Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and our records indicate the item has been received*** will remain engaged until the credit has been applied fully
to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the technical issued resolvedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the follsubmission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative assisted the customer with installation of the Operating System on the Solid State Drive and followto confirm resolutionOur representative also provided their contact information and will remain available to assist should the customer need follassistance in this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and provided credit memo ***The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDells position remains the same and would like to refer the customer to his hardware warranty terms: Per the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useCustomers are responsible for backing up their own data and reinstalling any additional programsSincerely, Advanced Resolution Group Incident ID: #*** Dell
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a new computer of his choice We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records do not support the customer’s description of support provided as he was provided assistance and offers for assistance consistent with the terms and conditions of Dell’s Limited Hardware Warranty As previously indicated, in the interest of customer satisfaction, our representative offered a refund of the repair cost listed under order number *** or a certified refurbished replacement computer, per the terms of the warrantyThe customer declined these offers As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued return to depot service for the customer’s computer where it has been repaired. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted *** *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat acceptable to meSomewhat acceptable means I have no desire to engage with this company any longerCalling me and repeating the policy over and over without having a conversation is not a resolutionI give up. I will make it my mission in my personal and professional life to ensure that my family, my friends, my co-workers, and company never purchase or engage with the Dell corporation again.
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants to be contacted by a representative from Dell’s corporate offices We regret any
miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell In this case, it appears the volume of orders for this specific “ready to ship” computer exceeded Dell’s supply and the customer’s order was delayed due to a backlog in the components necessary to build additional computers All of Dell’s representatives, regardless of location, utilize the same tools and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained there would be a delay in shipping the order due to the backlog and the customer requested that the order be cancelled We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for service and advised him the information provided is not sufficient to confirm ownership***
advised Mr*** he will need to provide a copy of the invoice to initiate serviceMr*** requested no further contact from Dell and disconnected the callWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience, *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been notified by customer support for Dell INC, They agreed to replace my computer for anotherI did receive the refurbished computer from dellI am in the process of using it to make sure everything is fine which it seems to beI will be returning other broken computer back to them soon thank you so much for all your helpI will be need to know about the warranty on the refurbished computer
Dell representatives are continuing to work with Mr*** regarding his concerns. Our representatives will remain the customer’spoint of contact until this matter has been resolved with finality
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Depot service was provided and the system returned. Ms*** informed our representative, ***; due to personal logistical issues, the system was not shipped
directly to her and she will make arrangements to retrieve the systemShe has no further issues and we regret any dissatisfaction she may have experienced*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The manufacture knowingly produced and distributed a faulty product which it corrected on future models after several complaints The manufacture failed to address or repair the poorly designed product The manufacture has also fabricated a warranty date that does not correspond with the purchase date of the product The manufacture is knowingly utilizing deceitful practices to avoid responsibility for there production issue
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative, ***, confirmed with Ms***, the order she had placed has been deliveredWe regret any dissatisfaction Ms*** may have experienced and
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Based on prior communication with Dell, our records indicate an exchange was dispatched and a replacement computer was delivered on February 15, 2016, to the address used for the Revdex.com submission, per the FedEx web site Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did purchase warranty when I purchased the laptop and did extend that warranty when the Dell Rep called meThey (Dell) is not honoring what was sold to meAs I stated in the first message, anything short of repairing the laptop for free (with the warranty) is in acceptableThe attached image is a screenshot of the order I place, clearly showing that warranty plus was purchased.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and our records indicate the item has been received*** will remain engaged until the credit has been applied fully
to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants the technical issued resolvedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the follsubmission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative assisted the customer with installation of the Operating System on the Solid State Drive and followto confirm resolutionOur representative also provided their contact information and will remain available to assist should the customer need follassistance in this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and provided credit memo ***The customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDells position remains the same and would like to refer the customer to his hardware warranty terms: Per the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useCustomers are responsible for backing up their own data and reinstalling any additional programsSincerely, Advanced Resolution Group Incident ID: #*** Dell
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closed
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a new computer of his choice We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records do not support the customer’s description of support provided as he was provided assistance and offers for assistance consistent with the terms and conditions of Dell’s Limited Hardware Warranty As previously indicated, in the interest of customer satisfaction, our representative offered a refund of the repair cost listed under order number *** or a certified refurbished replacement computer, per the terms of the warrantyThe customer declined these offers As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued return to depot service for the customer’s computer where it has been repaired. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative contacted *** *** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail
at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat acceptable to meSomewhat acceptable means I have no desire to engage with this company any longerCalling me and repeating the policy over and over without having a conversation is not a resolutionI give up. I will make it my mission in my personal and professional life to ensure that my family, my friends, my co-workers, and company never purchase or engage with the Dell corporation again.
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants to be contacted by a representative from Dell’s corporate offices We regret any
miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell In this case, it appears the volume of orders for this specific “ready to ship” computer exceeded Dell’s supply and the customer’s order was delayed due to a backlog in the components necessary to build additional computers All of Dell’s representatives, regardless of location, utilize the same tools and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained there would be a delay in shipping the order due to the backlog and the customer requested that the order be cancelled We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, respectfully denied Mr***’s request for service and advised him the information provided is not sufficient to confirm ownership***
advised Mr*** he will need to provide a copy of the invoice to initiate serviceMr*** requested no further contact from Dell and disconnected the callWe regret the dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell experience, *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
I have been notified by customer support for Dell INC, They agreed to replace my computer for anotherI did receive the refurbished computer from dellI am in the process of using it to make sure everything is fine which it seems to beI will be returning other broken computer back to them soon thank you so much for all your helpI will be need to know about the warranty on the refurbished computer
Dell representatives are continuing to work with Mr*** regarding his concerns. Our representatives will remain the customer’spoint of contact until this matter has been resolved with finality
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Depot service was provided and the system returned. Ms*** informed our representative, ***; due to personal logistical issues, the system was not shipped
directly to her and she will make arrangements to retrieve the systemShe has no further issues and we regret any dissatisfaction she may have experienced*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The manufacture knowingly produced and distributed a faulty product which it corrected on future models after several complaints The manufacture failed to address or repair the poorly designed product The manufacture has also fabricated a warranty date that does not correspond with the purchase date of the product The manufacture is knowingly utilizing deceitful practices to avoid responsibility for there production issue
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms* ***Our representative, ***, confirmed with Ms***, the order she had placed has been deliveredWe regret any dissatisfaction Ms*** may have experienced and
*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Based on prior communication with Dell, our records indicate an exchange was dispatched and a replacement computer was delivered on February 15, 2016, to the address used for the Revdex.com submission, per the FedEx web site Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did purchase warranty when I purchased the laptop and did extend that warranty when the Dell Rep called meThey (Dell) is not honoring what was sold to meAs I stated in the first message, anything short of repairing the laptop for free (with the warranty) is in acceptableThe attached image is a screenshot of the order I place, clearly showing that warranty plus was purchased.
Regards,
*** ***