was provided assistance and offers for assistance consistent with the terms and conditions of Dell’s Limited Hardware Warranty As previously indicated, in the interest of customer satisfaction, our representative offered a refund of the repair cost listed under order number *** or a certified refurbished replacement computer, per the terms of the warrantyThe customer declined these offers As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease
note that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I accept that Dell is attempting to resolve this issue but do not consider it resolved until I have received a refund The TV was picked up by Pilot shipping on 12/31/but as of today, 1/18/I have not yet received the refund I last emailed *** at Dell on 1/14/but have had no response from him
Regards,
*** ***
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceAt this time agent has processed the customers creditDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because the retailer not only has the same price on their site at this moment they actually have t cheaper.I spoke to dell and told them I feel this is a cheap scam to get updated customer info for spamming purposes *** said he would remove my name from their spam mailings list but it would take 3-weeks.Below is a link where del has the same items listed cheaper than I purchased t last week DELL SHOULD HONOR THIS PRICE ***
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customers concernsShould Mr*** have questions regarding the promotions available through Dell Financial Services it would be necessary for him to contact them directlyWe regret any misunderstanding Mr*** may have had, however the Refurbished and/or Dell/Outlet products do not qualify for Dell Financial Service promotionsDetailed information on the Dell Outlet refurbished inventory types (New, Certified Refurbished and Scratch & Dent) can be found at the following link: ***Sincerely Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an onsite service was completed on February 16th, As a onetime gesture of
goodwill and in the interest of customer satisfaction, our representative processed an order# *** for a Camera, which was delivered to Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed an onsite service, which was completed on February
9thOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The statements made by Dell are false, they stated to me that they would keep the computer for a MINIMUM of 7-working days, with a probable extension of 10-additional working days if parts aren’t available or additional issues are foundThus, this is not a reasonable solutionThe machine is less than days old and defective.
Regards,
*** ***
Today’s Date: 02/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been resolved and the system in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 11/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states continued technical concernsAt this time the customer has advised the agent the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAt this time Dell has updated our records to reflect the customers’ informationThe system has an active warranty until April Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted *** *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei also appreciate the timeliness of the response and the actions taken by the business which I consider to be appropriate given the issues involved I look forward to working with the company in the future as needed Thank you
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and a return for credit has been dispatched*** will remain engaged until the credit has fully processedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative, ***, confirmed with Ms***, the order she had placed has been deliveredWe regret any dissatisfaction Ms*** may have experienced and
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:
This is not trueI was asked for some numbers from the bottom of the monitorI sent pictures of the numbersWas thanked for getting the numbers and was told again, sorry but warranty expired
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Based on prior communication with Dell, our records indicate an exchange was dispatched and a replacement computer was delivered on February 15, 2016, to the address used for the Revdex.com submission, per the FedEx web site Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed an exchange for the monitors and returns for credit for the adaptersOur records indicate the credits have been applied to the original form of payment and the monitors have been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:Dell repaired my laptop at no costI have repeatedly told Dell representative this damage is not because of fall or improper usageOnce again, I do not agree with dell representative that this damage because of fall of laptop or improper usage.At the end, Dell repaired my laptop under warranty with no charge at our satisfaction and and thankful to Dell. I also appreciate Dell representative’s support throughout the repair processRegards, *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a new computer of his choice We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records do not support the customer’s description of support provided as he was provided assistance and offers for assistance consistent with the terms and conditions of Dell’s Limited Hardware Warranty As previously indicated, in the interest of customer satisfaction, our representative offered a refund of the repair cost listed under order number *** or a certified refurbished replacement computer, per the terms of the warrantyThe customer declined these offers As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease
note that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I accept that Dell is attempting to resolve this issue but do not consider it resolved until I have received a refund The TV was picked up by Pilot shipping on 12/31/but as of today, 1/18/I have not yet received the refund I last emailed *** at Dell on 1/14/but have had no response from him
Regards,
*** ***
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceAt this time agent has processed the customers creditDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because the retailer not only has the same price on their site at this moment they actually have t cheaper.I spoke to dell and told them I feel this is a cheap scam to get updated customer info for spamming purposes *** said he would remove my name from their spam mailings list but it would take 3-weeks.Below is a link where del has the same items listed cheaper than I purchased t last week DELL SHOULD HONOR THIS PRICE ***
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customers concernsShould Mr*** have questions regarding the promotions available through Dell Financial Services it would be necessary for him to contact them directlyWe regret any misunderstanding Mr*** may have had, however the Refurbished and/or Dell/Outlet products do not qualify for Dell Financial Service promotionsDetailed information on the Dell Outlet refurbished inventory types (New, Certified Refurbished and Scratch & Dent) can be found at the following link: ***Sincerely Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an onsite service was completed on February 16th, As a onetime gesture of
goodwill and in the interest of customer satisfaction, our representative processed an order# *** for a Camera, which was delivered to Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed an onsite service, which was completed on February
9thOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The statements made by Dell are false, they stated to me that they would keep the computer for a MINIMUM of 7-working days, with a probable extension of 10-additional working days if parts aren’t available or additional issues are foundThus, this is not a reasonable solutionThe machine is less than days old and defective.
Regards,
*** ***
Today’s Date: 02/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been resolved and the system in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 11/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceThe customer states continued technical concernsAt this time the customer has advised the agent the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAt this time Dell has updated our records to reflect the customers’ informationThe system has an active warranty until April Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted *** *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei also appreciate the timeliness of the response and the actions taken by the business which I consider to be appropriate given the issues involved I look forward to working with the company in the future as needed Thank you
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, spoke with Mr*** and a return for credit has been dispatched*** will remain engaged until the credit has fully processedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative, ***, confirmed with Ms***, the order she had placed has been deliveredWe regret any dissatisfaction Ms*** may have experienced and
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:
This is not trueI was asked for some numbers from the bottom of the monitorI sent pictures of the numbersWas thanked for getting the numbers and was told again, sorry but warranty expired
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Based on prior communication with Dell, our records indicate an exchange was dispatched and a replacement computer was delivered on February 15, 2016, to the address used for the Revdex.com submission, per the FedEx web site Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc