Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I don't agree with their decision or manipulative marketing but have come to terms with the situation and will choose to avoid Dell products in the futureThanks for your assistance.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, the Limited Hardware Warranty and the return
policy
***
***
***
Mr*** stated that they found the Microsoft Office product key card and had a third party install all the softwarePlease note that our representative also confirmed system functionality
Mr***’s request for refund and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dell representative, Sreejith, is working with the customer and the credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and the conditions of the limited
hardware warranty, which does not cover accident damage ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesShould Ms*** have any additional concerns, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Complaint: ***
I am rejecting this response because:I no longer wish to bother with this useless computerIt has too many problems for me to bother with it any furtherConsumers should be very careful about the lies that are said on TV; they are not trustworthy, they are allowed to say whatever they want to make a saleThis computer is not even a year old yetIt's just a waste of money.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him via e-mail that when Dell provides a promotional third party item (TV)
at no additional charge with the qualifying purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment. The invoice amount ($195) for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both itemsPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterHis request for an additional $credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has requested additional information from the customer that the customer has not provided. Due to this fact Dell cannot offer a resolution at this time. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with product and supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the
submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** and our customer have worked together to bring this matter to a reasonable resolution. The customer has informed *** they have made the decision to take their system to a local technician for repair. *** has confirmed the customer has received a full refund for the cost of the repair which could not be performed due to a parts availability issue with our vendors. The customer has asked for some type of concession and *** has sent the customer a coupon to use toward their next purchase with Dell. We certainly do apologize for the negative experience the customer had in this transaction; and we appreciate the customer and the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative an onsite had already been scheduledOnce Dell records indicated onsite had been completed and successful follow up calls by the representative were not returnedWe remain available to assist the customer if neededThe representative can be reached directly by email at *** if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: My laptop has had several issues since I have gotten itIt has had hard drive crash, which I had to replace myself, and during the last repair at Dell they said the hard drive had to be replaced again! The power port also came loose in the laptop chassis, so I sent it to Dell, instead of fixing the loose power port they gave me a new power cordThe power port is still loose and that's why I sent it in to be repaired! Since I've gotten the laptop back from Dell for the last repair it has damage to the chassis and the laptop doesn't want to shut down properlyI have to hold the power button down to shut it off at times! I have explained all the problems to the Dell representative and he just keeps telling me to send it back so they can work on it againThis laptop is suppose to be a new laptop and shouldn't be having all these problemsI feel like Dell is just patching things until it's out of the one year warranty and then it will be my problem to deal withA new laptop shouldn't have all the problems that this one hasDell really isn't trying to take care of the customer and I'm at the point where I will contact the local news in ***, ** and have their investigation teams look into this matter and possibly have a lawyer look at the case as wellThis laptop continues to have problems and the least Dell could do is replace it with a new unit, since that's what I paid for when I made the purchase
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAt this time Dell has updated our records to reflect the customers’ informationThe system has an active warranty until April Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com,Dell representative *** worked with Mr*** *** to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution
Team
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceAt this time agent has processed the customers creditDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
A Dell representative contacted *** *** and is working with her to achieve an amicable resolution for her concernsOur representative may be reached directly via e-mail at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her third party TV, purchased from Dell, replaced We regret any miscommunication which may have occurred and appreciate the
feedback As a convenience to our customers, Dell sells thousands of non-Dell branded products available on Dell’s web site and through promotions Dell provides support for the third party item for thirty days from the invoice date, after which time the third party manufacturer is responsible for warranty coverage for the itemSince the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative told the customer that the TV warranty would need to be addressed by the manufacturer The customer indicated she purchased a warranty with the TV however Dell has no record of that purchase Our representative denied the customer’s request for an exchange from Dell however if the customer is able to provide the order number with which she stated she purchased warranty coverage from Dell, we would be happy to reopen this case to consider any new information the customer may provide The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants assistance with his computer and a refund for a hard drive he cannot use We regret any dissatisfaction he may have
experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The representative processed a Return Authorization which has generated a refund for the hard drive and provided information for reloading the operating system and creating additional space on the customer’s system hard drive We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and as long as the hard drive has the operating system installed as agreed and per my previous emailsIf it is not, I will not consider it resolvedI will be in contact again should that not be the case
Thank you Revdex.com for your efforts in resolving this issue.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement AC-Adapter has been processedOur representative also followed-up
with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I don't agree with their decision or manipulative marketing but have come to terms with the situation and will choose to avoid Dell products in the futureThanks for your assistance.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, the Limited Hardware Warranty and the return
policy
***
***
***
Mr*** stated that they found the Microsoft Office product key card and had a third party install all the softwarePlease note that our representative also confirmed system functionality
Mr***’s request for refund and compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dell representative, Sreejith, is working with the customer and the credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms and the conditions of the limited
hardware warranty, which does not cover accident damage ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesShould Ms*** have any additional concerns, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Complaint: ***
I am rejecting this response because:I no longer wish to bother with this useless computerIt has too many problems for me to bother with it any furtherConsumers should be very careful about the lies that are said on TV; they are not trustworthy, they are allowed to say whatever they want to make a saleThis computer is not even a year old yetIt's just a waste of money.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him via e-mail that when Dell provides a promotional third party item (TV)
at no additional charge with the qualifying purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment. The invoice amount ($195) for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both itemsPlease note that our representative made multiple attempts to reach him; however, has not been able to further discuss this matterHis request for an additional $credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has requested additional information from the customer that the customer has not provided. Due to this fact Dell cannot offer a resolution at this time. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with product and supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the
submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, a return for order number *** was processedOur records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** and our customer have worked together to bring this matter to a reasonable resolution. The customer has informed *** they have made the decision to take their system to a local technician for repair. *** has confirmed the customer has received a full refund for the cost of the repair which could not be performed due to a parts availability issue with our vendors. The customer has asked for some type of concession and *** has sent the customer a coupon to use toward their next purchase with Dell. We certainly do apologize for the negative experience the customer had in this transaction; and we appreciate the customer and the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative an onsite had already been scheduledOnce Dell records indicated onsite had been completed and successful follow up calls by the representative were not returnedWe remain available to assist the customer if neededThe representative can be reached directly by email at *** if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: My laptop has had several issues since I have gotten itIt has had hard drive crash, which I had to replace myself, and during the last repair at Dell they said the hard drive had to be replaced again! The power port also came loose in the laptop chassis, so I sent it to Dell, instead of fixing the loose power port they gave me a new power cordThe power port is still loose and that's why I sent it in to be repaired! Since I've gotten the laptop back from Dell for the last repair it has damage to the chassis and the laptop doesn't want to shut down properlyI have to hold the power button down to shut it off at times! I have explained all the problems to the Dell representative and he just keeps telling me to send it back so they can work on it againThis laptop is suppose to be a new laptop and shouldn't be having all these problemsI feel like Dell is just patching things until it's out of the one year warranty and then it will be my problem to deal withA new laptop shouldn't have all the problems that this one hasDell really isn't trying to take care of the customer and I'm at the point where I will contact the local news in ***, ** and have their investigation teams look into this matter and possibly have a lawyer look at the case as wellThis laptop continues to have problems and the least Dell could do is replace it with a new unit, since that's what I paid for when I made the purchase
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAt this time Dell has updated our records to reflect the customers’ informationThe system has an active warranty until April Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Dear Revdex.com,Dell representative *** worked with Mr*** *** to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution
Team
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 12/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceAt this time agent has processed the customers creditDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
A Dell representative contacted *** *** and is working with her to achieve an amicable resolution for her concernsOur representative may be reached directly via e-mail at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her third party TV, purchased from Dell, replaced We regret any miscommunication which may have occurred and appreciate the
feedback As a convenience to our customers, Dell sells thousands of non-Dell branded products available on Dell’s web site and through promotions Dell provides support for the third party item for thirty days from the invoice date, after which time the third party manufacturer is responsible for warranty coverage for the itemSince the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative told the customer that the TV warranty would need to be addressed by the manufacturer The customer indicated she purchased a warranty with the TV however Dell has no record of that purchase Our representative denied the customer’s request for an exchange from Dell however if the customer is able to provide the order number with which she stated she purchased warranty coverage from Dell, we would be happy to reopen this case to consider any new information the customer may provide The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants assistance with his computer and a refund for a hard drive he cannot use We regret any dissatisfaction he may have
experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The representative processed a Return Authorization which has generated a refund for the hard drive and provided information for reloading the operating system and creating additional space on the customer’s system hard drive We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and as long as the hard drive has the operating system installed as agreed and per my previous emailsIf it is not, I will not consider it resolvedI will be in contact again should that not be the case
Thank you Revdex.com for your efforts in resolving this issue.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement AC-Adapter has been processedOur representative also followed-up
with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc