Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the Dell
representative; *** has explained to the customer, if they are dissatisfied
with the Dell equipment and would rather return for a refund, they will need to
discuss a possible return and refund with QVC, the retail company the customer had
purchased their system. If however, the
customer wishes to have the system repaired, we ask that they work with ***
for that repair Dell stands ready to
support the equipment per the Terms and Condition of the Hardware
Warranty. At this time, the customer appears
to be uninterested in the system being repaired by Dell. Please have the customer contact our
representative directly by email at ***_***@Dell.com if
they should need any further assistance in this matter; *** will be happy to
assist. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer/item once the promotion has ended“The representative reviewed the available options with the customerThere will not be any other options offered the customer declined the offerWe remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerely Advanced Resolution Group Incident ***
Complaint: ***
I am rejecting this response because: The statements made by Dell are false, they stated to me that they would keep the computer for a MINIMUM of 7-working days, with a probable extension of 10-additional working days if parts aren’t available or additional issues are foundThus, this is not a reasonable solutionThe machine is less than days old and defective.
Regards,
*** ***
Today’s Date: 02/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been resolved and the system in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The question regarding my review of the power companion is still being evaded I have submitted a new review and want it to be published If it cannot be I will publish the review in a review of dell on the Revdex.com and any 3rd party source I can find So please, stop evading this issue
Regards,
*** ***
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate
Dell
representative, *** *** has confirmed from our internal documentation, Dell
has already addressed Ms***’s concerns and she has been given a refund of the
support fee. Dell was happy to do this
for the customer. Please have the
customer contact our representative directly by email at ***_***@Dell.com if they should
need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a
discounted rate on depot serviceThe customer will contact us when he is ready to proceedOur representative remains available and may be contacted directly via email at ***@***We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund processed back to his Gift Card We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and verify that the refund has been processed as the customer requested He may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, is assisting Mr*** in placing an order and will remain engaged until completedWe regret any dissatisfaction Mr*** may have
experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsAfter further review, our representative issued a product replacementOur records show that the replacement order#
*** was delivered on January 26th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,
Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at [email protected]
Dear Revdex.com,Dell representative, ***, moved this case to *** *** *** (***) for resolution and closed the caseMr*** will have a single point of contact via *** through to resolution with a SLA of hours.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell
records indicate the customer purchased a computer with a one year warranty which expired during Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered a discount to the fee-based out of warranty repairs which the customer declined Should she reconsider and want to accept the offer, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and limited hardware warrantyOur records indicate that
Mr*** has been provided multiple replacement systemsPlease note that in the interest of customer satisfaction, our representative offered to replace the video card with like for like; however, Mr*** elected not to accept our offer of assistanceHis request for yet another upgraded replacement system or unlike graphics card was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an onsite service was completed on February 16th, As a onetime gesture of
goodwill and in the interest of customer satisfaction, our representative processed an order# *** for a Camera, which was delivered to Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell stated that "the refunds have been credited to the customer’s Dell account and he should see it reflected during the next billing cycle." I received a voicemail and email from *** *** stating the same thing I am now in the next billing cycle and to date have only received one of the $credits The second credit promised in the response has not yet posted to my account. I have both called and emailed *** *** (***@Dell.com) to inquire when the second credit will post to my account and have not received a reply. Thank you again for your assistance on this matter
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** attempted to contact the customer on three (3) separate occasions. However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist the customer should they elect to return our messages at ***@Dell.comDell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent TV promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative determined that the customer did not get the promotional TV that he expected and processed a return authorization for a full refund for the TV order We ask that the customer contact our representative at ***@dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has confirmed the customer has received the refund checkIf the customer is disputing the amount of the refund check she will need to contact Dell Financial services at ###-###-####Dell has processed a full refund for the system order but due to financial privacy issues we do not have access to her financial accountAn exception was made to provide a full refund due to the cross shipment any further compensation is respectfully deniedSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has instructed the customer to contact her bank and have them remove the payment authorization as Dell does not have her money. Once this is done her payment should reflect in her account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing a
copy of the customer’s submissionOur records indicate the Dell
representative; *** has explained to the customer, if they are dissatisfied
with the Dell equipment and would rather return for a refund, they will need to
discuss a possible return and refund with QVC, the retail company the customer had
purchased their system. If however, the
customer wishes to have the system repaired, we ask that they work with ***
for that repair Dell stands ready to
support the equipment per the Terms and Condition of the Hardware
Warranty. At this time, the customer appears
to be uninterested in the system being repaired by Dell. Please have the customer contact our
representative directly by email at ***_***@Dell.com if
they should need any further assistance in this matter; *** will be happy to
assist. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer/item once the promotion has ended“The representative reviewed the available options with the customerThere will not be any other options offered the customer declined the offerWe remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.comSincerely Advanced Resolution Group Incident ***
Complaint: ***
I am rejecting this response because: The statements made by Dell are false, they stated to me that they would keep the computer for a MINIMUM of 7-working days, with a probable extension of 10-additional working days if parts aren’t available or additional issues are foundThus, this is not a reasonable solutionThe machine is less than days old and defective.
Regards,
*** ***
Today’s Date: 02/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concernsAt this time the agent has confirmed with the customer the matter has been resolved and the system in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The question regarding my review of the power companion is still being evaded I have submitted a new review and want it to be published If it cannot be I will publish the review in a review of dell on the Revdex.com and any 3rd party source I can find So please, stop evading this issue
Regards,
*** ***
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s submissionOur records indicate
Dell
representative, *** *** has confirmed from our internal documentation, Dell
has already addressed Ms***’s concerns and she has been given a refund of the
support fee. Dell was happy to do this
for the customer. Please have the
customer contact our representative directly by email at ***_***@Dell.com if they should
need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceAs a onetime goodwill gesture, our representative offered the customer a
discounted rate on depot serviceThe customer will contact us when he is ready to proceedOur representative remains available and may be contacted directly via email at ***@***We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund processed back to his Gift Card We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and verify that the refund has been processed as the customer requested He may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, is assisting Mr*** in placing an order and will remain engaged until completedWe regret any dissatisfaction Mr*** may have
experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsAfter further review, our representative issued a product replacementOur records show that the replacement order#
*** was delivered on January 26th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,
Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at [email protected]
Dear Revdex.com,Dell representative, ***, moved this case to *** *** *** (***) for resolution and closed the caseMr*** will have a single point of contact via *** through to resolution with a SLA of hours.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for warranty support We regret any miscommunication which may have occurred and appreciate the feedback Dell
records indicate the customer purchased a computer with a one year warranty which expired during Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered a discount to the fee-based out of warranty repairs which the customer declined Should she reconsider and want to accept the offer, we ask that she contact our representative within ten days from this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and limited hardware warrantyOur records indicate that
Mr*** has been provided multiple replacement systemsPlease note that in the interest of customer satisfaction, our representative offered to replace the video card with like for like; however, Mr*** elected not to accept our offer of assistanceHis request for yet another upgraded replacement system or unlike graphics card was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that an onsite service was completed on February 16th, As a onetime gesture of
goodwill and in the interest of customer satisfaction, our representative processed an order# *** for a Camera, which was delivered to Mr*** on February 19th, We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell stated that "the refunds have been credited to the customer’s Dell account and he should see it reflected during the next billing cycle." I received a voicemail and email from *** *** stating the same thing I am now in the next billing cycle and to date have only received one of the $credits The second credit promised in the response has not yet posted to my account. I have both called and emailed *** *** (***@Dell.com) to inquire when the second credit will post to my account and have not received a reply. Thank you again for your assistance on this matter
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** attempted to contact the customer on three (3) separate occasions. However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist the customer should they elect to return our messages at ***@Dell.comDell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent TV promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative determined that the customer did not get the promotional TV that he expected and processed a return authorization for a full refund for the TV order We ask that the customer contact our representative at ***@dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has confirmed the customer has received the refund checkIf the customer is disputing the amount of the refund check she will need to contact Dell Financial services at ###-###-####Dell has processed a full refund for the system order but due to financial privacy issues we do not have access to her financial accountAn exception was made to provide a full refund due to the cross shipment any further compensation is respectfully deniedSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has instructed the customer to contact her bank and have them remove the payment authorization as Dell does not have her money. Once this is done her payment should reflect in her account. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc